Panasonic HNP11 Operating Instructions Manual page 96

Operating Instructions
Problem
You cannot pan or
tilt the camera.
This software is
unstable or does
not work.
The audio cannot
be listened during
monitoring.
Audio cannot be
listened while
viewing images with
audio.
Audio is not
synchronized with
images on the
monitoring page or
screen.
You cannot change
resolution or image
quality.
96
• Pan/tilt operation is not permitted on the camera settings.
Permit the pan/tilt operation.
• The camera does not support pan/tilt operation.
• Your PC specification does not meet the requirement.
Close other applications.
• The camera does not support audio.
The camera should support audio.
• Microphone is not properly connected.
Confirm that microphone is properly connected.
• Volume setting on your PC is muted or set to minimum.
Adjust the volume on the volume control window on your
PC.
• Speaker is malfunctioning.
Confirm that the speaker is working.
• [Image Only] is selected at record settings on the camera
registration information page.
If [Image Only] is selected, the audio is not recorded.
Select [Image and Audio] to record audio.
• Audio delays 1 or 2 seconds after the image. Audio may be
interrupted or the image may be paused. This is not a
problem.
• Resolution or image quality control is not permitted on the
camera settings.
Cause and Remedy