Polycom 1725-16843-001 User Manual
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Polycom 1725-16843-001 User Manual

Polycom 1725-16843-001 User Manual

Business media phone
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User Guide for the
®
®
Polycom
VVX
1500
Business Media Phone
UC Software Release 3.3.1
|
September, 2010
|
1725-16843-001 Rev.D

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Summary of Contents for Polycom 1725-16843-001

  • Page 1 User Guide for the ® ® Polycom 1500 Business Media Phone UC Software Release 3.3.1 September, 2010 1725-16843-001 Rev.D...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: Table Of Contents

    During Calls ........... . 42 Polycom, Inc.
  • Page 4 User Guide for the Polycom VVX 1500 Business Media Phone Changing the Way Calls are Answered ......55 Working with Call Lists .
  • Page 5 Using Buddy Status Lists ......... 91 Working with a Polycom CMA System ......97 Using the Busy Lamp Field .
  • Page 6 User Guide for the Polycom VVX 1500 Business Media Phone Customizing the Phone Display ....127 Changing the Language ......... 127 Changing the Time and Date Display .

  • Page 7: Getting Started With Your Phone

    Getting Started with Your Phone This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom phone or when you have experience, but you need a quick refresher. Your phone can be customized to show only those options used in your organization.

  • Page 8: Changes To This Guide

    User Guide for the Polycom VVX 1500 Business Media Phone Changes to this Guide The following sections have been added to this edition: • • • • • The following sections have significant updates in this edition: • • •...

  • Page 9: Introducing Phone Components

    Headset Connector USB Connector LED Indicator Privacy Shutter Adjuster Camera Polycom, Inc. Description Provides audio output for calls that use the handset. Provides ringer and hands-free (speakerphone) audio output. Allows you to connect a headset to the phone. Allows you to connect a USB flash drive to display pictures on your phone, and to record and play back calls.

  • Page 10: Understanding The Phone Keypad

    User Guide for the Polycom VVX 1500 Business Media Phone Understanding the Phone Keypad The following figure shows the keys on the phone console. Arrow Keys Left and Right Arrow Keys Left Arrow Key Right Arrow Key Select Key Delete Key...

  • Page 11: What Displays On The Touch Screen

    Information about the call, such as the phone number of the party with whom you’re talking and the duration of the call, appears next to the far site when it is displayed in the window in the center of the touch screen. Polycom, Inc. Description Transfers the current call to another party.
  • Page 12 User Guide for the Polycom VVX 1500 Business Media Phone The following figure is an example of what displays on the touch screen during a call. Feature Status bar Description Displays the time and date, the phone’s number, messages, and icons.
  • Page 13 Inactive call group Soft keys Menu key Line Keys and Speed Dial Keys Speed Dial Keys Polycom, Inc. Description Icons display along the far-left of the status bar. The following icons can display: —Messages waiting —Missed calls —Do Not Disturb enabled —USB flash drive attached and idle...
  • Page 14 User Guide for the Polycom VVX 1500 Business Media Phone Feature Line Key status indicator Line Key Picture-in-Picture window (PIP) Description A Line Key can have one of the following status indicators: • Solid green—A dial tone is available, dialing is in progress, or a call is active.

  • Page 15: Phone Icons

    Buddy Status when provisioned by a Polycom Converged Management Application™ (CMA™) system (Available for a call) Buddy Status when provisioned by a Polycom CMA system (On the phone, but available for a call) Buddy Status when provisioned by a Polycom CMA system...
  • Page 16 User Guide for the Polycom VVX 1500 Business Media Phone Icon Description Call (audio-only) Call with Polycom HD Voice Call (video) Call (video) with Polycom HD Voice Call on hold (private line) Call on hold (shared line) Call without Polycom HD Voice (private line)
  • Page 17 What Displays on the Touch Screen? Icon Polycom, Inc. Description Line (unregistered) Login credentials locked Message waiting indicators Missed calls indicator Mute applied Speed Dial Key USB device attached and idle USB device attached and playing back USB device attached and recording...

  • Page 18: Navigating Menus, Lists, And Fields

    User Guide for the Polycom VVX 1500 Business Media Phone Navigating Menus, Lists, and Fields To navigate menus, lists, and fields, you can: • • • • To operate your phone, follow these tips: After 40 seconds of inactivity, the menu system automatically exits to the idle screen unless an edit session is in progress.
  • Page 19 Scroll through items page-by-page Go to the top or bottom of a list Highlight items Polycom, Inc. Getting Started with Your Phone Then do this ... Do one of the following: • Press the area of the touch screen where the...

  • Page 20: Entering Data And Editing Fields

    User Guide for the Polycom VVX 1500 Business Media Phone If you want to ... Scroll through values for a field Select a value for a field Select an item Select a soft key View additional soft keys Enable or disable fields...

  • Page 21: Using The Touch Screen Keyboard

    Using the Touch Screen Keyboard You can use the touch screen keyboard to quickly update field information. To use the touch screen keyboard to update data: Polycom, Inc. To update a field, tap the field. The keyboard icon, , displays next to the screen title.
  • Page 22 User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows the keyboard that displays on the touch screen when you update a directory entry. Enter the information. Do the following: If you want to ... Enter uppercase (A) characters,...
  • Page 23 Entering Data and Editing Fields Polycom, Inc. If you want to ... Enter numbers Enter special characters Enter text in a particular character encoding Enter a URL Delete data you entered Delete an entire field of data To confirm the updates, tap Getting Started with Your Phone Then do this ...

