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Dell POWER EDGE SC1430 Hardware Owner's Manual

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SC1430 Systems
Hardware Owner's Manual
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

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Summary of Contents for Dell POWER EDGE SC1430

  • Page 1 Dell™ PowerEdge™ SC1430 Systems Hardware Owner’s Manual w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, PowerConnect, and XPS are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; EMC is a registered trademark of EMC Corporation.

  • Page 3: Table Of Contents

    Contents About Your System Other Information You May Need Accessing System Features During Startup Front-Panel Features and Indicators Back-Panel Features and Indicators Connecting External Devices NIC Indicator Codes Diagnostics Indicator Codes System Messages ....... . Warning Messages Diagnostics Messages Alert Messages...
  • Page 4 Installing System Components Recommended Tools Inside the System Opening the System Closing the System Rotatable Hard-Drive Carrier Rotating the Hard-Drive Carrier Out of the System Rotating the Hard-Drive Carrier Into the System Removing and Replacing the Front Drive Bezel Removing and Replacing the Front Drive Bezel Insert Hard Drives .
  • Page 5 Memory ........General Memory Module Installation Guidelines Non-Optimal Memory Configurations Installing Memory Modules Removing Memory Modules...
  • Page 6 Troubleshooting a Hard Drive Troubleshooting a SAS RAID Controller Troubleshooting Expansion Cards Troubleshooting the Microprocessors Running the System Diagnostics Using Dell PowerEdge Diagnostics System Diagnostics Features When to Use the System Diagnostics Running the System Diagnostics System Diagnostics Testing Options Contents .
  • Page 7 Support Service ......Dell Enterprise Training and Certification Problems With Your Order .
  • Page 8 Contents...

  • Page 9: About Your System

    • Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. About Your System...

  • Page 10: Accessing System Features During Startup

    • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians. Accessing System Features During Startup Table 1-1 describes keystrokes that may be entered during startup to access system features. If your operating system begins to load before you enter the keystroke, allow the system to finish booting, and then restart your system and try again.

  • Page 11: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located on the system's front panel. Table 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators Table 1-2. Front-Panel Components Item Component upper 5.25-inch drive lower 5.25-inch drive flex bay hard-drive activity indicator...
  • Page 12 Table 1-2. Front-Panel Components (continued) Item Component USB connectors (2) power button power light network link light diagnostic lights (4) About Your System Icon Description Connects USB 2.0-compliant devices to the system. The power button controls the DC power supply output to the system. NOTE: If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system performs a...

  • Page 13: Back-Panel Features And Indicators

    Back-Panel Features and Indicators Figure 1-2 shows the connectors located on the system's back panel. Figure 1-2. Back-Panel Features AC power connector USB connectors (5) serial connector Connecting External Devices When connecting external devices to your system, follow these guidelines: •...

  • Page 14: Nic Indicator Codes

    • Always attach an external device while your system and the device are turned off. Next, turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). See "Using the System Setup Program" on page 27 for information about enabling, disabling, and configuring I/O ports and connectors.

  • Page 15: Diagnostics Indicator Codes

    Diagnostics Indicator Codes The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-4 lists the causes and corrective actions associated with these codes and the power light status before system POST. Table 1-5 lists the causes and possible corrective actions for these codes during POST.
  • Page 16 Table 1-4. Diagnostic Indicator Codes Before POST (continued) Code Power Light (blinking) Table 1-5. Diagnostic Indicator Codes During POST Code Causes BIOS checksum failure detected; system is in recovery mode. Possible processor failure. Memory failure. Possible expansion card failure. See "Troubleshooting Expansion Cards" on page 109. Possible video failure.

