Chapter 2: Downloading Ridgeline Software; Overview - Extreme Networks Ridgeline Installation Manual

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C H A P T E R
This chapter comprises information and procedures to download images from Extreme Networks
eSupport. In some specific cases, the process might be different and is noted when applicable.
It contains the following sections:
"Overview" on page 13
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"Determining Device Serial Numbers" on page 14
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"Providing Serial Numbers to Extreme Networks eSupport" on page 16
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Overview

Using the Ridgeline Firmware Manager, you can download software and BootROM images from
Extreme Networks to your Ridgeline server, then upgrade the devices in your network with the new
images. To download new images from Extreme, you must have a current support contract and an
Extreme Networks eSupport user name and password.
You also need to provide eSupport with the serial number of a device of the type you are upgrading in
order to obtain updated images for that type of device. For example, to obtain updated Summit X650
software, you need to provide the serial number of one of the Summit X650 switches in your network
prior to downloading the software. After you do this, the updated Summit X650 software can be
downloaded from Extreme, and you can use it to upgrade any of the Summit X650 switches in your
network. For chassis devices, you provide the serial number of a Management Module or I/O Module.
Once you have provided the serial number for the device, you can download subsequent image updates
for that type of device without having to enter the serial number again.
If you have not yet provided eSupport with a serial number for the device type you are upgrading, you
may see the following window when you attempt to download a new image using Firmware Manager:
Ridgeline Installation and Upgrade Guide
Downloading Ridgeline
Software
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