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1900 WELLWORTH AVENUE / P. O. BOX 1089 / JACKSON, MICHIGAN 49204
PH. 517-787-2100 / FAX 517-787-9341
Welcome to the HCI Family!
We welcome you as an authorized distributor for Heat Controller's line of
HVAC products. We take pride in our products, our programs and our people,
and we trust you'll find us responsive to your needs.
This manual is designed to help your conduct your business with HCI quickly
and efficiently. It explains common processes and procedures, and in some
cases gives you the actual forms to use. The Table of Contents will help you
quickly locate the information you need.
If you have any questions, please talk to your HCI representative or call our
Customer Service Department at 517-787-2100.
We look forward to a profitable partnership!
Sincerely,
Jerry Troke
Vice President, Marketing
RESIDENTIAL/COMMERCIAL HEATING & AIR CONDITIONING
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Table of Contents
Related Manuals for Heat Controller Comfort-Aire
Summary of Contents for Heat Controller Comfort-Aire
- Page 1 PH. 517-787-2100 / FAX 517-787-9341 Welcome to the HCI Family! We welcome you as an authorized distributor for Heat Controller’s line of HVAC products. We take pride in our products, our programs and our people, and we trust you’ll find us responsive to your needs.
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Page 2: Table Of Contents
TABLE OF CONTENTS 1. A Brief History of Heat Controller 2. List of Heat Controller Contacts 3. Advertising Co-op –Policy and Procedure Manual –Co-op Claim Form –Ad Specialties Catalog 4. Freight Policy –Freight Claims –Pick-Up Procedure 5. Placing an Order –Telephone Procedures... - Page 3 A Brief History Heat Controller, Inc., was founded in 1933, but can trace its roots to the formation of the Wingert Furnace Company in Montpelier, Ohio, in 1907. The first products were coal-, oil- and gas-fired furnaces. In 1949 the company moved to Manitou Beach, Michigan, and in 1955 Heat Controller was sold to its current owners and moved to a new plant in Jackson, Michigan, that remains the company’s headquarters today.
- Page 4 Heat Controller Contacts Main Phone Number: 517-787-2100 Fax Number: 517-787-9341 President and CEO......Don Peck ....517-780-3212 ....dpeck@heatcontroller.com Executive Vice President ....Lou Rasmussen ..517-780-3205 ..lrasmussen@heatcontroller.com Vice Pres., Finance ......Dave Duane ....517-780-3200 ....dduane@heatcontroller.com Vice Pres., Mktg & Prod. Dev..Jerry Troke ....517-780-3219 ....jtroke@heatcontroller.com Director of Sales/CAC.
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Page 5: Advertising Co-Op
31. See “Advertising Specialties” in the “Advertising Co-op” on the web site. CO-OP IS NOT A REBATE: It is important to remember that co-op monies belong to Heat Controller and are only is- sued to distributors to offset a portion of the cost of qualifying promotional activities. At no time will the funds be distributed except as part of an approved program and with receipt of necessary documentation and performance details of the promotional activity. - Page 6 Cooperative Advertising Policy Manual THE QUALITY LEADER IN CONDITIONING AIR...
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Page 7: Comfort-Aire Cooperative Advertising Program
Heat Controller, Inc., does not establish cooperative governing cooperative advertising of Comfort-Aire advertising programs or accept claims from dealers. products sold by Heat Controller, Inc. All parties Dealers must submit their cooperative advertising participating in the co-op advertising program requests through their authorized distributors. -
Page 8: Cooperative Advertising Form
Advertising claims are paid on a 50/50 basis and Cooperative Advertising Form the amount claimed on the form may be adjusted at the discretion of Heat Controller after review of The Advertising Commitment/Claim Form (all three supporting materials. copies) must be completed by the Heat Controller... - Page 9 Claims must • Invoice from radio station include post office receipts, printing invoices, • Script of commercial (and Heat Controller mail house invoice (if used), and a sample prior approval notice) of the piece that was mailed. No mention...
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Page 10: Co-Op Claim Form
Aire promotional items are eligible for co-op • Tear sheet of the ad on a 50/50 basis, although some items qualify • Notice of prior approval from Heat Controller for 100% co-op. See the order form for more information. Any deviation from company- TRADE SHOWS—Only the cost of booth space... -
Page 11: Unacceptable Advertising Procedures
In such cases, a Heat Controller’s share will be based on the release by the individual making the testimonial number of other manufacturers participating;... - Page 12 Advertising Claim Form. Co-op funds may not be used for consumer Heat Controller will not issue credit based solely premiums given with the purchase of Comfort- on a distributor invoice. Claims should be sent Aire products.
