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HP Compaq Compaq 370698-001 Reference Manual

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Reference Guide
Compaq Notebook Series
Document Part Number: 370698-001
June 2004
This guide explains how to set up, operate, maintain, and
troubleshoot your notebook. It also provides information on
battery pack and power management, external device
connections, and modem and network connections. The last
chapter provides additional reference material on modem
commands, safety, and regulatory information.

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Summary of Contents for HP Compaq Compaq 370698-001

  • Page 1 Reference Guide Compaq Notebook Series Document Part Number: 370698-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on battery pack and power management, external device connections, and modem and network connections. The last chapter provides additional reference material on modem commands, safety, and regulatory information.
  • Page 3 Corporation. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 5: Table Of Contents

    Contents 1 Getting Started with Your Notebook Identifying Parts of the Notebook ....1–1 Front Panel and Right Panel Components..1–2 Left Panel and Back Panel Components .
  • Page 6 Contents Using CDs or DVDs......2–10 To Insert or Remove a CD or DVD... . . 2–10 To Play DVD Movies .
  • Page 7 Contents 4 Modem and Network Connections Using the Modem....... 4–1 To Connect the Modem .
  • Page 8 Contents 6 Troubleshooting Troubleshooting Your Notebook ....6–1 Audio Problems ......6–2 CD-ROM and DVD Problems.

  • Page 9: Getting Started With Your Notebook

    Getting Started with Your Notebook Identifying Parts of the Notebook Components included with the notebook may vary by geographical region and the features you selected. The following tables identify the standard external components included with most notebook models. Reference Guide 1–1...

  • Page 10: Front Panel And Right Panel Components

    Getting Started with Your Notebook Front Panel and Right Panel Components Main status lights (left to right): Notebook open/close latch power mode, hard drive activity, and battery TouchPad, scroll pad, Click CD-ROM, DVD, or other drive buttons, and an on-off button Power button: turns the notebook Battery pack on and off...

  • Page 11: Left Panel And Back Panel Components

    Getting Started with Your Notebook Left Panel and Back Panel Components AC adapter jack RJ-11 jack: connects the modem cable Universal serial bus (USB) ports PC Card and CardBus slot and button (select models only; location varies by model) RJ-45 jack: connects a network IEEE 1394 port cable (select models only)

  • Page 12: Bottom Panel Components

    Getting Started with Your Notebook Bottom Panel Components Hard drive Reset button Battery latch Mini PCI cover (no user parts inside) RAM (memory) cover CAUTION: To prevent an unresponsive system and the display of a Ä warning message, install only a Mini PCI device authorized for use in your notebook by the governmental agency that regulates wireless devicesgin your country.

  • Page 13: Status Lights

    Getting Started with Your Notebook Status Lights The notebook includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the notebook.
  • Page 14 Getting Started with Your Notebook The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. Caps Lock On: Caps Lock is active. Num Lock On: Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) Keypad Lock On: The embedded keypad is active (Fn+F8).

  • Page 15: Setting Up Your Notebook

    Getting Started with Your Notebook Setting Up Your Notebook WARNING: To reduce the risk of serious injury, read the Safety & Å Comfort Guide. It describes proper workstation setup, posture, and health and work habits for computer users, and provides important electrical and mechanical safety information.

  • Page 16: Step 2: Connect Ac Power

    Getting Started with Your Notebook Step 2: Connect AC Power CAUTION: Use only the AC adapter included with your notebook Ä (or other approved adapter that meets the power requirements of the notebook). Using the wrong AC adapter could damage the notebook or adapter, cause data loss, and may void your warranty.

  • Page 17: Step 3: Connect A Phone Line

    Getting Started with Your Notebook Step 3: Connect a Phone Line 1. Make sure the telephone line is an analog line, sometimes called a data line. (Do not use a digital line.) 2. Connect the telephone cord (RJ-11) into a telephone jack. 3.

