Troubleshooting; Cooktop Controls; Sealed Surface Burners - KitchenAid KGCP462 Use & Care Manual

TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate Surface burner makes popping noises
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Surface burners will not operate
Is this the first time the surface burners have been used?
Turn on any one of the surface burner knobs to release air
from the gas lines.
Is the control knob set correctly?
Push in knob before turning to a setting.
Are the burner ports clogged?
On sealed burner models, see "Sealed Surface Burners"
section.
Surface burner flames are uneven, yellow and/or noisy
• Are the burner ports clogged?
On sealed burner models, see "Sealed Surface Burners"
section.
• On models with caps, are the burner caps positioned
properly?
See "Sealed Surface Burners" section.
• Is the burner damaged?
On models with caps, look for a warped cap. If cap will not
spin freely on a flat surface, painted side down, the cap is
warped. Switch cap with a different surface burner to check
for further warping. Contact a trained repair specialist.
• Is propane gas being used?
The appliance may have been converted improperly.
Contact a trained repair specialist.
• Is the burner wet?
Let it dry.
Burner sparks but does not light
Is there continuous sparking, but the burner does not
light?
Discontinue use of the surface burner and contact a service
technician.
Excessive heat around cookware on cooktop
Is the cookware the proper size?
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2"(1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
See "Cookware" section.
Is the control knob set to the proper heat level?
See "Cooktop Controls" section.
Is the appliance level?
Level the appliance. See the Installation Instructions.
Grill and Griddle results not what expected
Was the grill or griddle preheated?
Preheat grill or griddle. See "Grill" or "Griddle" sections for
more information.
•
Is there proper air circulation between foods?
Space food evenly across the grill grates.
• Are foods taking too long to cook?
Partially frozen or very cold foods will increase cooking time.
Thoroughly defrost foods.
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