  • Page 17: System Messages

    Table 1-5. Diagnostic Indicator Codes During POST (continued) Code Causes Memory configuration error. Possible system board resource and/or system board hardware failure. Possible system resource configuration error. Other failure. The system is in a normal operating condition after POST. System Messages System messages appear on the screen to notify you of a possible problem with the system.
  • Page 18 Table 1-6. System Messages (continued) Message Alert! Cable not detected in INTRUDER connector. Alert! FAN_CCAG was not detected. Alert! FAN_FRONT was not detected. Alert! FAN_HDD was not detected. Alert! FAN_MEM was not detected. Alert! FAN_PSU was not detected. Alert! Cover was previously removed.
  • Page 19 Table 1-6. System Messages (continued) Message Alert! Processor thermal probe failure detected. BIOS Update Attempt Failed! CPUs with different cache sizes detected! Decreasing available memory DIMM pairs must be matched in size, speed, and technology. The following DIMM pair is mismatched: DIMM x and DIMM y.
  • Page 20 Memory" on page 103. See "Troubleshooting System Memory" on page 103. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. See "Getting Help" on page 123.
  • Page 21 Table 1-6. System Messages (continued) Message General failure IDE primary drive n not found Invalid configuration information - please run SETUP program Invalid NVRAM configuration, Resource Re-allocated Keyboard Controller failure Manufacturing mode detected MEMBIST failure - The following DIMM/rank has been disabled by BIOS: DIMM x Rank y Memory address line...
  • Page 22 Table 1-6. System Messages (continued) Message No boot device available No boot sector on hard drive No timer tick interrupt Northbound merge error - The following DIMM has been disabled by BIOS: DIMM x Not a boot diskette PCIe Degraded Link Width Error: Embedded Bus# nn /Dev# nn /Func n Expected Link Width is n...
  • Page 23 Table 1-6. System Messages (continued) Message PCI BIOS failed to install PCI device BIOS (Option ROM) Plug & Play Configuration Error Read fault Requested sector not found Remote configuration update attempt failed ROM bad checksum = address Expansion card improperly installed or SATA port n hard disk drive not found Sector not found...
  • Page 24 Memory" on page 103. Ensure that only Dell-qualified memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to ensure compatibility. Ensure that only ECC FBD1 memory is used. Dell recommends purchasing memory upgrade kits directly from www.dell.com or your Dell sales agent to...

  • Page 25: Warning Messages

    Table 1-6. System Messages (continued) Message Warning: The current memory configuration is not optimal. Dell recommends a population of 2 or 4 DIMMs. DIMMs should be populated sequentially starting in slot 1. Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary"...
  • Page 26 About Your System...

  • Page 27: Using The System Setup Program

    Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference. You can use the System Setup program to: •...

  • Page 28: Using The System Setup Program

    Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Up arrow or <Shift><Tab> Down arrow or <Tab>...
  • Page 29 Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable.
  • Page 30 Table 2-2. System Setup Program Options (continued) Option Description CPU Information Displays information related to microprocessors (speed, cache size, and so on). Enable or disable Hyper-Threading technology, if supported, by changing the setting of the Logical Processor option. See Table 2-3. SATA Port X Displays type and capacity of SATA drive attached to Port X on the system board.

  • Page 31: Cpu Information Screens

    CPU Information Screens Table 2-3 lists the options and descriptions for the information fields that appear on the CPU Information screen. Table 2-3. CPU Information Screen Option Description 64-bit Technology Specifies if the installed processor(s) support Intel 64-bit extensions. Core Speed Displays the clock speed of the processor(s).

  • Page 32: Integrated Devices Screen

    Integrated Devices Screen Table 2-4 lists the options and descriptions for the information fields that appear on the Integrated Devices screen. Table 2-4. Integrated Devices Screen Options Option Description Embedded SATA Allows the integrated SATA controller to be set to Off or ATA Mode. (Off default) Optional Hard-Disk Drive Displays Installed if the optional fourth hard-drive carrier fan cable is connected to...

  • Page 33: System Security Screen

    System Security Screen Table 2-5 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-5. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password.

  • Page 34: System Event Log

    System Event Log The system event log records events that have been detected on your system. If you experience problems with your system, you should check the system event log (see Table 2-2) for information to assist in troubleshooting. Events are recorded in two columns, giving an event type and event data to provide more specific component information.

  • Page 35: System And Setup Password Features

    Table 2-6. System Event Log Entries (continued) Event Type Event Data Out Of Range Thermal CPU_0 Thermal CPU_1 Thermal front (air) FAN_FRONT FAN_MEM FAN_CCAG FAN_HDD (Hard - Disk fan) FAN_PSU Voltage CPU_0 Voltage CPU_1 +VTT +VCC NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 149. System and Setup Password Features NOTICE: The password features provide a basic level of security for the data on your system.

