1. Manuals
  2. Brands
  3. Avocent Manuals
  4. Software
  5. AV Works
  6. Installer/user manual

Avocent AVWorks Installer/User Manual

Hide thumbs Also See for AVWorks:
Table of Contents

Advertisement

Quick Links

Download this manual
AVWorks
®
Installer/User Guide

Advertisement

Table of Contents
loading

Related Manuals for Avocent AVWorks

Summary of Contents for Avocent AVWorks

  • Page 1 AVWorks ® Installer/User Guide...
  • Page 2 INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
  • Page 3 ® AVWorks Installer/User Guide Avocent, the Avocent logo, The Power of Being There, AVWorks, OSCAR, OutLook and AutoView are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2004 Avocent Corporation. All rights reserved.

  • Page 5: Table Of Contents

    Managing multiple connections....................4 Chapter 2: Installation and Startup ................7 Getting Started ........................... 7 Installing AVWorks Software......................8 Updating AVWorks Software ......................9 Uninstalling AVWorks Software ...................... 10 Launching AVWorks Software ......................10 Quick Setup ............................11 Chapter 3: AVWorks Explorer..................13 About the AVWorks Explorer......................
  • Page 6 Assigning Units ..........................31 Deleting............................32 Renaming ............................33 Managing Product Licenses ......................34 Managing the AVWorks Software Database ................... 34 Saving and loading a database....................35 Exporting a database........................ 35 Chapter 4: Video Viewer ....................37 About the Video Viewer ........................37 Window Features ..........................
  • Page 7 Table of Contents Using Logging..........................59 Moving Session Data ........................61 Using History Mode......................... 63 Chapter 6: AVR AMP...................... 65 About the AVR AMP ........................65 Viewing Global General Settings ....................66 Viewing and Changing Global Network Settings ................66 Viewing and Changing Global Session Settings................
  • Page 8 Appendix A: Keyboard and Mouse Shortcuts ................101 Appendix B: Sun Advanced Key Emulation ................... 103 Appendix C: Serial Console Viewer Terminal Emulation ............. 105 Appendix D: Ports Used by AVWorks Software ................120 Appendix E: Technical Support ..................... 121 Index..........................123...

  • Page 9: List Of Figures

    LIST OF FIGU RES List of Figures Figure 3.1: Explorer Window Areas....................14 Figure 3.2: Credential Caching Levels and Default Settings............18 Figure 4.1: Video Viewer Window ....................38 Figure 4.2: Manual Video Adjust Dialog Box ................. 41 Figure 5.1: Serial Console Viewer Window ..................50...
  • Page 10 AVWorks Installer/User Guide...

  • Page 11: List Of Tables

    Table C.7: VT220 Encoding ......................112 Table C.8: VT220 Decoding ......................113 Table C.9: VT52 Encoding ......................115 Table C.10: VT52 Decoding ......................115 Table C.11: VT320 Encoding ......................116 Table C.12: VT320 Decoding ......................117 Table D.1: Ports Used by AVWorks Software ................120...
  • Page 12 AVWorks Installer/User Guide...

  • Page 13: Chapter 1: Product Overview

    AVWorks software utilizes browser-like navigation with an intuitive split-screen interface, providing you with a single point of access for all your appliances. Use AVWorks software to manage your existing appliances, install a new device or launch a session to a device. Built-in groupings such as Devices, Sites and Folders provide an easy way to select the units to view.

  • Page 14: System Components

    From AVWorks Explorer, you may select a device from a Unit list, then click an icon to launch a session to it. You may also select an appliance, then click an icon to launch management and control functions.

  • Page 15: Glossary

    During user operations, if a user specifies a non-unique name, a message will inform the user that a unique name is required. Device name displays When an appliance is added, the device names retrieved from the appliance are stored in the AVWorks software database. The operator may then rename a device in the Explorer, and the new...

  • Page 16: Managing Multiple Connections

    AVWorks Installer/User Guide name will be stored in the database and used in various AVWorks component screens. This new device name will not be communicated to the appliance. Since AVWorks software is a decentralized management system, the name assigned to a device on the appliance may be changed at any time without updating the AVWorks software database.
  • Page 17 Chapter 1: Product Overview For example, if you want the server connection to the CCM appliance to have the same name as its AVR switch connection, change the name using the CCM appliance serial CLI. Resynchronize the device list in the appropriate AMP. For more information, see Resynchro- nizing the device list on page 74 for the AVR AMP and Resynchronizing the device list on page 96 for the CCM AMP.
  • Page 18 AVWorks Installer/User Guide...

  • Page 19: Chapter 2: Installation And Startup

    CHAPTER Installation and Startup Getting Started Before installing AVWorks software, refer to the following lists to ensure that you have all the items necessary for proper installation. Supplied with AVWorks software • AVWorks software CD • AVWorks Installer/User Guide •...

  • Page 20: Installing Avworks Software

    Mozilla™ 1.4 or higher Installing AVWorks Software To install on Microsoft Windows operating systems: Insert the AVWorks software CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically. -or- If your system does not support AutoPlay, set the default drive to your CD-ROM drive letter...

