Page 1 ® AMWorks Installer/User Guide...
Page 3 ® AMWorks Installer/User Guide Avocent, the Avocent logo, The Power of Being There, AMX, AMWorks, OSCAR, AutoView, DSR, OutLook, SwitchView and XP are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners.
Page 5: Table Of Contents
Features and Benefits ........................1 Getting Started ........................... 3 Chapter 2: Installation ..................... 5 System Requirements ......................... 5 Installing and Updating the AMWorks Software ................6 Uninstalling the AMWorks Software ....................7 Chapter 3: Basic Operations................... 9 Launching the AMWorks Software ....................9 Navigating the AMWorks Software....................
Page 6 AMWorks Software Installer/User Guide Setting Audio and Serial for the Administrator ................29 Chapter 6: Managing Users and User Groups ............31 Adding and Removing Users......................31 Importing Usernames ........................33 Editing and Viewing Users ......................34 Viewing User Permissions ....................... 35 Editing and Viewing the Administrator ...................
Page 7 Updating Firmware ......................... 74 Forcing a User Login ........................74 Viewing Offline Devices........................75 Database Maintenance ........................75 Controlling Multiple AMX Switching Systems from the AMWorks Software ........76 Changing network environments ....................76 Managing event logs......................... 76 Working Offline..........................77 Chapter 12: Configuring LDAP ..................
Page 8 AMWorks Software Installer/User Guide Setting Search and Query Parameters for LDAP User Authentication........... 81 Appendices........................83 Appendix A: System Configuration....................83 Appendix B: Glossary ........................86 Appendix C: Reference ........................88 Appendix D: Troubleshooting......................95 Appendix E: Technical Support ..................... 103...
Page 9: Chapter 1: Product Overview
The AMWorks software enables you to configure and manage all users, servers and AMX switching system devices across networks through one easy-to-navigate interface. Using AMWorks software, you can display user and server information and group membership, as well as user login status and device configuration. Overall system management includes verifying device communication, initiating software updates, removing offline devices and synchronizing databases.
Page 10 The AMWorks software enables you to seamlessly connect to servers attached to KVM switches cascaded below an AMX switch. The AMWorks software also enables you to change the mode of an MDM-capable device from Multiple Device mode to Single Device mode and back.
Page 11: Getting Started
Launching the AMWorks Software on page 9 • Configuring Network Settings on page 67 NOTE: You must configure the network settings the first time the AMWorks software is installed. Once installation is complete, you may reconfigure the networks settings at any time. •...
Page 12 AMWorks Software Installer/User Guide...
Page 13: Chapter 2: Installation
Visit http://www.avocent.com to download the AMX switching system firmware update files. NOTE: If you are installing an earlier version of the AMWorks software, we recommend that you delete the current database and then install the database of the desired version. Deleting the current database and installing the new one will guarantee its proper operation.
Page 14: Installing And Updating The Amworks Software
After initial installation, follow the instructions in Configuring Network Settings on page 67. NOTE: You must configure the network settings the first time the AMWorks software is installed. Once installation is complete, you may reconfigure the network settings at any time.
Page 15: Uninstalling The Amworks Software
If you wish to set up user groups and server groups, you may do so now. Uninstalling the AMWorks Software To uninstall the AMWorks software: Go to the Windows Control Panel. Select the Add or Remove Programs option from the Control Panel.
Page 16 AMWorks Software Installer/User Guide...
Page 17: Chapter 3: Basic Operations
To change your password, see Changing the Administrator’s Password on page 67. NOTE: Only one instance of the AMWorks software is permitted to run at any one time. Navigating the AMWorks Software The AMWorks software window is divided into several areas: the menu bar, toolbar, tree view, display screen and synchronization status bar.
Page 18 The menu bar at the top of the window contains command menus for Admin Tools, Users, Servers, Devices, Event Logs and Help. A: Menu Bar NOTE: The term “devices” is used in the AMWorks Java-based system administration tool to refer to AMX switches, AMX user stations and AMIQ modules.
