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Avocent AV Works Installer/User Manual

Avocent switch installer/user guide
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  • Page 1 AVWorks™ Installer/User Guide...
  • Page 2 INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
  • Page 3 AVWorks™ Installer/User Guide Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Product Overview About AVWorks ....... . . 3 Features and Benefits .
  • Page 6 Product Overview Contents About AVWorks ....... . . 3 Features and Benefits ......3...

  • Page 8: Chapter 1: Product Overview

    AVWorks utilizes browser-like navigation with an intuitive split-screen interface, providing you with a single point of access for all your servers. Using AVWorks, you can manage your existing appliances, install a new switch or launch a video session to a target device. Built-in groupings such as Devices, Sites and Folders provide an easy way to select the units to view.
  • Page 9 AVWorks Installer/User Guide...
  • Page 10 Installation Contents Getting Started ....... . . 7 Installing AVWorks .

  • Page 12: Chapter 2: Installation

    Chapter 2: Installation Getting Started Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation. Supplied with AVWorks Your AVWorks package contains the following items: •...
  • Page 13 AVWorks Installer/User Guide To install on Microsoft Windows NT, 2000 or XP: Insert the AVWorks CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically. -or- If your system does not support AutoPlay, set the default drive to your CD-ROM drive letter and execute the following command to start the install program (replace drive with your CD-ROM drive letter): drive:\WIN32\SETUP.EXE...
  • Page 14 Basic Operations Contents Launching AVWorks ......11 Navigating AVWorks ......11 Appliance/AVWorks Quick Setup Checklist .

  • Page 16: Chapter 3: Basic Operations

    Chapter 3: Basic Operations Launching AVWorks To launch AVWorks on all Microsoft Windows operating systems: Select Start - Programs - Avocent AVWorks. -or- Double-click the AVWorks icon. AVWorks will launch. To launch AVWorks on Red Hat Linux (7.1 and 7.2):...
  • Page 17 AVWorks Installer/User Guide default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance. NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you have more than one type of appliance or device.

  • Page 18: Appliance/Avworks Quick Setup Checklist

    Install AVWorks on each AVWorks client. From one AVWorks client, launch AVWorks. Click the New Appliance task button to add the new switch to the AVWorks database. The New Appliance Wizard appears. If you confi gured the IP address as described above, select Yes, the product already has an IP address, otherwise select No, the product does not have an IP address.

  • Page 19: Adding An Appliance

    Chapter 4. Click Next. The Confi gure Cascade Switches dialog box appears if AVWorks detects an attached legacy KVM switch such as an OutLook ES or AutoView 200 or 400 series switch. This box contains a list of all AVRIQ adaptor EIDs (Electronic Identifi...
  • Page 20 Figure 3.2: Configure Cascade Switches Dialog Box When you reach the fi nal page of the Wizard, click Finish to exit the Wizard and return to the main window. Your appliance should now appear in the Unit Selector pane. To manually install a new appliance with no assigned IP address: Select File - New - AutoView 1000R/2000R from the AVWorks Explorer menu.
  • Page 21 AVWorks Installer/User Guide attached switch. This box contains a list of all AVRIQ adaptor EIDs retrieved from the appliance and the cascade switches to which they are connected, if any. Figure 3.3: Configure Cascade Switches Dialog Box When complete, click Finish to exit the Wizard and return to the main window.

  • Page 22: Accessing An Appliance

    Once all of the switches have been added to the local database, the Discover Wizard Completed page appears. Click Finish to exit the Wizard and return to the main window. Your new switch should now be in the Unit Selector pane.
  • Page 23 AVWorks Installer/User Guide Figure 3.4: Appliances View Tab Selected To log into an appliance: Click the Appliances button in the AVWorks Explorer. Double-click on an appliance from the Unit Selector pane. -or- Select an appliance, and then click the Manage appliance task button. -or- Right-click an appliance.

