Warranty Policy - Quadra-Fire CASTILE CASTILE-CCR Owner's Manual

Castile Pellet Stove
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F. Warranty Policy
Lifetime Warranty
LIMITED LIFETIMEWARRANTY
The Hearth & Home Technologieslimited Lifetime Warranty guaranteesthat the following componentswill work as designed
for the lifetime of the stove or Hearth & Home Technologieswill repair or replace them. These items include but are not limited
to steel and cast iron components,all gas burners, gas logs, combustionchambers,heat exchangersystems, stainless steel
firebox components,plating, doors, glass damaged by thermal breakage, steel baffle supports, steel and ceramic baffles and
manifold tubes. Labor is for the first five years.
THREE YEARWARRANTY
Our EZ Clean firepots are covered under Hearth & Home Technologies three-year warranty program. Labor is for 3 years .
TWO YEARWARRANTY
All electrical components such as but not limited to blowers, wiring, vacuum switches, speed controls, control boxes,
thermodisc switches, igniters, pilot assembl y , gas valves, thermostats and remotes are covered under Hearth & Home
Technologiestwo-yearwarrantyprogram. Effective April, 2005 igniters are also coveredunder the two year warranty. Labor is
for two years.
ONE YEARWARRANTY
Porcelain finishes are warrantedagainst manufacturerdefects for one year. Labor to repair or replace these parts is covered
for one yea r, reimbursed per our warranty service fee schedule .
CONDITIONS
This warranty is non-transferableand is made to the original retail purchaser only provided that the purchase was made
through an authorizeddealer of Hearth & Home Technologies.It must be installedand operatedat all times in accordancewith
the Installationand OperatingInstructionsfurnishedwith this product, as well as any applicablelocal and national codes. Any
alteration, willful abuse, accident, or misuse of the product shall nullify this warrant y.
Labor to repair or replace items covered under the limited Lifetime Warranty will be covered for the first five years per our
warranty service fee reimbursement schedule. Parts covered under the limited Lifetime Warranty will be covered for the
lifetime of the applianceup to a maximumof ten (10) years after Hearth & Home Technologiesdiscontinuesthe model and two
(2) years for optional accessories. Adjustments, regular maintenance, cleaning and temporary repairs do not qualify for a
service call fee and will not be covered. The replacement of consumer replaceable items and installation of upgraded
component parts do not quality for a service call fee, and will not be covered.
This limited Lifetime Warranty does not extend to or include surface finish on the appliance, door gasketing, glass gasketing,
glass, firebrick, pellet logs, kaowool or other ceramic insulating materials. It does not cover installationor operational-related
problems such as overfiring, use of corrosive driftwood, downdrafts or spillage caused by environmentalconditions, nearby
trees, buildings, hilltops, mountains,inadequateventing or ventilation,excessive offsets, or negative air pressures caused by
mechanical systems such as furnaces, fans, clothes dryers, etc.
Any installation , construction , transportation , or other related costs or expense s arising from defectiv e part(s), repai r ,
replacement,etc., will not be covered by this warranty, nor will Hearth & Home Technologiesassume responsibilityfor them.
Further, Hearth & Home Technologieswill not be responsiblefor any incidental,indirect, or consequentialdamages,except as
results in damage to the interior or exterior of the building in which this appliance is installed. This limited Lifetime Warranty
does not apply to the venting components,hearth componentsor other accessoriesused in conjunctionwith the installationof
this product not manufactured by Hearth & Home Technologie s
This warranty is void if the stove has been overfired or operated in atmospherescontaminatedby chlorine, fluorine, or other
damagingchemicals,the stove is subjectedto prolongedperiods of dampnessor condensation,or there is any damage to the
stove or other components due to water or weather damage which is the result of, but not limited to, improper chimney or
venting installation. Hearth & Home Technologies may, at its discretion, fully discharge all obligations with respect to this
warranty by either repairing or replacing the unit, or refunding the wholesale price of the defective part(s).
This limited Lifetime Warranty is effective on all appliances sold after May 1, 2002 and supersedes any and all warranties
currently in existence.
Policy 250-8620 Rev H
Page 43
October 11,, 2005
250-6422D