3Comfacts Automated Fax Service; Support From Your Network Supplier And 3Com; Returning Products For Repair - 3Com Megahertz 10 User Manual

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3ComFacts Automated Fax Service

The 3ComFacts automated fax service provides technical
articles, diagrams, and troubleshooting instructions on
3Com products. Use a touch-tone telephone and dial
1 408 727-7021 to connect.

Support from Your Network Supplier and 3Com

Many suppliers are authorized 3Com service partners who
are qualified to provide a variety of services, including
network planning, installation, hardware maintenance,
application training, and support services.
When you contact your network supplier for assistance,
have the following information ready:
If you are unable to obtain assistance from the 3Com
online technical resources or from your network supplier,
3Com offers technical telephone support services. To
contact 3Com from North America, dial 1 800 NET 3Com
(1 800 638-3266). Have product information ready as
described above.
Refer to on-line help for information on international
customer support.

Returning Products for Repair

Before you send a product directly to 3Com for repair, you
must first obtain a Return Materials Authorization (RMA)
number. Products sent to 3Com without RMA numbers will
be returned to the sender unopened, at the sender's expense.
To obtain an RMA number, call 1 800 NET 3Com
(1 800 638-3266) or send a fax to 1 408 326-7120.
5: H S
ELP AND UPPORT
Product model name, part number, and serial number
A list of system hardware and software, including
revision levels
Diagnostic error messages
Details about recent configuration changes, if
applicable