Page 1 ® User Guide for the Polycom VVX™ 1500 D Phone SIP 3.2.2 November, 2009 1725-16824-001 Rev. A...
Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.
Page 3: About This Guide
About This Guide Thank you for choosing the Polycom business media phone that combines advanced business telephony, one-touch video, real-time presence, and integrated business applications into one seamless, lifelike communications experience. The phone provides a powerful, yet flexible IP communications solution, delivering excellent video and voice quality.
Page 4 User Guide for the Polycom VVX 1500 D Phone...
Page 5: Table Of Contents
Contents About This Guide ....... . . iii 1 Getting Started with Your Phone..... 1-1 Parts List .
Page 6 User Guide for the Polycom VVX 1500 D Phone Muting the Microphone ........2-42 Adjusting the Volume .
Page 7 Ending Calls ..........3-17 Redialing Numbers .
Page 8: End-User License Agreement For Polycom® Software
User Guide for the Polycom VVX 1500 D Phone 5 Troubleshooting Your Phone......5-1 Troubleshooting Power and Startup Issues ......5-2 Troubleshooting Dialpad Issues .
Page 9: Getting Started With Your Phone
Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the Polycom VVX 1500 D phone. The topics include: • • • • • • To customize your phone, see about the phone’s basic features, see on page 3-1.
Page 10: Parts List
User Guide for the Polycom VVX 1500 D Phone Parts List The following components are included in your Polycom VVX 1500 D phone package. Check to ensure that you have received each item. If you are missing any items, contact your system administrator.
Page 11: Setting Up The Phone
Setting Up the Phone To set up the phone, do the following: 1. Adjust the stand. See 2. Connect the ferrite clamps to the network cable (and to the optional 3. Connect the phone to the network and a power source. See 4.
Page 12 User Guide for the Polycom VVX 1500 D Phone To adjust the stand: 1. With the back of the phone (and the stand) facing you, push the button 2. Lift the stand until it touches the back of the phone (the position labeled...
Page 13: Attaching Ferrite Clamps
Attaching Ferrite Clamps Your phone package includes two ferrite clamps. You must attach a ferrite clamp to the network cable and to the computer cable (if you are connecting a computer to your phone) before you attach the cables to your phone. To attach a ferrite clamp to the network cable or PC cable: >>...
Page 14 User Guide for the Polycom VVX 1500 D Phone Connecting the Phone Using a Power Over Ethernet Source Using the supplied network cable, the phone can be powered from a Power over Ethernet (PoE) compliant switch or hub. Power over Ethernet is the default connection for your phone.
Page 15 Connecting the Phone Using AC Power To connect the phone using AC power, you require the optional AC Power Kit, containing a Power Adapter and Regional Power Cord. The regional power cord is country-specific. The power cord shown below may Note differ from the one in your kit.
Page 16: Connecting The Handset And Handset Cord
User Guide for the Polycom VVX 1500 D Phone Connecting the Handset and Handset Cord Connect one end of the handset cord to the end of the handset, and the other end of the cord to the Handset jack on the phone.
Page 17 Using Electronic Hookswitch Connecting an Optional USB Flash Drive For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 18 User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a USB flash drive to the USB port on the phone. When you attach a USB flash drive to your phone, the message “Storage media attached”...
Page 19 Getting Started with Your Phone The following figure shows the 3.5mm connector on the side of your phone. When you attach headphones to your phone, the message “Auxiliary output active” displays. The headphone icon, , displays on the status bar on the touch screen.
Page 20: Adjusting The Screen
User Guide for the Polycom VVX 1500 D Phone The following figure shows how to connect a computer to the PC connector on the phone. Adjusting the Screen Lift the screen and push it back to an angle that is comfortable for you.
Page 21: Adjusting The Camera
Getting Started with Your Phone Adjusting the Camera To transmit video, make sure you slide open the privacy shutter. The following figure shows the privacy shutter centered above the touch screen. Open the privacy shutter using the privacy shutter adjuster (located along the top edge, above the camera).
Page 22: Registering The Phone
User Guide for the Polycom VVX 1500 D Phone Registering the Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use.
Page 23 Feature Handset and cord Speakerphone Headphone connector USB connector LED indicator Privacy Shutter Adjuster Camera The following figure shows the keys on the phone console. Getting Started with Your Phone Description Provides audio output for calls that use the handset. Provides ringer and hands-free (speakerphone) audio output.
Page 24 User Guide for the Polycom VVX 1500 D Phone 1 - 16 Feature Description Arrow Keys Allow you to: • Scroll through displayed information. • Enable and disable fields. • Return to the previous menu (Left arrow key only). •...
Page 25 Feature Hold Key Do Not Disturb Key Headset Key Speakerphone Key Applications Key Menu Key Directories Key Messages Key Dialpad Keys Getting Started with Your Phone Description Holds an active call or resumes a held call. Cancels ringing and directs incoming calls to your voice/video mail (if supported).
Page 26: Before You Use The Phone
User Guide for the Polycom VVX 1500 D Phone Before You Use the Phone Since you can customize your phone in many different ways, and your system Note administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide.
Page 27 Feature Description Status bar The following icons can display: Active call Displays the active call. During a video call, the active window call window can display the near site or the far site. Inactive call Displays calls on hold, as well as incoming calls that group are not immediately answered.
Page 28 User Guide for the Polycom VVX 1500 D Phone 1 - 20 Feature Description Line Key A Line Key can have one of the following status status indicator indicators: • Solid green—A dial-tone is available, dialing is in progress, or a call is active.
Page 29: Phone Icons
Call (audio-only) Call with Polycom HD Voice Call (video) Call (video) with Polycom HD Voice Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line) Getting Started with Your Phone 1 - 21...
Page 30 User Guide for the Polycom VVX 1500 D Phone Icon 1 - 22 Description Call (shared line) Conference call Conference call (secure) Do Not Disturb enabled Forward (Always) Headphones attached Line (registered, private) Line (registered, shared) Line (unregistered) Message indicators...
