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9. Troubleshooting Information
If you encounter problems when using your device, please refer
to the troubleshooting information below to solve them. If the
problem still persists after you have tried the suggested
solutions, please contact your dealer for assistance.
Note: Do not attempt to disassemble the device by
yourself. There are no user serviceable parts inside.
■ Call Related Problems
Cannot make outgoing calls.
Check the following:
• Is your device in the
Offline
screen, change to other profiles except
Offline, so you can use the call related functions.
• Is there a SIM card in the device? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
• Is the call restricting feature activated? Deactivate the
feature if necessary.
mode? In the Power menu
Power off
and
T r o u b l e s h o o t i n g I n f o r m a t i o n
Cannot receive calls.
Check the following:
• Is your device in the
Offline
screen, change to other profiles except
Offline, so you can use the call related functions.
• Is there a SIM card in the device? Install a valid SIM card.
• Is the signal strength strong enough? Try moving to a
different location to obtain better signal reception.
Can not use certain call functions (for example,
call waiting, or call barring).
Depending on your network service provider, some call
services may require extra subscription. Please contact
your network service provider for details.
There are noises during a call.
Check the following:
• Are you near a strong electromagnetic source (such as a TV
or a microwave oven) during the call? Move to another
location to reduce the interference effects.
• Check the status of signal reception. If necessary, move to
another location where reception is better.
mode? In the Power menu
Power off
and
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