  • Page 36: Using The System Password

    To change or delete an existing password, you must know the password. See "Deleting or Changing an Existing System Password" on page 37. If you forget your password, you cannot operate your system or change settings in the System Setup program until a trained service technician changes the password jumper setting to disable the passwords, and erases the existing passwords.
  • Page 37 6 Either reboot your system now for your password protection to take effect or continue working. NOTE: Password protection does not take effect until you reboot the system. Using Your System Password to Secure Your System NOTE: If you have assigned a setup password (see "Using the Setup Password" on page 38), the system accepts your setup password as an alternate system password.

  • Page 38: Using The Setup Password

    4 When prompted, type the system password. 5 Confirm that Not Enabled is displayed for the System Password option. If Not Enabled is displayed for the System Password option, the system password has been deleted. If Enabled is displayed for the System Password option, press the <Alt><b> key combination to restart the system, and then repeat steps 2 through 5.

  • Page 39: Disabling A Forgotten Password

    Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security option. 2 Highlight the Setup Password option, press <Enter> to access the setup password window, and press <Enter> twice to clear the existing setup password. The setting changes to Not Enabled.
  • Page 40 Using the System Setup Program...

  • Page 41: Installing System Components

    Installing System Components This section describes how to install the following system components: • Front drive bezel • Hard drives • Diskette drive • Optical and tape drives • Expansion cards • SAS controller card • Microprocessor • Memory • System battery •...

  • Page 42: Inside The System

    Inside the System In Figure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the System 5.25-inch drive bays (2) system board rotatable hard-drive carrier 10 flex bay The system board can accommodate two processors, five expansion cards, and four memory modules. The rotatable hard-drive carrier provides space for up to two SAS or SATA hard drives.

  • Page 43: Opening The System

    Opening the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 44: Rotatable Hard-Drive Carrier

    Figure 3-2. Opening and Closing the System Rotatable Hard-Drive Carrier Rotating the Hard-Drive Carrier Out of the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 45 Figure 3-3. Rotatable Hard-Drive Carrier Retention Mechanism P3 power connector 5 Press down against the card retention mechanism until it clicks into place, locked against the hard- drive carrier. 6 Grasp the handle on the hard-drive carrier and rotate the carrier out of the chassis. See Figure 3-4. Rotate the carrier approximately 180 degrees from its original position, as shown in Figure 3-1, but do not force it any further.

  • Page 46: Rotating The Hard-Drive Carrier Into The System

    Figure 3-4. Rotating the Hard-Drive Carrier Out of and Into the System rotatable hard-drive carrier Rotating the Hard-Drive Carrier Into the System 1 Grasp the handle on the hard-drive carrier and rotate the carrier back into the chassis until the metal tabs on each side of the carrier are seated, securing the carrier.

  • Page 47: Removing And Replacing The Front Drive Bezel Insert

    4 Carefully tilt the front drive bezel away from the chassis and lift it out as shown in Figure 3-5. 5 To replace the front drive bezel, reverse the steps above and snap the bezel into place. Figure 3-5. Removing and Replacing the Front Drive Bezel front drive bezel tabs front drive bezel Removing and Replacing the Front Drive Bezel Insert...

  • Page 48: Hard Drives

    Figure 3-6. Removing and Replacing the Front Drive Bezel Insert front drive bezel Hard Drives NOTE: The system’s drive configuration must consist of all SATA hard drives or all SAS hard drives. Hard Drive Installation Guidelines Up to four hard drives are supported in internal drive bays. All drives must be either SAS or SATA; mixed configurations are not supported.

  • Page 49: Removing A Hard Drive From The Rotatable Carrier

    Removing a Hard Drive from the Rotatable Carrier CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 50: Installing A Hard Drive In The Rotatable Carrier

    NOTE: If you do not intend to replace the drive, it is highly recommended that you remove the drive from the guide bracket (see Figure 3-8) and insert the empty guide bracket back into the drive bay. This eliminates the likelihood that the empty bracket will be misplaced or improperly stored while not in use.
  • Page 51 Figure 3-8. Installing a Hard Drive in a Drive Bracket drive NOTICE: SAS drives and SATA drives cannot be mixed in the system. The drives must be either all SATA or all SAS hard drives. 8 Slide the hard drive into the hard-drive bay until it clicks securely into place. 9 Connect a data cable and a power cable to the hard drive.
  • Page 52 Figure 3-9. Cabling a SATA Hard Drive in a One- or Two-Drive Configuration integrated SATA connector SATA data cable hard-drive power cable Installing System Components...
  • Page 53 Figure 3-10. Cabling a Hard Drive in the Drive Carrier (SAS or More Than Two SATA Drives) SAS cable power cable 10 Ensure that all connectors are properly cabled and firmly seated. Ensure that the SAS cable is connected to the blue primary connector if the SAS controller card has two connectors.

