HP Compaq CQ58-200 Maintenance And Service Manual
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HP Compaq CQ58-200 Maintenance And Service Manual

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HP 2000 Notebook PC
Compaq Presario CQ58 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Compaq CQ58-200

  • Page 1 HP 2000 Notebook PC Compaq Presario CQ58 Notebook PC Maintenance and Service Guide...
  • Page 2 AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Celeron, Core, and Pentium are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................ 6 Right side ............................. 6 Left side ..............................7 Front ..............................8 Display ..............................9 Top ..............................10 TouchPad .......................... 10 Lights ..........................11 Buttons ..........................12 Keys ...........................
  • Page 6 Packaging and transporting guidelines ..........29 Component replacement procedures ....................31 Service tag and PCID label ....................31 Service tag ......................31 PCID label ......................32 Computer feet ........................33 Battery ..........................34 Display subcomponents (bezel, webcam, panel) .............. 35 WLAN module ........................
  • Page 7 Creating HP Recovery media ..................103 Restore and recovery ........................105 Using Windows Refresh for quick and easy recovery ............. 106 Remove everything and reinstall Windows ..............106 Recovering using HP Recovery Manager ................ 107 What you need to know ................... 107 Using the HP Recovery partition to recover a minimized image (select models only) ....................

  • Page 8: Product Description

    Product description Category Description AMD models Intel models Product name Compaq Presario CQ58 Notebook PC √ HP 2000 Notebook PC √ √ Processors AMD processors C-60 1.333-GHz processor (1066-MHz memory speed, dual core, √ 9 W) E-300 1.3-GHz processor (1066-MHz memory speed, dual core, √...
  • Page 9 Category Description AMD models Intel models Intel Pentium processors 2030M 2.50-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ 2020M 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √ B980 2.40-GHz processor (2.0-MB L3 cache, dual core, 35 W) √...
  • Page 10 Category Description AMD models Intel models DDR3/1333-MHz (DDR3/1600-MHz downgraded to DDR3/1333- √ √ MHz) DDR3/1066-MHz (DDR3/1600-MHz downgraded to DDR3/1066- √ MHz) Supports the following configurations: √ √ ● 8192-MB total system memory (4096×2; not supported on a 32- bit operating system) ●...
  • Page 11 Category Description AMD models Intel models Support for the following WLAN formats: √ √ ● Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter ● Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ●...
  • Page 12 Category Description AMD models Intel models Support for the following batteries: √ √ ● 6-cell, 47-Whr, 2.20-Ah Li-ion battery Security Security cable slot √ √ Operating Preinstalled: √ √ system ● Windows 8 (64-bit) Serviceability End-user replaceable parts: √ √ ●...

  • Page 13: External Component Identification

    External component identification Right side Component Description Optical drive Reads an optical disc. NOTE: On select models, the optical drive also writes to an optical disc. ● Optical drive light Green: The optical drive is being accessed. ● Off: The optical drive is idle. Optical drive eject button Releases the disc tray.

  • Page 14: Left Side

    Left side Component Description External monitor port Connects an external VGA monitor or projector. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. RJ-45 (network) jack Connects a network cable.

  • Page 15: Front

    Component Description ● Hard drive light Blinking white: The hard drive is being accessed. ● (10) Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

  • Page 16: Display

    Display Component Description Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. Internal microphone Records sound. Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video.

  • Page 17: Top

    TouchPad Component Description TouchPad on/off button Turns the TouchPad on or off. ● TouchPad light On: The TouchPad is off. ● Off: The TouchPad is on. TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. Left TouchPad button Functions like the left button on an external mouse.

  • Page 18: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the keys to all capital letters. ● Power light White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.

  • Page 19: Buttons

    Buttons Component Description ● Power button When the computer is off, press the button to turn on the computer. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button down briefly to exit Hibernation.

  • Page 20: Keys

    Keys Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows 8 logo key Windows 8: Returns you to the Start screen from an open app or the Desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen.

  • Page 21: Bottom

    Bottom Component Description Battery bay Holds the battery. Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Battery release latch Releases the battery from the battery bay.