  • Page 18: Step 4: Turn On The Notebook

    Getting Started with Your Notebook Step 4: Turn On the Notebook Press the power button above the left side of the keyboard. The notebook boots up, and Windows starts automatically. If your notebook does not turn on when operating on battery power, the battery pack may be out of power.

  • Page 19: Step 5: Set Up Windows

    Getting Started with Your Notebook Step 5: Set Up Windows Your notebook has the Microsoft Windows operating system preinstalled on its hard drive. The first time you turn on your notebook, the Windows Setup program runs automatically and includes opportunities to customize your setup. 1.
  • Page 20 Getting Started with Your Notebook 1–12 Reference Guide...

  • Page 21: Basic Operation

    Basic Operation Operating Your Notebook You can start and stop your notebook by using the power button. However, alternative methods may be required, depending on power considerations, types of active connections, and startup time. This chapter describes several of these methods. Reference Guide 2–1...

  • Page 22: Default Power Settings

    Basic Operation Default Power Settings Power mode To enter this mode Function ON—Power status Briefly press the power Powers on the notebook. light is on. button. OFF—Power status Select Start > Turn Off Powers off the notebook. light is off. Computer >...

  • Page 23: To Reset The Notebook

    Basic Operation To Reset the Notebook Occasionally, Windows or the notebook may stop responding and you will not be able to turn off the notebook. If this happens, try the following procedures in the order listed: If possible, shut down Windows. Press then select ctrl+alt+del, Shut Down >...

  • Page 24: To Use The Touchpad

    Basic Operation To Use the TouchPad The TouchPad includes an on-off button so you can turn off the TouchPad to avoid moving the pointer accidentally when you are typing. The indicator light turns off when you turn off the TouchPad. Click buttons.

  • Page 25: To Use The Tap To Click Function Of The Touchpad

    Basic Operation To Use the Tap to Click Function of the TouchPad The Tap to Click function of your TouchPad is enabled by default. To disable it, follow the instructions included here: 1. Select Start > Control Panel > Printers and Other Hardware > Mouse.

  • Page 26: To Use The Function Hot Keys

    Basic Operation To Use the Function Hot Keys The combination of the key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold press the appropriate second key, then release both keys. This hot key Does this Fn+F1...

  • Page 27: To Use The One-Touch Buttons

    Basic Operation To Use the One-Touch Buttons Your notebook includes 5 One-Touch buttons that can start any application or open a document or Web site by pressing a single key. Press a One-Touch button to open the corresponding application, document, or Web site. To program a One-Touch button: 1.

  • Page 28: To Use The Windows And Applications Keys

    Basic Operation To Use the Windows and Applications Keys The Windows key brings up the Windows Start menu. This is the same as selecting the Start button on the taskbar. The Applications key brings up the shortcut menu for the selected item.

  • Page 29: To Type Alternate Graphics Using The Alt Gr Key

    Basic Operation To Type Alternate Graphics Using the ALT GR Key Non-U.S. keyboards have an key to the right of the ALT GR spacebar and keys on the keyboard that show International characters. These special characters appear on the lower-right corner of some keys on the keyboard.

  • Page 30: Using Cds Or Dvds

    Basic Operation Using CDs or DVDs To Insert or Remove a CD or DVD CAUTION: Do not remove a CD or DVD while the notebook is reading Ä it, or the notebook could stop responding and you could lose data. To avoid damage to the disk or drive, be sure to press the CD or DVD firmly onto the spindle.

  • Page 31: To Play Dvd Movies

    Basic Operation To Play DVD Movies If your notebook is equipped with a DVD or other DVD-readable drive, it also includes DVD player software that lets you play DVD movies. » Select Start > All Programs > Multimedia > DVD Player > InterVideo WinDVD.

