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Symptom
Light of <Error> indicator is on.
Light of <Error> indicator is
blinking.
Light of the <Ready> indicator
is on and blinking but there is
no print output.
Top section of printed
document is missing.
The text is printed in different
location from what you
intended.
Strange noise.
Condensation has occurred
inside the printer.
38
7 Troubleshooting
Is there an error message displayed on the control panel? Check the displayed
message and rectify the error.
Refer to
• "Error Messages Displayed at the Control Panel" (P. 43)
An error that you cannot rectify by yourself has occurred. Record the displayed error
message or error code, switch off the power, pull out the power plug from the outlet, and
then contact our Customer Support Center or your dealers.
There are jobs remaining in the printer. Cancel printing or force the remaining data to be
printed.
To forcibly print the job, press the <Eject/Set> button. To cancel the job, press the
<Cancel Job> button.
Are the paper guides set at the correct positions?
Set the paper guides to the correct positions.
Refer to
• "Loading Paper" (P. 17)
Check that the paper size on the print driver or the control panel is correctly set.
Refer to
• Online Help for the print driver
• User Guide 4.2 Description of Menu Items
Check whether the setting for margin is correct on the print driver.
Refer to
• Online Help for the print driver
Is the printer placed on a flat location? Place the printer on a stable surface.
Is the paper tray set correctly? Push the paper tray completely into the printer.
Are there foreign objects inside the printer? Switch off the power and remove any
foreign objects inside the printer. If the object cannot be removed unless the printer is
disassembled, contact our Customer Support Center or your dealers.
Using the control panel, set the time the printer is in the power saver mode 1 to 60
minutes, and then leave the printer switched on. The inside of the printer warms up and
the condensation evaporates. When the condensation has evaporated you can use the
printer normally.
Refer to
• User Guide 4.2 Description of Menu Items
Reason/Action
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