  • Page 22: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Computer major components...
  • Page 23 Item Component Spare part number Display assembly (not spared) NOTE: For display assembly spare part information, see Display assembly subcomponents on page Keyboard (includes keyboard cable): For use in French Canada 698694-DB1 For use in the United States 698694-001 Power button board (includes cable) 689686-001 Top cover (includes TouchPad): For use with Compaq models...
  • Page 24 Item Component Spare part number For use only with models with an AMD E1-1200 processor ● Models without Windows 8 688278-001 ● Models with Windows 8 Standard 688278-501 For use only with models with an Intel Core i5 or i3 processor ●...
  • Page 25 Item Component Spare part number (16) WLAN module: Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001...

  • Page 26: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel: For use with Compaq models 689676-001 For use with HP models 689675-001 Webcam/microphone module 685112-001 703461-001 Display assembly subcomponents...
  • Page 27 Item Component Spare part number 39.6-cm (15.6-inch), HD, LED, BrightView display panel 689690-001 (4a) Top hinge covers (4b) Side hinge covers Hinges (include hinges and left and right hinge covers) 689679-001 Display cable (includes display panel cable and webcam/microphone cable) 689677-001 Antennas (includes wireless antenna cables and transceivers) 689670-001...

  • Page 28: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (2.5-in, SATA; does not include hard drive cable or bracket): NOTE: The hard drive cable and bracket are included in the Hard Drive Hardware Kit, spare part number 685089-001. 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001...

  • Page 29: Plastics Kit

    Plastics kit Item Component Spare part number Plastics Kit, includes: 689689-001 Hard drive compartment cover (includes one captive screw, secured by a C-clip) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Miscellaneous parts Component Spare part number HP Smart AC adapter (65-W RC V) 693711-001 Power cord (3-pin, black, 1.83-m) for use in North America...

  • Page 30: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 593553-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593554-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 622643-001 320-GB, 5400-rpm, 9.5-mm SATA hard drive (does not include hard drive cable or bracket) 641369-001 4-GB memory module (PC3, 12800, 1600-MHz) 651046-001...
  • Page 31 Spare part number Description 685783-001 System board for use only in models without Windows 8 and with an Intel Pentium or Celeron processor (includes replacement thermal materials) 685783-501 System board for use only in models with Windows 8 Standard and with an Intel Pentium or Celeron processor (includes replacement thermal materials) 688277-001 System board for use only with models without Windows 8 and with an AMD E2-1800 processor...
  • Page 32 Spare part number Description 690020-001 Ralink RT3290LE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 Combo Adapter 690537-001 Intel Celeron B820 1.7-GHz processor (1333-MHz memory speed, 2.0-MB L3 cache, dual core, 35 W; includes replacement thermal materials) 691221-001 Rubber computer feet (includes computer feet and display rubber) 691415-001 Ralink RT5390R 802.11bgn 1x1 Wi-Fi Adapter 692428-001...

  • Page 33: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 34: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 35 CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...

  • Page 36: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 37 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 38: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. Make special note of each screw's size and location during removal and replacement. Service tag and PCID label Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

  • Page 39: Pcid Label

    PCID label The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer. Windows 8 models Non-Windows 8 models Chapter 4 Removal and replacement procedures...

  • Page 40: Computer Feet

    Computer feet Description Spare part number Rubber computer feet 685103-001 The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Component replacement procedures...

  • Page 41: Battery

    Battery Description Spare part number 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 6-cell, 47-Whr, 2.20-Ah Li-ion battery 593553-001 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 42: Display Subcomponents (Bezel, Webcam, Panel)

    Display subcomponents (bezel, webcam, panel) This section describes removing display subcomponents that do not require that you remove the entire display assembly from the computer. You can remove the display bezel, webcam/microphone module, and display panel while the display assembly is still attached to the computer. To remove the remaining display subcomponents, including the hinge covers, hinges, cable, antennas, and enclosure, you must remove the entire display assembly from the computer.
  • Page 43 Remove the display bezel (3). Chapter 4 Removal and replacement procedures...
  • Page 44 To remove the webcam/microphone module: Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel and hinges to the enclosure, and then tilt the display panel (2) away from the enclosure as far as possible. Component replacement procedures...
  • Page 45 Disconnect the module cable from the module. Chapter 4 Removal and replacement procedures...
  • Page 46 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) Component replacement procedures...
  • Page 47 To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel, and then tilt the display panel down (2) until it rests on the computer. Release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect the display panel cable (2) from the display panel.
  • Page 48 Release the webcam/microphone module cable that is secured to the back of the display panel with adhesive material, and then remove the display panel (3). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. Component replacement procedures...

