Troubleshooting; Error Conditions - HP XP1024 System Configuration Manual

2 Troubleshooting

This section includes resolutions for various error conditions you may encounter.
If you are unable to resolve an error condition, ask your HP support representative for
assistance. See

Error conditions

Depending on your system configuration, you may be able to view error messages
(R-SIMs) as follows:
• In Remote Web Console (Status tab).
• In Command View Advanced Edition ("Alerts" panel).
• In Command View (Event History or Event Notification panels).
Error Condition
The logical devices are not recognized
by the host.
The host does not reboot properly after
hard shutdown.
Calling the HP support
Recommended Action
Verify that the READY indicator lights on the disk array are
ON.
Verify that fiber cables are correctly installed and firmly
connected. Verify that the target IDs are properly configured.
The LUNs for each TID must start at 0 and continue
sequentially without skipping any numbers.
Verify that the TIDs/WWNs on each bus are unique. Do not
install two devices with the same ID on the same bus.
Recheck the buses for new devices.
Verify that LUSE devices are not intermixed with normal
LUNs on the same port.
Verify that the maximum number of LUSE devices per port
has not been exceeded.
Verify that the disk array Host Mode is set correctly.
If you power off the host without executing the shutdown
process, wait three minutes to allow the disk array's
internal timeout process to purge queued commands. If
the host restarts while the disk array is processing queued
commands, the host may not reboot successfully.
Disk Array XP operating system configuration guide: HP-UX
center.
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