  • Page 54: Removing An Optional Third Hard Drive

    13 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. See the documentation that came with the drive for instructions on installing any software required for drive operation. 14 Enter the System Setup program (see "Entering the System Setup Program" on page 27), and ensure that the drive’s controller is enabled.

  • Page 55: Installing An Optional Third Hard Drive

    Figure 3-11. Removing and Installing a Third Hard Drive drive bay sliding plate NOTICE: If metal shields are present in your system configuration, they must be installed at all times while your system is in use or your system may not function properly. 8 If you are not installing another drive in the drive bay, reinstall the vented metal insert over the flex bay and the empty space beneath it.
  • Page 56 Four mounting screws are required to install an optional third hard drive. If you purchase an upgrade from Dell, these screws are included in the kit. 1 If you are installing a new drive, unpack the drive and prepare it for installation.
  • Page 57 Figure 3-12. Cabling a Third or Fourth Hard Drive SAS cable long SAS data cables (2) NOTICE: If metal shields are present in your system configuration, they must be installed at all times while your system is in use or your system may not function properly. 13 If metal shields are present in your system, install the vented metal insert over the flex bay and the empty space beneath it: Insert the metal insert’s two upper screws and its two lower screws into the corresponding slots...

  • Page 58: Removing An Optional Fourth Hard Drive

    Push the vented metal insert until it clicks into place and its metal tabs rest flush against the chassis surface. 14 Reinstall the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 15 Ensure that all connectors are properly cabled and firmly seated. Ensure that the SAS cable is connected to the blue primary connector if the SAS controller card has two connectors.

  • Page 59: Installing An Optional Fourth Hard Drive

    Figure 3-13. Removing and Installing a Fourth Hard Drive drive bay sliding plate NOTICE: If metal shields are present, they must be installed at all times while your system is in use or your system may not function properly. 9 If you are not installing another drive in the bay, install the 5.25-inch metal shield in its place; align its screws in the metal rails and push the shield back until it clicks into place.
  • Page 60 NOTICE: If the fan cable from the optional hard-drive carrier is not correctly connected to the FAN_HDD connector on the system board and detected by the system BIOS, premature drive failure can occur. Follow the steps in this section carefully and verify fan detection through the System Setup program as described. NOTE: Installing a fourth hard drive requires an optional hard-drive carrier with a cooling fan.
  • Page 61 Figure 3-14. Installing a Fourth Hard Drive in the Optional Hard-Drive Carrier optional hard-drive carrier hard-drive bracket 11 Carefully insert the drive carrier into the lower 5.25-inch drive bay, passing the fan cable through the opening on the bottom of the drive bay, and slide the drive carrier far enough into the system to access the connectors on the back of the drive.
  • Page 62 Figure 3-15. Connecting the Cooling Fan for an Optional Fourth Hard Drive card fan 15 Check all cable connections, and fold cables out of the way to allow for airflow between the fan and cooling vents. 16 Reinstall the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 17 Ensure that all connectors are properly cabled and firmly seated.

  • Page 63: Diskette Drive

    23 Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions. 24 (Optional) Test the hard drive. See "Running the System Diagnostics" on page 113 for instructions. Diskette Drive Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...

  • Page 64: Installing A Diskette Drive

    Figure 3-16. Removing or Installing a Diskette Drive drive bay sliding plate DSKT connector 7 If the drive is being permanently removed, install a front drive bezel insert. See "Removing and Replacing the Front Drive Bezel Insert" on page 47. 8 Replace the front drive bezel.
  • Page 65 3 Unpack the replacement diskette drive, and prepare it for installation. 4 Check the documentation for the drive to verify that it is configured for your system. 5 Attach the four shoulder screws to the drive as shown in Figure 3-17. NOTE: Spare shoulder screws are attached to the inside of the front drive bezel.

