Warranty / Repair Procedures - Bacharach High Performance Oilless Commercial Refrigerant Recovery Unit User Manual

Warranty / Repair Procedures

Bacharach warrants this product for 1 year from the date of purchase indicated on the
original sales receipt. The warranty covers all parts within the unit but excludes damage to
the unit caused by misuse or mishandling. The unit's motor brushes carry an extended
warranty of 5 years.
If the unit is in need of warranty service within 90 days of its date of purchase, it will be
replaced with a brand new one via our over the counter (OTC) exchange program. To obtain
a warranty replacement unit via the OTC exchange program, the following steps must be
followed:
1) Return the unit to the wholesaler that it was purchased from, along with proof of
purchase (original or copy of sales receipt).
2) If the wholesaler determines the unit is eligible for OTC exchange, it will be
replaced with a brand new one.
3) The wholesaler should then contact our Customer Service Department for a
return goods authorization (RGA) in order to return the defective unit and have
an order entered for its replacement. Proof of purchase will be required in order
to process the RGA. OTC exchange units are processed as no charge orders.
If the unit is outside the 90 day OTC exchange period but within the 1 year warranty period,
the following steps must be followed:
1) Download and fill out our Service Request Form at
http://www.mybacharach.com/service.htm. If Internet access is not available,
contact our Customer Service Department at 800-736-4666. They will fax you a
copy of the form.
2) Return the unit, freight prepaid, along with proof of purchase (original or copy of
sales receipt) to:
Bacharach, Inc.
621 Hunt Valley Circle
New Kensington, PA 15068
3) Upon receipt the unit will be evaluated. If the failure is determined to have been
caused by a factory defect, it will either be repaired or replaced with a new or like
new unit at Bacharach's discretion. If the failure is determined to have been
caused by customer misuse or mishandling or proper proof of purchase has not
been supplied, an estimate of the repair costs will be provided before any repairs
or modifications are made to the unit.
If you have any questions, please contact our Customer Service Department at 800-736-
4666 or email them at help@mybacharach.com.
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