  • Page 21: Updating Avworks Software

    Check for updates option, the installation program will compare the latest available AVWorks software version on the web site to the version being installed. If a newer version is available, you may either download the newer package or continue with the current installation.

  • Page 22: Uninstalling Avworks Software

    To uninstall AVWorks software on Microsoft Windows operating systems, using a command window: Open a command window and change to the AVWorks software install directory used during installation. The default path for win32 systems is the program files directory. Change to the UninstallerData subdirectory and enter the following command (the quotation marks are required): “Uninstall Avocent AVWorks.exe”...

  • Page 23: Quick Setup

    Select an appliance and click the Manage Appliance task button to create user accounts through the appliance’s AMP. After one AVWorks software environment is set up, select File - Database - Save to save a copy of the local database with all the settings.
  • Page 24 AVWorks Installer/User Guide Access the CCM AMP and configure system, environment and connection information, plus port and user specifications.

  • Page 25: Chapter 3: Avworks Explorer

    AVWorks Explorer About the AVWorks Explorer The AVWorks Explorer (which is called Explorer from here on) is the main GUI interface for the AVWorks cross-platform management application. This window allows you to view, access, manage and create custom groupings for all of the supported units in your data center.

  • Page 26: Figure 3.1: Explorer Window Areas

    Area Description Menu bar: Allows you to access many of the features in AVWorks software. View Selector: Contains View Selector tabs for choosing the Explorer view. Clicking a tab shows your system organized by the tab category: Appliances, Devices, Sites or Folders. You may configure which tab will display by default.

  • Page 27: Customizing The Window Appearance

    Adding an Appliance Before you can access your appliance through AVWorks software, you must add it to the AVWorks software database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance.
  • Page 28 If the configuration was successful, AVWorks software will search for the new appliance. Click Next. AVR switches - AVWorks software will also search for all AVRIQ modules and device names associated with the appliance. The Configure Cascade Switches dialog box appears if AVWorks software detects an attached switch.

  • Page 29: Managing Cached Credentials

    Discover Wizard, access the appropriate AMP and click the Resync button to find devices attached to the appliance. Managing Cached Credentials To access appliances and devices, you must first enter a username and password (credentials) if password protection is enabled on the unit. AVWorks software offers credential caching, which...

  • Page 30: Figure 3.2: Credential Caching Levels And Default Settings

    When enabled globally (which is the default), cached credentials will be used whenever you access other units during that AVWorks software session, and the username/password prompt will not appear unless a unit uses a different username/password from the cached information.
  • Page 31 Chapter 3: AVWorks Explorer To globally reset credential caching settings: Select Tools - Options from the Explorer menu. The General Options dialog box appears. Enable or disable the Cache Login Credentials checkbox. This will be the new global setting. Click the Reset Settings button.

  • Page 32: Accessing Appliances

    To access an appliance, you may need to log into it by typing a username and password. A username/password prompt appears if this is the first unit access attempt during the AVWorks software session. After a unit is successfully accessed, subsequent access attempts for any unit that uses the same username/password credentials during this AVWorks software session may or may not prompt for a username and password, depending on the cached credentials settings.
  • Page 33 Chapter 3: AVWorks Explorer For more information, see Customizing Properties on page 23 and Customizing Options on page 27. If a device is connected to a CCM appliance that has SSH enabled: • The Serial Console Viewer Telnet client will use a direct connection to the port.
  • Page 34 AVWorks Installer/User Guide Select View - Properties from the Explorer menu. -or- Click the Properties task button. -or- Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. Enable the Launch user-specified application checkbox and enter the directory path, name and any command line arguments.

  • Page 35: Customizing Properties

    Third party Telnet client access using command line arguments containing username and password macros After a device is accessed, subsequent access attempts during this AVWorks software session may prompt for a username and password, depending on the cached credentials settings and whether the unit uses the same credentials.

  • Page 36: Viewing And Changing Network Properties

    Right-click on the unit. Select Properties from the pop-up menu. The General Properties dialog box appears. In the Name field, type a 1-32 character unique name. (This name is local to the AVWorks software database; the appliance database may contain a different name for this unit.) The Type field is read-only for appliances.

  • Page 37: Viewing And Changing Information Properties

    Chapter 3: AVWorks Explorer Select View - Properties from the Explorer menu. -or- Click the Properties task button. -or- Right-click on the unit. Select Properties from the pop-up menu. The Properties dialog box appears. Click the Network tab. In the Address field (appliances only), enter the appliance address in IP dot notation or 1-128 character host name.

  • Page 38: Viewing Connections Properties

    AVWorks Installer/User Guide Viewing connections properties Connections properties appear only for devices and are read-only. The display indicates the physical connection path that will be used to access this device and the connection type, such as serial or video. To view connections properties: Select an appliance or device in the Unit list.