  • Page 24: Accessing And Managing Your Devices

    Accessing and Managing Your Devices The Devices tab displays a list of devices (such as servers, routers and other serially-managed devices) defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type.
  • Page 25 AVWorks Installer/User Guide To search for a server in the local database: Click the Devices tab and insert your cursor in the Search text box. Type the search information. This can be a device name or property such as Type or Location. Click the Search button.
  • Page 26 From this window, you will be able to access all the normal functions of this server as if you were sitting in front of it. You may also perform Viewer- specific tasks such as sending special Macro commands to the server. Viewer Window Features Figure 3.6: Video Viewer Window A.
  • Page 27 AVWorks Installer/User Guide To refresh the screen: Click the Refresh Image button on the Viewer toolbar. -or- From the Viewer menu, select View - Refresh. The digitized video image will be completely regenerated. To enter full screen mode: Click the Full Screen Mode button. -or- From the Viewer menu, select View - Full Screen.

  • Page 28: Adjusting Mouse Settings

    Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. See Appendix E: Troubleshooting. Video adjustment is a global setting and applies to each target device you access.
  • Page 29 AVWorks Installer/User Guide Figure 3.9: Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server.
  • Page 30 To realign the mouse: Click the Align Local Cursor button on the Viewer toolbar. To reset the PS/2 connection: Select Tools - Session Options in the Viewer. The Session Options dialog box appears. Click the Mouse tab. Click the Reset PS/2 button. A dialog box appears prompting you to confi rm. Click the Reset PS/2 Connection at the Device checkbox and click OK.
  • Page 31 AVWorks Installer/User Guide Select two or more servers in the unit selector pane pressing the Shift or Control key. The Scan Mode task button appears. Click the Scan Mode task button. The Thumbnail Viewer window appears. Figure 3.10: Video Viewer - Thumbnail View Thumbnail View Status Indicators Symbol To set scan preferences:...
  • Page 32 Navigating the Thumbnail Viewer When you highlight an individual thumbnail frame and select the Thumbnail menu, you can launch an interactive session to that server, add that server to the scan sequence or set the login credentials for that server. The Options menu allows you to access scanning preferences as well as pause the scan and set the thumbnail size for all servers.
  • Page 33 AVWorks Installer/User Guide Using macros to send keystrokes to a device The Macros menu in the Video Viewer provides you with an easy way to send multiple keystrokes to a server or to send keystrokes that you cannot generate without affecting your local system, such as Control-Alt-Delete. The Viewer provides a list of default keystroke selections;...
  • Page 34 Figure 3.12: Viewer Session Options Dialog Box - Macro Tab Select a macro group from the pulldown list to appear in the Macro menu and click OK. Creating new macros You can create custom macro keystrokes as well as modify and delete existing macros through the Macros dialog box.
  • Page 35 AVWorks Installer/User Guide Figure 3.13: Viewer Macro Dialog Box Click Create. The Create/Edit Macros dialog box appears. Figure 3.14: Viewer Create/Edit Macro Dialog Box Type the name of the macro in the Macro Name fi eld.
  • Page 36 Select the desired category and keystrokes from the list of Available Keystrokes and click Add. -or- Type the keystrokes to send in the Keystrokes fi eld. To enter a keystroke such as Enter, Home or Insert, surround each individual keystroke with a less than (<) and greater than (>) symbol. -or- To enter a letter or number, type the letter or number without any additional symbols.
  • Page 37 AVWorks Installer/User Guide Figure 3.15: Viewer Macro Groups Dialog Box Click Create. A dialog box appears prompting you to name the new macro group. Type in a name. Click OK to save the name and return to the Macro Groups dialog box. A tab with the new name appears. To add macros to an existing group: Select Macros - Confi...