Page 19 AMWorks software, and it is no longer synchronized with the local database. NOTE: Some AMWorks software operations have equivalent functions in the OSCAR interface. If a change is made to the same object using the AMWorks software and the OSCAR interface, the most recent change will take precedence.
Page 20: Device Icons
KVM switch) AMIQ/AMIQDM module icons The AMIQDM modules are represented in the AMWorks software tree view by the MDM AMIQ module icon. The AMIQDM module is represented by only one MDM AMIQ module icon in the AMWorks software device tree regardless of how it is physically configured.
Page 21: Logging Out Of The Amworks Software
Select Admin Tools - Logout from the menu bar. - or - Type Ctrl+L When you log out, the AMWorks software is minimized on the desktop. When you maximize the AMWorks software, you will be prompted for your password. Exiting the AMWorks Software To exit the AMWorks software: Select Admin Tools - Exit from the menu bar.
Page 22 AMWorks Software Installer/User Guide...
Page 23: Chapter 4: Resource Switching Router
DRGs define input ports and CRGs define output ports. NOTE: Changes made to a router's partitions are not updated in the AMWorks software. After making changes to partition information, you must delete the router from the AMWorks software and re-add the router.
Page 24: Deleting A Switching Router
To add a switching router: From the Resource Routers tab on the AMWorks software main menu, click NVISION - Add. The Add Resource Router dialog box displays. In the IP Address field, type the IP address of the router you wish to add to your system.
Page 25: Configuring A Switching Router
Chapter 4: Resource Switching Router Configuring a Switching Router The AMWorks software enables you to configure a switching router by using one of the Configure Resource Router options (Define TRG, Define CRG or Define DRG). Using the Configure Resource Router feature, you can create connections tables and associate them with system servers and AMX user stations (supported by AMX5120, AMX5121 and AMX5130 user stations).
Page 26: Defining Trgs
When this server is connected to a user station, the AMWorks software maps, by index number, the TRG with the corresponding Console Resource Group (CRG), enabling the switching of the proper input ports to output ports.
Page 27 See Defining TRGs - Multiple Routers, Levels, I/O on page 23 for more information. To define a TRG: From the Resource Routers tab on the AMWorks software menu bar, click NVISION - Configure. The Configure Resource Router dialog box displays.
Page 28: Defining Crgs
When this user station is connected to a server, the AMWorks software maps, by index number, the TRG with the corresponding CRG, enabling the switching of the proper input ports to output ports.
Page 29: Defining Drgs
When the user station is disconnected, the AMWorks software maps, by index number, the DRG with the corresponding CRG, enabling the disconnection of the switch.
Page 30 AMWorks Software Installer/User Guide To define a DRG: From the Resource Routers tab on the AMWorks software main menu, click NVISION - Configure. The Configure Resource Router dialog box displays. Click the Define DRG tab. From the User Station Name drop-down list, select the user station for which you wish to define a DRG.
Page 31: Defining Trgs - Multiple Routers, Levels, I/O
Chapter 4: Resource Switching Router 12. Click OK to save changes to all of the dialogs and exit the Configure Resource Router dialog box. Defining TRGs - Multiple Routers, Levels, I/O You can define a TRG that includes multiple routers, multiple levels or a combination of inputs and outputs (I/O).
Page 32: Defining Crgs - Multiple Routers, Levels, I/O
AMWorks Software Installer/User Guide Defining CRGs - Multiple Routers, Levels, I/O You can define a CRG that includes multiple routers, multiple levels or a combination of inputs and outputs (I/O). Figure 4.5: Defining CRGs - Multiple Routers Figure 4.6: Defining CRGs - Multiple Levels...
Page 33: Defining Drgs - Multiple Routers, Levels, I/O
Chapter 4: Resource Switching Router Defining DRGs - Multiple Routers, Levels, I/O You can define a DRG that includes multiple routers, multiple levels or a combination of inputs and outputs (I/O). Figure 4.8: Defining DRGs - Multiple Routers Figure 4.9: Defining DRGs - Multiple Levels Figure 4.10: Defining DRGs - Multiple I/O...
Page 34: Viewing Switching Router Information
You can view partition and connection information related to all switching routers available in your system from the Configure Resource Router dialog box. To view router information: From the Resource Routers tab on the AMWorks software main menu, click NVISION - Configure. The Configure Resource Router dialog box displays. Click the Router Info tab.
Page 35: Chapter 5: Managing Multimedia
CHAPTER Managing Multimedia The AMWorks software enables you to set the multimedia (audio and serial) feature globally and for individual users and servers. NOTE: The AMIQDM modules in your system will not operate in Dual mode or support multimedia functionality unless your AMX switching system is upgraded to the latest firmware.