  • Page 39: Customizing Options

    Enter command line arguments in the box below the path and name. To insert a predefined macro at the cursor location in the command line, click the Insert Macro list box and select a macro from the pull-down menu. AVWorks software will automatically replace these variables when the application runs.
  • Page 40 Click Cancel to exit without saving the new settings. Selected view on startup The Selected view on startup option specifies the view that appears when AVWorks software launches: Appliances, Devices, Sites or Folders. You may select a view or allow the Explorer to determine the view to display.
  • Page 41 Click Cancel to exit without saving the new settings. DirectDraw support The DirectDraw option affects operation of the Video Viewer. AVWorks software supports DirectDraw, a standard that allows direct manipulation of video display memory, hardware blitting, hardware overlays and page flipping without the intervention of the Graphical Device Interface (GDI).

  • Page 42: Viewing And Changing Telnet Options

    AVWorks Installer/User Guide A confirmation dialog box will display, indicating that the requested action will affect all units. You will be prompted for confirmation. Click Yes to confirm or No to cancel. NOTE: Changes will take effect immediately if you click the Yes button (there is no OK or Cancel choice once you confirm the change).

  • Page 43: Managing Folders

    Chapter 3: AVWorks Explorer To insert a predefined macro at the cursor location in the command line, click the Insert Macro list box and select a macro from the pull-down menu. AVWorks software will automatically replace these variables when the application runs.

  • Page 44: Deleting

    AVWorks Installer/User Guide Select View - Properties from the Explorer menu. -or- Click the Properties task button. The Properties dialog box appears. Click the General tab. Select the Site, Department and/or Location to which the unit will be assigned. Click OK to save the assignment.

  • Page 45: Renaming

    Rename from the pop-up menu. The Rename dialog box appears. Type a 1-32 character name. Embedded spaces are allowed, but leading and trailing spaces are not. (This name is local to the AVWorks software database; the appliance database may con- tain a different name for this unit.)

  • Page 46: Managing Product Licenses

    Click Cancel to exit without saving changes. Managing Product Licenses AVWorks software is compatible with a variety of appliances, and ships with one or more product licenses already enabled. The Discover Wizard and the New Appliance Wizard only support the discovery and installation of enabled products.

  • Page 47: Saving And Loading A Database

    Saving and loading a database You may save a copy of the local database and then load it back to the same computer where it was created, or onto another system running AVWorks software. The saved database is compressed into a single Zip file.
  • Page 48 AVWorks Installer/User Guide...

  • Page 49: Chapter 4: Video Viewer

    The Viewer launches in a new window. NOTE: If this is the first unit access of the AVWorks software session, you may be prompted for a username and password. Requests for login credentials during subsequent access attempts are affected by the credential...

  • Page 50: Window Features

    AVWorks Installer/User Guide To preempt the local user: Click the Devices tab in the Explorer. Double-click on the device in the Unit list. -or- Select the device, then click the Connect Video task button. -or- Right-click on the device. Select Connect Video from the pop-up menu.

  • Page 51: Adjusting The View

    Chapter 4: Video Viewer Table 4.1: Video Viewer Window Areas Area Description Menu and toolbar: Allows you to access many of the features in the Video Viewer. Accessed device desktop: Interacts with your device through this window. Full Screen Mode button: Expands the accessed device desktop to fill the entire screen.

  • Page 52: Additional Video Adjustment

    However, you may fine tune the video with the help of Avocent Technical Support. Video adjustment is a global setting and applies to each target device you access. NOTE: The following video adjustments should be made only on the advice and with the help of Avocent Technical Support.

  • Page 53: Specifying The Connection Speed

    Chapter 4: Video Viewer Figure 4.2: Manual Video Adjust Dialog Box Table 4.2: Manual Video Adjust Dialog Box Areas Area Description Area Description Image Capture Width Automatic Video Adjustment Image Capture Height Refresh Image Image Capture Horizontal Position Adjustment bar Image Capture Vertical Position Video Test Pattern Contrast...

  • Page 54: Adjusting Mouse Options

    AVWorks Installer/User Guide Click the radio button for the desired connection speed. Click OK. Adjusting Mouse Options The Video Viewer mouse options affect cursor type, scaling, alignment and resetting. Mouse settings are device-specific; that is, they may be set differently for each device.

  • Page 55: Alignment

    Chapter 4: Video Viewer Alignment If your mouse or keyboard no longer responds properly, you may align the mouse to re-establish proper tracking or reset the PS/2 connection. Alignment causes the local cursor to be aligned with the cursor on the remote server. Resetting causes the appliance to simulate a mouse and keyboard reconnect at the device as if you had disconnected and then reconnected them.
  • Page 56 AVWorks Installer/User Guide You may disable a device thumbnail from the scan sequence. The thumbnail image remains, but it is not updated until it is once again enabled. Scan mode and credential caching The Thumbnail Viewer is often used in non-interactive read-only environments. As such, disabling credential caching makes the Thumbnail Viewer a less effective feature.