Page 31: Navigating Menus, Lists, And Fields
Icon Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • • • To operate your phone, follow these tips: After 20 seconds of inactivity, the menu system automatically exits to the idle Note screen unless an edit session is in progress. If you want to ...
Page 32 User Guide for the Polycom VVX 1500 D Phone If you want to ... Scroll through lists or fields Scroll through values for a field Select a menu item Select a field Select a soft key View additional soft keys...
Page 33: Entering Data And Editing Fields
Entering Data and Editing Fields You can enter data and edit fields in these two ways: • • Using the “Keyboard” on the Touch Screen You can use the phone’s “keyboard” to quickly update field information. To use the “keyboard” on the touch screen to enter or edit data: 1.
Page 34 User Guide for the Polycom VVX 1500 D Phone 3. Enter the information. Do the following: 1 - 26 The following figure shows the keyboard that displays on the touch screen when you update a directory entry. If you want to...
Page 35 If you want to... Enter numbers Enter special characters Enter text in a particular character encoding Delete data you entered Delete an entire field of data 4. To confirm the updates, tap Getting Started with Your Phone Then do this... If a keyboard with numbers does not display, tap Using the keyboard on the touch...
Page 36 User Guide for the Polycom VVX 1500 D Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: 1.
Page 37: Tips For When You're In Video Calls
Tips for When You’re in Video Calls Use these tips when you are in a video call or conference: • • • • • • • • • • Cleaning the Touch Screen Periodically, you may need to clean the touch screen. Fingerprints tend to show up more on a color display.
Page 38 User Guide for the Polycom VVX 1500 D Phone To clean the touch screen: 1. Tap 2. Wipe the glass with a clean, lint-free cloth. 3. To enable the touch screen again, press any key on the phone console. 1 - 30 >...
Page 39: Customizing Your Phone
Customizing Your Phone You can customize your Polycom VVX 1500 D phone by adjusting certain settings, such as how the time and date display and the ring type you use for incoming calls. You can also customize your phone’s directory, specify how to handle calls from contacts, change the background image that displays, or enable a screen saver.
Page 40: Configuring Basic Settings
User Guide for the Polycom VVX 1500 D Phone Configuring Basic Settings This section outlines the basic settings you can configure through the Main Menu. The topics include: • • • • • • • • • • • •...
Page 41: Changing The Language
Changing the Language Your phone supports several languages. To change the language: 1. Tap 2. Tap the language you want, and then tap the Select soft key. 3. Tap Changing the Appearance of Time and Date The time and date appear on the graphic display of the phone. If the phone cannot obtain a time and date, the display will flash.
Page 42 User Guide for the Polycom VVX 1500 D Phone The following figure shows the default format for the time and date display. To update the time and date display: 1. Tap 2 - 4 > Settings > Basic > Preferences > Time & Date.
Page 43 Customizing Your Phone 2. Do one of the following: — To change the date format, tap Clock Date. — To change the time format, tap Clock Time. The Clock Date screen or the Clock Time screen displays. 2 - 5...
Page 44 User Guide for the Polycom VVX 1500 D Phone 3. Tap the format you want, and then tap the Select soft key. 4. Tap To change the order of the time and date display: 1. Tap 2. Tap the clock order you want, and then tap the Select soft key.
Page 45: Enabling Headset Memory Mode
Enabling Headset Memory Mode For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset.
Page 46: Using Electronic Hookswitch
Using Electronic Hookswitch For information on supported headsets to provide electronic hookswitch features to place, answer, and end calls, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. If you use a headset that supports electronic hookswitch, you can place, answer, and end calls by pressing the hookswitch button on your headset.
Page 47 To update the background picture: 1. Tap The Background screen displays. Depending on how your system is set up, you may have to tap Note > Settings > Basic > Preferences > Background > Select Background. The Select Background screen displays instead. The following figure shows a sample Background screen.
Page 48: Setting Up A Screen Saver
USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone. For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 49 2. Attach the USB flash drive to your phone (see USB Flash Drive on page 1-9). The USB icon, , displays on the status bar on the touch screen. 3. Tap > Settings > Basic > Preferences > Picture Frame. The Picture Frame screen displays.
Page 50 User Guide for the Polycom VVX 1500 D Phone 6. Tap 7. From the idle screen, tap 8. Do the following: 9. Tap the Save soft key. 10. Tap After the number of minutes you specified in the Wait Time field, your phone will display the screen saver.
Page 51: Stopping And Disabling A Screen Saver
Stopping and Disabling a Screen Saver You can stop a screen saver at any time, and display the idle screen, by tapping the touch screen. After your phone is idle for the specified period of time, the screen saver will start again. You can disable a screen saver (that is, prevent it from starting, even if your phone has been idle for the specified period of time) by doing the following: •...
Page 52: Displaying The Pictures That Are On Your Usb Flash Drive
User Guide for the Polycom VVX 1500 D Phone Displaying the Pictures that are on Your USB Flash Drive You can view the pictures that are stored on your USB flash drive at any time, without setting up a screen saver that automatically starts each time your phone is idle a certain amount of time.
Page 53 The sixth key, image for your phone (see Background Picture — To view thumbnails of your pictures, tap — To go to the previous picture, tap — To go to the next picture, tap — To pause and display the current picture only, tap the pictures one-by-one again, tap —...
Page 54: Setting One Of Your Own Pictures As The Background Picture
User Guide for the Polycom VVX 1500 D Phone Setting One of Your Own Pictures as the Background Picture You can set a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File”...
Page 55 You can choose to mute the phone’s microphone (so the caller cannot hear you), as well as mute video (so the caller cannot see you), when your phone automatically answers calls. To unmute the call, press transmit video, see Handling Video Calls If you enable auto answer and an incoming calls arrives (indicated by a flashing green status indicator on the Line Key) while you are already in a call, the incoming call will be automatically answered if you end the current call or...