  • Page 24: Using The Dialpad Keys On The Phone Console

    User Guide for the Polycom VVX 1500 Business Media Phone Using the Dialpad Keys on the Phone Console You can use the keys on your phone console to update field information. To use the dialpad keys to enter or edit data: Tap a field to select it.
  • Page 25 Entering Data and Editing Fields Polycom, Inc. If you want to ... Enter special characters Enter text in a a particular character encoding Enter a URL Delete text you entered Tap the Save soft key. Getting Started with Your Phone Then do this ...

  • Page 26: Tips For When You're In Video Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Tips for When You’re in Video Calls Use these tips when you’re in a video call or conference: • • • • • • • • • • For the top ten do’s and don’ts for when you’re in a conference call, see Polycom Conference Call Etiquette, available from http://www.polycom.com/global/documents/products/voice/conferencin...

  • Page 27: Registering The Phone

    Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Quick Tip 44011, Registering Standalone Polycom SoundPoint IP/SoundStation IP and Polycom VVX 1500 Phones, available at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical _Bulletins_pub.html...
  • Page 28 User Guide for the Polycom VVX 1500 Business Media Phone Registering the Phone Polycom, Inc.

  • Page 29: Using The Basic Features Of Your Phone

    Using the Basic Features of Your Phone This chapter shows you how to use the basic features of your Polycom VVX 1500 business media phone. The topics include: • • • • • • • • • • • •...

  • Page 30: Calling And Answering

    User Guide for the Polycom VVX 1500 Business Media Phone Calling and Answering Your phone can exchange video with a video endpoint other than a Polycom VVX 1500 business media phone. For a list of compatible endpoints, see your system administrator.

  • Page 31: Answering Calls

    Line Key status indicator flashes green. After 10 seconds, the incoming call window is minimized and placed at the bottom of the touch screen, above the soft keys. Polycom, Inc. ), on the Line Key. Green—Indicates that the Line Key has an active call or an incoming call.

  • Page 32: Answering When Not In Another Call

    User Guide for the Polycom VVX 1500 Business Media Phone In addition to the usual incoming call indicators (the incoming call window, green Line Key, and flashing green status indicator), your system administrator can enable your touch screen to flash bright orange when you have an incoming call.

  • Page 33: Answering When In Another Call

    A “beep” is the default call waiting tone. Your system administrator can change the tone to another sound, or make it silent. Note Polycom, Inc. — Tap the incoming call window that displays in the middle of the touch screen.

  • Page 34: Answering On A Shared Line

    User Guide for the Polycom VVX 1500 Business Media Phone • • • To answer an incoming call when you’re in another call: >> Tap the Line Key with the status indicator that is flashing green, or tap the If you wait more than ten seconds, the incoming call window is minimized and placed in the inactive call group (along the bottom of the touch screen), and the active call reappears in the window in the center of the touch screen.

  • Page 35: Answering Calls Automatically

    To enable your phone to automatically answer calls: Polycom, Inc. “Customizing Video During Calls” > Settings > Basic > Preferences > Auto Answer.

  • Page 36: Placing Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Placing Calls • • Note You can place a call in various ways using your phone: • • • You can dial the number first, and then choose the method to speak to the other party (handset, speakerphone, or headset), or choose the method first, and then dial the number.

  • Page 37: Calling By Dialing Numbers, Urls, Or Ip Addresses

    Calling Using the Handset You can use the handset to dial a number, URL, or IP address. Polycom, Inc. “Calling by Dialing Numbers, URLs, or IP Addresses” “Calling from Lists, Directories, and Keys” “Calling Using the H.323 Protocol”...

  • Page 38: Entering Data And Editing Fields" On

    User Guide for the Polycom VVX 1500 Business Media Phone To dial a number using the handset: >> Do one of the following: Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits. If your phone does not automatically place the call after you enter a phone number, tap the Send soft key.
  • Page 39 If you frequently use a headset and want to make it the default call path, see “Enabling Headset Memory Mode” Note Polycom, Inc. — Tap the New Call soft key or the Line Key, or press a dial tone. Then, enter the phone number.

  • Page 40: Calling From Lists, Directories, And Keys

    User Guide for the Polycom VVX 1500 Business Media Phone To dial a number using the headset: >> With the optional headset connected, do one of the following: Your system administrator sets up your phone to automatically place the call after you enter a certain number of digits.
  • Page 41 To enable this feature, see “Saving Corporate Directory Search Results” Note Polycom, Inc. Display a call list. (See “Viewing Call Lists” From the Received Calls, Missed Calls, or Placed Calls screen, press...
  • Page 42 User Guide for the Polycom VVX 1500 Business Media Phone Calling by Speed Dialing A contact may not have a speed dial number. To find out what a contact’s speed dial index number is, or to assign or update a speed dial index number, see “Updating Your Local Contact Directory”...

  • Page 43: Calling Using The H.323 Protocol

    You may also be able to choose to allow your phone to automatically select the protocol to use. Polycom, Inc. — From the idle screen, press Information screen, scroll to the contact. Then, tap the contact, pick up...
  • Page 44 User Guide for the Polycom VVX 1500 Business Media Phone If your phone is set up to handle both protocols, you may be able to choose a protocol before you place a call using one of the following methods: •...

  • Page 45: Ending Calls

    Enabling Headset Memory Mode For a list of supported headsets, see Technical Bulletin 37477, SoundPoint IP and Polycom VVX 1500 Headset Compatibility List, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html. This feature is useful for permanent or full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset.