  • Page 57: Using Macros

    Chapter 4: Video Viewer To enable a device thumbnail in the scan sequence: Select a device thumbnail. Select Thumbnail - <device name> - Enable from the Thumbnail Viewer menu. -or- Right-click on a device thumbnail and select Enable from the pop-up menu. Updating of that thumbnail image will resume.
  • Page 58 AVWorks Installer/User Guide To send a macro: Select Macros - <desired macro> from the Video Viewer menu. - or- Select Macros - Configure from the Video Viewer menu. The Macros dialog box appears. Select the desired macro from the Defined Macros list and then click Run.
  • Page 59 Chapter 4: Video Viewer Click Yes to confirm the deletion. -or- Click No to cancel the deletion. Click Close to exit the Macros dialog box. To create a macro group: Select Macros - Configure from the Video Viewer menu. The Macros dialog box appears. Click the Group button.
  • Page 60 AVWorks Installer/User Guide Click the Group button. The Macro Groups dialog box appears. Click the tab for the macro group to be renamed. Windows and Sun are the default tabs. If you have created new groups, there will also be tabs for each of them.

  • Page 61: Chapter 5: Serial Console Viewer

    When launching a Serial Console Viewer session to a CCM device, AVWorks software may use either an SSH or plain text (non-encrypted) session, depending on the settings of the CCM appliance.

  • Page 62: Window Features

    The Viewer launches in a new window. NOTE: If this is the first unit access of the AVWorks software session, you may be prompted for a username and password. Requests for login credentials during subsequent access attempts are affected by the credential caching settings.

  • Page 63: About Options

    Chapter 5: Serial Console Viewer Table 5.1: Serial Console Viewer Window Areas Area Description Menu bar: Accesses many of the features of the Serial Console Viewer. Toolbar: Provides button equivalents to many menu commands. Virtual terminal window: Displays unit session data. Status bar: Indicates current session status.

  • Page 64: Customizing Session Properties

    AVWorks Installer/User Guide 4. To change the background and text colors for the virtual terminal window during history mode operations: Click the Background/History Mode box and choose a color. The default value is dark cyan. Click the Text/History Mode box and choose a color. The default value is white.

  • Page 65: Login Scripts

    Chapter 5: Serial Console Viewer Login Scripts The Login Scripts tab contains the dialog box for enabling/disabling and editing automatic login scripts. See Using Login Scripts on page 54 for more information. Logging The Logging tab enables or disables automatic logging during the next device session. See Using Logging on page 59 for more information.

  • Page 66: Using Login Scripts

    To use a login script, you must enable automatic login in a device’s Session Properties dialog box (the default value is enabled). AVWorks software contains a default login script for supported appliances. When a Serial Console Viewer Telnet session is initiated to a supported unit, the default login script is run automatically. If the login is successful (that is, the string defined to indicate success is received), the session continues.
  • Page 67 New Line Mode - Outbound setting. If a Send field contains an entry, the Expect field cannot be blank. Table 5.2 lists the CCM appliance default values. You may use the following macros in the field. AVWorks software will automatically replace these variables when the login script runs.

  • Page 68: Table 5.2: Ccm Appliance Default Values

    AVWorks Installer/User Guide 10. Enable or disable the Reset to Default checkbox to reset the login script to its default content. The default value is disabled. 11. Click OK to exit the dialog box and save any changes. -or- Click Cancel to exit the dialog box without saving any changes.

  • Page 69: Using Macros

    Chapter 5: Serial Console Viewer Using Macros The Serial Console Viewer macro function allows you to: • Send multiple keystrokes to a device, including keystrokes that you cannot generate without affecting your local system, such as Control-Alt-Delete • Create, edit and delete macros. You may also define a hotkey for a macro that, when entered, will run the macro.
  • Page 70 AVWorks Installer/User Guide You may also insert a Telnet break sequence by selecting Send Telnet Break from the Control Code pull-down menu next to the Enter Keystrokes field. To add the macro to an existing macro group, click Include Macro. To create a new macro group, see To create a macro group on page 58.

  • Page 71: Using Logging

    Chapter 5: Serial Console Viewer Click Create. The Create Macro/Edit Macro dialog box appears. In the Macro Groups panel, select the macro group name in the Group Name column. To select multiple macro group names, press the key while clicking. Shift Click the Delete button.
  • Page 72 AVWorks Installer/User Guide To enable or disable automatic logging: Select Options - Session Properties from the Serial Console Viewer menu. -or- Click the Session Settings icon in the toolbar. Click the Logging tab. Enable or disable the Logging checkbox. The default value is disabled.

  • Page 73: Moving Session Data

    Chapter 5: Serial Console Viewer The Look in list box contains the default log file directory and the File name field contains the default log file name. Using this file name format is recommended; however, you may change it for the duration of this session. If you choose to use the default log file name, skip to step 4. To change the default log file name for the duration of the dynamic logging session, you may select a directory from the Look in pull-down menu.
  • Page 74 AVWorks Installer/User Guide Information that is copied from a session may be pasted in other applications. Similarly, information copied from other applications may be pasted into a Serial Console Viewer session. NOTE: Only textual (ASCII) data may be copied and pasted.

  • Page 75: Using History Mode

    Chapter 5: Serial Console Viewer To print a screen of session history data: Select View - History from the Serial Console Viewer menu. -or- Click the History icon in the toolbar. Select Options - Print Screen from the Serial Console Viewer menu. -or- Click the Print Screen icon in the toolbar.
  • Page 76 AVWorks Installer/User Guide -or- Click the Previous Page (left arrow and bar) icon in the toolbar. -or- Press the key. Page Up To move down (forward) one page in the history file, select View - Next Page from the Serial Console Viewer menu.