Page 56: Setting The Call Rate For Video Calls
User Guide for the Polycom VVX 1500 D Phone 3. Tap the Save soft key. 4. Tap Setting the Call Rate for Video Calls Note Your system administrator can set a maximum call rate for video calls. If your system administrator sets a call rate limit, you will not be able to select a call rate above this limit.
Page 57: Changing The Backlight Intensity
2. Tap the field’s highlighted grey box. From the drop-down list, tap the 3. Tap the Save soft key. 4. Tap Changing the Backlight Intensity Backlight intensity on the phone has three components: • • • You can modify the Backlight On intensity and the Backlight Idle intensity separately.
Page 58 User Guide for the Polycom VVX 1500 D Phone To modify the backlight intensity: 1. Tap 2. Tap Backlight On Intensity. 3. Tap the intensity you want, tap the Select soft key, and then tap the 2 - 20 > Settings > Basic > Backlight Intensity.
Page 59 4. Tap Backlight Idle Intensity. The Backlight Idle Intensity screen displays. 5. Tap the intensity you want, tap the Select soft key, and then tap the Save soft key. The default level is Low. 6. Tap Maximum Intensity. The Maximum Intensity screen displays. Customizing Your Phone 2 - 21...
Page 60: Updating The Ring Tone
User Guide for the Polycom VVX 1500 D Phone 7. Tap the Up or Down soft keys to increase or decrease the backlight 8. Tap the Ok soft key. 9. Tap Updating the Ring Tone You can select from many different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone.
Page 61 2. Tap the ring type you want, and then tap the Select soft key. To hear the ring type before you change it, tap the Play soft key. The default ring type is Low Trill. 3. Tap If you set up your phone with a silent ring, tap the ringing Line Key or the Note Answer soft key to answer the call.
Page 62 User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact for whom you want to assign a distinctive ring tone, and 3. Tap the Ring Type field, and then enter a number corresponding to one To exit this screen and determine the number associated with a ring type, press the Note Menu key twice, and then tap Settings >...
Page 63: Disabling And Stopping Video
Disabling and Stopping Video You can disable or stop the transmission of near-site video. However, you cannot disable or stop far-site video. If your phone receives far-site video, your phone always displays far-site video. By default, your phone always transmits near-site video, unless you do the following: •...
Page 64: Updating Video Settings
User Guide for the Polycom VVX 1500 D Phone Your system administrator can configure your phone so that your phone cannot Note transmit and receive video at all, even on a call-by-call basis. Updating Video Settings When you adjust video settings, the changes will affect the next call.
Page 65 Updating Video Call Settings You can customize video in these ways: • Disable video so that your phone does not transmit near-site video for all calls. • Choose to view all incoming video calls using a full screen layout. To change the video settings: 1.
Page 66 User Guide for the Polycom VVX 1500 D Phone 2 - 28 The following figure shows what the touch screen looks like during a video call when the setting is disabled. The following figure shows what the touch screen looks like when the...
Page 67 To enable or disable this setting, tap the Auto Start Video Tx field’s highlighted box. From the drop-down list, tap Enabled or Disabled. The default setting is Enabled. If you disable this setting, you can still transmit video on a call-by-call basis. To Note transmit video during a specific call, see However, your phone will not automatically transmit video at the start of the next...
Page 68 User Guide for the Polycom VVX 1500 D Phone Updating the Way Video Displays in the Window in the Center of the Screen and on the Full Screen Adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.
Page 69 2. Tap, and then adjust the following settings: — Video Screen Mode (Window) Adjusts the video image that displays in the window in the center of the touch screen. You can select these settings: Normal—The video image is displayed using correct proportions. If necessary, black bars appear on the top, bottom, or sides of the window to maintain the correct aspect ratio.
Page 70 User Guide for the Polycom VVX 1500 D Phone The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) The following figure shows the PIP when it displays next to (“side-by-side”...
Page 71 Customizing Your Phone The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video. (Depending on the video endpoint, you may or may not see black bars.) To update the way the PIP displays: 1.
Page 72 User Guide for the Polycom VVX 1500 D Phone 2. Tap, and then adjust the following settings: If you select “PIP,” as well as update the way full screen video displays (by choosing Note “Full” or “Crop” mode), the full screen video will display on the entire screen (without black sidebars).
Page 73 To change the clarity of near-site video: 1. Tap The Camera Settings screen displays. 2. Tap, and then adjust, the following camera settings: Note If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear. —...
Page 74: Updating Power Saving Settings
User Guide for the Polycom VVX 1500 D Phone Updating Power Saving Settings Your phone is set up with a power-saving mode that turns off the touch screen to conserve energy. Your phone enters power-saving mode after it has been idle for a certain period of time and its camera doesn’t detect motion.
Page 75 During off hours, the touch screen displays “Off Hours Mode” on the status bar. During power-saving mode, the LED on the top-right of the phone slow-blinks red to indicate that the phone has power and is ready to use, but is in power-saving mode.
Page 76 User Guide for the Polycom VVX 1500 D Phone Updating Office Hours Update your office hours so the phone will know when you are in the office. Your office hours determine when the phone applies certain timeouts and when the camera should be most sensitive at detecting your presence. When you update your office hours, you specify when you start, and how long you work each day.
Page 77 4. Tap Duration. The Duration screen displays. 5. Tap the day(s) of the week you want to update, and then enter the number of hours you work for a particular day. You can enter a duration of 0 to 12 hours per day. The default duration is 10 hours per day (for Monday to Friday) and 0 hours per day (for Saturday and Sunday).
Page 78 User Guide for the Polycom VVX 1500 D Phone To update timeouts: 1. Tap 2. For the Office Hours Idle Timeout field, enter the number of minutes the 3. Tap Off Hours Idle Timeout, and then enter the number of minutes the 4.