  • Page 46: Using Electronic Hookswitch

    User Guide for the Polycom VVX 1500 Business Media Phone To enable Headset Memory Mode: All calls will now go to your headset. If you tap the Line Key with the flashing green status indicator or the Answer soft key to receive a call, the call will connect to your headset automatically.

  • Page 47: While Your Phone Rings

    To reject a call: >> While your phone rings, tap the Reject soft key. The call ends. Polycom, Inc. Temporarily ignore the call before answering it. See Incoming Calls” on page 41. Terminate the call so you can’t answer it. See on page 41.

  • Page 48: Forwarding Calls While Your Phone Rings

    User Guide for the Polycom VVX 1500 Business Media Phone Forwarding Calls While Your Phone Rings Your company’s settings may override this feature. For more information, contact your system administrator. Call forwarding is not available on shared lines. You cannot forward calls from endpoints that use the H.323 protocol. In addition, you cannot set up forwarding for lines that only use the H.323 protocol.

  • Page 49: Holding And Resuming Calls

    If you’re in a conference and don’t want anyone to hear you, press Note Polycom, Inc. The hold icon, , will display on the Line Key. The Line Key status indicator will flash red.
  • Page 50 User Guide for the Polycom VVX 1500 Business Media Phone Handling Multiple Calls on Hold Your phone displays all calls for a Line Key by displaying multiple windows on the screen. The phone only displays the calls for one Line Key at a time.

  • Page 51: Transferring Calls

    To perform a consultative transfer: Polycom, Inc. Consultative—The party to whom you want to transfer the call answers their phone before you transfer the call or hang up. You can consult with them before completing the transfer.

  • Page 52: Setting Up Conference Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Performing a Blind Transfer When you use a blind transfer, you transfer a call without speaking to the party to whom you’re transferring the call. The call is automatically transferred as soon as you dial the party’s number.

  • Page 53: Hosting Conference Calls

    “Video can only be active with one party at a time” displays. Note To choose the participant with whom to exchange video, see Conference Call Participants” Polycom, Inc. “Managing Conference Call Participants” “Hosting Conference Calls” on page 47 “Holding and Resuming Conference Calls”...
  • Page 54 User Guide for the Polycom VVX 1500 Business Media Phone To set up a conference call using the Conference soft key or dialpad key: If configured for single key-press conferences, you Conference soft key again. Note Call the first party. See “Placing Calls”...

  • Page 55: Holding And Resuming Conference Calls

    Resume soft key. To end the conference call and place all other conference call participants on hold, tap the Split soft key. Polycom, Inc. or a different Line Key), tap the Join soft key. The Conference screen displays.

  • Page 56: Ending Conference Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Ending Conference Calls You can end a conference, and your connection to the other participants, by tapping the End Call soft key. By default, when you tap the End Call soft key, the other participants remain connected.
  • Page 57 Select Video soft key also displays. To manage a conference call: Polycom, Inc. During a conference call, tap the window of the conference call participant you want to manage.
  • Page 58 User Guide for the Polycom VVX 1500 Business Media Phone — Hold—Places a selected conference participant on hold. The held party cannot hear any participant, and no participant can hear the held party. — Remove—Removes the selected conference participant from the conference, ends the conference call, and creates an active call between you and the other participant.

  • Page 59: Handling Video During Conference Calls

    Note You cannot start and stop far-site video. If your phone receives far-site video, it will always display it. Polycom, Inc. to display soft keys that allow you to start and stop near-site video, on page 53. “Changing When and How Video Displays”...
  • Page 60 User Guide for the Polycom VVX 1500 Business Media Phone You don’t have to access the video soft keys to display video on the full screen. During a video call, tap the window in the center of the touch screen to display the site on the full screen.

  • Page 61: Changing The Way Calls Are Answered

    For more information, see Calls While Your Phone Rings” To forward all calls to another party: Polycom, Inc. “Forwarding All Calls to Another Party” “Rejecting Calls from a Contact” “Diverting Calls from a Contact to Another Party”...
  • Page 62 User Guide for the Polycom VVX 1500 Business Media Phone You can also enter a URL or an IP address. For more information on using a URL or an IP address, see Note If you chose to always forward calls, the Line Key displays the forwarding...
  • Page 63 Changing the Way Calls are Answered The following figure shows Line 2076 with the Always forwarding type enabled. To disable call forwarding: Polycom, Inc. Do one of the following: — Tap > Features > Forward. — From the idle screen, tap the Forward soft key.

  • Page 64: Rejecting Calls From A Contact

    User Guide for the Polycom VVX 1500 Business Media Phone Rejecting Calls from a Contact You can send all incoming calls from a particular contact to your voice and video mail system. (If you don’t have one set up, the call will still ring on your phone.)

  • Page 65: Temporarily Refusing All Calls (Do Not Disturb)

    • Enabling Do Not Disturb on shared lines disables ringing only. You will still see a visual notification of the call and have the option to answer the call. Polycom, Inc. The Do Not Disturb icon, Line Key. The “Do Not Disturb” message scrolls under the time.

  • Page 66: Multiple Lines And Do Not Disturb

    User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows the Do Not Disturb icon on the status bar and Line Key, and the “Do Not Disturb” message that scrolls under the time. To enable Do Not Disturb: >>...
  • Page 67 Note The Do Not Disturb icon, selected. The following figure shows Do Not Disturb enabled for one line only. Polycom, Inc. Press From the Line Select screen, tap the line for which you want to apply Do Not Disturb. From the Do Not Disturb screen, tap the Enable soft key.