Page 36: Setting Audio And Serial For Servers
AMWorks Software Installer/User Guide Setting Audio and Serial for Servers To set audio and serial for a server: Select Servers- Edit/View Server from the menu bar. - or - Type Ctrl+U - or - Click the Edit/View Server icon in the toolbar.
Page 37: Setting Audio And Serial For The Administrator
Chapter 5: Managing Multimedia Type Ctrl+U - or - Click the Edit/View User icon in the toolbar. Select the administrator from the list of users. Click OK. The Edit/View Administrator window displays. Click the Global button. The Global Multimedia Settings window displays. NOTE: All checkboxes and buttons under All Users will be inactive if there are no users in the AMX switching system.
Page 38 AMWorks Software Installer/User Guide Click OK to save revised information for the administrator. - or - Click Cancel to exit the dialog box without saving the changes. NOTE: Clicking Global enables you to display the global multimedia settings for all users and all servers. It also...
Page 39: Chapter 6: Managing Users And User Groups
CHAPTER Managing Users and User Groups The AMWorks software enables you to manage users and user groups in your AMX switching system. For an introduction to user and server groups, see User groups and server groups on page 93. By using AMWorks software to manage users and user groups, you can: •...
Page 40 UnAssociated Groups column lists all user groups. NOTE: If you create user groups on your system, you must use the AMWorks software for all subsequent user access rights changes on the system. If you make any subsequent changes from an AMX user station OSCAR interface, the system will go out of sync.
Page 41: Importing Usernames
Click Exit. Importing Usernames Usernames can be added to the AMWorks software database from comma separated value (CSV) files or LDAP servers. When the usernames are added, a default password of 123456 is automatically assigned to the AMX switch database for each username.
Page 42: Editing And Viewing Users
AMWorks Software Installer/User Guide NOTE: This example represents a user called administrator, which exists in the Users container on the yourDomainName.com Authentication server. At a minimum, you must replace the "yourDomainName" text with a valid domain name for your Authentication server.
Page 43: Viewing User Permissions
Chapter 6: Managing Users and User Groups To display information about a logged in user: Select Users - Logged In Users from the menu bar. Select a user from the User list box. The display will include the time the user logged in and the session duration.
Page 44: Setting Hotkeys, Target Flag And Scan Dwell Time
AMWorks Software Installer/User Guide To display and change the system administrator's configuration information: Select Users - Edit/View Users from the menu bar. - or - Type Ctrl+U - or - Click the Edit/View User icon in the toolbar. Select admin from the list. Click OK. The Edit/View Administrator window displays.
Page 45 Chapter 6: Managing Users and User Groups NOTE: The Clear and Clear All buttons enable the removal of defined hotkey sequences and associated servers from the defined keys table and the AMX switching system. Selecting None from the Assigned Server drop-down list also enables the removal of a hotkey sequence.
Page 46: Adding And Removing User Groups
User groups and server groups on page 93. NOTE: If you create user groups in your system, you must use the AMWorks software for all subsequent user access rights changes in the system. If you make any subsequent changes from an AMX user station OSCAR interface, the system will go out of sync.
Page 47: Editing And Viewing User Groups
Chapter 6: Managing Users and User Groups To remove group associations, select one or more users in the Associated Users column. Then click the left angle (<) or double left angle (<<) button to move them to the UnAssociated Users column. Click the Server Access Rights tab.
Page 48: Exporting Usernames
Click Cancel to exit the dialog box without saving the changes. Exporting Usernames A list of all usernames within the AMWorks software database can be exported to a comma separated value (CSV) file. To export usernames to a CSV file: Select Admin Tools - Export from the menu bar.
Page 49 Chapter 6: Managing Users and User Groups If a user is logged in to more than one AMX user station, you may select one or more AMX user stations from the User Stations list box and then click the Logout from the user station button.
Page 50 AMWorks Software Installer/User Guide...
Page 51: Chapter 7: Managing Servers And Server Groups
User groups and server groups on page 93 for more information. NOTE: If you create server groups in your system, you must use the AMWorks software for all subsequent user access rights changes on the system. If you make any subsequent changes from an AMX user station OSCAR interface, the system will go out of sync.
