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BEFORE YOU CALL
(Solutions
to
Common
Problems)
IMPORTANT
Before
you call for service,
review this list. It may save you time and expense. The list includes common
occurrences that are not the result of defective workmanship
or materials in this appliances
OCCURRENCE
POSSIBLE CAUSE/SOLUTION
Range is not level.
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the rack is level. When range is level, cooktop may
appear out of alignment if countertop
is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. If floor is
sagging or slopping, contact a carpenter to correct the situation.
Kitchen cabinet misalignment
may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move
Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
appliance
easily,
Contact builder or installer to make appliance accessible.
Appliance must be
accessible for service,
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Entire range or oven
Hake sure cord/plug is plugged tightly into outlet.
does not operate.
Service wiring is not complete. Call an authorized servicer.
Electrical power outage. Check house lights to be sure. Call your local electric company for
service.
Cooktop control
Cooktop control has detected a fault or error condition. Try turning electrical power supply
displays
any E code
OFF and back ON to cooktop in order to reset Cooktop mah_ controls. If fault recurs, record
error (ex.:
E014)
fault number and call an authorized servicer for assistance.
Oven control beeps
and displays any F
code error (ex.: Fll)
Oven light does not
work.
Surface
unit does
not heat.
Surface units too
hot or not hot
enough.
Metal marks.
Scratches or
abrasions
on
cooktop surface.
Brown streaks
or
specks.
Electronic control has detected a fault condition. Press CANCEL to clear the display and stop
beeping. Reprogram oven. If fault recurs, record fault number. Press CANCEL and call an
authorized servicer for assistance.
Replace or tighten bulb. See Changing Oven Light section in this Use & Care Guide.
Electrical power outage. Check house lights to be sure. Call your local electric company for service.
No power to the appliance. Check steps under "Entire Range or Oven Does Not Operate" in
this Before you Call checklist.
Incorrect control setting. Hake sure the correct control is on for the surface unit to be used.
Incorrect control setting, Hake sure the correct control is on for the surface unit to be used.
Lightweight
or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Coo_vare materials and weight of the
material affect heating. Heavy-and medium- weight pans heat evenly. Because lightweight
pans heat unevenly, foods may burn easily.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks.
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be
sure cooktop surface and bottoms of utensils are clean before usage. Small scratches do not
affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Cooktop Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed
cookvvare.
Boilovers are cooked onto surface. Use razor blade scraper to remove soil. "Cooktop
Cleaning - Ceramic Glass Cooktop Models" section under General Cleaning.
33
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