Installing A Service Pack On Windows Systems - Extreme Networks Ridgeline Installation Manual

NOTE
You cannot upgrade a Ridgeline beta release using this method. You must uninstall the beta release and
then install the full Ridgeline release.

Installing a Service Pack on Windows Systems

To install a Ridgeline Service Pack release on a Windows system, follow these steps:
1 Download the Ridgeline Service Pack software from the Extreme Networks software downloads
page and extract the contents of the zip file into a temporary directory.
The extraction process puts the files in a directory named
number related to the Service Pack) under the directory you select. Make sure you specify that folder
names should be used when you perform the unzip.
2 Exit all Ridgeline clients.
3 If Ridgeline is running, shut down the Ridgeline server and database engine by stopping the
services. See "Stopping the Server on Windows" on page 25
4 It is recommended that you back up your database. In addition, if the database transaction log,
, remains in the top-level Ridgeline installation directory after the Ridgeline server has
basecamp.log
been shut down, you should save it also. (Under most circumstances
when the server stops.).
You should also save the files
<Ridgeline_install_dir>\database\data
files (for example,
basecamp.log
NOTE
While upgrading to a Service Pack release, you may encounter a message indicating the Ridgeline
server and Database have not stopped, even though they are not currently active. This can occur when the
Ridgeline server and database are installed as services in Windows, and the Startup Type for these services is
configured as Manual. If you encounter this message, remove the basecamp.log and epicenter.log files from the
<Ridgeline_install_dir>\database\data directory.
NOTE
It is strongly recommend that you disable any anti-virus software before performing the Ridgeline
installation. Anti-virus software may interfere with Sybase database upgrade.
5 Open a command window and change to the directory where you extracted the Service Pack files:
prompt:\> cd sp<n>win\patch<n>
6 Run the
install.bat
- To install the Service Pack in the default Ridgeline installation directory
(which is
C:\Program Files\Extreme Networks\Ridgeline Service Advisor 3.0\
the
install.bat
prompt:\> install.bat
Ridgeline Installation and Upgrade Guide
and
basecamp.db
or
epicenter.log
script.
command without a directory name. For example:
sp<n>win\patch<n>
for instructions.
, which reside in the
epicenter.db
subdirectory, as well as any database transaction log
) that reside in this directory.
Installing a Service Pack Release
(where is a
<n>
is removed
basecamp.log
) enter
43