Page 52 AMWorks Software Installer/User Guide To add a server group: Select Server - New Server Group from the menu bar. - or - Click the New Server Group icon in the toolbar. The Add New Server Group dialog box appears. In the Name of New Server Group field, type a name.
Page 53: Importing Server Names
Chapter 7: Managing Servers and Server Groups Importing Server Names Server names can be added to the AMWorks software database from comma separated value (CSV) files or LDAP servers. NOTE: The Import Wizard filters the list of names being imported. Names already appearing in the system will not appear in the list of usernames found.
Page 54: Editing And Viewing Servers
Imported Names list, select the server(s) to update in the system servers table and click Update. Repeat this process until all desired names have been assigned. 12. Click Finish to write the names to the AMWorks software database. -or- Click Cancel to exit without saving.
Page 55: Editing And Viewing Server Groups
Chapter 7: Managing Servers and Server Groups - or - Type Ctrl+S - or - Click the Edit/View Server icon in the toolbar. Type a server name or select a name from the list. Click OK. The server’s configuration information is displayed. You may change the server name, location, server group association, user group access, user access, comments and Audio Serial options.
Page 56: Offline Servers
• During synchronization, a user was given rights to a server that does not exist in the AMWorks software database (for instance, from a user station or from legacy servers that were never removed).
Page 57: Chapter 8: Managing Amx Switching System Devices
CHAPTER Managing AMX Switching System Devices The AMWorks software enables you to view and edit the following devices configured in your AMX switching system: • AMX switches • AMX user stations • AMIQ/AMIQDM modules Editing and Viewing AMX Switches Follow the instructions below to display a list of AMX switches in the system and to edit related information.
Page 58: Offline Matrix Switches
• If a matrix switch was previously in the Online database, it failed to respond to the AMWorks software discovery queries during device discovery. The matrix switch is automatically placed into the offline database. The offline matrix switch is placed into the Offline Devices tree node under its own name.
Page 59: Editing And Viewing Amx User Stations
Chapter 8: Managing AMX Switching System Devices You may create an environment where critical servers that require redundancy are connected to both AMX switches. In addition, you can increase user station access to non-critical target servers connected to either of the two AMX switches. In a dual matrix switch configuration, all connection and configuration changes are made through port 1 of the user station.
Page 60: Viewing Amiq And Amiqdm Modules
AMWorks Software Installer/User Guide Click OK to save the revised information. - or - Click Cancel to exit the dialog box without saving the changes. Viewing AMIQ and AMIQDM Modules NOTE: Unless otherwise stated, commands for AMIQ modules are applicable to AMIQDM modules.
Page 61: Editing And Viewing Mdm-Capable Devices
Chapter 8: Managing AMX Switching System Devices Editing and Viewing MDM-Capable Devices NOTE: Before configuring an MDM-capable device, ensure that the MDM-AMIQ module is not in Emulation mode. To view and edit information for MDM-capable devices: Select Servers - Edit/View Server from the menu bar. - or - Type Ctrl+S...
Page 62 AMWorks Software Installer/User Guide...
Page 63: Chapter 9: Connection Control
CHAPTER Connection Control The AMWorks software can issue commands to AMX user stations and AMIQ modules to perform switches remotely and/or connect and disconnect users and servers. These commands may be issued one at a time or to a pre-defined group of devices.
Page 64: Forcing A Disconnect
AMWorks Software Installer/User Guide Forcing a Disconnect To remotely disconnect one or several user station(s): Select Devices - Force Disconnect from the menu bar. A list of user stations and their connections will be displayed. Select the user station that is to be disconnected. You may select multiple user stations by holding the key and clicking the desired user stations.
Page 65: Follow Mode
The AMWorks software can be configured to designate certain user stations and servers as leaders. When a user station designated as a leader performs a switch, the AMWorks software will force other user stations that have been assigned Follow mode setting to switch to the same server as the leader.
Page 66 AMWorks Software Installer/User Guide To create a new user station group for Follow mode: Select Devices - Follow Mode from the menu bar to activate the Follow Mode Settings window. Click the Userstation Groups tab. Click the New button. (This step can be skipped if no other user station groups exist.) In the Userstation drop-down list, select the user station that you wish to be the leader and click the Add button.