- Page 13 Need Co-op Claim Forms? Ask your Comfort-Aire representative for Co-op Advertising Forms or call the Litera- ture Department at Heat Controller and ask for Form No. HC-AC-92 1900 Wellworth Ave., Jackson, Michigan 49203 • Ph. 517-787-2100 • Fax 517-787-9341 • www.heatcontroller.com...
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Page 14: Freight Policy
1:00 p.m. GENERAL FREIGHT POLICIES Route and shipment point is at the discretion of Heat Controller, Inc. We make every attempt to ship our products via the fastest and most cost-effective method. Heat Controller uses preferred carriers when shipping “prepaid” or “prepaid and add”... -
Page 15: Freight Claims
Freight Claims Heat Controller, Inc., is not responsible for damage that occurs during shipment to your facility. It is essential that you inspect all goods at time of delivery and note any damage on the freight bill. If you discover damage later, contact the carrrier as soon as possible;... - Page 16 1. If the product is not saleable, request that Customer Service make arrangements for the damaged product to be returned to the factory. Heat Controller will then file a claim with the carrier and credit will be issued to the customer once the product is received at the factory and the claim has been processed.
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Page 17: Product Pick-Up
Product Pick-Up If you are located near the Heat Controller facility in Jackson, Michigan, you may want to pick up an order in person. The procedure listed below helps us serve all our customers better and alleviates delays due to truck lines that are occupying shipping docks during the day. -
Page 18: Placing An Order
Placing an Order As an authorized Heat Controller distributor, we make it easy for you to place an order. Simply fax or mail a purchase order to Customer Service. We strongly recommend you use eStorefront in placing orders; otherwise fax, mail or e-mail your order so we have a hard copy for reference (see “Contacts”... - Page 19 PRICING: Heat Controller mails price sheets to all distributors as they are revised to include new products and pricing changes. All prices are in US currency. Price sheets may also be ordered from our Literature Department using the Literature Order Form. Latest price sheets are also available in the restricted section of the web site.
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Page 20: Telephone Procedures
Heat Controller mail box; the operator will forward that message first thing on the next business day. E-MAIL E-mail messages are a fast and easy way to contact someone at Heat Controller or to request general information. Our “Contacts” list shows the e-mail addresses of the Heat Controller staff. -
Page 21: Product Returns
All authorized parts returns will be subject to a 25% restocking charge. WARRANTY PARTS: Parts should not be returned to Heat Controller—if you return parts to Heat Control- ler, you will be charged a handling fee. Keep the parts for a period of 60 days after the claim has been submitted. - Page 22 LIMITED WARRANTY RETURNS: Heat Controller does not permit the exchange of a new unit for an old one under limited warranty. Prior authorization to replace a central and commercial unit or a mini-split unit must be approved by the Service Department. If you as a distributor decide to exchange the original unit with a new one from your inventory to satisfy a customer, the unit becomes the property of the distributor.
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Page 23: Service
517-787-2100 weekdays between 8 a.m. and 5 p.m. (Eastern) Service A nationwide network of authorized service centers provides service for Heat Controller products. These authorized service companies have trained service staff and common replacement parts. For informaton on limited warranties, click the “Warranty” button under each product on the web site. -
Page 24: Limited Warranty Policy And
Partner section of our web site—see pages 26 and 27 for more information. Call Jim Wilenius at 517-780-3208 if you have questions. Heat Controller, Inc., reserves the right to revise or supersede any parts or all of this manual at any time. 1900 Wellworth Ave., Jackson Michigan 49203... - Page 25 Limited Warranty Service, and Limited Warranty/Service Parts Inventory. All of Heat Controller’s products carry a limited warranty of one kind or another. These limited warranties are designed to provide the end user or consumer with a course of action when a product fails within the limited warranty timeframe.
- Page 40 After filing the RMT, keep the failed item for 60 days (or until you received your credit or replacement). If Heat Controller requires return of the failed item, you will be issued a Return Goods Authorization (RGA) which will be faxed to you and will reference the RMT tag number.
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Page 41: Web Site
Web Site Heat Controller maintains an extensive web site to provide you and your customers with information on our products—visit us online at www.heatcontroller.com, www.comfort- aire.com or www.century-hvac.com Distributors and customers should click on the Warranty button shown with each prod- uct for a copy of the complete Limited Warranty for that product. -
Page 42: Helpful Industry Links
Int’l Ground Source Heat Pump Assoc.Technical Conference www.igshpa.okstate.edu NAOSHM Convention and Trade Show www.naoshm.org North American Heating and Energy Exposition (NEFI) www.nefi.com NOTE: These are shows in which Heat Controller has participated. There are many other shows in the HVAC industry and related industries.