3-Year Limited Warranty; In The Usa - Xerox XC 800 Series User Manual

3-Year Limited Warranty

In the USA

TOTAL SATISFACTION GUARANTEE:
Xerox warrants that if you are not totally satisfied with the performance of the Xerox Copier
which this warranty statement accompanies, at your option and upon your request, Xerox will
exchange or repair it at any time within three (3) years after your purchase.
IMPORTANT: This warranty applies only to Xerox copiers purchased and used in the United
States. This warranty gives you specific legal rights, and you may also have other rights
which vary from state to state.
PROOF OF PURCHASE:
To obtain an exchange or repair, proof of purchase is required. You must, within 10 days
after purchase, mail the enclosed registration card to Xerox Corporation Desktop
Products Group, P.O. Box 431, East Rochester, New York 14445-9983. Also, when you
make a warranty claim, you must present your original receipt or bill of sale to establish your
date of purchase.
IF YOU HAVE A PROBLEM:
The first step is to call our trained Customer Support Representative at 1-800-TEAM-XRX,
(1-800-832-6979). Many problems can be resolved over the phone. Before you call please
be ready to provide the model of your copier, its serial number, date of purchase, a
description of the problem, and a valid credit card number, should it be required (Mastercard,
Visa or American Express).
HOW IS EXCHANGE OBTAINED?
Our exchange program is the easiest and quickest way to provide you with a fully
operational copier. If you are not satisfied with the performance of your copier, you
may request an exchange unit. Upon your authorization to accept an exchanged unit
and with appropriate security (credit card authorization) we will, at no cost to you,
promptly ship a copier in exchange for your defective unit. The exchange unit we ship
to you will, at our option, be new or reconditioned by Xerox. You must then pack and
return your defective unit to us. Upon its receipt, we will release your credit card
security.
HOW IS WARRANTY REPAIR SERVICE OBTAINED?
If you prefer that we repair your copier instead of exchanging it for another unit, our Customer
Service Representative will explain how to obtain repair service under this warranty. Please
save the original packaging materials in order to facilitate shipment.
WHAT YOU MUST DO:
Your copier is designed to perform with a minimum amount of user maintenance. You are,
however, responsible for the required user maintenance described in the User Guide
provided with your copier. This required user maintenance includes the replacement of dry
ink (toner) cartridges, drum (copy) cartridges, or film cartridges, and clearing paper misfeeds,
cleaning the unit and other routine and preventive maintenance.
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