Page 79 Updating User Detection Settings You can specify how sensitive the camera should be at detecting motion. If the camera detects motion (for example, if you are near the phone), your phone will not initiate power-saving mode, even if an idle timeout has been reached. If the camera detects motion, power-saving mode will terminate and the idle screen will display.
Page 80: Muting The Microphone
User Guide for the Polycom VVX 1500 D Phone 2. For the Office Hours Sensitivity field, enter how sensitive you want the 3. Tap Off Hours Sensitivity, and then enter how sensitive you want the 4. Tap the Save soft key.
Page 81: Adjusting The Volume
Adjusting the Volume To adjust the speaker volume: >> To adjust the ringer volume: >> To conform to regulatory requirements, handset and headset volume will return to a Note preset level after each call, but your system administrator can change this. Speakerphone volume settings will be maintained across calls.
Page 82: Viewing Call Lists
User Guide for the Polycom VVX 1500 D Phone Viewing Call Lists You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: >>...
Page 83 To manage a call list: 1. Tap The Call Lists screen displays. 2. Do one of the following: — To clear the records in a call list, tap Clear, and then tap either Missed Calls, Received Calls or Placed Calls. A message displays indicating that the call list is cleared.
Page 84: Managing Contacts
User Guide for the Polycom VVX 1500 D Phone 3. Tap Managing Contacts You can store a large number of contacts in your phone’s local Contact Directory. Contact your system administrator for the exact number. You can dial and search for contacts in this directory. You may be able to add, edit, and delete contacts.
Page 85: Accessing Corporate Directory
Note If a protocol is specified for a contact, the protocol type will also display in the directory. For example, if Lauren Gates uses the SIP or H.323 protocol, the directory entry will look like this: Lauren Gates (1951 SIP) or Lauren Gates (1951 H323).
Page 86 User Guide for the Polycom VVX 1500 D Phone To access your Corporate Directory: 1. Do one of the following: If you have enabled your phone to save the results of your last search (or Note remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Page 87: Adding Contacts To Your Local Contact Directory
To enable your phone to save Corporate Directory search results: 1. Tap 2. Tap Enabled, and then tap the Select soft key. 3. To save the new setting, tap the Back soft key. Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: •...
Page 88 User Guide for the Polycom VVX 1500 D Phone 2. To add a contact to your phone’s database, tap the Add soft key. 3. Enter the contact information: 2 - 50 The Add To Directory screen displays. — (Optional.) In the First Name field, enter the first name of the contact...
Page 89 Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see Managing Speed Dial Keys — (Optional.) Tap the Label field, and then enter a label for the contact. You can enter a maximum of 32 symbols, letters, or numbers.
Page 90 User Guide for the Polycom VVX 1500 D Phone Note If you do not have a voice and video mail system set up, enabling the Auto Reject field will have no effect. Each time the contact calls, your phone will ring (unless you choose to divert the contact’s calls, or enable call forwarding or Do Not Disturb on...
Page 91 Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved. To add a contact to the local Contact Directory from a call list: 1.
Page 92 User Guide for the Polycom VVX 1500 D Phone Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen. To enable this feature, see Enabling Your Phone to Save Corporate Directory Search Results 2.
Page 93: Searching For Contacts
3. Tap the contact’s entry. 4. To save the contact to the local Contact Directory, tap the Save soft key. 5. Tap You may want to go to the Contact Directory to see if the contact was saved Note correctly and to add additional contact information. To view your Contact Directory, Adding Contacts Manually Searching for Contacts You can search for contacts in your local Contact Directory or in a...
Page 94 User Guide for the Polycom VVX 1500 D Phone To search for a contact in the local Contact Directory: 1. Tap 2. Tap the Search soft key. Then, enter the first few characters of the 3. Tap Searching for Contacts in a Corporate Directory Search for a contact by entering specific search criteria.
Page 95 To search for a contact in the Corporate Directory: 1. Tap The Corporate Directory search screen displays. If you have enabled your phone to save the results of your last search (or Note remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Page 96: Updating Contacts In Your Local Contact Directory
User Guide for the Polycom VVX 1500 D Phone Note If you want to erase all your search criteria and enter new criteria before you submit your search, tap the Clear soft key. 3. Tap Updating Contacts in Your Local Contact Directory You can update contact information for contacts in your local Contact Directory.
Page 97 To update a contact in your local Contact Directory: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update. Or, search for the contact (see Searching for Contacts in Your Local Contact Directory page 2-55).
Page 98 User Guide for the Polycom VVX 1500 D Phone 3. Tap the Edit soft key. 4. Update the contact information. 5. Tap the Save soft key. 6. Tap 2 - 60 The Edit Contact screen displays. For information on the fields you can update,...
Page 99: Deleting Contacts From Your Local Contact Directory
Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory, but not from your Corporate Directory. To delete a contact from the local Contact Directory: 1. Tap 2. Tap the contact you want to delete. Or, search for the contact (see 3.
Page 100: Placing Calls To Contacts
User Guide for the Polycom VVX 1500 D Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from the Corporate Directory. To place a call to a contact in the local Contact Directory: 1.
Page 101 To place a call to a contact in the Corporate Directory: 1. Tap The Corporate Directory search screen displays. Note If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.
Page 102: Managing Incoming Calls
User Guide for the Polycom VVX 1500 D Phone Managing Incoming Calls You can manage incoming calls from the contacts in your directory by doing the following: • • • Distinguishing Calls You can customize your phone so that you can distinguish callers by certain ring tones.
Page 103 To send incoming calls from a particular contact directly to voice/video mail: 1. Tap > Features > Contact Directory. The Directory screen displays. 2. Tap the contact whose information you want to update, and then tap the Edit soft key. The Edit Contact screen displays.
Page 104: Diverting Calls
User Guide for the Polycom VVX 1500 D Phone 3. Tap the Auto Reject field, and then tap the field’s highlighted grey box. 4. Tap the Save soft key. 5. Tap Diverting Calls You can customize your phone so that incoming calls from a particular party are transferred directly to a third party.
