Altigen MaxReports Manual page 108

J
Java Runtime Environment, re-
quirement 1
L
limiting user's access 9
log configuration 12
M
mail server configuration 10
managing users 9
MaxACD registration 8
MaxReports
backup 11
installation 1
requirements 1
restore 11
P
printing reports 21
Q
query preference 13
query preference, selecting 13
R
registering CDR database 7
registering MaxACD 8
remote access 4
reports 23
adding to favorites 18
browsing on web 18
dividing into several files 18
exporting 18
,
formats 15 18
list of 14
printing HTML 21
running 16
saving parameters 18
requirements 1
restore backup file 11
S
scheduling favorite reports 19
T
Tomcat, requirement 1
Total & % Inbound Calls ANS/ABN/
OFL 84
Total & % WG Inbound Calls in
Queue 86
Total Outbound Calls 90
Total Outbound Calls Handling Time
91
MaxReports Manual 104
U
user login 12
user management 9
user role 5
W
Web Print feature 21
WG Calls and Direct Call Activity
Summary Report 29
Workgroup Agent Call Activity Sum-
mary with % Analysis 51
Workgroup Agent Call/Time Contri-
bution % Comparison 53
Workgroup Agent(s) Performance
Summary 49
Workgroup Agent(s) State 48
Workgroup Call Detail Report 46
workgroup calls, definition 23
Workgroup Cumulative Inbound
Call Handling 80
Workgroup Cumulative Inbound
Call Wait Time 78
Workgroup Cumulative Inbound/
Outbound Call 76
Workgroup Inbound Abandoned
Call Wait Time 67
Workgroup Inbound Answered Call
Wait Time 65
Workgroup Inbound Call Handling
Summary 59
Workgroup Inbound Call Priority 74
Workgroup Inbound Calls Answer-
ing Time 71
Workgroup Inbound Calls Wait Time
Summary 57
Workgroup Inbound Overflowed/
Redirected Calls Wait Time 69
Workgroup Inbound/Outbound Call
Summary with % Analysis 55
Workgroup Outbound Call Handling
Summary 61
Workgroup Outbound Call Handling
Time 72
Workgroup Reports 46
Average Call Handling Time 88
Cumulative Outbound Call Han-
dling 82
Daily Longest Queue Time 94
Daily Max Number of Calls in
Queue 93
Daily Real Time Service Level 95
Historical Service Level Summa-
ry Report 96
Total & % Inbound Calls ANS/
ABN/OFL 84
Total & % WG Inbound Calls in
Queue 86
Total Outbound Calls 90
Total Outbound Calls Handling
Time 91
Workgroup Agent Call Activity
Summary with % Analysis 51
Workgroup Agent Call/Time Con-
tribution % Comparison 53
Workgroup Agent(s) State 48
49
Workgroup Call Detail Report 46
Workgroup Cumulative Inbound
Call Handling 80
Workgroup Cumulative Inbound
Call Wait Time 78
Workgroup Cumulative Inbound/
Outbound Call 76
Workgroup Inbound Abandoned
Call Wait Time 67
Workgroup Inbound Answered
Call Wait Time 65
Workgroup Inbound Call Han-
dling Summary 59
Workgroup Inbound Call Priority
74
Workgroup Inbound Calls An-
swering Time 71
Workgroup Inbound Calls Wait
Time Summary 57
Workgroup Inbound Overflowed/
Redirected Calls Wait Time 69
Workgroup Inbound/Outbound
Call Summary with % Analysis
55
Workgroup Outbound Call Han-
dling Summary 61
Workgroup Outbound Call Han-
dling Time 72
Workgroup Service Level Sum-
mary Report 63
Workgroup Service Level Summary
Report 63
workgroups, limiting access to 9
,