  • Page 77: Chapter 6: Avr Amp

    AVR AMP About the AVR AMP After you add an AutoView 1000R/2000R (AVR) switch in the AVWorks cross-platform management application, you may view and configure unit parameters, view and control active video sessions and execute a variety of control functions. These operations are accomplished through the AVR Appliance Management Panel (AMP).

  • Page 78: Viewing Global General Settings

    AVWorks Installer/User Guide Right-click on an AutoView 1000R/2000R switch in the Unit list. Select Manage Appliance from the pop-up menu. -or- Select an AutoView 1000R/2000R switch in the Unit list and press Enter If this is the first time the switch has been accessed since its initialization, or if credentials are not cached for the switch, a username and password prompt displays.

  • Page 79: Viewing And Changing Global Session Settings

    Chapter 6: AVR AMP In the Bootp field, select Disabled or Enabled from the pull-down menu. When enabled, the appliance will get its IP address dynamically at boot time from a BootP server, so the IP Address, Subnet Mask and Gateway fields are disabled. Click Apply to save any changes without exiting the AMP.

  • Page 80: Table 6.1: Avr Switch Access Levels

    AVWorks Installer/User Guide Table 6.1 indicates the types of appliance operations that may be performed in the three access levels. Table 6.1: AVR Switch Access Levels Appliance User Operations User Administrator Administrator Preempt other users Equal and lesser Set network and global values Yes...

  • Page 81: Locking And Unlocking User Accounts

    Chapter 6: AVR AMP -or- Click Cancel to exit the AMP without saving any changes. To delete a user: Click the Settings tab in the AVR AMP. Select the Users category. Select the user(s) to delete. Click the Delete button. You are prompted to confirm the deletion. Click Yes to confirm the deletion.

  • Page 82: Managing User Sessions

    AVWorks Installer/User Guide To unlock an account: Click the Settings tab in the AVR AMP. Select the Users category. Select the user to unlock. Click the Unlock button. Click Apply to save any changes without exiting the AMP. -or- Click OK to save any changes and exit the AMP.

  • Page 83: Viewing Avriq Module Information

    NOTE: The AVR AMP uses SNMP within a secure tunnel to manage appliances. For this reason, UDP port 161 need not be exposed on firewalls. You will need to expose UDP port 161 to monitor Avocent appliances using third party SNMP-based management software.
  • Page 84 AVWorks Installer/User Guide In the Name field, enter the system’s 0-255 character fully qualified domain name. In the Contact field, enter 0-255 characters of contact information. In the Community Names area, enter the 1-64 character Read, Write and Trap community names.

  • Page 85: Managing Snmp Traps

    SNMP traps are sent to the management stations by simply enabling the appropriate checkboxes, or you may enable/disable all traps. The AVR switch has enterprise traps. To properly interpret these traps, download the AVR trap MIB from the Avocent web site. To enable or disable SNMP traps: Click the Settings tab in the AVR AMP.

  • Page 86: Resynchronizing The Device List

    NOTE: This procedure only resynchronizes your own AVWorks software client. To ensure consistency when you have multiple systems using AVWorks software, save your resynchronized local database and restore it to the other systems.

  • Page 87: Viewing Switch And Module Version Information

    Chapter 6: AVR AMP Click the pull-down list next to the switch and select the switch type to assign. -or- If the switch type is not in the pull-down list, add a switch to the Existing Cascade Switches list by clicking the Add button. The Add Cascade Switch dialog box appears. Type the name of the switch and select the switch type from the list.

  • Page 88: Upgrading Avriq Module Firmware

    AVWorks Installer/User Guide The Firmware Upgrade dialog box appears. In the TFTP Server IP Address field, type in the IP address of the TFTP server where the firmware is located. In the Firmware Filename field, enter the name of the firmware file.

  • Page 89: Rebooting The Switch

    The Save Appliance Configuration tool saves the configuration database from the switch to a file on the system running AVWorks software. NOTE: The file is encrypted during the save process, and you will be prompted to create a password when you save the database.

  • Page 90: Restoring An Appliance Configuration Database

    The Restore Appliance Configuration tool restores a previously-saved configuration database from the system running AVWorks software to the switch. The database file may be restored to either the switch from which it was saved or to another switch of the same type. This eliminates the need to manually configure a new switch.

  • Page 91: Restoring An Appliance User Database

    The Restore Appliance User Database tool restores a previously-saved user configuration database from the system running AVWorks software to the appliance. The database file may be restored to either the appliance from which it was saved or to another appliance of the same type. This eliminates the need to manually configure users on a new appliance.
  • Page 92 AVWorks Installer/User Guide...

  • Page 93: Chapter 7: Ccm Amp

    CCM AMP About the CCM AMP After you add a CCM console management appliance in the AVWorks cross-platform management application, you may view and configure unit parameters, view and control active Telnet device sessions and execute a variety of control functions. These operations are accomplished through the CCM Appliance Management Panel (CCM AMP).