  • Page 38: Changing Avworks Device Properties

    To remove macros from an existing group: Select Macros - Confi gure from the Viewer. The Macros dialog box appears. Click Group. The Macro Groups dialog box appears. Click the macro group tab to alter. Windows and Sun are the default tabs. If you have created a new group, you will see a tab for this group as well.
  • Page 39 AVWorks Installer/User Guide Figure 3.16: Server General Properties Tab Type in the new name of the server. A warning will display if you enter a duplicate name. (Optional) Select the device type. If the selection is not in the pulldown, type the name of the new server type in the text fi...
  • Page 40 (Optional) Click the Connections tab to view the physical connection path that will be used to access this device. This feature is useful for troubleshooting. Figure 3.19 shows a connection to a server. Figure 3.20 shows a server connected to Channel 1 of a legacy switch. Chapter 3: Basic Operations...

  • Page 41: Organizing Units With The Local Client Database

    AVWorks Installer/User Guide Figure 3.19: Server Connection Example Figure 3.20: Switch Connection Example 10. When fi nished, click OK to save the new settings. -or- Click Cancel to exit without saving the new settings. Accessing a server via a browser window You can configure your system to open a server connection in a browser window.
  • Page 42 Chapter 3: Basic Operations create a customized organizational system for individual servers. For example, you might want to create a folder for critical servers or for remote servers. You may change the order and sorting of the Unit Selector list by clicking the sort bar above the column.
  • Page 43 AVWorks Installer/User Guide Figure 3.22: Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you.
  • Page 44 Figure 3.24: Options Dialog Box - Custom Field Labels Select a fi eld label to modify and click the Modify button. The Modify Custom Field Label dialog box appears. Type the singular and plural versions of the fi eld label. The length can be from 1 to 32 characters.
  • Page 45 AVWorks Installer/User Guide or Location. If a name is not in the pulldown menu, type the name you want in the text fi eld. The name can be from 1 to 32 characters long. Names are not case sensitive and can consist of any combination of characters entered from the keyboard.

  • Page 46: Deleting And Renaming

    Figure 3.25: Assign To Dialog Box Select the site, location or folder category from the pulldown menu. Select the target from the list of available targets to which the unit can be assigned within the chosen category. This could be empty if no site, location or folder has been defi...
  • Page 47 AVWorks Installer/User Guide To delete an appliance or server: Select the unit(s) to delete from the Unit Selector pane. Select Edit - Delete. -or- Press the Delete key on your keyboard. A dialog box appears confi rming the number of units to be deleted. If you are deleting an appliance, the dialog box includes a Delete Associated Devices checkbox.

  • Page 48: Customizing The Avworks Explorer Window

    Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane.

  • Page 49: Managing Your Local Databases

    AVWorks Installer/User Guide Click OK to save the new browser selection. -or- Click Cancel to exit without saving changes. Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units. If you have multiple workstations, you may configure one station and then save a copy of this database and load it into the other stations to avoid unnecessarily reconfiguring each station.

  • Page 50: Exporting A Database

    Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The following database fields will be exported. Exported Database Fields AutoView 1000R/2000R Flag Type Name Address...
  • Page 51 AVWorks Installer/User Guide To load a database: Select File - Database - Load from the AVWorks Explorer menu. The Database Load dialog box appears. Browse to select a database to load. Click Load. A progress bar appears during the load. When fi nished, a message appears indicating that the load was successful and you are returned to the main window.
  • Page 52 Managing Your Appliance Contents Viewing and Configuring Appliance Parameters ..50 Upgrading Firmware ......58 Managing User Sessions .

  • Page 54: Chapter 4: Managing Your Appliance

    Chapter 4: Managing Your Appliance Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance.

  • Page 55: Viewing And Configuring Appliance Parameters

    AVWorks Installer/User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance. When a category is selected from the list, the parameters associated with the category will first be read from the unit, the local database or both.
  • Page 56 Figure 4.2: Users Dialog Box To add or modify a user: Click the Users category in the left column in the AMP. Click the Add button on the right side of the window to add a new user. The Add User dialog box appears. -or- Select a user and click the Modify button to modify a current user.
  • Page 57 AVWorks Installer/User Guide Figure 4.4: User Access Rights Dialog Box Click OK to save the settings and return to the main AMP window. To delete a user: Click the Users category in the left column in the AMP and then select the user(s) to delete.