  • Page 66: Optical And Tape Drives

    Optical and Tape Drives Only an optical drive can be installed in the upper 5.25-inch drive bay. Either an optical or a tape drive can be installed in the lower 5.25-inch drive bay, unless it is occupied by an optional third hard drive. Removing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the...
  • Page 67 Figure 3-18. Removing and Installing an Optical or Tape Drive drive bay sliding plate SATA cable NOTICE: If metal shields are present, they must be installed at all times while your system is in use or your system may not function properly. 6 If you are not installing another drive in the bay, install the 5.25-inch metal shield in its place;...

  • Page 68: Installing An Optical Or Tape Drive

    Installing an Optical or Tape Drive CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 69 4 Open the system. See "Opening the System" on page 43. 5 Remove the front drive bezel. See "Removing and Replacing the Front Drive Bezel" on page 46. 6 If necessary, remove the drive bezel insert from the empty drive bay. See "Removing and Replacing the Front Drive Bezel Insert"...

  • Page 70: Expansion Cards

    Expansion Cards Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
  • Page 71 Figure 3-20. Removing and Installing an Expansion Card release tab alignment guide 5 If you are installing a new card, remove the filler bracket. NOTE: Keep this bracket in case you need to remove the expansion card. Filler brackets must be installed over empty expansion-card slots to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 72: Removing An Expansion Card

    NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the system cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.

  • Page 73: Microprocessor

    1 Prior to upgrading your system, download the latest system BIOS version on support.dell.com. 2 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
  • Page 74 Figure 3-21. Installing and Removing the Heat Sink processor access door heat-sink assembly captive screw housing (4) 11 Pull the socket-release lever 90 degrees upward until the processor shield is released from the socket. See Figure 3-22. 12 Rotate the processor shield upward and out of the way. Installing System Components...

  • Page 75: Replacing The Processor

    Figure 3-22. Installing and Removing a Processor socket key (2) socket-release lever 13 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the system board.

  • Page 76: Memory

    When the processor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the processor. See Figure 3-22. Close the processor shield. See Figure 3-22. 4 Install the heat sink. Using a clean lint-free cloth, remove the existing thermal grease from the heat sink. NOTE: If you did not receive a replacement heat sink, use the heat sink that you removed in "Removing the Processor"...

  • Page 77: General Memory Module Installation Guidelines

    General Memory Module Installation Guidelines To ensure optimal performance of your system, observe the following guidelines when configuring your system memory. • Use only qualified FBDs. FBDs can be either single-ranked or dual-ranked. FBDs marked with a 1R are single-ranked and modules marked with a 2R are dual-ranked. •...
  • Page 78 Figure 3-23. Installing and Removing a Memory Module memory module memory module socket ejectors (2) 6 Align the memory module's edge connector with the alignment key on the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 79: Removing Memory Modules

    14 Run the system memory test in the system diagnostics. See "Running the System Diagnostics" on page 113. Removing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
  • Page 80 5 Remove the system battery. NOTICE: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. Support the battery connector by pressing down firmly on the positive side of the connector. See Figure 3-24.

  • Page 81: Power Supply

    Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 82: Installing The Power Supply

    Figure 3-25. Removing the Power Supply power supply release tab Installing the Power Supply 1 Prepare the new power supply for installation. 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply toward the back panel, into the hooks on the side and bottom of the chassis, until it snaps into place over the power-supply release tab.

  • Page 83: Replacing The Cooling Fans

    Replacing the Cooling Fans The system incorporates three cooling fans, and a fourth fan is included with the optional fourth hard- drive carrier. The card fan and front fan must be removed to access certain other system components. The memory fan on the rotatable hard-drive carrier should be removed only if it is being replaced. The fourth hard-drive fan is integrated in the optional fourth hard-drive carrier.
  • Page 84 Figure 3-26. Removing and Installing the Card Fan card fan front fan 7 Disconnect the front fan cable from the FAN_FRONT connector on the system board. See Figure 6-2. 8 Remove the cables from the channel at the bottom of the front fan assembly. 9 Unscrew the fan case and lift to remove the front fan assembly from the system.

  • Page 85: Replacing The Memory Fan

    Figure 3-27. Removing and Installing the Front Fan front fan assembly Replacing the Memory Fan CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 86: Replacing The Fourth Hard-Drive Fan

    8 Reinstall the hard drive. See "Installing a Hard Drive in the Rotatable Carrier" on page 50. 9 Connect the card fan cable from the FAN_MEM connector on the system board. See Figure 6-2. 10 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System"...