  • Page 32: To Create Or Copy Cds

    Basic Operation To Create or Copy CDs If your notebook is equipped with a DVD/CDRW Combo drive, it also includes CD software that lets you copy or create CDs. Follow the instructions that are included with the software. Read and write quality may vary by media. To Write to DVD Media (Select Models Only) If your notebook is equipped with a DVD+RW/R and CD-RW Combo Drive, you must install your DVD burning software from...

  • Page 33: Securing Your Notebook

    Basic Operation Securing Your Notebook To Set Up Password Protection To protect your notebook from access by another user, set up the password protection as follows: 1. Select Start > Control Panel > User Accounts, then select your account. 2. Select Create a Password, then set the password. 3.

  • Page 34: To Attach An Optional Security Cable

    Basic Operation To Attach an Optional Security Cable Your notebook includes a built-in connector to secure the notebook with an optional cable and a lock (not included with the notebook). 1. Wrap the cable around a secure object. 2. Insert the cable into the security cable slot on the notebook. 3.

  • Page 35: To Protect Against Viruses

    Basic Operation To Protect Against Viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web. Your notebook comes equipped with Norton AntiVirus software. Because new viruses appear frequently, you will also want to keep the program virus definitions up to date.

  • Page 36: Taking Care Of Your Notebook

    Basic Operation Taking Care of Your Notebook Follow these recommendations to maintain your notebook during everyday use and prevent potential physical damage or data loss. To Protect Your Hard Drive Hard drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.

  • Page 37: To Safeguard Your Data

    Basic Operation To Safeguard Your Data Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. Back up your work regularly. Copy files to diskettes, CDs, DVDs, and other media, or to network drives. Use a virus-scanning program (such as the Norton AntiVirus program included with your notebook) to check your files and operating system.
  • Page 38 Basic Operation 2–18 Reference Guide...

  • Page 39: Battery Packs And Power Management

    Battery Packs and Power Management Managing Power Consumption When you are running your notebook on battery power, you can maximize operating time without compromising performance. Your notebook is designed to help you reduce power consumption and extend battery life. During idle periods, the notebook automatically enters power-saving modes after specified timeout periods.

  • Page 40: How The Notebook Manages Power Automatically

    Battery Packs and Power Management How the Notebook Manages Power Automatically Your notebook enters Hibernation and Standby automatically, and turns off the hard drive and display based on values set in Windows. When this occurs The result is To resume No keyboard, pointing Display is turned off.

  • Page 41: To Change Timeout Settings And Create Power Schemes

    Battery Packs and Power Management To Change Timeout Settings and Create Power Schemes You can adjust the length of timeouts after which your notebook automatically shuts down components or enters a power-saving mode. You can also save these settings as a power scheme. 1.

  • Page 42: Using Battery Power

    Battery Packs and Power Management Using Battery Power To Check Battery Status From the battery status light » Check the battery status light on the notebook. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).

  • Page 43: To Respond To A Low-Battery Warning

    Battery Packs and Power Management To Respond to a Low-Battery Warning The notebook automatically alerts you when the battery power drops to a critically low level. The notebook first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the notebook goes into Hibernation.

  • Page 44: To Get The Most From Your Battery Packs

    Battery Packs and Power Management To Get the Most from Your Battery Packs Follow these suggestions to make your battery power last as long as possible: Plug in the AC adapter, especially when using a CD-ROM or DVD drive, or any external connections such as a PC Card or a modem.
  • Page 45 Battery Packs and Power Management In addition, follow these suggestions to extend the life of your battery packs: Do not leave battery packs unused for long periods. If you have more than one, rotate them. Unplug the AC adapter when the notebook is not in use. If the notebook will be unused and unplugged for more than 2 weeks, remove and store the battery pack.

  • Page 46: Disposing Of A Used Battery Pack

    Battery Packs and Power Management Disposing of a Used Battery Pack WARNING: There is a risk of fire and chemical burn if a battery pack Å is handled improperly. Do not disassemble, crush, or puncture a battery pack or short the contacts on a battery pack. Do not expose a battery pack to temperatures higher than 60°C (140°F) or dispose of a battery pack in water or fire.

