Technical Assistance - Valcom IP Solutions VIP-854 User Manual

Setup
Information specific to your application will need
to be programmed into the VIP-854 using a
computer. The PC used for programming should
be connected to the same subnet as the VIP-854.
Setup will be done using the IP Solutions Setup
Tool. Download the latest version of the free IP
Solutions Setup Tool from the Valcom web site at
www.valcom.com/vipsetuptool.
Valcom, Inc. warrants its products only to the original purchaser, for its own use, to be free from defects in materials and workmanship under conditions of
normal use and service for a period of one year from the date of shipment. This Limited Warranty obligation shall be limited to the replacement, repair or
refund of any such defective device within the warranty period, provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim;
2. the defect is not the result of damage, misuse or negligence after the original shipment;
3. the product has not been altered in any way or repaired by others and that factory sealed units are unopened (a service charge plus parts
and labor will be applied to units defaced or physically damaged);
4. freight charges for the return of products to Valcom are prepaid;
5. all units 'out of warranty' are subject to a service charge. The service charge will cover minor repairs (major repairs will be subject to
additional charges for parts and labor).
This Limited Warranty is in lieu of and excludes all other warranties, expressed or implied and in no event shall Valcom, Inc. be liable for any
anticipated profits, consequential damages, loss of time or other losses incurred by the buyer in connection with the purchase, operation,
maintenance, installation, removal or use of the product. The maximum liability of Valcom under this warranty is limited to the purchase price of the
specific Product covered by the warranty.
Disclaimer. Except for the Limited Warranty provided herein, the product is provided "as-is" without any warranty of any kind whatsoever including, without
limitation, any WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in damaged condition, the carrier should be notified
immediately. Claims for such damage should be filed with the carrier involved in accordance with the F.O.B. point.

TECHNICAL ASSISTANCE

When trouble is reported, verify power is being
supplied to the unit and there are no broken
connections. Also, for VIP devices, verify network
connectivity to the device and multicast are
enabled on your network.
Assistance in troubleshooting is available from
the factory. Call (540) 563-2000 and Press 1 for
Technical Support or visit our website at
www.valcom.com
Valcom equipment is not field repairable.
Valcom, Inc. maintains service facilities in
Roanoke, VA. Should repairs be necessary,
attach a tag to the unit clearly stating your
company name, address, phone number, contact
person and the nature of the problem. Send the
unit to:
VALCOM LIMITED WARRANTY
Headquarters:
Valcom, Inc.
5614 Hollins Road Roanoke, VA 24019-5056
Phone: (540) 563-2000 FAX: (540) 362-9800
3
Valcom, Inc.
Repair & Return Dept.
5614 Hollins Road
Roanoke, Va. 24019-5056
947644