Page 67 AMWorks software, and are connected to the lead server. When the lead user station disconnects or logs out, the follower user stations are disconnected or logged out as well.
Page 68 AMWorks Software Installer/User Guide...
Page 69: Chapter 10: Managing Event Logs
CHAPTER Managing Event Logs The AMWorks software maintains event logs that record user events, server events and/or system events. You may: • Display the content of a user event, server event and/or system event • Change the properties of the logs •...
Page 70: Clearing The Log
AMWorks Software Installer/User Guide To change the maximum number of events the log file can hold, click the Maximum number of events checkbox and select a value from the list box. The range is 1-99,995 events. To change the maximum duration of the logging operation, click the Maximum duration checkbox and select a value from the list box.
Page 71: Displaying The Server Events Log
Chapter 10: Managing Event Logs Displaying the Server Events Log To display the Server Events log: Select Event Logs - Server Events from the menu bar. - or - Click the Server Events Log icon in the toolbar. You may optionally specify a date and time interval by selecting the year, month, day, hour, minute, second and AM or PM in the Date From and To boxes.
Page 72 AMWorks Software Installer/User Guide Click the Retrieve Data button. If the log contains entries for the specified events, they are displayed. If there are no log entries, a message displays, indicating that there are no results for specific criteria. To close the log, click the Exit button.
Page 73: Chapter 11: System Administration Tools
Change your password (see Changing the Administrator’s Password on page 67 or Setting Blank Passwords on page 68) • Set AMWorks software to automatically log in the administrator (see Enabling Auto Login on page 68) • Discover a device (see Discovering Devices on page 69) •...
Page 74: Changing The Session Time-Out Value
Changing the Session Time-out Value The security time-out specifies the number of minutes the AMWorks software will remain idle before ending the current session. When there is no session activity for this interval, the session closes and a dialog box is displayed, requesting your password.
Page 75: Configuring Network Settings
Chapter 11: System Administration Tools Configuring Network Settings After installing the AMWorks software for the first time or changing the IP address of the PC on which the AMWorks software is running, you must configure the network settings to associate the AMWorks software with the IP address of your server.
Page 76: Setting Blank Passwords
NOTE: For more information about viewing and editing user settings, see Editing and Viewing Users on page 34. Enabling Auto Login You will be prompted to log in with a password when the AMWorks software is launched or when the inactivity timer expires. If you want the AMWorks software administrator to be logged in...
Page 77: Discovering Devices
AMWorks software and is typically only used when the AMWorks software server is in a secure location. To enable auto login in AMWorks software: After logging in to AMWorks software, click Admin Tools - Password from the menu bar. Select Enable auto login. Click OK.
Page 78: Displaying Connection Comparisons
See Synchronizing the System Database on page 73 for more information. Displaying Connection Comparisons When the AMX switching system is initially installed, the AMWorks software collects and stores information about the devices that are connected to each AMX switch. A connection comparison displays the differences, if any, between the original AMX switch connections and the current connections.
Page 79: Find
Double-click a named entity in the list. Click OK. Pinging Devices Pinging a device from the AMWorks software ensures device accessibility. The AMX switches will respond to the traditional command line ping; however, using the AMWorks software produces a more reliable measure of device integrity.
Page 80: Removing Offline Devices
Removing Offline Servers The AMWorks software enables you to remove servers no longer connected to the AMX switching system from the database. To remove an offline server: Click Admin Tools - Offline Devices - Remove - Server from the menu bar.
Page 81: Synchronizing The System Database
Once the system devices have been synchronized, they will maintain the sync state unless there is a temporary network error. If this occurs, the status bar at the bottom of the AMWorks software window will turn red, requiring that you re-synchronize the system database. You must perform system synchronization in the following cases: •...
Page 82: Updating Firmware
See Firmware update files on page 88 for more information. NOTE: During the initial installation/configuration of the AMWorks software, it may be necessary to update the AMX switches to a compatible revision before the Synchronize System Database operation can be performed successfully.
