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Figure 23. Selecting a report
2. If you're using the step-by-step query preference, the following dialog box opens:
3. Select the MaxACD system you want to query, and click Next.
4. In the Set Parameters screen (shown in the figure below), set the parameters for
the report, including the Summary interval, Time Range, Filter By, and Output
(Group by and Show empty records) options.
Note:
To use the calendar buttons, first select the From radio button.
Figure 24. Set report parameters
5. Click the Run Report button.
Chapter 2: Using MaxReports
MaxReports Manual 17
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