  • Page 49: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter 675794-001 Atheros 9485GN 802.11b/g/n 1x1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1x1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink WLAN Ralink Ripple3 RT5390F_802.11 b/g/n 1x1 PCIe HMC 670691-001 Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter 690019-001...
  • Page 50 To remove the WLAN module: Loosen the memory module/wireless module compartment cover screw (1), and then lift up on the tab (2) and remove the cover (3). The memory module/wireless module compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
  • Page 51 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 52: Memory Module

    Memory module Description Spare part number 4-GB (PC3, 12800, 1600-MHz) 641369-001 2-GB (PC3, 12800, 1600-MHz) 652972-001 Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive cable or bracket. The hard drive cable and bracket are included in the Hard Drive Hardware Kit. Description Spare part number 750-GB, 5400-rpm, 9.5-mm 634250-001 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm...
  • Page 55 To remove the hard drive: Loosen the hard drive cover screw (1), and then lift up (2) and remove the cover (3). The hard drive compartment cover is available in the Plastics Kit. For more information about the Plastics Kit, see Plastics kit on page Disconnect the hard drive cable (1) from the system board.
  • Page 56 Remove the hard drive (3) from the bracket. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 57: Rtc Battery

    RTC battery Description Spare part number RTC battery 449137-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 58: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes the rear optical drive bracket but does not include the optical drive cable or cable bracket. The optical drive cable and cable bracket are included in the optical drive cable kit. See Optical drive cable on page 85 for more information about the optical drive cable and cable bracket.
  • Page 59 Remove the optical drive (3) by sliding it out of the optical drive bay. If it is necessary to replace the optical drive bracket on the rear of the optical drive, position the optical drive with the rear panel toward you. Remove the two Phillips PM2.0×3.0 screws (1) that secure the bracket to the optical drive.

  • Page 60: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description Spare part number Keyboard for use in Brazil 698694-201 Keyboard for use in India 698694-D61 Keyboard for use in Latin America 698694-161 Keyboard for use in South Korea 698694-AD1 Keyboard for use in Taiwan 698694-AB1...
  • Page 61 Remove the keyboard: Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer just below the WLAN module slot. Rest and secure the computer on its left side with the bottom toward you, and then partially open the computer. Using a flat-bladed screwdriver or similar tool, push the tabs of the 4 keyboard clips (1) that are visible inside the battery bay towards the rear of the computer to loosen the keyboard.
  • Page 62 Insert a screwdriver or similar small tool into the keyboard release hole (2), and then press on the back of the keyboard until the keyboard disengages from the computer. Turn the computer right-side up with the front toward you. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
  • Page 63 Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard (3). Reverse this procedure to install the keyboard. Chapter 4 Removal and replacement procedures...

  • Page 64: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. However, it does not include the TouchPad cables. The TouchPad cables are included with the TouchPad button board. For more information on the TouchPad button board, see TouchPad button board on page Description Spare part number Top cover for use in charcoal models...
  • Page 65 Remove the five Phillips PM2.5×6.0 screws that secure the top cover to the computer. Remove the four Phillips PM1.6×2.0 screws (1) and the Phillips PM2.0×3.0 screw (2) that secure the top cover to the computer. Chapter 4 Removal and replacement procedures...
  • Page 66 Remove the eleven Phillips PM2.5×4.0 screws that secure the top cover to the computer. Turn the computer right-side up with the front toward you, and then open the computer. Release the ZIF connectors to the power button board cable (1) and the TouchPad button board cable (2), and then disconnect the cables from the system board.
  • Page 67 Remove the two Phillips PM2.5×6.0 screws that secure the top cover to the computer. Lift the rear edge of the top cover (1) until the left and right sides disengage from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...

  • Page 68: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 685098-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 69 Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Chapter 4 Removal and replacement procedures...

  • Page 70: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board (includes bracket and cables) 685099-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 71 Remove the TouchPad button board cable (4) from the opening in the top cover, and then remove the TouchPad button board (5). Reverse this procedure to install the TouchPad button board. Chapter 4 Removal and replacement procedures...

  • Page 72: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 685106-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 73 Remove the speakers (4). Reverse this procedure to install the speakers. Chapter 4 Removal and replacement procedures...

  • Page 74: Usb Board

    USB board Description Spare part number USB board (includes cable) 685097-001 Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 75 Remove the USB board (3). Reverse this procedure to install the USB board. Chapter 4 Removal and replacement procedures...