  • Page 68: Working With Call Lists

    User Guide for the Polycom VVX 1500 Business Media Phone To disable Do Not Disturb for a particular line: You can automatically enable or disable Do Not Disturb for all lines. To automatically enable Do Not Disturb for all lines, tap the Set All soft key. To automatically disable the feature for all lines, tap the Clear All soft key.

  • Page 69: Viewing Call Lists

    You can access any call list from the Call Lists menu, or you can quickly access missed calls from the idle screen. To view a call list: >> Do one of the following: Polycom, Inc. — Tap > Features > Call Lists > Missed Calls, Received Calls, or Placed Calls.

  • Page 70: Managing Call Lists

    User Guide for the Polycom VVX 1500 Business Media Phone Managing Call Lists You can clear all the records in a call list, or just one record. You can also choose a record in a list and return the call, store the call details in your local Contact Directory, or view detailed information about the particular call.

  • Page 71: Working With Contact Directory

    If a protocol is specified for a contact, the protocol type will display in the directory. For example, if Lauren Gates uses the SIP or H.323 protocol, the directory entry will look like this: Lauren Gates (1951 SIP) or Lauren Gates (1951 H323). Polycom, Inc. Dial contacts. See “Calling from Directories”...

  • Page 72: Adding Contacts To Your Local Contact Directory

    User Guide for the Polycom VVX 1500 Business Media Phone Adding Contacts to Your Local Contact Directory You can add contacts to your local Contact Directory in the following ways: • • • Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory.
  • Page 73 Working with Contact Directory Polycom, Inc. If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. Contacts with a speed dial index number can be automatically assigned to a Speed Dial Key for one-touch dialing. For more information, see “Managing Speed Dials”...
  • Page 74 User Guide for the Polycom VVX 1500 Business Media Phone If you don’t have a mail system set up, enabling the Auto Reject field will have no effect. Each time the contact calls, your phone will ring (unless you choose to divert the contact’s calls, or enable call forwarding or Do Not Disturb on your phone).

  • Page 75: Updating Your Local Contact Directory

    (step 3). Updating Your Local Contact Directory You can update information for contacts in your local Contact Directory. To update a contact: Polycom, Inc. Display a call list. (See “Viewing Call Lists” Press to scroll to the call you want to save to your local Contact Directory, and then tap the Save soft key.

  • Page 76: Deleting Contacts From Your Local Contact Directory

    User Guide for the Polycom VVX 1500 Business Media Phone Deleting Contacts from Your Local Contact Directory You can delete contacts from your local Contact Directory. To delete a contact: Working with Corporate Directory If your system administrator sets up Corporate Directory on your phone, you may have read-only access to portions of your Corporate Directory.

  • Page 77: Adding Corporate Directory Contacts To Your Local

    You can save any contact listed in your Corporate Directory to your local Contact Directory. The contact’s first and last names (if available) and contact number are saved. Polycom, Inc. Do one of the following: — Tap > Features > Corporate Directory.

  • Page 78: Saving Corporate Directory Search Results

    User Guide for the Polycom VVX 1500 Business Media Phone To add a contact to your local Contact Directory: If you have enabled your phone to save the results of your last search (or remember the last contact you selected), your previous search results (or the contact), will display instead of a blank search screen.

  • Page 79: Controlling What Is Heard

    Or, you can choose distinctive ring tones for different lines on your phone. To select a ring tone for your phone or a specific line: Polycom, Inc. > Settings > Basic > Preferences > Corporate Directory > View Persistency.

  • Page 80: Changing The Speaker Volume

    User Guide for the Polycom VVX 1500 Business Media Phone Setting Ring Tones for Contacts Your company’s settings may override this feature. For more information, contact your system administrator. Note You can set a distinctive ring tone for each contact in your Contact Directory so you can distinguish callers.

  • Page 81: Muting The Microphone

    By default, all sound effects are heard from the speaker. To choose where you hear sound effects: Polycom, Inc. , glows red, and again. > Settings > Basic > Preferences > Audible Ringer.

  • Page 82: Managing Speed Dials

    User Guide for the Polycom VVX 1500 Business Media Phone Managing Speed Dials You can associate contacts with Speed Dial Keys for single touch dialing of frequently used numbers. Speed Dial Keys display The following figure shows a phone with two Line Keys (2076 and 1948), and four Speed Dial Keys (assigned to Lauren Gates, Jack Jones, Milton Stone, and Teresa Swift).

  • Page 83: Adding Speed Dial Keys

    Speed Dial Key. To assign a new Speed Dial Key: Polycom recommends that you assign speed dial index values consecutively. For example, if you assign the third position to the speed dial index value “2,” assign the fourth position to the speed dial index value “3.”...

  • Page 84: Accessing Voice And Video Mail

    User Guide for the Polycom VVX 1500 Business Media Phone Accessing Voice and Video Mail • • Note You can access voice and video mail messages from your phone. Your mail is saved in a centralized location. Your phone may indicate mail by the following: •...

  • Page 85: Working With Multiple And Shared Lines

    You can set up any available key (that is, one that is not assigned to a line) as a Speed Dial Key. Speed Dial Keys display Polycom, Inc. Using the Basic Features of Your Phone Displays for ...

  • Page 86: Supporting Multiple Line Keys Per Line

    User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows a phone set up with one phone line (2076). Since one Line Key is taken, there are five keys available that you can assign as Speed Dial Keys. In this example, five Speed Dial Keys are set up.

