Brother QL-570VM - B/W Direct Thermal Printer User Manual page 5

The foregoing are your sole (i.e., only) and exclusive remedies under this
warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the
Machine to an Authorized Service Center, the Authorized Service Center will provide
you with a replacement Machine after receiving one from Brother. If you are dealing
directly with Brother, Brother will send to you a replacement Machine with the
understanding that you will, after receipt of the replacement Machine, supply the
required proof of purchase information, together with the Machine that Brother agreed
to replace. You are then expected to pack the Machine that Brother agreed to replace
in the package from the replacement Machine and return it to Brother using the
prepaid freight bill supplied by Brother in accordance with the instructions provided by
Brother. Since you will be in possession of two machines, Brother will require that you
provide a valid major credit card number.
Brother will issue a hold against the credit card account number that you provide until
Brother receives your original Product and determines that your original Product is
entitled to warranty coverage. Your credit card will be charged up to the cost of a new
Product only if: (i) you do not return your original Product to Brother within five (5)
business days; (ii) the problems with your original Product are not covered by the
limited warranty; (iii) the proper packaging instructions are not followed and has
caused damage to the product; or (iv) the warranty period on your original Product has
expired or has not been sufficiently validated with a copy of the proof of purchase (bill
of sale).
The replacement Machine you receive (even if refurbished or remanufactured) will be
covered by the balance of the limited warranty period remaining on the original
Product, plus an additional thirty (30) days. You will keep the replacement Machine
that is sent to you and your original Machine shall become the property of Brother.
Retain your original Accessory Items and a copy of the return freight bill,
signed by the courier.
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