  • Page 87: Installing The Chassis Intrusion Switch

    Figure 3-28. Removing and Installing the Chassis Intrusion Switch chassis intrusion switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch with the securing bracket notch. See Figure 3-28. 2 Slide the switch into the securing bracket notch. 3 Connect the switch cable to the INTRUDER connector on the system board.

  • Page 88: Replacing The Bezel

    3 Rotate the hard-drive carrier out of the system. See "Rotating the Hard-Drive Carrier Out of the System" on page 44. 4 Remove the card and front fans. See "Replacing the Card and Front Fans" on page 83. 5 Using a #2 Phillips screwdriver, remove the three bezel release screws. See Figure 3-29. To remove the lower screw, angle the screwdriver over the top of the CPU1 heat sink, if populated.

  • Page 89: Front I/O Panel (Service Only Parts Procedure)

    4 Reinstall the processor heat sink and shroud assembly. See "Replacing the Processor" on page 75. 5 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 6 Close the system. See "Closing the System" on page 43. 7 Reconnect the system to the electrical outlet, and turn on the system.

  • Page 90: Replacing The Front I/O Panel

    Figure 3-30. Removing and Installing the Front I/O-Panel I/O panel thermal diode cable Replacing the Front I/O Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.

  • Page 91: Thermal Diode Cable (Service Only Parts Procedure)

    Place the I/O panel board on the mounting bracket, routing the thermal diode cable under the board, and slide the board to the side to engage the hooks in the mounting bracket slots. Reinstall the screw connecting the I/O panel board to the mounting bracket. 2 Fit the I/O panel bracket assembly into the holding tab on the front of the chassis.
  • Page 92 6 Disconnect the following cables from the system board. See Figure 6-2. • Two power-supply cables from the POWER1 and POWER2 connectors • If applicable, diskette data cable from the DSKT connector • I/O panel cable from the FRONT PANEL connector •...

  • Page 93: Installing The System Board

    Figure 3-31. System Board Mounting Points screws (9) 11 Carefully route any loose cables away from the edges of the system board. 12 Gently slide the system board toward the front of the system, then lift the system board up and out of the chassis.
  • Page 94 6 Install the expansion cards and connect any cables. See "Installing an Expansion Card" on page 70. 7 Connect the cables that you removed in "Removing the System Board" on page 91. See Figure 6-2. 8 Reinstall the card and front fans. See "Replacing the Card and Front Fans" on page 83. 9 Rotate the hard-drive carrier back into the system.

  • Page 95: Troubleshooting Your System

    Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

  • Page 96: Troubleshooting Irq Assignment Conflicts

    Troubleshooting IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 4-2 lists the IRQ assignments. Table 4-2.

  • Page 97: Troubleshooting The Keyboard

    If two monitors are attached to the system, disconnect one monitor. If the problem is not resolved, continue to the next step. 4 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. If the tests run successfully, the problem is not related to video hardware.

  • Page 98: Troubleshooting The Mouse

    Mouse is not functioning properly. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage.

  • Page 99: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly. Action 1 Turn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable.

  • Page 100: Troubleshooting A Nic

    • NIC cannot communicate with network. Action 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Check the appropriate indicator on the NIC connector. • If the link indicator does not light, check all cable connections.

  • Page 101: Troubleshooting A Damaged System

    7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" on page 70. 8 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. If the tests fail, see "Getting Help" on page 123.

  • Page 102: Troubleshooting The System Battery

    Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.

  • Page 103: Troubleshooting A Fan

    1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 104 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Turn on the system and attached peripherals. If an error message does not appear, continue to the next step.

  • Page 105: Troubleshooting A Diskette Drive

    1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" on page 27. 2 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 106: Troubleshooting An Optical Drive

    2 Enter the System Setup program and ensure that the drive’s IDE controller is enabled. See "Using the System Setup Program" on page 27. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. Troubleshooting Your System...

  • Page 107: Troubleshooting A Hard Drive

    This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 113. Depending on the results of the diagnostics test, proceed as needed through the following steps.

  • Page 108: Troubleshooting A Sas Raid Controller

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Enter the System Setup program and ensure that the SAS RAID controller is enabled. See "Using the System Setup Program"...

