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Contacting Technical Support
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Networking
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Networking products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Networking iSupport provides integrated,
secure access to these services.
Accessing iSupport Services
The URL for iSupport is
a userid and password. If you do not have one, you can request one at the website:
On the Dell Networking iSupport page, click the Account Request link.
1
Fill out the User Account Request form, and click Send. You will receive your userid and password
2
by E-mail.
To access iSupport services, click the Log in link, and enter your userid and password.
3
Contacting the Technical Assistance Center
How to Contact Dell
Networking TAC
Information to Submit When
Opening a Support Case
Managing Your Case
www.force10networks.com/support/.
www.force10networks.com/support/
Log in to iSupport at
Request tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
Locating Serial
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
show tech
• Output from the
show trace command
• Output from the
command.
• Console captures showing the error messages.
• Console captures showing the troubleshooting steps taken.
• Saved messages to a syslog server, if one is used.
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
To access iSupport services you must have
Numbers)
show tech linecard
command or the
show trace linecard
or the
C
, and select the Service
{number} command.
number
{
}
Contacting Technical Support
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