Troubleshooting - Dell Axim 500GB Portable External Hard Drive USB 3.0 User Manual

Troubleshooting

This section is designed to walk you through troubleshooting steps in order to
identify solutions to commonly experienced issues with USB-connected
external drives.
Issues and Solutions
Steps Symptom
1 Drive is not recognized by
the system.
2 Slow data transfer rate
3 AutoPlay not popping up
Solution
Check the USB connection.
a
Disconnect and re-connect to a
different USB port.
Check the connection between the
b
USB 3.0 adapter and the drive. The
hard drive LED should turn on if
the hard drive is receiving adequate
power.
Check the USB 3.0 data cable, or try
c
using an alternate cable.
Ensure that the drive is connected to a USB 3.0
port. Refer to the user guide of your computer
manufacturer to determine the location of the
USB 3.0 ports on your computer.
Check the AutoPlay settings in
a
Windows.
Open AutoPlay by clicking the Start
b
button, and then clicking Control
Panel. In the search box, type
autoplay, and then click AutoPlay in
the options.
To turn AutoPlay on, select the Use
c
AutoPlay for all media and devices
checkbox.
Troubleshooting
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