Page 83: Viewing Offline Devices
Chapter 11: System Administration Tools Viewing Offline Devices The AMWorks software enables you to view matrix switches or servers no longer connected to the AMX switching system. To view an offline device: Click Admin Tools - Offline Devices - View from the menu bar.
Page 84: Controlling Multiple Amx Switching Systems From The Amworks Software
The AMWorks software administrators can manage multiple separate and distinct AMX switching systems from the AMWorks software. This feature is much like backup and restore except when an administrator switches between multiple managed systems, the AMWorks software will perform a mini-sync with the Master switch, if necessary, in an effort to keep the system in sync.
Page 85: Working Offline
Chapter 11: System Administration Tools Working Offline The AMWorks software enables you to work “offline.” This means that you can execute a limited set of administrative functions without being connected to the network. When working offline, the changes you make will be added to the local database only. After you reconnect to the network and resynchronize the system, the changes made while working offline will be added to the AMX switching system database.
Page 86 AMWorks Software Installer/User Guide...
Page 87: Chapter 12: Configuring Ldap
Authentication usernames and passwords; however, these users will not have server-access rights on the AMX switching system, since the users have not been created in the AMWorks software. Once users have been created and access rights have been assigned, a user who is remotely logged into the system will be authenticated against the remote authentication server, and server access permissions will be granted from the local AMX switching system.
Page 88: Setting Server Parameters For Ldap User Authentication
Parameters tabs, will be enabled only if AMX switches support LDAP and an LDAP user login authentication option has been selected. To set server parameters: From the AMWorks software main menu, click Users - User Authentication. The LDAP Configuration dialog box displays. From the Authentication tab, select one of the options that enables LDAP.
Page 89: Setting Search And Query Parameters For Ldap User Authentication
AMX switches support LDAP and an LDAP user login authentication option has been selected. To set search and query parameters: From the AMWorks software main menu, click Users - User Authentication. The LDAP Configuration dialog box is displayed. From the Authentication tab, select one of the options that enables LDAP.
Page 90 AMWorks Software Installer/User Guide you enter may be up to 30 characters long. All standard Microsoft Windows characters are allowed. Asterisks (*) will display for each character you type in the field. In the Confirm Password field, retype the password entered in the Search Password field.
Page 91: Appendices
In this configuration, the AMWorks software will be able to automatically discover all of the connected matrix switches. Figure 1.1: AMWorks Software and AMX Switches on the Same Network Segment...
Page 92 The AMWorks software will be able to automatically discover the matrix switch at node 2. The AMWorks software may be able to automatically discover the matrix switches at nodes 3, 4 and 5; however, it is more likely that the administrator will have to manually add the switches at those nodes.
Page 93 AMWorks software and AMX switches separated by WAN In the configuration shown below, the AMWorks software is separated by a WAN (Wide Area Network), a VPN (Virtual Private Network - a secure or “private” data network that uses a public communication infrastructure) and a firewall.
Page 94: Appendix B: Glossary
• Local discovery - Automatic discovery of devices that exist on the same physical network segment and on the same subnet as AMWorks software. The devices must have the same configuration ID as AMWorks software. • Matrix switch - A device that provides matrix switch connectivity from user ports to server ports.
Page 95 ID as AMWorks software. • Offline devices - Devices that cannot be contacted by AMWorks software but still exist in its database or in a system AMX50xx switch database. Only matrix switches and servers (AMIQ modules) can have offline status.
Page 96: Appendix C: Reference
The AMX switches must have the same configuration ID as the AMWorks software. Manual addition: AMX switches that exist on any reachable network may be specified by IP address. In this case, the AMWorks software does not need to have the same configuration ID as the specified AMX switches.
Page 97 Appendices Table 1.2: Firmware Update Files for AMX User Stations AMX User Station Device Type Filename AMX5100 User Station amx51xx.avt AMX5110, AMX5120 User Station amx51p2.avt AMX5111, AMX5121, AMX5130 User Station amx51p3.avt Table 1.3: Firmware Update Files for IQ Modules IQ Module Type Filename AMIQ-PS2, AMIQDM-PS2 modules amiqps2.avt...