  • Page 76: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 685085-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 77 Remove the power connector cable (4). Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures...

  • Page 78: Display Assembly

    Display assembly This section describes removing the display assembly in its entirety and disassembling all the display subcomponents. If you only need to remove the display bezel, webcam/microphone module, or display panel, you do not need to remove the entire display assembly from the computer. See Display subcomponents (bezel, webcam, panel) on page 35 for more information about removing the display subcomponents...
  • Page 79 ● USB board (see USB board on page ● Power connector cable (see Power connector cable on page To remove the display assembly in its entirety: Disconnect the display panel cable (1) from the system board. Release the wireless antenna cables from the clips (2) built into the base enclosure. NOTE: Models may have either one or two antennas installed.
  • Page 80 Remove the display assembly (2). NOTE: Models may have either one or two antennas installed. If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Remove the two Mylar screw covers (1) and the two Phillips PM2.5×4.0 screws (2) that secure the display bezel to the display assembly.
  • Page 81 Remove the display bezel (6). To remove the webcam/microphone module: Position the display assembly with the top edge toward you. Remove the two broadhead Phillips PM2.5×2.5 screws (1) that secure the display panel to the enclosure. Tilt the display panel (2) up. Chapter 4 Removal and replacement procedures...
  • Page 82 Disconnect the module cable (3) from the module. Component replacement procedures...
  • Page 83 Remove the webcam/microphone module. (The module is attached to the display enclosure with double-sided tape.) To remove the hinge covers: Position the display assembly with the bottom edge toward you. Chapter 4 Removal and replacement procedures...
  • Page 84 Remove the two Phillips PM2.5×4.0 screws (1) that secure the top hinge covers to the display enclosure, and then remove the top hinge covers (2). Remove the two Phillips PM2.0×3.0 screws (1) that secure the side hinge covers to the display enclosure, and then remove the side hinge covers (2).
  • Page 85 Remove the four Phillips PM2.5×4.0 screws (1) that secure the display panel to the enclosure, and then remove the display panel (2) from the enclosure. On the back of the display panel, release the adhesive strip (1) that secures the display panel cable to the display panel, and then disconnect (2) and remove (3) the cable.
  • Page 86 Remove the display hinges (2). To remove the wireless antenna cables and transceivers: Position the display assembly with the bottom edge toward you. Release the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided tape.) NOTE: Some models may only have one antenna transceiver.
  • Page 87 Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures...

  • Page 88: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials (including a thermal pad). Description Spare part number System board for use only with computer models equipped with an AMD E2-1800 processor ● For use in models without Windows 8 688853-001 ●...
  • Page 89 Description Spare part number System board for use only with computer models equipped with an Intel Pentium or Celeron processor and a graphics subsystem with UMA video memory ● For use in models without Windows 8 685768-001 ● For use in models with Windows 8 Standard 685768-501 ●...
  • Page 90 ● Fan/heat sink assembly (see Fan/heat sink assembly on page ● Processor (Intel only; see Processor on page NOTE: AMD processors come soldered to the system board and cannot be removed or replaced. To remove the system board: Close the computer, turn it upside down, and then disconnect the optical drive connector cable from the system board.
  • Page 91 Tilt the system board up to the left slightly (2), and then remove the system board (3). NOTE: A thermal pad services a component on the bottom of the system board. Replacement thermal material is included with all system board spare part kits. Reverse this procedure to install the system board.

  • Page 92: Optical Drive Cable

    Optical drive cable Description Spare part number Optical drive cable (includes cable bracket) 685084-001 Before removing the optical drive cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 93 Release the optical drive cable from the clips (4) built into the base enclosure. Reverse this procedure to install the optical drive cable. Chapter 4 Removal and replacement procedures...

  • Page 94: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Fan/heat sink assembly for use only with computer models equipped with an AMD processor 688281-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a 685087-001 graphics subsystem with discrete video memory Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a...
  • Page 95 To remove the fan/heat sink assembly: Disconnect the fan cable (1) from the system board. Loosen the screws on the heat sink (2) that secure the fan/heat sink assembly to the system board. NOTE: The number of screws used to secure the fan/heat sink assembly to the system board varies by computer model.
  • Page 96 NOTE: The following illustration shows the fan/heat sink assembly removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory. Component replacement procedures...
  • Page 97 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal materials are included with the fan/heat sink assembly, processor, and system board spare part kits. NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor.
  • Page 98 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it NOTE: The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. ●...
  • Page 99 ● Thermal paste is used on the processor (1) and the heat sink section (2) that services it Reverse this procedure to reassemble and install the fan/heat sink assembly. Chapter 4 Removal and replacement procedures...

