Contacting The Technical Assistance Center - Dell Force10 Z9000 Manual

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Downloading Software
Updates
Technical Documentation
Contact Information
52 | Technical Support
Log in to iSupport at http://www.force10networks.com/support/
Request tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Software version number
• Serial number (required)
• Dell Service Tag (required)
• Chassis color (required)
• Symptom description
• Screen shots showing the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command. (This report is very long
so set the storage buffer in your terminal program to high.)
• Output from the show logging eventlog [unit] command, where the unit is the stack ID
of the member unit that experienced the failure (This report is included as a section in
the output from the show tech-support [non-paged] command.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if you use one
Log in to iSupport and select the Service Request tab to view all open cases and Return
Materials Authorizations (RMAs).
Log in to iSupport and select the Software Center tab.
Log in to iSupport and select the Documents tab. You can access this page without logging
in if you use the Documentation link on the iSupport page.
E-mail: support@force10networks.com
• Web: http://www.force10networks.com/support/
• Telephone:
• US and Canada: 866.965.5800
• International: 408.965.5800
and select the Service