  • Page 47: Modem And Network Connections

    Modem and Network Connections Using the Modem You can connect your modem to a telephone line and communicate throughout the world. You can explore the Internet, send and receive e-mail messages, and use your notebook to send and receive faxes. Your notebook contains several software programs that work with your modem: Internet Explorer, for browsing the World Wide Web Outlook Express, for sending and receiving e-mail messages...

  • Page 48: To Connect The Modem

    Modem and Network Connections To Connect the Modem CAUTION: Your built-in modem may not work with multiple phone Ä lines or a private branch exchange (PBX). It cannot be connected to a coin-operated telephone and does not work with party lines. Some of these connections may result in excess electrical voltage and could cause a malfunction in the internal modem.

  • Page 49: Special Restrictions In Certain Countries

    Modem and Network Connections Special Restrictions in Certain Countries Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country. Check with your telephone company.

  • Page 50: To Change Your Modem Settings

    Modem and Network Connections To Change Your Modem Settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.

  • Page 51: Connecting To A Local Area Network (Lan)

    Modem and Network Connections Connecting to a Local Area Network (LAN) You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN: 1.

  • Page 52: Using A Wireless Lan Adapter (Select Models Only)

    Modem and Network Connections Using a Wireless LAN Adapter (Select Models Only) Your notebook model may include a wireless local area network (WLAN) adapter. A WLAN adapter enables your notebook to connect to a compatible wireless network access point or to another, compatible, wireless-enabled notebook.

  • Page 53: Making Wireless Network Connections

    Modem and Network Connections Making Wireless Network Connections (Select Models Only) If your notebook includes a wireless on-off button, you can connect by radio to an 802.11 wireless local area network (WLAN) and access computers and other resources on the network.

  • Page 54: Models Only)

    Modem and Network Connections To Turn Wireless Communication On and Off For instructions to enable WLAN communications, refer to the Go Wireless booklet included with your notebook (select models only). Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane.
  • Page 55 Modem and Network Connections Turning Off Communication and Ending a Connection 1. Close any files that reside on other network notebooks. 2. To turn off the wireless 802.11 communication without turning off the notebook, press the wireless on-off button. -or- Right-click the wireless network connection icon in the taskbar, then select Disable.
  • Page 56 Modem and Network Connections 4–10 Reference Guide...

  • Page 57: Add-On Devices

    Add-On Devices Connecting External Devices To Insert or Remove a PC Card The notebook PC Card slot supports standard Type II and Type III PC Cards (PCMCIA and CardBus). The location and number of the PC Card slots vary by model series.

  • Page 58: Removing A Pc Card

    Add-On Devices Removing a PC Card CAUTION: Before removing a PC Card, you must use the Eject Hardware Ä or Safely Remove Hardware icon in the taskbar, or shut down the notebook. Otherwise, you could lose data. 1. Select the Eject Hardware or Safely Remove Hardware icon in the taskbar, select the card you want to remove, then remove the card.

  • Page 59: To Connect An Audio Device

    Add-On Devices To Connect an Audio Device You can plug in an external microphone, external speakers, or headphones. CAUTION: The headphone and line-in jacks are three-terminal stereo jacks. They are not compatible with two-terminal mono plugs. Connecting a mono plug into either of these jacks may damage the notebook. External microphone connector (pink) Audio out (headphones) connector (green) When you plug a device into the headphone port, the built-in...

  • Page 60: To Connect A Tv To Your Notebook (Select Models Only)

    Add-On Devices To Connect a TV to Your Notebook (Select Models Only) 1. Plug a standard 4-pin S-Video cable to the S-Video out jack on your notebook (yellow connector on the back panel). Plug the other end of the cable to the S-Video in jack on your television.
  • Page 61 Add-On Devices Using Dual Display Mode You can extend your desktop by connecting an external monitor to your notebook. 1. Select Start > Control Panel > Appearance and Themes > Display. 2. Select the Settings tab. 3. Select the second display, then select the option to extend the desktop.

