Warranty - Baxi Solargen PHOTOVOLTAIC Manual

8. WARRANTY

Standard warranty Terms & Conditions:
PV Modules- 10 years
Inverter- 5 years
To receive your free warranty please complete the form supplied with the
system within 30 days of installation, or simply call heateam, the service
division of Baxi Heating UK Limited on 0844 879 7690
Our promise to you
If you experience a fault with your new system, we aim to provide a safe
and high quality repair service supported by our dedicated national net-
work of highly skilled engineers. If your installer can´t resolve the problem
for you, we will do everything we can to get an engineer out to you as
quickly as possible. Nothing in this warranty will affect your statutory con-
sumer rights
What you need to do if you experience a problem with your system.
You should always contact your installer first because the fault may not
be related to the system itself and he/she decides they can´t repair it our
friendly customer service team is on hand to help. Simply call our service
division heateam on 0844 879 7690 to book an engineer visit or for any
general advice that you may need. Our contact centre is open Monday to
Friday 8 am- 8 pm, weekends and Bank Holidays 8.30am- 2pm, exclu-
ding Christmas Day and New Years Day.
When calling heateam you must have the following information to hand:
• System serial number
• System model number
• Your installer name, address details and contact details
• Proof of purchase ( if you do not have the serial number)
What this warranty convers
• Free of charge repair or replacament of components found to be faulty
from manufacture.
• Free of charge replacement of the complete assemblies provided
always that the failure ir related to a manufacturing fault that cannot be
repaired or ir beyond repair.
The warranty starts from the date your product is installed.
What this warranty does not cover
• Collectors that are installed damaged or damaged during installation. If
a Module is found to be damaged on delivery then it must not be installed,
simply return it to your supplier for replacement under warranty.
• The warranty will become invalid if the failure is due to frost, transient
voltages, lightning strikes or any act of vandalism or mis use.
• Tampering or modification will invalidate this warranty.
• The installation must be in an appropriate location.
• Due to the varied locations PV modules can be installed Baxi Heating
UK Ltd will only carry out warranty repair/replacement to Modules which
have safe access provided that meets current health & safety working at
heights requirements. heateam will cover the cost of any safety equip-
ment required to meet this standard after the first 30 days of installation
up to l year and will appoint a contractor to carry this work out. Prior to
this contact your installer. heateam accept no liability for any third party
damage.
• Repairs to a system which haven´t been installed and commissioned
properly, as set out in the installation and commissioning instructions.
• Any other defects or failures, either in the connected system or outside
of the system itself.
• Installations within commercial settings for which this system was not
designed.
• Reimbursement of any third party repair or replacement costs that we
haven´t been told about and agreed you in advance.
• Compensation for consequential losses (e.g. loss of earnings, businees
losses, stress and inconvenience) arising from a product breakdown, in-
cluding repair delays caused by factors outside our reasonable control.
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Solargen solar PV