KitchenAid KSSC36QMS00 Use & Care Manual page 17

Is the water shutoff valve not turned on or the water line
connected at the source? Make sure the water shutoff valve
is turned on and the water source is connected to the
refrigerator. See "Connect Water Line to Refrigerator" in the
Installation Instructions.
Is the water shutoff valve clogged or incorrectly installed?
See "Connect Water Line to Refrigerator" in the Installation
Instructions. If clogging or installation is not a problem, call
for service or contact a plumber.
Is there a kink in the home water source line? If you find or
suspect a kink in the water line, call for service.
Is there a water filter installed on the refrigerator? The
filter may be clogged or incorrectly installed. First, check the
filter installation instructions to ensure that the filter was
installed correctly and is not clogged. If installation or
clogging is not a problem, call for service.
Water or ice is leaking from the dispenser
Is the glass not being held under the ice dispenser long
enough, causing the ice to spill? Hold the container under
the ice chute for two to three seconds after releasing the
dispenser lever. Water or ice may continue to dispense during
this time.
• Is an ice cube stuck in the chute and holding the trap
door open? Remove the cube.
Is there a water filter installed on the refrigerator? The
water filtration system may have air in the lines, causing water
to drip. Additional flushing may help clear air from the lines.
Normal dispenser use should flush air from the lines within 24
to 72 hours.
Water flow from the dispenser decreases noticeably
Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Remove the
water filter cartridge. See "Water Filtration System." Operate
the dispenser. If the water flow increases noticeably, replace
the filter.
The dispenser water is not cool enough
• Has the refrigerator been newly installed? Allow 24 hours
for the refrigerator to cool completely.
• Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely.
• Has water not been recently dispensed? The first glass of
water may not be cool. Discard the first glass of water.
The divider between the two compartments is warm
The warmth is probably due to normal operation of the
automatic exterior moisture control. If still concerned, call for
service.
Temperature is too warm
Are the air vents blocked in either compartment? This
prevents the movement of cold air from the freezer to the
refrigerator. Remove any objects from in front of the air vents.
See "Ensuring Proper Air Circulation" for the location of air
vents.
Are the door(s) opened often? The refrigerator will warm
when this occurs. Keep the refrigerator cool by getting all
items out at one time, keeping food organized, and closing
the door as soon as possible.
Has a large amount of food just been added to the
refrigerator or freezer? Adding a large amount of food
warms the refrigerator. It can take several hours for the
refrigerator to return to the normal temperature.
Are the controls set correctly for the surrounding
conditions? See "Using the Control(s)."
Is the refrigerator not cooling? For models with digital
controls, turn the unit OFF then ON again to reset. See "Using
the Control(s)." If this does not correct the problem, call for
service.
There is interior moisture buildup
• Are the air vents blocked in the refrigerator? Remove any
objects from in front of the air vents. See "Ensuring Proper Air
Circulation" for the location of air vents.
Are the door(s) opened often? Avoid humidity buildup by
getting all items out at one time, keeping food organized, and
closing the door as soon as possible.
Is the room humid? It is normal for moisture to build up
inside the refrigerator when the room air is humid.
Is the food packaged correctly? Check that all food is
securely wrapped. Wipe off damp food containers before
placing in the refrigerator.
Are the controls set correctly for the surrounding
conditions? See "Using the Control(s)."
Was a self-defrost cycle completed? It is normal for
droplets to form after the refrigerator self-defrosts.
The doors will not close completely
• Are food packages blocking the door open? Rearrange
containers so that they fit more tightly and take up less
space.
Is the ice bin out of position? For models with an interior ice
bin, push the ice bin in all the way. If the ice bin does not go in
all the way, it may not be put in straight. Pull it out and try
again. For models with an ice bin located on the freezer door,
the bin should sit level. To remove the bin, press the release
button on the right side of the bin and lift straight up. Replace
the bin in the door making sure it is properly aligned and
snapped securely into place. See "Ice Maker and Storage
Bin."
Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets
back into their correct positions. See "Crisper Drawers and
Covers" for more information.
• Are the gaskets sticking? Clean gaskets according to the
directions in "Cleaning."
• Does the refrigerator wobble or seem unstable? Level the
refrigerator. See "Adjust Doors" and "Level Refrigerator" in
the Installation Instructions.
The doors are difficult to open
• Are the gaskets dirty or sticky? Clean gaskets according to
the directions in "Cleaning."
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