  • Page 87: Supporting Shared Lines

    Line Key Icon Locking and Unlocking the Phone • • Note Polycom, Inc. Shared Line Status Idle Active call Call or calls on hold Locking your phone is a feature that your system may not support. For more information, see your system administrator.

  • Page 88: About Your User Password

    User Guide for the Polycom VVX 1500 Business Media Phone Lock your phone to do the following: • • • When your phone is locked: • • • You unlock the phone by entering your user password. If your phone restarts for any reason while it is locked, it will be locked when the phone starts up again (unless your phone is configured to start up unlocked).

  • Page 89: Locking And Unlocking Your Phone

    Note To unlock your phone: The phone unlocks. Polycom, Inc. > Settings > Basic > Lock Phone. From the Lock Phone screen, select how you want incoming calls handled when your phone is locked.

  • Page 90: Calling And Answering From A Locked Phone

    User Guide for the Polycom VVX 1500 Business Media Phone Calling and Answering from a Locked Phone From a locked phone, anyone can dial the standard emergency number (for example, 911), and up to five authorized numbers that an administrator can set up.
  • Page 91 Locking and Unlocking the Phone To answer a call on a locked phone: The call connects. Polycom, Inc. While the phone rings, tap the Answer soft key. From the Answer the Call screen, enter your password, and then tap the Enter soft key.
  • Page 92 User Guide for the Polycom VVX 1500 Business Media Phone Locking and Unlocking the Phone Polycom, Inc.

  • Page 93: Using The Advanced Features Of Your Phone

    Using the Advanced Features of Your Phone This chapter shows you how to use the advanced features of your Polycom VVX 1500 business media phone. The topics include: • • • • • • • • • Using Instant Messaging Instant messaging is an optional feature that your system administrator enables.
  • Page 94 User Guide for the Polycom VVX 1500 Business Media Phone Your phone may indicate instant messages by the following: • • • • Reading and Managing Instant Messages Messages display in the order they are received (the first message received displays first).
  • Page 95 To send an instant message: • • Polycom, Inc. Screen options may vary with your application. Instant messaging may be accessible with a single key press. Contact your system administrator about this option.
  • Page 96 User Guide for the Polycom VVX 1500 Business Media Phone The phone number, URL, or IP address you entered displays on the screen. Do one of the following: — To choose a pre-scripted message, tap the Select soft key. From the Message Select screen, tap the message you want.

  • Page 97: Using Buddy Status Lists

    Your system may not support it. For more information, contact your system administrator. If your phone is provisioned by a Polycom Application™ (CMA™) system, your phone handles presence and Buddy Status lists differently than what is described in this section. For information on monitoring the status of CMA contacts, see CMA System”...
  • Page 98 User Guide for the Polycom VVX 1500 Business Media Phone To update your presence settings: The status you selected displays on the status bar (unless you selected Online). The following figure shows what the touch screen looks like when you assign a presence status (in this case, “Busy”).

  • Page 99: Managing Buddies

    Buddy Status list, and on the idle screen (if your buddy has a Speed Dial Key). To view your Buddy Status list, tap the Buddies soft key from the idle screen. Polycom, Inc. > Features > Contact Directory. From the Directory screen, tap the contact you want to start or stop monitoring, and then tap the Edit soft key.

  • Page 100: Blocking And Unblocking Contacts From Viewing Your Status

    User Guide for the Polycom VVX 1500 Business Media Phone Blocking and Unblocking Contacts from Viewing Your Status Block a contact in your Contact Directory if you don’t want the contact to view your status. If you unblock a contact, the contact can add you to their Buddy Status list and view your status.
  • Page 101 Monitoring Buddies from the Buddy Status List If you can’t monitor all your buddies from the idle screen (because you have more buddies than available Speed Dial Keys), use the Buddy Status list. Polycom, Inc. Using the Advanced Features of Your Phone Speed Dial Key Icon...

  • Page 102: Integrating With Microsoft Live Communications Server 2005

    User Guide for the Polycom VVX 1500 Business Media Phone To monitor a buddy from your Buddy Status list: >> Do one of the following: Integrating with Microsoft Live Communications Server 2005 Your system administrator can configure your phone to work with Microsoft Live Communications Server 2005 and communicate with others using Microsoft Office Communicator and Windows Messenger.

  • Page 103: Working With A Polycom Cma System

    A Polycom scheduling and endpoint management system that your system administrator may set up. Your system may not support it. Your phone may be provisioned by a Polycom CMA system so that you can: • • If you’re unable to access the CMA features on your phone, you may have to re-submit your login credentials.

  • Page 104: Searching And Dialing From The Cma Directory

    User Guide for the Polycom VVX 1500 Business Media Phone Searching and Dialing from the CMA Directory If your phone is provisioned by a CMA system, you have access to a CMA Directory that lists people and groups in your organization. You can search for and dial people from this directory.

  • Page 105: Using Buddy Status Lists With A Cma System

    Working with a Polycom CMA System Using Buddy Status Lists with a CMA System If your phone isn’t provisioned by a CMA system, your phone handles presence and Buddy Status lists differently than what is described in this section. For information on monitoring the status of contacts when your phone isn’t provisioned by a...

  • Page 106: Buddy Status List

    User Guide for the Polycom VVX 1500 Business Media Phone Inviting People in the CMA Directory to Your Buddy Status List When you invite a person or system from the CMA Directory to your Buddy Status list, the person (if their system supports sharing presence) automatically displays in your Buddy Status List and on a Speed Dial Key (if available).
  • Page 107 Working with a Polycom CMA System An invitation is sent to the person. If the message “Contact does not support presence. Save to local Contact Directory?” displays after you press the Add Contact soft key, you can’t add the person to your Buddy Status list, but you can add the person to your local Contact Directory.

