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Before you call for service...
Troubleshooting -tips
Save time and money/. Review the chart below
first and you may not need to call for service.
Problem
Possible
Causes
What To Do
Water contains tiny
New Filter cmtister contains
• Turn
on the filtered
water tim(et
and allow these hamfless
carbon
black particles
activated
carbon, which is a
pa_tkles
to pm'ge fl'om the canister.
Turn off the thucet when
the
harmless
black powder,
water is clea_:
Water has air bubbles
Air in system after h_stallation.
• Will go away after water rtms tot a while.
and is cloudy
Indicator light on the
Six months
usage has occurred.
• Replace
both tilter canister
and battery in the timcet
base.
faucet base is flashing
This is the maximum
fife of
the filter cmfister.
Indicator light on the
Normal
operation.
• Does not blink tmfil 6 months
of operation
has passed.
faucet base is not blinking
Battery may need to be replaced.
• Nom_ally
the light is not on, The light blinks
eve_T 30 seconds
to
indicate
a filter change
is needed.
This occms
about every 6 months.
• Replace
battery.
Indicator
light will blink
rapidly 5 times to indicate
proper
installation
and operation.
Indicator light on the
Battery may need to be
• (-)bse_we orientation
markings
on the holder
and instnll correctly,
faucet base is not
replaced
or it may have been
Replace
battery if it is old.
workingwhennew
h_staJled
incorrectly.
battery is installed
Chlorine taste and/or
The filter cmtister is no
• Replace the filter canister:
odor in the product water
longer removhzg
chlorine
from the water supply.
Water dispenses
The filter has been installed
• A six-month
change-out
period
is recommended.
Replace
the
veryslowly
for too long.
filter canister;
The filter cmtister has
• High sediment
levels can cause prematm'e
clogging.
Replace
the
become
clogged,
filter canister
Fittings are leaking
Tubing
may not be installed
• Full_ follow the instnllation
instructions
and be sure the tubing
is
properly,
instnlled
to the proper
depth.
No water dispensing
Inlet valve may be
• Open
the inlet \_flve.
from system
turned off.
Filter canister not fully installed.
• Fully fi)llow the filter replacement
instructions.
15
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