Page 105: System Customizations
2. Tap the contact for whom you want to transfer calls. 3. Tap the Divert Contact field, and then enter the number of the party to 4. Tap the Auto Divert field, and then tap the field’s highlighted grey box. 5.
Page 106: Supporting Multiple Lines
User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Lines Your phone can support up to six different lines. Lines are assigned to the Line Keys on your phone. Typically, the top-most Line Key is reserved for the principal directory number (DN) of the phone.
Page 107 Customizing Your Phone The following figure shows a phone set up with one phone line (1952). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up. The following figure shows a phone set up with six different phone lines (1952, 1953, 1954, 1955, 1956, and 1957).
Page 108: Supporting Multiple Line Keys Per Line
User Guide for the Polycom VVX 1500 D Phone Supporting Multiple Line Keys Per Line Your system administrator can assign each phone line to a single Line Key, or to multiple Line Keys. Incoming and outgoing calls for a phone line will be distributed evenly across all Line Keys that are assigned to the phone line.
Page 109: Supporting Shared Lines
The following figure shows a phone set up with two lines (1952 and 1953) that are each assigned to a Line Key, and a third line (1954) assigned to three Line Keys. There is one available key that is set up as a Speed Dial Key. Supporting Shared Lines Note Shared lines is an optional feature and may not be supported on your particular...
Page 110 User Guide for the Polycom VVX 1500 D Phone The following table shows the Line Key icons and status indicators that display for shared lines. Line Key Icon In the following figure, line 1952 is shared and line 1953 is private.
Page 111: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone This chapter provides basic operating instructions for the Polycom VVX 1500 D phone. The topics include: • • • • • • • • • • • • • To customize your phone, see about the phone’s advanced features, see...
Page 112: Handling Calls
User Guide for the Polycom VVX 1500 D Phone Handling Calls At any time, only one active call can be in progress on your phone. The active call is the one that has audio or video associated with it. There may be multiple other calls on hold, or in an “Incoming call”...
Page 113: Handling Video Calls
Handling Video Calls Note Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 D phone. For a list of compatible endpoints, see your system administrator. Your phone displays video in two windows: a small picture-in-picture (PIP) window located on the top-right of the screen, and a larger window centered in the middle of the touch screen.
Page 114 User Guide for the Polycom VVX 1500 D Phone The following figure shows the near site in the PIP, and the far site, together with call information, in the larger window in the center of the touch screen. You can tap the PIP to swap the windows the sites display in. When the near site displays in the window in the center of the touch screen, “Local camera”...
Page 115 During a video call, you can tap the Video soft key or press display soft keys that allow you to access video features. The Video soft key is only available when a video call is active. If you press audio-only call, the video soft keys will not display. During a video call, you can tap the Video soft key to display the following video soft keys: •...
Page 116: Placing Calls
User Guide for the Polycom VVX 1500 D Phone You don’t have to access the video soft keys to display video on the full screen. Note During a video call, tap the window in the center of the touch screen to display the site on the full screen.
Page 117 During a call, you can alternate between handset, headset, or speakerphone modes by picking up the handset, or pressing example, if you are using the handset, you can switch to headset mode by pressing , or switch to speakerphone mode by pressing Your phone monitors the duration of all calls through a local call timer.
Page 118: Placing Calls Using The Handset
User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the Handset Dialing Numbers Using the Handset To dial a number using the handset: >> Your system administrator sets up your phone to automatically place the call after Note you enter a certain number of digits.
Page 119: Placing Calls Using The Headset
Dialing Numbers Using the Speakerphone To dial a number using the speakerphone: >> Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
Page 120: Placing Calls Using Speed Dial
User Guide for the Polycom VVX 1500 D Phone Note Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
Page 121 In the following figure, Speed Dial Keys are assigned to Lauren Gates, Jack Jones, Milton Stone, Teresa Swift, and Z Wong. — From the idle screen, press the Up arrow key. From the Speed Dial Information screen, tap the contact. During a call, you cannot access the Speed Dial Information screen by pressing the Note Up arrow key.
Page 122: Placing Calls Using The H.323 Protocol
User Guide for the Polycom VVX 1500 D Phone Placing Calls Using the H.323 Protocol Handling calls that use the H.323 protocol is an optional feature that your system Note administrator enables. Your system may not support it. For more information, contact your system administrator.
Page 123: Answering Calls
For dual-protocol phones, the protocol displays next to all call IDs, including the call IDs for conference call participants and calls on hold. The following figure shows a SIP call placed to Jack Jones. When you place calls from call lists or directories, your phone will automatically choose the protocol to use based on the information in the call list or directory.
Page 124 User Guide for the Polycom VVX 1500 D Phone Note If you don’t want to answer a call, or you want to delay answering a call, do the following: • • • If you set up your phone with a silent ring, tap the Line Key with the status indicator Note that is flashing green, or tap the Answer soft key, to answer the call.
Page 125 To answer a call using the handset: Pick up the handset. >> To answer a call using the speakerphone: Note If your speakerphone does not work, your system administrator may have disabled the speakerphone on your phone. Handle calls using a handset or headset instead. If your system administrator disables the speakerphone on your phone, “Handsfree mode disabled”...
Page 126 User Guide for the Polycom VVX 1500 D Phone • • To answer an incoming call when you are in another call: >> If you wait too long, the incoming call window is minimized and placed in the Note inactive call group (along the bottom of the touch screen), and the active call reappears in the window in the center of the touch screen.
Page 127: Ending Calls
Ending Calls To end a call: >> Redialing Numbers Redial a number by pressing To redial the last call placed from your phone: >> Do one of the following: — Tap the End Call soft key. — If you are in handset mode, replace the handset. —...