  • Page 109: Troubleshooting Expansion Cards

    1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

  • Page 110: Troubleshooting The Microprocessors

    1 If possible, run the appropriate online diagnostics test. See "Using Dell PowerEdge Diagnostics" on page 113. 2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
  • Page 111 5 Visually inspect to ensure that each processor and heat sink are properly installed. See "Replacing the Processor" on page 75. 6 Rotate the hard-drive carrier back into the system. See "Rotating the Hard-Drive Carrier Into the System" on page 46. 7 Close the system.
  • Page 112 Troubleshooting Your System...

  • Page 113: Running The System Diagnostics

    The files required to run PowerEdge Diagnostics for systems running supported Microsoft and Linux operating systems are available at support.dell.com and on the CDs that came with your system. For information about using diagnostics, see the Dell PowerEdge Diagnostics User's Guide.

  • Page 114: When To Use The System Diagnostics

    When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive.

  • Page 115: Selecting Devices For Testing

    Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
  • Page 116 Running the System Diagnostics...

  • Page 117: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. System Board Jumpers CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 118: Clearing Cmos Settings

    Figure 6-1. System Board Jumpers Table 6-1. System Board Jumper Settings Jumper Setting PSWD (default) The password feature is enabled. RTCRST (default) The CMOS settings are retained. Clearing CMOS Settings CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
  • Page 119 4 Place the jumper plug on the RTCRST jumper and wait approximately 5 seconds. 5 Remove the jumper plug from the RTCRST jumper and replace it on the PSWD jumper. 6 Close the system. See "Closing the System" on page 43. 7 Reconnect the system to the electrical outlet, and turn on the system.

  • Page 120: System Board Connectors

    System Board Connectors CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. See Figure 6-2 and Table 6-2 for the location and description of the system board connectors.
  • Page 121 Table 6-2. System Board Connectors Item Connector CPU_0 CPU_1 FAN_FRONT FAN_CCAG POWER2 AUX_PWR PSWD AUX_LED THRM RTCRST BATTERY POWER1 SATA_3 SATA_2, SATA_1, SATA_0 DSKT FRONTPANEL SLOT6_PCIX SLOT5_PCIX INTRUDER SLOT4_PCI SLOT3_PCIE SLOT1_PCIE FAN_HDD DIMM_n FAN_MEM Description primary processor connector secondary processor connector front fan connector card cage fan power connector...

  • Page 122: Disabling A Forgotten Password

    Disabling a Forgotten Password The password jumper on the system board enables the system password features or disables them and clears any password(s) currently in use. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

  • Page 123: Getting Help

    2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 127), and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

  • Page 124: Autotech Service

    See the contact information for your region. Automated Order-Status Service To check on the status of any Dell™ products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order.

  • Page 125: Dell Enterprise Training And Certification

    Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.
  • Page 126 Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 127). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.
  • Page 127 Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell. Error message, beep code, or diagnostic code: Description of problem and troubleshooting procedures you performed:...

