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Not-Ready—Time in Not-Ready state
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DND/FWD—Time the agent's extension was set to DND or FWD
Error—The amount of time the agent's extension was in error state.
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Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2,
AGENTSUMMARY1, AGENTSUMMARY2, AGENTSUMMARY4.
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MaxReports Manual
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