Page 128: Placing Calls On Hold
User Guide for the Polycom VVX 1500 D Phone To redial a previously placed call: 1. Do one of the following: You can also place a call from the Missed Calls and Received Calls lists. To access Note the Missed Calls list, press the Down arrow key. To access the Received Calls list, press the Left arrow key.
Page 129 The following figure shows a call with Joan Smith on hold. The hold icon, and the flashing red status indicator, display on the Line Key. Tap the Resume soft key, or press If you have more than one call on hold, tap the call you want to resume, and then tap the Resume soft key.
Page 130: Hosting Conference Calls
User Guide for the Polycom VVX 1500 D Phone The following figure shows one active call and four calls on hold for Line Key 1952. To select a call on hold, tap the call on hold. New soft keys will display that apply to the selected call.
Page 131: Setting Up Conference Calls
During a conference, you have access to the conference management feature. This feature allows you to manage each participant in the conference call. You can mute, hold, and remove individual participants, as well as choose the conference participant with whom to exchange video. For more information, This section provides the following instructions: •...
Page 132 User Guide for the Polycom VVX 1500 D Phone To set up a conference call using the Conference soft key or key: 1. Call the first party. See 2. Tap the Conference soft key or press 3. Call the second party. See 4.
Page 133: Holding And Resuming Conference Calls
To set up a conference call with an active call and a call on hold: You can only set up a conference with an active call and a call on hold if you only Note have one call on hold. If you have more than one call on hold, you have to set up a conference using the Conference key or soft key.
Page 134: Ending Conference Calls
User Guide for the Polycom VVX 1500 D Phone To place a conference call on hold: >> The other participants in the conference call are placed on hold. The Conference window is minimized and placed in the inactive call group.
Page 135 • Obtain information about a participant. • Choose the participant with whom to exchange video. To manage a participant, tap the window of the participant you want to manage. The soft keys update to show Far Mute, Hold, Remove, Information, and Back.
Page 136 User Guide for the Polycom VVX 1500 D Phone 2. Do one of the following: 3 - 26 — Hold—Places a selected conference participant on hold. The held party cannot hear any participant, and no participant can hear the held party.
Page 137: Handling Video During Conference Calls
Handling Video During Conference Calls During a conference call that includes a video endpoint, you can tap the Video soft key (if you aren’t managing a conference participant) or press display video on the full screen, or swap the windows that near-site and far-site video display in.
Page 138 User Guide for the Polycom VVX 1500 D Phone To perform a consultative transfer: 1. During a call, tap the Transfer soft key or press 2. Place a call to the party to whom you want to transfer the call. See 3.
Page 139 Using the Basic Features of Your Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you are transferring the call. The call is automatically transferred as soon as you dial the party’s number. To perform a blind transfer: 1.
Page 140: Forwarding Calls
User Guide for the Polycom VVX 1500 D Phone 2. Tap the Blind soft key. 3. Place a call to the party to whom you want to transfer the call. See The call automatically transfers to the party you specified.
Page 141: Forwarding Calls Statically
Forwarding Calls Statically You can set up your phone to forward all calls to another number. To forward all incoming calls to another party: 1. Do one of the following: — Tap > Features > Forward. — From the idle screen, tap the Forward soft key. If your phone is set up with a single line, the Forwarding Type Select screen displays.
Page 142 User Guide for the Polycom VVX 1500 D Phone 2. Tap the forwarding type you want. The options are: 3. Do one of the following: You can also enter the URL or IP address. For more information on using a URL or...
Page 143 4. Tap the Enable soft key to confirm call forwarding. If you chose to always forward calls, the Line Key displays the forwarding icon, , to indicate that the Always forwarding type is enabled. If you enabled the Busy or No Answer forwarding type, the Line Key icon does not change.
Page 144 User Guide for the Polycom VVX 1500 D Phone 2. Tap the forwarding type you want to change, and then tap the 3 - 34 If your phone is set up with a single line, The Forwarding Type Select screen displays.
Page 145: Forwarding Calls Dynamically
Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another party: 1. While your phone rings, tap the Forward soft key. 2. Enter the phone number to forward the incoming call to. 3.
Page 146: Multiple Lines And Do Not Disturb
User Guide for the Polycom VVX 1500 D Phone The following figure shows the Do Not Disturb icon on the status bar and on the Line Key. Calls you receive while Do Not Disturb is enabled are logged in your...
Page 147 To enable Do Not Disturb for a particular line: 1. Press The Line Select screen displays. Note You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 148 User Guide for the Polycom VVX 1500 D Phone 2. Tap the line for which you want to apply Do Not Disturb. 3. Tap the Enable soft key. The Do Not Disturb icon, selected. The following figure shows Do Not Disturb enabled for one line only.
Page 149 To disable Do Not Disturb for a particular line: 1. Tap or press The Line Select screen displays. You can automatically enable or disable Do Not Disturb for all lines. To Note automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.
Page 150: Managing Speed Dial Keys
User Guide for the Polycom VVX 1500 D Phone 2. Tap the line for which you want to disable Do Not Disturb. 3. Tap the Disable soft key. Managing Speed Dial Keys You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers.
Page 151 Using the Basic Features of Your Phone The following figure shows a phone with two Line Keys (1951 and 1952), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift). When a new entry is added to the Contact Directory, it is automatically assigned a speed dial index number, as well as the next available position under the Line Key(s).
Page 152: Adding Speed Dial Keys
2. Tap the Add soft key. 3. Add contact information for the new contact (see Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...
Page 153 To update a speed dial index for an existing contact: 1. Tap > Features > Contact Directory. 2. Tap the contact whose speed dial index you want to update, and then tap the Edit soft key. The Edit Contact screen displays. 3.
Page 154: Accessing Voice And Video Mail
User Guide for the Polycom VVX 1500 D Phone Accessing Voice and Video Mail Voice and video mail is an optional feature that your system administrator sets up. Note Your system may not support it. For more information, contact your system administrator.