Page 98 Merge mode conflict resolution The System Synchronization command in AMWorks software can be used to (1) merge all existing individual databases residing on the AMWorks software and on the matrix switches and re- distribute the new database, or (2) replace all existing individual databases that reside on the AMWorks software and on the matrix switches with a pre-selected database.
Page 99 Table 1.5: Merge Mode Conflict Resolution Type of Conflict Resolution Password is reset automatically and randomly. Neither the administrator nor the user will know what the password is. Only the AMWorks software administrator User Passwords can resolve this situation. The Conflicts Found message box displays.
Page 100 See Merge mode conflict resolution on page 90 for more information about conflicts. NOTE: If more than 295 users are detected by the AMWorks software during merge synchronization, the process is aborted and a failure message displays at the end of a merge synchronization. For more information see System synchronization fails after merge on page 99.
Page 101 This means that the number of users times the number of servers with permissions must be less than or equal to 65,536. An AMWorks software administrator can define a large number of combinations within this limit.
Page 102 CAUTION: After you have created user and/or server groups using the AMWorks software, do not modify any user-to-server access rights from an AMX user station OSCAR interface. Doing so will result in the system going...
Page 103: Appendix D: Troubleshooting
Discover devices does not detect AMX switches in the system Automatic discovery only succeeds if all AMX switches have been updated to a compatible software revision. For the initial installation of AMWorks software, all AMX switches in the...
Page 104 AMWorks Software Installer/User Guide existing system (if any) on a different subnet from the AMWorks software must be manually added and updated before discovery is successful. Table 1.9: Troubleshooting - Discover Devices Does Not Detect AMX Switches in the System...
Page 105 User server access rights will become individual user-to-server rights. Lost password If you should lose your password, contact Avocent Technical Support for assistance. Visit http:// www.avocent.com/support for more information.
Page 106 AMWorks software hangs during firmware update If the matrix switch is powered down or the network is lost during the ftp portion of a firmware update, the AMWorks software may appear to hang. There will be a delay before the AMWorks software becomes responsive again.
Page 107 Appendices NOTE: After the AMWorks software has been synchronized successfully, you may take the AMWorks software offline and perform database changes. When the AMWorks software comes back online, it will automatically attempt to synchronize with the rest of the AMX switch distributed system.
Page 108 Unable to connect to database The AMWorks software is busy accessing the database during an operation and receives a request to access the database for another operation. The Unable to Connect to Database message box displays.
Page 109 AMX switch connection table in the on an AMX user station has resulted in the AMWorks software. It still may not display in device running from boot code. The AMWorks the Device tree view. Attempt to update the firmware on this software is no longer able to communicate with device again.
Page 110 AMWorks Software Installer/User Guide Cannot successfully connect a user station to two AMX matrix switches Table 1.22: Troubleshooting - Cannot Successfully Connect a User Station to Two AMX Matrix Switches Cause Recommended Solution Dual AMX matrix configuration is supported on AMX5111, The user station does not support dual AMX AMX5121 or AMX5130 user stations.
Page 111: Appendix E: Technical Support
Appendix E: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.
Page 113 For Technical Support: www.avocent.com/support Avocent Corporation Avocent International Ltd. 4991 Corporate Drive Avocent House, Shannon Free Zone Huntsville, Alabama 35805-6201 Shannon, County Clare, Ireland Tel: +353 61 715 292 Tel: +1 256 430 4000 Fax: +353 61 471 871 Fax: +1 256 430 4031 Avocent Germany Gottlieb-Daimler-Straße 2-4...

Avocent AMWorks Installer/User Manual

Chapter 1: Product Overview

Chapter 2: Installation

Chapter 3: Basic Operations

Chapter 4: Resource Switching Router

Chapter 5: Managing Multimedia

Chapter 6: Managing Users and User Groups

Chapter 7: Managing Servers and Server Groups

Chapter 8: Managing AMX Switching System Devices

Chapter 9: Connection Control

Chapter 10: Managing Event Logs

Chapter 11: System Administration Tools

Chapter 12: Configuring LDAP

Appendices

Appendix A: System Configuration

Appendix B: Glossary

Appendix C: Reference

Appendix D: Troubleshooting

Appendix E: Technical Support

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