  • Page 94: Viewing Global General Settings

    AVWorks Installer/User Guide If this is the first time the appliance has been accessed since its initialization, or if credentials are not cached for the appliance, a username and password prompt displays. (See Managing Cached Credentials on page 17 for information about credential caching.) Type in your username and password.

  • Page 95: Viewing And Changing Global Cli Settings

    Chapter 7: CCM AMP Viewing and Changing Global CLI Settings The Global - CLI subcategory specifies the CLI port terminal type and whether users may connect to other ports from the CLI port. This subcategory also specifies the following: • Modem initialization - If this field contains a non-zero value, the CCM appliance assumes a modem is attached to the serial CLI port.

  • Page 96: Configuring Global Authentication Settings

    AVWorks Installer/User Guide 11. In the Subnet Mask field, enter the subnet mask for the PPP connection, in IP dot notation. The value cannot be a loopback address or all zeros. 12. Click Apply to save any changes without exiting the AMP.

  • Page 97: Configuring Global Session Settings

    Chapter 7: CCM AMP In the Time-Out fields, enter the number of seconds to wait for a reply from the RADIUS servers, in the range 1-60. In the Retry Count fields, enter the number of attempts that will be made to authenticate a user after a time-out on the RADIUS servers, in the range 1-10.

  • Page 98: Viewing And Configuring Ssh Information

    AVWorks Installer/User Guide Enable or disable the Enabled checkbox in the Serial session timeout area. If time-out is disabled, a session will not time-out. If session time-out is enabled, specify the time-out value. You may choose a value from the Minutes pull-down menu or you may enter a value in the range 1-90 minutes.

  • Page 99: Managing User Accounts

    Chapter 7: CCM AMP If no SSH key exists, the Create new key checkbox will automatically be checked (that is, a new key will be created); you cannot disable it. If an SSH key exists and you wish to create a new key, enable the Create new key checkbox. -or- To use the existing key, disable the Create new key checkbox.
  • Page 100 AVWorks Installer/User Guide Table 7.1: CCM Appliance Access Levels (Continued) Appliance User Operations User Administrator Administrator Configure port settings Monitor device status Issue break signal Access device(s) Assigned by Admin To add or modify a user: Click the Settings tab in the CCM AMP.
  • Page 101 Chapter 7: CCM AMP for the public/private key files to change the Identity File field content. By default, these key files are stored under <install directory>\”userkeys.” Enter a secret pass phrase for accessing the private key file in the Pass Phrase field. Asterisks will be displayed instead of the actual data you enter.

  • Page 102: Locking And Unlocking User Accounts

    AVWorks Installer/User Guide Locking and unlocking user accounts When the security lock-out feature is enabled, and a user enters an invalid password five consecutive times, that user’s account will be disabled for a specified number of hours, or until it is expressly unlocked or the appliance is power-cycled.

  • Page 103: Managing User Sessions

    Chapter 7: CCM AMP Managing User Sessions The Status tab displays information about currently active Telnet sessions. Each line of session information includes: • The name of the user who is logged in to the session. • The length of time this session has been active, in the form hours:minutes:seconds. If the ses- sion has been active for more than 24 hours, the number of days precedes the other time infor- mation.

  • Page 104: Configuring Port Alert Strings

    AVWorks Installer/User Guide To change the Telnet port number, enter a value in the range 3000-65000 in the Telnet Port Number field. To change the baud rate, choose a value from the pull-down menu in the Baud Rate field. To change the number of data bits, choose a value from the pull-down menu in the Data Bits field.

  • Page 105: Viewing Port Statistics

    Chapter 7: CCM AMP To modify an alert string: Select the string in the Alert Strings list. The selected string will appear in the text box under the list. Modify the alert string in the text box. When complete, click the Check Mark button next to the text box. To delete an alert string: Select the string in the Alert Strings list.

  • Page 106: Using Snmp

    NOTE: The CCM AMP uses SNMP within a secure tunnel to manage appliances. For this reason, UDP port 161 need not be exposed on firewalls. You will need to expose UDP port 161 to monitor Avocent appliances using third party SNMP-based management software.
  • Page 107 Chapter 7: CCM AMP In the Name field, enter the system’s 0-255 character fully qualified domain name. In the Contact field, enter 0-255 characters of contact information. In the Community Names area, enter the 1-64 character Read, Write and Trap community names.

  • Page 108: Managing Snmp Traps

    SNMP traps are sent to the management stations by simply enabling the appropriate checkboxes, or you may enable/disable all traps. The CCM appliance has enterprise traps. To properly interpret these traps, download the CCM trap MIB from the Avocent web site. To enable or disable SNMP traps: Click the Settings tab in the CCM AMP.

  • Page 109: Viewing Firmware Revisions

    For more information about names, see Device naming on page 3. NOTE: This procedure only resynchronizes your own AVWorks software client. To ensure consistency when you have multiple systems using AVWorks software, save your resynchronized local database and restore it to the other systems.

  • Page 110: Rebooting The Appliance

    Managing an Appliance User Database on page 99 for more information.) Saving an appliance configuration database The Save Appliance Configuration tool saves the appliance database from the appliance to a file on the system running AVWorks software.