  • Page 108: Removing Buddies From Your Buddy Status List

    User Guide for the Polycom VVX 1500 Business Media Phone Removing Buddies from Your Buddy Status List When you remove a buddy from your Buddy Status list, you remove all the buddy’s endpoints from the list and all the buddy’s Speed Dial Keys. As well, you remove yourself from your buddy’s status list.
  • Page 109 Working with a Polycom CMA System The following table shows the icons that indicate a buddy’s status. If a buddy you’re monitoring has more than one endpoint, and one endpoint changes to “Offline,” then that buddy’s endpoint will be removed from your Buddy Status list.
  • Page 110 User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows a phone that is monitoring five buddies from their Speed Dial Keys. The buddies have the following status: • • • • • Viewing Buddies from the Buddy Status List If you can’t monitor all your buddies from the idle screen (because you have...

  • Page 111: Choosing How You Accept Invitations

    Working with a Polycom CMA System The following figure shows a Buddy Status list. Choosing How You Accept Invitations Each time a person adds you to their status list, your phone receives an invitation. You can set up your phone to automatically accept all invitations, or prompt you to accept or reject each invitation.

  • Page 112: Accepting And Rejecting Invitations

    User Guide for the Polycom VVX 1500 Business Media Phone To choose a method to accept invitations: Accepting and Rejecting Invitations If your phone is set up to prompt you each time an invitation arrives (see “Choosing How You Accept Invitations”...

  • Page 113: Updating Your Status

    Working with a Polycom CMA System Updating Your Status Update your status so that your buddies can monitor your status from their phones. You can choose one of the following status options: online, busy, be right back, away, out to lunch, or do not disturb. Your phone sends status to your buddies based on the option you choose.
  • Page 114 User Guide for the Polycom VVX 1500 Business Media Phone When you select a status setting (other than online), the setting scrolls under the time display on the status bar. The following table shows the status you can set, what the status means, and what displays on your buddies’...

  • Page 115: Dialing Buddies

    Working with a Polycom CMA System The status you selected scrolls under the time display on the status bar (unless you selected Online). The following figure shows what the touch screen looks like when you select a status setting (in this case, “Busy”). If you assign the status “Online” (the default status), the presence status does not display on the screen.

  • Page 116: About Your Login Credentials

    User Guide for the Polycom VVX 1500 Business Media Phone To dial from the Buddy Status list: The call is placed. To dial from a Speed Dial Key: >> From the idle screen, tap the buddy’s Speed Dial Key. The call is placed.

  • Page 117: Using The Busy Lamp Field

    The following table shows the BLF icons and status indicators that display when you monitor a line on another phone. BLF Status Idle Busy Polycom, Inc. , or tap The Login Credentials screen displays with the message “Multiple login failures can lock the user account.” (The message displays for five seconds.) Tap the Submit soft key.

  • Page 118: Recording Calls And Conferences

    User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows two remote lines. Line 1953 is idle and Line 4002 is busy. Recording Calls and Conferences • • • • Recording calls is an optional feature that your system may not support.
  • Page 119 Recording stops if all active calls end, no matter who ends the calls. If you press recorded. Polycom, Inc. When there are one or more calls connected to your phone During an active call When calls are on hold...
  • Page 120 User Guide for the Polycom VVX 1500 Business Media Phone Tones and indications (for example, dialing of digits or ringing from another party’s phone) that occur before a call connects are not recorded. Local tones and indications (for example, DTMF tones when dialing) are not recorded.

  • Page 121: Recording Calls

    To play back recorded calls, see Recording Calls Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.
  • Page 122 User Guide for the Polycom VVX 1500 Business Media Phone To start recording, tap the Start soft key. The Recording icon displays on the status bar while the phone records. To access the top-level soft keys (for example, Hold, End Call, Transfer, and Conference), tap the Back soft key.

  • Page 123: Recording Conferences

    Recording Calls and Conferences Recording Conferences Polycom recommends that you don’t remove the USB flash drive while recording. The file being recorded will be incomplete and cannot be played back later. There is a small probability that the USB flash drive itself may be damaged by this action.

  • Page 124: Playing Back Recorded Calls

    User Guide for the Polycom VVX 1500 Business Media Phone To resume a recording: >> Tap the Resume soft key. Playing Back Recorded Calls Call Playback is an optional feature and may not be supported on your particular system. If the Call Recording and Playback feature is available, and a removable USB flash drive is connected to your phone, you can play back calls that you recorded on your phone.

  • Page 125: Browsing Recorded Calls

    This section includes the following topics: • • • Browsing Recorded Calls To browse the recorded files: Polycom, Inc. , or on page 121). ® based computer using an application capable of playing .wav files. “Browsing Recorded Calls” on page 119 “Playing Back Recorded Calls”...

  • Page 126: Playing Back Recorded Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Playing Back Recorded Calls To play back a recorded call: From the Browse Recordings screen, tap the recording you want to rename, delete, or play back. You can rename, delete, or play back the selected .wav file by tapping the Rename, Delete, or Open soft keys.

  • Page 127: Answering A Call While Playing Back Recorded Calls

    If you decide to reject the incoming call, tap the Resume soft key, and playback will resume. For more information, see page 120. Polycom, Inc. — If you were listening to the file with the handset or headset, press — If you were listening to the file with the speakerphone, tap the Line Key with the flashing green status indicator.