  • Page 58: Enabling And Configuring Snmp

    In this dialog box, you can enter system information and community strings. You may also designate which stations can manage the appliance as well as receive SNMP traps from the switch. For more information on traps, see Enabling individual SNMP traps in this chapter. If you check Enable SNMP, the...
  • Page 59 NOTE: The AMP uses SNMP within a secure tunnel to manage appliances. For this reason, UDP Port 161 need not be exposed on fi rewalls. You will need to expose UDP Port 161 to monitor Avocent appliances via third-party SNMP-based management software. Figure 4.5: SNMP Configuration Dialog Box To confi...

  • Page 60: Enabling Individual Snmp Traps

    Manager dialog box appears. Type in the IP address of the management station to add. Click OK to add a management station. Add up to four SNMP trap destinations to which this appliance will send traps in the Trap Destination fi eld. Click the Add button to defi...
  • Page 61 AVRIQ’s EID will display in the Connection column. If connected to a cascade switch, the switch and all of its channels will be displayed. If no unit is currently connected to the path, then this field will display as None. If you click either an AVRIQ or switch in the Connection column, the Viewer will launch.
  • Page 62 Configuring cascade switches connections The Cascade Switches category lets you view the cascade switches in your system and the AVRIQ adaptor EID numbers as well as the type of switch and the port to which it is connected. To confi gure a cascade switch connection: Click the Cascade Switches category in the left column in the AMP.

  • Page 63: Upgrading Firmware

    AVWorks Installer/User Guide Figure 4.8: Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status. As long as an upgrade is in progress, you cannot initiate another.
  • Page 64 When the upgrade is complete, a message appears, prompting you to confi rm a reboot. The new fi rmware will not be used until the switch reboots. Click Yes to reboot the appliance. The Upgrade Firmware dialog box will display a progress message including a message that the reboot is complete.
  • Page 65 fi rmware information. The IDs displayed in the pulldown are a combination of the EID and either the server name or switch name, depending on what is attached to the AVRIQ adaptor. If the AVRIQ is not attached to anything, the pulldown will display None. Once selected, the fi...

  • Page 66: Managing User Sessions

    Managing User Sessions You may view and disconnect the current active user connections as well as unlock user accounts by using the Status tab in the AMP. You can view the length of time users have been connected, the server name or AVRIQ to which they are connected and their system address.

  • Page 67: Managing Appliance Configuration Databases

    AVWorks Installer/User Guide Managing Appliance Configuration Databases An on-board database contains all of the settings for an appliance. This includes network settings, AVRIQ configurations, SNMP settings and attached servers. You may save this configuration information to a client-based file and, should you ever need to replace your AutoView 1000R/2000R, restore the configuration file to the new appliance and avoid manually configuring it.

  • Page 68: Changing Appliance Properties

    Information. The General tab allows you not only to change the name and display icon for an appliance but also to assign the switch to a site, location or department. The Network tab allows you to establish an IP address for that switch.
  • Page 69 -or- Click the Properties button. -or- Right-click on the switch and select Properties from the pop-up list. The Properties dialog box appears. Figure 4.12: Appliance General Properties Type in the new name of the appliance, if desired. A warning will display if you enter a duplicate name.
  • Page 70 ® Changing DirectDraw AVWorks supports DirectDraw, a standard that allows direct manipulation of video display memory, hardware blitting, hardware overlays and page flipping without the intervention of the Graphical Device Interface ( GDI). This can result in smoother animation and improvement in the performance of display- intensive software.