  • Page 100: Processor

    Processor NOTE: This section applies only to computer models equipped with an Intel processor. AMD processors come soldered to the system board and cannot be removed or replaced. NOTE: The processor spare part kit includes replacement thermal materials. Description Spare part number Intel Core i5 processors: 3230M 2.60-GHz processor (3.0-MB L3 cache, dual core, 35 W) 711903-001...
  • Page 101 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 34), and then remove the following components: ● WLAN module (see WLAN module on page ●...
  • Page 102 Lift the processor (3) straight up, and then remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures...

  • Page 103: Using Setup Utility (Bios) And System Diagnostics

    Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 104: Downloading A Bios Update

    Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source.

  • Page 105: Using System Diagnostics

    Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: Turn on or restart the computer, quickly press esc, and then press f2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.

  • Page 106: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Depth 23.1 cm 9.09 in Width 34.2 cm 13.46 in Height (front to back) 3.00 to 3.55 cm 1.18 to 1.40 in Weight 2.19 kg 4.84 lb Input power Operating voltage and current 18.5 V dc @ 3.5 A or 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.74 A or 19.5 V dc @ 4.62 A –...

  • Page 107: 39.6-Cm (15.6-In), Hd Display Specifications

    39.6-cm (15.6-in), HD display specifications Metric U.S. Active diagonal size 39.6-cm 15.6-in Resolution 1366x768 (HD) Active area 344.232x193.536 Surface treatment Anti-glare or BrightView Contrast ratio 300:1 (typical) – Anti-glare 500:1 – BrightView Response time 8 ms Brightness 200 nits (typical) Viewing angle Backlight Luminance uniformity @ 13 points...

  • Page 108: Hard Drive Specifications

    Hard drive specifications 750-GB* 640-GB* 500-GB* 320-GB* Dimensions Height 9.5 mm 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm 69.9 mm Weight 115 g 98.8 g 98.8 g 98.8 g Interface type...

  • Page 109: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 110: Creating Recovery Media And Backups

    Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.
  • Page 111 software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place.

  • Page 112: Restore And Recovery

    Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: ● If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created.

  • Page 113: Using Windows Refresh For Quick And Easy Recovery

    Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory.

  • Page 114: Recovering Using Hp Recovery Manager

    Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state.

  • Page 115: Using Hp Recovery Media To Recover

    To start HP Recovery Manager from the HP Recovery partition: Press while the computer boots. – or – Press and hold as you press the power button. Select Troubleshoot from the boot options menu. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system.
  • Page 116 IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 103.

  • Page 117: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 118: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 119 Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 120: Recycling

    Recycling Battery When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries.
  • Page 121 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 122 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 123 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 124 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight from the backlight frame.
  • Page 125 Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel.

  • Page 126: Index

    Index buttons display assembly subcomponents AC adapter left TouchPad 10 illustrated 19 spare part number 25 optical drive eject 6 removing 35, 71 AC adapter light power 12 display bezel identifying 6 right TouchPad 10 illustrated 19 action keys TouchPad on/off 10 removing 35, 73 identifying 13 spare part number 24...
  • Page 127 feet removing 77 locating 33 spare part number 24 mass storage devices spare part number 25 HP Recovery Manager 107 illustrated 21 fn key correcting boot problems 108 precautions 27 identifying 13 starting 108 memory module HP Recovery media illustrated 18 creating 103 product description 2 graphics...
  • Page 128 optical drive rear bracket product description reset removing 52 audio 3 computer 105, 106 spare part number 24 chipset 2 steps 106 original system recovery 107 display panel 2 restore Ethernet 3 Windows File History 105 external media cards 4 RJ-45 (network) jack packaging guidelines 29 graphics 2...
  • Page 129 system restore point Windows creating 103 backup 103 restoring 105 File History 103, 105 Refresh 105, 106 reinstall 105, 106 thermal pad remove everything and reinstall spare part number 23 option 106 tools required 26 reset 106 top cover restoring files 105 illustrated 16 system restore point 103, 105 removing 57...

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