Requesting A Hardware Replacement - Dell Force10 S25-01-GE-24P Manual

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:
Step Task
Determine the part number and serial number of the component. To list the numbers for all components
1
installed in the chassis, use the show hardware command.
2 Request a Return Materials Authorization (RMA) number from TAC by opening a support case. Open a
support case by:
• Using the Create Service Request form on the iSupport page (see
Assistance
• Contacting Force10 directly by E-mail or by phone (see
above). Provide the following information when using E-mail or phone:
• Part number, description, and serial number of the component.
• Your name, organization name, telephone number, fax number, and e-mail address.
• Shipping address for the replacement component, including a contact name, phone number,
and e-mail address.
• A description of the failure, including log messages. This generally includes:
Installing the S25P System
Center, above).
• Output from the show tech-support
long, so the storage buffer in your terminal program should be set high.)
• Output from the
show logging eventlog
stack ID of the member unit that experienced the failure (This report is included as
a section in the output of
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Contacting the Technical Assistance
[ non-paged
[
unit
.)
show tech-support
Contacting the Technical
] command (This report is very
] command, where
unit
Center,
is the
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