  • Page 111: Restoring An Appliance Configuration Database

    The Restore Appliance Configuration tool restores a previously-saved appliance configuration database from the system running AVWorks software to the appliance. The database file may be restored to either the appliance from which it was saved or to another appliance of the same type.

  • Page 112: Saving An Appliance User Database

    The Restore Appliance User Database tool restores a previously-saved user configuration database from the system running AVWorks software to the appliance. The database file may be restored to either the appliance from which it was saved or to another appliance of the same type. This eliminates the need to manually configure users on a new appliance.

  • Page 113: Appendices

    APP ENDICE S Appendices Appendix A: Keyboard and Mouse Shortcuts This appendix lists the keyboard and mouse shortcuts that can be used in Explorer. Table A.1: Divider Pane Keyboard and Mouse Shortcuts Operation Description Navigates between the split-screens and gives focus to the last element that had focus.

  • Page 114: Table A.3: Unit List Keyboard And Mouse Operations

    AVWorks Installer/User Guide Table A.2: Tree View Control Keyboard and Mouse Shortcuts (Continued) Operation Description Home Deselects the existing selection and selects the root node. Deselects the existing selection and selects the last node displayed in the tree. Table A.3: Unit List Keyboard and Mouse Operations...

  • Page 115: Appendix B: Sun Advanced Key Emulation

    Appendices Appendix B: Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard may be emulated by key press sequences on a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use they keys, press and hold and then press the key.
  • Page 116 AVWorks Installer/User Guide For example: For , press and hold and press , then + A. Stop Ctrl Shift Scroll Lock These key combinations will work with the USB AVRIQ module (if your Sun system comes with a USB port) as well as the Sun AVRIQ module. With the exception of , these key combinations are not recognized by Microsoft Windows.

  • Page 117: Appendix C: Serial Console Viewer Terminal Emulation

    Appendices Appendix C: Serial Console Viewer Terminal Emulation The Serial Console Viewer supports several terminal emulation modes. This appendix lists the supported terminal emulation control characters and byte sequences for the modes. Encode refers to how the client application processes typed keys. Decode refers to how the client application processes data coming from the server.

  • Page 118: Table C.2: Vt102 Receive Codes

    VT100 terminal emulation Table C.3 lists the VT100 special key and key combinations and indicates Avocent Control encoding/decoding support, where Yes indicates supported and No indicates not supported. Table C.3: VT100 Special Keys and Control Keys...
  • Page 119 Appendices Table C.3: VT100 Special Keys and Control Keys (Continued) Keys Hex Code Function Mnemonic Encode/Decode Ctrl+G BELL Yes/Yes Ctrl+H Yes/Yes Ctrl+I Yes/Yes Ctrl+J Yes/Yes Ctrl+K Yes/No Ctrl+L Yes/No Ctrl+M Yes/No Ctrl+N Yes/No Ctrl+O Yes/No Ctrl+P Yes/No Ctrl+Q DC1 or XON Yes/No Ctrl+R Yes/No...

  • Page 120: Table C.4: Vt100 Ansi Set And Reset Mode Cursor Keys

    Esc [ O R Esc [ O S Table C.6 lists the ANSI mode control sequences for VT100 terminal emulation and indicates Avocent encoding/decoding support, where Yes indicates supported and No indicates not supported. Table C.6: VT100 ANSI Mode Control Sequences Control Sequence...
  • Page 121 Appendices Table C.6: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode Esc # 3 Double Height Line - Top Half No/No Esc # 4 Double Height Line - Bottom Half No/No Esc # 6 Double Width Line No/No Esc Z Identify Terminal No/No...
  • Page 122 AVWorks Installer/User Guide Table C.6: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode Esc ( B Select Character Set G0 ASCII No/No Esc ) B Select Character Set G1 ASCII No/No Esc ( 0 Select Character Set G0 Spec. Graphics...
  • Page 123 Appendices Table C.6: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode No/Yes - Only supports linefeed/ Esc [ 2 0 h Modes to Set - New Line new line column mode wraparound No/Yes - Only supports linefeed/ Esc [ 2 0 l Modes to Reset - Linefeed new line column mode wraparound Esc [ ? 1 h...

  • Page 124: Table C.7: Vt220 Encoding

    AVWorks Installer/User Guide Table C.6: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode Esc [ ? 1; Ps c What are you? Response is No/No Esc c Reset No/No Esc # 8 Fill screen with Es No/Yes Esc [ 2; Ps y...

  • Page 125: Table C.8: Vt220 Decoding

    Appendices Table C.7: VT220 Encoding (Continued) VT220 Keyboard PC Keyboard VT200 KB Byte Sequence Esc [ 2 0 ~ Esc [ 2 1 ~ Esc [ 2 3 ~ Esc [ 2 4 ~ Ctrl Esc [ 2 5 ~ Ctrl Esc [ 2 6 ~ Ctrl...
  • Page 126 AVWorks Installer/User Guide Table C.8: VT220 Decoding (Continued) VT220 Keyboard Function VT220 Keyboard Byte Sequence Set cursor to home position Esc [ f Character attributes Esc [ m Erase from cursor to end of line Esc [ K Erase from cursor to end of screen...

