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Before you call
Solutions
to Common
Problems
Before you calf for service, review this list, it may save you time and expense, The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance,
OCCURRENCE
POSSmBLE
CAUSE/SOLUTmON
Range is not tevet.
Cannot move appJiance
easily.
Appliance
must be
accessible
for service.
Entire range or oven does
not operate.
Surface element does not
heat.
Poor instaflation, Place oven rack in center of oven, Place a bvel on the oven rack,
Adjust bveling bgs at base of range until the rack is bvel, When range is bvel, cooktop
may appear out of afignment if countertop is not level,
Weak, unstable floor, Be sure floor is level and can adequately support range, Contact a
carpenter to correct sagging or sloping floor,
Kitchen cabinet misalignment may make range appear to be unbvel, Be sure cabinets are
square and have sufficient room for range clearance,
Cabinets not square orare built in too tight, Contact a cabinet maker to correct the problem,
Contact builder or installer to make appliance accessible,
Carpeting interferes with range, Provide sufficient space so range can be lifted over carpet,
Make sure cord/plug is tightly into outlet,
Service wiring is not complete, Contact your Sears Service Center, installing agent or
qualified servicer,
Power outage, Check house lights to be sure, Call your local electric company for service,
No power to the appliance, Check steps under "Entire range or oven does not operate" in
this Before You Call checklist,
Too low heat setting, Turn control to a slightly higher setting until element comes on,
incorrect control is on, Be sure to use correct control for the element to be used,
Surface element too hot or
incorrect control setting. Raise or lower setting until proper amount of heat isobtained, Dial markings
not hot enough,
are an indicator of relative heat settings and wiii vary slightly,
Food not heating eventy.
Voltage is incorrect, Be sure appliance is properly connected to the power source specified in the
installation instructions, if you are not sure about this requirement carl 1-800--4-MY-HOME®for
sewice (See back cover),
Lightweight or warped pans were used, Be sure to use proper cookware, Use only fiat bottom,
evenly balanced medium or heavyweight cookware, Heaw and medium weight pans heat evenly,
Because lightweight pans heat unevenly, foods may burn easily,
Lightweight or warped pans were used, Be sure to use proper cookware, Use only fiat
bottom, evenly balanced medium or heavyweight cookware, Heavy and medium weight
pans heat evenly, Because lightweight pans heat unevenly, foods may burn easily,
incorrect control setting, Raise or lower setting until proper amount of heat is obtained,
Scratches
or abrasions
on
Coarse particles such as salt or sand between cooktop and utensils can cause scratches, Be
cooktop surface,
sure cooktop surface and bottoms of utensils are clean before usage, Small scratches do not
affect cooking and will become less visible with time,
MetaJmarks.
Cleaning materials not recommended for ceramic-glass cooktop have been used, See"Ceramic
Glass Cooktop Cleaning & Maintenance" section under General Care & Cleaning,
Cookware with rough bottom has been used, Use smooth, flat-bottomed cookware,
Sliding or scraping of metal utensils on cooktop surface, Do not slide metal utensils on cooktop
surface, Use a ceramic-glass cooktop cleaning cream to remove the marks, See "Ceramic Glass
Cooktop Cleaning & Maintenance" section under General Care & Cleaning,
44
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