  • Page 128: Using The Browser

    User Guide for the Polycom VVX 1500 Business Media Phone Using the Browser • • Your phone can display a Web page on the idle screen. You may be able to tap hyperlinks on this Web page to view additional Web pages in the main Web Browser.

  • Page 129: Using Navigation Soft Keys

    Navigation soft keys allow you to view previous Web pages, refresh the current page, return to the home page, or go back to the idle screen. Tap this soft key ... Polycom, Inc. Using the Advanced Features of Your Phone To do this ...

  • Page 130: Using Editing Soft Keys

    User Guide for the Polycom VVX 1500 Business Media Phone Using Editing Soft Keys Editing soft keys allow you to enter information in text boxes. To display the editing soft keys, tap a text box in the main Web Browser.

  • Page 131: Updating Your Phone's Configuration

    To restart the phone: The restart process begins. The process ends when the idle screen displays. Polycom, Inc. > Settings > Basic > Update Configuration. The message “Are you sure?”displays. If you still want to update the configuration, tap the Yes soft key.
  • Page 132 User Guide for the Polycom VVX 1500 Business Media Phone Restarting Your Phone Polycom, Inc.

  • Page 133: Customizing The Phone Display

    Customizing the Phone Display This chapter shows you how to customize your Polycom VVX 1500 business media phone display by adjusting certain settings, such as the time and date display, the brightness of the touch screen, and how video displays. You can also change the background image that displays, enable a screen saver, or use your phone as a picture frame to display your pictures.

  • Page 134: Changing The Time And Date Display

    User Guide for the Polycom VVX 1500 Business Media Phone Changing the Time and Date Display The time and date appear on the phone’s touch screen. If the phone cannot obtain a time and date, the display will flash. Contact your system administrator if either the time or date is incorrect.

  • Page 135: Changing The Brightness Of The Touch Screen

    • • In all other cases, the Backlight Idle intensity applies. Polycom, Inc. > Settings > Basic > Preferences > Time & Date. From the Time & Date screen, do one of the following: — To disable the time and date display, tap Disable.

  • Page 136: Changing The Background Picture

    User Guide for the Polycom VVX 1500 Business Media Phone To modify the backlight intensity: Changing the Background Picture Updating the background picture is an optional feature and may not be supported on your particular system. Note You can change the background picture that displays on your phone. By default, your screen displays a blue-patterned background that is named “Default.”...
  • Page 137 Depending on how your system is set up, you may have to tap Select Background. The Select Background screen displays instead. Note Polycom, Inc. > Settings > Basic > Preferences > Background. The Background screen displays. > Settings > Basic > Preferences > Background >...

  • Page 138: Using One Of Your Own Pictures As The Background Picture

    User Guide for the Polycom VVX 1500 Business Media Phone Using One of Your Own Pictures as the Background Picture You can use a picture that is stored on your USB flash drive as the background picture on your phone. When you set one of your pictures as the background picture, the picture will display as “Local File”...

  • Page 139: Displaying Screen Savers

    USB flash drive to the phone. The phone can only display the screen saver when the USB flash drive is attached to the phone. For a list of supported USB flash drives, see Technical Bulletin 38084, Supported USB Devices for SoundPoint IP 650 and 670 and Polycom VVX 1500 Phones, at http://www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pu b.html.
  • Page 140 User Guide for the Polycom VVX 1500 Business Media Phone 10 Tap After the number of minutes you specified in the Wait Time field, your phone will display the screen saver. You can stop the screen saver at any time by tapping the touch screen (but the screen saver will re-start if your phone is idle again).

  • Page 141: Stopping And Disabling Screen Savers

    For information on how to place pictures on a USB flash drive, connect the USB flash drive to your phone, and specify a folder, see on page 133. Polycom, Inc. Removing the USB flash drive. The screen saver will not display until you attach the USB flash drive again (and your phone has been idle for the period of time you specified).
  • Page 142 User Guide for the Polycom VVX 1500 Business Media Phone To display the pictures on your USB flash drive: >> Do one of the following: — From the idle screen, tap — Tap > Features > Removable Storage Media >...

  • Page 143: Changing When And How Video Displays

    • • If you stop or disable video, Polycom, Inc. — To pause and display the current picture only, tap the pictures one-by-one again, tap — To stop displaying the pictures and return to the idle screen, tap The pictures will not display again until you access the Picture Frame feature again (unless you have a screen saver set up, or you enable one).
  • Page 144 User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows what the touch screen looks like when you stop or disable video. Your system administrator can configure your phone so that your phone cannot transmit and receive video at all, even on a call-by-call basis.

  • Page 145: Starting And Stopping Near-Site Video During A Call

    139.) To enable or disable near-site video for all calls: Polycom, Inc. During a video call, tap the Video soft key or press soft keys that allow you to access video features. (The Video soft key is only available when a video call is active. If you...
  • Page 146 User Guide for the Polycom VVX 1500 Business Media Phone If you disable the setting, you can still transmit video on a call-by-call basis. To transmit video during a specific call, see During a Call” video at the start of the next call, unless you enable the setting beforehand.

  • Page 147: Changing The Clarity Of Near-Site Video

    If your camera points to a bright light source, increase the brightness, contrast, and sharpness levels so the near site will be more clear. Note Polycom, Inc. > Settings > Basic > Video > Camera Settings. From the Camera Settings screen, tap, and then adjust, the following camera settings: —...

  • Page 148: Changing How You View All Video Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Changing How You View All Video Calls In addition to setting up your phone to handle all video calls in a certain way, you can customize how you view video on a call-by-call basis. For more information on customizing video during a call, see You can set up your phone so that it handles all video calls in a certain way.