  • Page 127: Table C.9: Vt52 Encoding

    Appendices Table C.8: VT220 Decoding (Continued) VT220 Keyboard Function VT220 Keyboard Byte Sequence What are you? Esc [ Pn c Set Mode Esc [ Pn h Delete Pn Characters Esc [ Pn P Insert Pn Lines Esc [ Pn L Delete Pn Lines Esc [ Pn M Insert Character...

  • Page 128: Table C.11: Vt320 Encoding

    AVWorks Installer/User Guide Table C.10: VT52 Decoding (Continued) VT52 Keyboard Function VT52 Keyboard Byte Sequence Cursor Down Esc B Cursor Right Esc C Cursor Left Esc D Cursor Home Esc H Reverse Linefeed Esc I Erase to end of screen...

  • Page 129: Table C.12: Vt320 Decoding

    Appendices Table C.11: VT320 Encoding (Continued) VT320 Keyboard PC Character Sequence VT320 Keyboard Byte Sequence Ctrl - F7 Esc [ 2 8 ~ Ctrl - F8 Esc [ 2 9 ~ Ctrl - F9 Esc [ 3 1 ~ Ctrl - F10 Esc [ 3 2 ~ Ctrl - F11 Esc [ 3 3 ~...
  • Page 130 AVWorks Installer/User Guide Table C.12: VT320 Decoding (Continued) VT320 Keyboard Function VT320 Keyboard Byte Sequence Left Arrow Esc [ D Set cursor to home position Esc [ H Set cursor to home position Esc [ f Character Attributes Esc [ m...
  • Page 131 Appendices Table C.12: VT320 Decoding (Continued) VT320 Keyboard Function VT320 Keyboard Byte Sequence Clear tabs Esc [ Pn g Device status report Esc [ Pn n What are you? Esc [ Pn c Set Mode Esc [ Pn h Delete Pn Characters Esc [ Pn P Insert Pn Lines Esc [ Pn L...

  • Page 132: Appendix D: Ports Used By Avworks Software

    AVWorks Installer/User Guide Appendix D: Ports Used by AVWorks Software Table D.1 lists the port numbers that AVWorks software uses to communicate with certain appliances. This information may be used to configure firewalls to allow AVWorks software to operate in your networks.

  • Page 133: Appendix E: Technical Support

    Appendix E: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: Check the pertinent section of this manual to see if the issue may be resolved by following the procedures outlined.
  • Page 134 AVWorks Installer/User Guide...
  • Page 135 16 CCM appliances 87 upgrading firmware individually 76 Appliances upgrading firmware simultaneously 76 accessing 20 viewing information 71 adding 15 AVWorks software assigning 31 about 1 deleting 32 installing 8 renaming 33 launching 10 Assignment 31 local database 34...
  • Page 136 91 exporting the local AVWorks software rebooting the appliance 98 database 35 resynchronizing the device list 96 loading the local AVWorks software database upgrading firmware 97 user accounts 87 restoring a CCM appliance configuration viewing and configuring SSH information 86...

  • Page 137: Index

    Index resynchronizing the list (AVR switches) 74 upgrading a CCM appliance 97 resynchronizing the list (CCM appliances) 96 upgrading AVR switches 75 searching in local database 23 upgrading AVRIQ modules individually 76 viewing connection information (AVR upgrading AVRIQ modules simultaneously 76 switches) 73 Folders viewing connection information (CCM...
  • Page 138 57 configuring encryption level for AVR switches specifying the macro group to display 59 using 57 navigation in AVWorks software 3 Macros (Video Viewer) shortcuts in Explorer 101 adding/deleting macros in a group 47 Sun advanced key emulation 103...
  • Page 139 92 configuring parameters 91 viewing statistics 93 Scaling (Video Viewer) Ports used by AVWorks software 120 enabling automatic or manual 40 PPP settings (CCM appliances) 83 setting for mouse 42 Preemption of local user on Video Viewer 38...
  • Page 140 AVWorks Installer/User Guide configuring device access 21 SNMP (CCM appliances) customizing preferences 51 configuring general settings 94 customizing session properties 52 enabling/disabling traps 96 logging 59 using 94 login scripts 54 SSH (CCM appliances) 86 macros 57 Subnet mask moving session data 61...
  • Page 141 Index accessing 37 adjusting the view 39 Updates of AVWorks software 9 changing session time-out value 67 User accounts (AVR switches) closing a session 38 about locking/unlocking 69 enabling automatic/manual scaling 40 access levels 67 enabling/disabling DirectDraw 29 adding 68...
  • Page 142 AVWorks Installer/User Guide...
  • Page 143 LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfi...
  • Page 144 For Technical Support: Email: support@avocent.com www.avocent.com Avocent International Ltd. Avocent Corporation Avocent House, Shannon Free Zone 4991 Corporate Drive Shannon, County Clare, Ireland Huntsville, Alabama 35805-6201 USA Tel: +353 61 715 292 Tel: +1 256 430 4000 Fax: +353 61 471 871...

Table of Contents