First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)
to possibly avoid the cost of a service call.
In the U.S.A., www.kitchenaid.com
In Canada, www.kitchenaid.ca
The refrigerator will not operate
Electrical Shock Hazard
Plug into a grounded
3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Power cord unplugged? Plug into a grounded 3 prong outlet.
Is outlet working? Plug in a lamp to see if the outlet is
Household fuse blown or circuit breaker tripped? Replace
the fuse or reset the circuit breaker. If the problem continues,
call an electrician.
Are controls on? Make sure the refrigerator controls are on.
See "Using the Controls."
New installation? Allow 24 hours following installation for the
refrigerator to cool completely.
NOTE: Adjusting the temperature controls to coldest setting
will not cool either compartment more quickly.
The motor seems to run too much
Your new refrigerator may run longer than your old one due to its
compressor and fans. The refrigerator may run
even longer if the room is warm, a large food load is added, doors
are opened often, or if the doors have been left open.
The refrigerator is noisy
Refrigerator noise has been reduced over the years. Due to this
reduction, you may hear intermittent noises from your new
refrigerator that you did not notice from your old model. Below are
listed some normal sounds with an explanation.
Buzzing - heard when the water valve opens to fill the ice
- valves opening or closing
Pulsating - fans/compressor
adjusting to optimize
- flow of refrigerant, water line, or from items placed
on top of the refrigerator
- water dripping on the heater during
Popping - contraction/expansion
of inside walls, especially
during initial cool-down
Water running - may be heard when ice melts during the
defrost cycle and water runs into the drain pan
- occurs as ice is being ejected from the
ice maker mold.
The doors will not close completely
open? Move food packages away from door.
Bin or shelf in the way? Push bin or shelf back in the correct
The doors are difficult to open
Failure to do so can result in death, explosion,
Are the gaskets dirty or sticky? Clean gaskets with mild
soap and warm water.
and is not stable
What do I do if the refrigerator
rocks and is not stable?
To stabilize the refrigerator, remove the base grille and lower
the leveling feet until they touch the floor. See the "Door
Removal" instructions, either in the User Instructions or the
separate instruction sheet provided with your refrigerator.
The lights do not work
Is a light bulb loose in the socket or burned out? See
"Changing the Light Bulbs."
Is the dispenser
light set to OFF? On some models, the
dispenser light will operate only when a dispenser lever/pad is
pressed. If you want the dispenser light to stay on
continuously, set the dispenser light to ON, or (on some
models) NIGHT LIGHT or AUTO or HALF or DIM. See "Water
and Ice Dispensers."
Is the dispenser light set to NIGHT LIGHT or AUTO? On
some models, if the dispenser is set to the NIGHT LIGHT or
AUTO mode, be sure the dispenser light sensor is not
blocked. See "Water and Ice Dispensers."