  • Page 149: Displaying Incoming Video Calls In A Large Window

    (the default setting). To display incoming video calls in a large window: Polycom, Inc. > Settings > Basic > Video > Video Call Settings. From the Video Call Settings screen, tap Auto Video Full Screen.

  • Page 150: Changing How Non-Pip Video Displays

    User Guide for the Polycom VVX 1500 Business Media Phone Changing How Non-PIP Video Displays Changes you make affect the next call. Note You can adjust the appearance of video images so that the video that displays in the window in the center of the touch screen, and on the full screen, display normal, full, or cropped images.

  • Page 151: Changing How The Pip Displays

    The following figure shows the PIP disabled in full screen mode. (Depending on the video endpoint, you may or may not see black bars.) Polycom, Inc. Full—The video image is stretched to fill the touch screen. Crop—Black bars don’t appear, and the video image is re-sized to maintain the correct aspect ratio.
  • Page 152 User Guide for the Polycom VVX 1500 Business Media Phone The following figure shows the PIP when it displays next to (“side-by-side” mode), rather than over, full screen video. The following figure shows the PIP when it displays over (“PIP” mode), rather than next to, full screen video.
  • Page 153 “Full” or “Crop” mode), the full screen video will display on the entire screen (without black sidebars). To choose “Full” or “Crop” mode, see Video Displays” Note Polycom, Inc. > Settings > Basic > Video > Local Camera View. From the Local Camera View screen, tap, and then adjust the following settings: —...

  • Page 154: Setting The Call Rate For Video Calls

    User Guide for the Polycom VVX 1500 Business Media Phone Setting the Call Rate for Video Calls Your system administrator can set a maximum call rate for video calls. If your system administrator sets a call rate limit, you will not be able to select a call rate above this limit.

  • Page 155: Changing Your Office Hours

    To change your office hours: Polycom, Inc. Office Hours—When you start work and how long you’re in the office each day. For more information, see page 149.

  • Page 156: Changing Timeouts

    User Guide for the Polycom VVX 1500 Business Media Phone Changing Timeouts You can update the period of time the phone will be idle before the touch screen turns off (if the camera doesn’t detect motion). You can specify different timeouts for office hours (Office Hours Idle Timeout) and non-office hours (Off Hours Idle Timeout).

  • Page 157: Changing User Detection Settings

    0, the phone will not detect your presence (even if you’re nearby). To change user detection settings: Polycom, Inc. > Settings > Basic > Power Saving > User Detection. From the User Detection screen, do the following: —...
  • Page 158 User Guide for the Polycom VVX 1500 Business Media Phone Changing Power Saving Settings Polycom, Inc.

  • Page 159: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 160 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 161 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 162 User Guide for the Polycom VVX 1500 Business Media Phone Safety and Compliance (continued) WARNING Electrical Safety To avoid electric shock, do not connect safety extra low voltage (SELV) circuits to teleconference station network (TNV) circuits. LAN ports contain SELV circuit, and WAN ports contain TNV circuits. Some LAN and WAN ports both use RJ-45 connectors.
  • Page 163 Connection of this Polycom VVX 1500 VoIP Video Telephone to the Telecom network All samples of this Polycom VVX 1500 VoIP Video Telephone connected to the Telecom network must be modified as described in KTL Test Report number 8A1710ANZ1 failure to do so will lead to the cancellation of this Telepermit.
  • Page 164 User Guide for the Polycom VVX 1500 Business Media Phone Safety Notices - 158 Polycom, Inc.
  • Page 165 Appendix: Polycom VVX 1500 Business Media Phone Menu System Features Forward Contact Directory Corporate Directory CMA Directory Call Lists Polycom, Inc. Always No Answer Busy Missed Calls Received Calls Placed Calls Clear Missed Calls Received Calls Placed Calls If enabled...
  • Page 166 User Guide for the Polycom VVX 1500 Business Media Phone Presence Messages Removable Storage Media Appendix - 160 Appendix: Polycom VVX 1500 Business Media Phone Menu System My Status Buddy Status Invitations Blocked List Watcher List Message Center Line 1...
  • Page 167 Appendix: Polycom VVX 1500 Business Media Phone Menu System Status Platform Network Lines Diagnostics Polycom, Inc. Phone Application Main Components Configuration TCP/IP Parameters Ethernet Network Statistics Line 1 (if applicable) Line 2 (if applicable) Test Hardware Audio Diagnostics Keypad Diagnostics...
  • Page 168 User Guide for the Polycom VVX 1500 Business Media Phone CD Status Licenses Device Certificates CMA Status Settings Basic Appendix - 162 Appendix: Polycom VVX 1500 Business Media Phone Menu System Preferences Language Time & Date Headset Corporate Directory Background...
  • Page 169 Appendix: Polycom VVX 1500 Business Media Phone Menu System Polycom, Inc. Presence Call Rate Backlight Intensity Backlight On Intensity Backlight Idle Intensity Maximum Intensity Ring Type Line 1 (if applicable) Line 2 (if applicable) Lock Phone Video Video Call Settings...
  • Page 170 User Guide for the Polycom VVX 1500 Business Media Phone Advanced Applications Appendix - 164 Appendix: Polycom VVX 1500 Business Media Phone Menu System Login Credentials Screen Clean Power Saving Office Hours Timeouts User Detection Update Configuration Restart Phone Flicker...
  • Page 171 Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 172 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 173 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 174 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

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