Page 155 The Messages screen displays. (If multiple lines are set up on your phone, the Line Select screen displays instead, and you have to tap the line for which to listen to messages. Then, the Messages screen displays.) 2. To access your mail, tap the Connect soft key, and then follow the voice or visual prompts on the screen.
Page 156 User Guide for the Polycom VVX 1500 D Phone 3 - 46...
Page 157: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of the Polycom VVX 1500 D phone. The topics include: • • • • • • • To customize your phone, refer to read about the phone’s basic features, refer to...
Page 158: Reading And Managing Instant Messages
User Guide for the Polycom VVX 1500 D Phone Your phone may indicate instant messages by the following: • • • • Reading and Managing Instant Messages Messages display in the order they are received (the first message received displays first).
Page 159: Sending Instant Messages
2. From the Instant Messages screen, you can do the following: 3. Tap Sending Instant Messages When you send a message, you can either select a message from a preset list of short messages (for example, “Call me“ and Can’t chat now”), or you can use the dialpad to type a custom message.
Page 160 User Guide for the Polycom VVX 1500 D Phone To send an instant message: Screen options may vary with your application. Instant messaging may be Note accessible with a single key press. Contact your system administrator about this option. 1. Do one of the following: 4 - 4 —...
Page 161 2. Tap the New soft key, enter the phone number, URL, or IP address to send the message to, and then tap the Ok soft key. The phone number, URL, or IP address you entered displays on the screen. 3. Do one of the following: —...
Page 162: Using Buddy Lists
User Guide for the Polycom VVX 1500 D Phone Using Buddy Lists Monitoring the status (presence) of contacts is an optional feature that your system Note administrator enables. Your system may not support it. For more information, contact your system administrator.
Page 163 The My Status screen displays. 2. Tap the status you want, and then tap the Select soft key. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.
Page 164: Managing Buddies
User Guide for the Polycom VVX 1500 D Phone The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen.
Page 165 Using the Advanced Features of Your Phone Updating Your Buddy List Update your buddy list by updating the contacts in your local Contact Directory. To update your buddy list: 1. Tap > Features > Contact Directory. The Directory screen displays. 4 - 9...
Page 166 User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact you want to monitor or stop monitoring, and then tap the 3. Tap the Watch Buddy field, and then tap the field’s highlighted grey box. 4. Tap the Save soft key.
Page 167 Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their buddy list and view your status. Note To view a list of contacts that can and cannot monitor your status, do the following: •...
Page 168 User Guide for the Polycom VVX 1500 D Phone 2. Tap the contact you want to block or unblock. 3. Tap Block Buddy, and then tap the field’s highlighted grey box. From the 4. Tap the Save soft key. 5. Tap...
Page 169: Monitoring Buddies
Monitoring Buddies You can monitor the status of all the contacts in your buddy list from the idle screen (if your buddy has a Speed Dial Key), or from the Buddy Status list. Monitoring Buddies from the Idle Screen Your phone automatically assigns a buddy to a Speed Dial Key (if one is available).
Page 170: Integrating With Microsoft Live Communications Server 2005
User Guide for the Polycom VVX 1500 D Phone Monitoring Buddies from the Buddy List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list.
Page 171 Any contact you add through your buddy list will appear as a contact in Microsoft Office Communicator and Windows Messenger. Any contact you add as a contact in Microsoft Office Communicator and Windows Messenger will appear in your buddy list. You can access your Privacy List on the phone to allow or disallow your contacts from monitoring your presence.
Page 172: Using The Busy Lamp Field
User Guide for the Polycom VVX 1500 D Phone Using the Busy Lamp Field Busy Lamp Field (BLF) is an optional feature that your system administrator sets Note up. Your system may not support it. The BLF feature allows you to monitor a line on another phone so you can tell if the other line is idle or busy (has an active call).
Page 173: Recording Calls And Conferences
When you record a video call, your phone will only record the audio component. For a list of supported USB devices to record phone audio, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
Page 174 User Guide for the Polycom VVX 1500 D Phone The Record soft key controls recording and is available: • • • • The Record soft key is not available: • • • If you put an active call on hold, recording pauses. Recording continues if the called party puts you on hold.
Page 175 (along with information about the unsupported product): “Unsupported USB device attached.” Polycom recommends that you do not remove the USB device while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB device itself may be damaged by this action.
Page 176: Recording Calls
(either one-party or all-party consent). You can find specific information about US state requirements at http://www.rcfp.org/taping/. Telephone call recording regulations in other countries vary widely. Polycom recommends checking with the local government’s telecommunications authority and government legal agencies.
Page 177: Recording Conferences
2. To start recording, tap the Start soft key. 3. To stop recording, do one of the following: Recording Conferences You can record conference calls in the same way as other calls with the following exceptions: • • “*R*” displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key.
Page 178: Pausing And Resuming Recording
User Guide for the Polycom VVX 1500 D Phone Pausing and Resuming Recording You can pause recording by tapping the Pause soft key. When you tap the Resume soft key, recording continues within the same .wav file. To pause a recording: >>...
Page 179: Playing Back Recorded Calls
To resume a recording: >> Playing Back Recorded Calls Call Playback is an optional feature and may not be supported on your particular Note system. For more information, see your system administrator. If the Call Recording and Playback feature is available, and a removable USB device is connected to your phone, you can play back calls that you recorded on your phone.
Page 180 USB device, the message “Unsupported USB device attached” appears. Polycom recommends that you do not remove the USB device while playing back files. There is a small probability that the USB device itself may be damaged by this action.
Page 181: Browsing Recorded Calls
Browsing Recorded Calls To browse the recorded files: 1. Do one of the following: 2. Tap the recording you want to rename, delete, or play back. 3. Tap — Tap > Browse Recordings. — Tap > Features > Removable Storage Media > Browse Recordings.