  • Page 71: Adding And Deleting Product Licenses

    Product licenses are made up of a Product Code and a Product Key. The Product Code and Product Key are provided by Avocent. The Discover Wizard and the New Appliance Wizard only support the discovery and installation of enabled products.
  • Page 72 Appendices Contents Appendix A: Updating AVWorks ....69 Appendix B: Keyboard and Mouse Shortcuts ..70 Appendix C: Sun Advanced Key Emulation .

  • Page 74: Appendices

    For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site. To update AVWorks: Download the update fi le from http://www.avocent.com/support. Double-click on the installer. The installer will check to see if a previous version of AVWorks resides on your system.

  • Page 75: Appendix B: Keyboard And Mouse Shortcuts

    AVWorks Installer/User Guide Appendix B: Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Left or Up Arrow Right or Down Arrow Home Click + Mouse Drag Tree View Control Keyboard and Mouse Shortcuts Operation Mouse Single-Click Mouse Double-Click Up Arrow Down Arrow Spacebar...
  • Page 76 Operation Description Page Down Deselects current selection and scrolls down one page, then selects the last item on the page. Delete Performs the Delete function. Works the same as the Edit>Delete menu function. Ctrl + Home Moves the focus and the selection to the fi rst row in the table. Ctrl + End Moves the focus and the selection to the last row in the table.

  • Page 77: Appendix C: Sun Advanced Key Emulation

    AVWorks Installer/User Guide Appendix C: Sun Advanced Key Emulation The following keys on a normal Type 5 Sun keyboard are emulated by key press sequences listed below on a PS/2 keyboard. Sun Key Emulation PS/2 Key Combination Application Scroll LED on + keypad * Scroll LED on + F11 Scroll LED on + F7 Scroll LED on + Num Lock...

  • Page 78: Appendix D: Tcp Ports

    Appendices Appendix D: TCP Ports The Video Session Viewer communicates with the AutoView 1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel ( AMP) communicates with the AutoView 1000R/2000R over TCP port 3211.

  • Page 79: Appendix E: Troubleshooting

    The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent Technical Support. Manual Video Adjust Dialog Box Options Figure E.1: Manual Video Adjust Dialog Box...

  • Page 80: Appendix F: Technical Support

    Appendix F: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.
  • Page 81 AVWorks Installer/User Guide...
  • Page 82 Index Contents Index ......... 79...

  • Page 84: Index

    AutoView 3, 13, 14, 15, 45, 59, 60, 61, 62, 66 auto scale 13, 22 Avocent 11, 23, 54, 66, 69, 74, 75, 85, 86 AVRIQ 13, 14, 16, 53, 56, 57, 58, 60, 61, 62 AVWorks 1, 3, 5, 7, 8, 11, 12, 13, 14, 15, 16, 17,...
  • Page 85 33, 35, 53, 57, 60, 63, 64 IP address 13, 14, 15, 16, 17, 50, 54, 55, 59, 63 keystrokes 28, 29, 31 legacy switch 14, 35 Linux 7, 8, 11, 69 load 44, 45, 46, 56, 65, 85...
  • Page 86 TFTP 59 threshold 74 thumbnail view 25, 26, 27 time between servers 26 toolbar 21, 22, 25 traps 3, 53, 55 troubleshooting 23, 74 UDP 54 unit selector 11, 12, 15, 16, 17, 18, 19, 33, 36, 37, 38, 40, 41, 42, 43, 49, 63 unlock 52, 53, 61 upgrade 50, 53, 58, 59, 60, 69 URL 33, 34, 36, 43, 45...
  • Page 87 AVWorks Installer/User Guide...
  • Page 88 Index...
  • Page 89 AVWorks Installer/User Guide...
  • Page 90 Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfi...
  • Page 91 L4B 1E4 Canada Tel: +1 877 992 9239 Fax: +1 877 524 2985 590-257-001B Avocent International Ltd. Avocent House, Shannon Free Zone Shannon, County Clare, Ireland Tel: +353 61 715 292 Fax: +353 61 471 871 Avocent Germany Gottlieb-Daimler-Straße 2-4...

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