  • Page 128: Contacting Dell

    If you do not see a telephone number listed that is specific for XPS computers, you may contact Dell through the support number listed and your call will be routed appropriately. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table.
  • Page 129 Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Support for XPS Home/Small Business Support for all other Dell computers Preferred Accounts/Corporate Support Switchboard Bahamas Website: www.dell.com.bs E-mail: la-techsupport@dell.com...
  • Page 130 Country Code City Code Belgium (Brussels) Website: support.euro.dell.com International Access Code: 00 Tech Support for XPS Country Code: 32 Tech Support for all other Dell computers City Code: 2 Tech Support Fax Customer Care Corporate Sales Switchboard Bermuda Website: www.dell.com/bm E-mail: la-techsupport@dell.com...
  • Page 131 Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated Hardware and Warranty Support) Customer Service (Home Sales/Small Business) Customer Service (med./large business, government) Customer Service (printers, projectors, televisions,...
  • Page 132 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 133 Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 45 Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business) Switchboard Fax (Home/Small Business) Dominica Website: www.dell.com/dm...
  • Page 134 International Access Code: 00 Home and Small Business Country Code: 33 Technical Support for XPS City Codes: (1) (4) Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 135 International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support for XPS City Code: 69 Technical Support for all other Dell computers Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care Public Accounts Customer Care...
  • Page 136 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: HK_support@Dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 137 Home User Customer Care Small Business Customer Care Corporate Customer Care Technical Support Technical Support for XPS computers only Technical Support for all other Dell computers General Fax/Sales Fax Switchboard U.K. Customer Care (dial within U.K. only) Corporate Customer Care (dial within U.K. only) U.K.
  • Page 138 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 139 Country (City) International Access Code Country Code City Code Korea (Seoul) E-mail: krsupport@dell.com International Access Code: 001 Support Country Code: 82 Support (Dimension, PDA, Electronics and Accessories) City Code: 2 Sales Switchboard Latin America Customer Technical Support (Austin, Texas, U.S.A.) Customer Service (Austin, Texas, U.S.A.)
  • Page 140 International Access Code Country Code City Code Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories) Technical Support (PowerApp, PowerEdge,...
  • Page 141 City Code Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 142 Website: www.dell.com/kn E-mail: la-techsupport@dell.com General Support St. Lucia Website: www.dell.com/lc E-mail: la-techsupport@dell.com General Support St. Vincent and the Grenadines Website: www.dell.com/vc E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and...
  • Page 143 Singapore or Malaysia only. International Access Code: 005 Website: support.ap.dell.com Country Code: 65 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales...
  • Page 144 Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS Country Code: 46 Technical Support for all other Dell products City Code: 8 Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support Technical Support Fax...
  • Page 145 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Care Corporate Sales Transaction Sales Trinidad/Tobago Website: www.dell.com/tt...
  • Page 146 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.asp City Code: 1344 Sales Home and Small Business Sales Corporate/Public Sector Sales Customer Care...
  • Page 147 Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired Department Name or Service Area, Website and E-Mail Address ) for Relationship...
  • Page 148 Country (City) International Access Code Country Code City Code U.S. Virgin Islands E-mail: la-techsupport@dell.com General Support Venezuela Website: www.dell.com/ve E-mail: la-techsupport@dell.com General Support Getting Help Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers...

  • Page 149: Glossary

    Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature —...
  • Page 150 DNS — Domain Name System. A method of translating Internet domain names, such as www.dell.com, into IP addresses, such as 143.166.83.200. DRAM — Dynamic random-access memory. A system’s RAM is usually made up entirely of DRAM chips.
  • Page 151 expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file ®...
  • Page 152 KBps — Kilobyte(s) per second. key combination — A command requiring you to press multiple keys at the same time (for example, <Ctrl><Alt><Del>). kg — Kilogram(s); 1000 grams. kHz — Kilohertz. KMM — Keyboard/monitor/mouse. KVM — Keyboard/video/mouse. KVM refers to a switch that allows selection of the system from which the video is displayed and for which the keyboard and mouse are used.
  • Page 153 NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition —...
  • Page 154 9-pin connector. service tag — A bar code label on the system used to identify it when you call Dell for technical support. simple disk volume — The volume of free space on a single dynamic, physical disk.
  • Page 155 NAS systems. For NAS systems, the Windows Powered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft software technologies that enable software integration through the use of XML Web services. XML Web services are small reusable applications written in XML that allow data to be communicated between otherwise unconnected sources.
  • Page 156 Glossary...

  • Page 157: Index

    83 troubleshooting, 103 CPU setup options, 31 damaged systems troubleshooting, 101 Dell contacting, 128 Dell PowerEdge Diagnostics using, 113 diagnostics advanced testing options, 114 testing options, 114 using Dell PowerEdge Diagnostics, 113 when to use, 114 DIMM...
  • Page 158 guidelines for memory installation, 77 hard drive installation guidelines, 48 installing in the rotatable carrier, 50 installing optional fourth hard drive, 59 installing optional third hard drive, 55 removing from rotatable carrier, 49 removing optional fourth hard drive, 58 removing optional third hard drive, 54 troubleshooting, 107 hard-drive...
  • Page 159 38 changing, 39 using, 38 startup accessing system features, 10 status messages systems management, 17 support contacting Dell, 128 system closing, 43 system board connectors, 120 jumpers, 117 replacing, 91 system cooling troubleshooting, 102 system event log, 34...
  • Page 160 troubleshooting (continued) expansion cards, 109 external connections, 96 hard drive, 107 keyboard, 97 memory, 103 microprocessors, 110 mouse, 98 NIC, 100 SAS RAID controller daughter card, 108 serial I/O device, 99 start-up routine, 95 system battery, 102 system cooling, 102 USB device, 99 video, 96 wet system, 100...

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