Page 182: Playing Back Recorded Calls
User Guide for the Polycom VVX 1500 D Phone Playing Back Recorded Calls To play back a recorded call: 1. Do one of the following: 4 - 26 — Tap > Browse Recordings. — Tap > Features > Removable Storage Media >...
Page 183 2. Tap the file you want to play back, and then tap the Open soft key. The filename you selected displays. The length of the file (in hours, minutes, and seconds) and the size of the file also display. 3. Tap the Play soft key. “Playing”...
Page 184: Answering A Call While Playing Back Recorded Calls
User Guide for the Polycom VVX 1500 D Phone 4. Tap Answering a Call While Playing Back Recorded Calls If you are playing back a file and an incoming call arrives, playback pauses and the phone rings. If you don’t answer your phone, playback remains paused, and you must tap the Resume soft key to continue playback.
Page 185 — If you were listening to the file with the speakerphone, tap When the call ends, the idle screen displays. To answer a call using the handset: Do one of the following: >> — If you were listening to the file with the speakerphone or a headset, lift the handset.
Page 186: Using The Browser
User Guide for the Polycom VVX 1500 D Phone Using the Browser Using the Browser is an optional feature that your system may not support. For Note more information, contact your system administrator. If the Browser uses over 30MB of memory and either the amount of free memory on the phone is below 6MB or the real time is between 1 A.M.
Page 187 Using the Advanced Features of Your Phone Tap this soft key... To do this... Access the four arrow soft keys (see the next row) so you can move the Web page up, down, or to the side. (You can also tap this soft key to hide the four arrow keys.) Move the web page up, down, or to the side.
Page 188 User Guide for the Polycom VVX 1500 D Phone • For more information on entering and editing data, see Note Fields 4 - 32 Editing soft keys—allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser.
Page 189: Restarting Your Phone
Restarting Your Phone Periodically, you may need to restart your phone so the phone can accept a new configuration. If your phone malfunctions, you may be able to restore normal operation without Note restarting it. Before you restart your phone, contact your system administrator. Call lists are automatically cleared when you restart the phone.
Page 190 User Guide for the Polycom VVX 1500 D Phone 4 - 34...
Page 191: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your Polycom VVX 1500 D phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take.
Page 192: Troubleshooting Power And Startup Issues
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Power and Startup Issues Symptom There are power issues. Troubleshooting Dialpad Issues Symptom The dialpad does not work. 5 - 2 Problem The phone has no power. Problem The dialpad on the phone does not respond.
Page 193: Troubleshooting Access Issues
Troubleshooting Access Issues Symptom There is no response when you press a feature key. The display shows “Network Link is Down.” Problem The phone is not in an active state. The LAN cable is not properly connected. Troubleshooting Your Phone Corrective Action •...
Page 194: Troubleshooting Call Issues
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Call Issues Symptom There is no dial tone. The phone does not ring. 5 - 4 Problem Power is not correctly applied to the phone. Dial tone is not present on one of the audio paths.
Page 195 Symptom “Service Unavailable” appears on the graphic display. You cannot place a call. The phone is unable to place or receive H.323 calls. Problem The user tapped the New Call soft key, dialed a number with the handset on-hook, or attempted to make a call from the contact directory when the phone was not registered.
Page 196: Troubleshooting Display Issues
User Guide for the Polycom VVX 1500 D Phone Troubleshooting Display Issues Symptom There is no display. The display is incorrect. The display has bad contrast. The display flickers. The touch screen turns off too frequently. The touch screen is always off when I arrive at work.
Page 197: Troubleshooting Audio Issues
Troubleshooting Audio Issues Symptom There is no audio on the headset. Headset Memory Mode is enabled, but calls are not going to the headset. Troubleshooting Video Issues Symptom The phone does not automatically transmit near-site video at the start of all calls. Near-site video is not very clear.
Page 198: Testing Phone Hardware
User Guide for the Polycom VVX 1500 D Phone Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display.
Page 199: Safety Notices
Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
Page 200 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
Page 201 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
Page 202 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
Page 203: Index
Index Numerics 3.5mm connector, location of 1–10 answering calls 3–13, 3–14 App key, about 1–17 arrow keys, about 1–16 attended transfer 3–27 auto answer, enabling 2–16 Auto Divert setting 2–52, 2–67 Auto Reject setting 2–52, 2–66 background picture, updating 2–8, 2–15, 2–16 backlight intensity 2–19 bandwidth, setting for video calls 2–18 BLF feature 4–16...
Page 204 User Guide for the Polycom VVX 1500 D Phone Contact Directory about 2–46 adding contacts to 2–49, 2–53 calling from 2–62 deleting contacts from 2–61 searching for contacts in 2–55 updating contacts in 2–58 viewing contacts in 2–46 contacts adding to local directory 2–49, 2–53 calling 2–62, 2–63...
Page 205 Line Key icons 2–68 Line Key status indicators 1–20, 4–16 Line Keys, about 1–20 lines, multiple 2–68 local camera view mode 2–34 local directory. See Contact Directory lowercase characters, entering 1–26, 1–28 maximum backlight intensity 2–19 Menu key, about 1–17 microphone, muting 2–42 Microsoft Office Live Communications Server 2005 4–6, 4–14...
Page 206 User Guide for the Polycom VVX 1500 D Phone screen saver, setting up 2–10 screen saver, stopping or disabling 2–13 screen, adjusting 1–12 screen, cleaning 1–29 Select key, about 1–16 Select Video soft key 3–25 shared lines about 2–71 and forwarding calls 2–71 and the H.323 protocol 2–71...
Page 207 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
Page 208 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
Page 209 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
Page 210 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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Vvx 1500 d

Polycom 1725-16824-001 User Manual

About this Guide

1 Getting Started with Your Phone

2 Customizing Your Phone

3 Using the Basic Features of Your Phone

4 Using the Advanced Features of Your Phone

5 Troubleshooting Your Phone

Safety Notices

Index

Quick Links

Troubleshooting

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