Contacting The Technical Assistance Center; Locating Serial Numbers - Dell Force10 S2410-01-10GE-24P Manual

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Managing Your Case
Downloading Software Updates Log in to iSupport, and select the Software Center tab.
Technical Documentation
Information to Submit When
Opening a Support Case
Contact Information

Locating Serial Numbers

The serial number of the chassis is located on a sticker on the lower left front of the chassis. The serial
number is below the assembly number bar code and has 11 digits. You can also use the
show version
commands in the CLI to access the serial number.
Figure 7-1. Serial Number on Lower Left of Faceplate
1
A A
CLASS 1 LASER PRODUCT L L
A A
LASERPRODUKT DER KLASSE1
Assy Assy
L L
2
Serial # Serial #
Label Label
4 XFP Ports 4 XFP Ports
(Assembly and Serial # ) (Assembly and Serial # )
34 | Technical Support
Log in to iSupport at http://www.force10networks.com/support/, and select the Service
Request tab.
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the show tech-support [non-paged] command (This report is very long, so
the storage buffer in your terminal program should be set high.)
• Output from the show logging (This report is also included as a section in the output of
show tech-support.)
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
E-mail: support@force10networks.com
Web: http://www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
3 5 7 9
A A A
L L L
A A A
L L L
4 6 8 10
20 CX4 Ports (S2410CP) or 20 CX4 Ports (S2410CP) or
20 XFP Ports (S2410P) 20 XFP Ports (S2410P)
Locating Serial Numbers on page
11 13 15
A A A A
L L L L
A A A A
L L L L
12 14 16
34)
show switch
Catalog #
10/100 Ethernet Management Port 10/100 Ethernet Management Port
17 19 21 23
A A A
L L L
A A A
L L L
18 20 22 24
Status LEDs Console Port Status LEDs Console Port
or
S2410-01-10GE-24CP
System
Alarm
10/100
Ethernet
PSU-A
Console
PSU-B