  • Page 62: To Connect A 1394 Device (Select Models Only)

    Add-On Devices To Connect a 1394 Device (Select Models Only) If your notebook has a 1394 port (also known as FireWire), you can use it to connect devices such as audio and video equipment, disk drives, printers, and other notebooks. Attach the device cable to the 1394 port.

  • Page 63: Installing Additional Ram (Memory)

    Add-On Devices Installing Additional RAM (Memory) The notebook has 2 slots that hold 2 RAM modules. At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To Install a RAM Expansion Module Use only PC2100 DDR-266-MHz or higher RAM.
  • Page 64 Add-On Devices 6. Match your notebook to the following illustration. Insert the RAM board into the connector at about a 30-degree angle until it is fully inserted. Then press down at both sides until both latches snap closed. 7. Replace the cover. 8.

  • Page 65: To Remove A Ram Expansion Module

    Add-On Devices To Remove a RAM Expansion Module You may want to remove a RAM module so you can install a larger one. You will need a small Phillips screwdriver for these steps. CAUTION: Your notebook internal components are extremely sensitive to Ä...
  • Page 66 Add-On Devices 5. Turn the unit bottom-side up, loosen the screws holding the RAM cover, then remove the cover. 6. Match your notebook to the following illustration. Release the 2 latches at the sides of the RAM board, so the free edge of the board pops up.

  • Page 67: Replacing The Hard Drive

    Add-On Devices Replacing the Hard Drive To Replace the Hard Drive You will need a small Phillips screwdriver for this procedure. 1. Save your work and shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, briefly press the power button.

  • Page 68: To Replace The Hard Drive Holder

    Add-On Devices To Replace the Hard Drive Holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the hard drive you are removing. You will need a small Phillips screwdriver for this procedure.

  • Page 69: To Prepare A New Hard Drive

    Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you also need to prepare it to be able to work with your notebook. If you want to restore the Windows software and operating system that were originally installed on your notebook, follow the system recovery procedures described in the “Troubleshooting”...
  • Page 70 Add-On Devices 5–14 Reference Guide...

  • Page 71: Troubleshooting

    Troubleshooting Troubleshooting Your Notebook This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: Use the Windows troubleshooters.

  • Page 72: Audio Problems

    Troubleshooting Audio Problems If No Sound Is Audible If your model has a volume control, press the (plus) button to increase the volume. Select the speaker icon on the taskbar (if present). Clear the Mute all check box if selected. If your model has an audio mute button, press it so the indicator light goes off.

  • Page 73: Cd-Rom And Dvd Problems

    Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from a CD or DVD Make sure the CD or DVD is bootable. Make sure the CD-ROM/DVD drive is selected as the boot device. See the “Basic Operation” chapter in this guide to change the boot sequence.

  • Page 74: Display Problems

    Troubleshooting If the Notebook Cannot Read a CD or DVD For a single-sided CD or DVD, make sure the disc is placed in the drive with the label facing up. Clean the disc. Wait 5 to 10 seconds after closing the tray to give the notebook time to recognize the disc.

  • Page 75: Hard Drive Problems

    Troubleshooting If an External Display Does Not Work Check the connections. The external monitor may not be detected. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu. If you are using a TV connected to the optional S-Video port, you must activate the TV.

  • Page 76: Heat Problems

    Troubleshooting If Files Are Corrupted Open My Computer, and the disk you want to scan. Select File > Properties. Select the Check Now box under the Error-checking section of the Tools tab. Run the virus-scanning program. If necessary, you can format the hard disk and reinstall the original factory software using the system recovery features described in this guide.

  • Page 77: Keyboard And Pointing Device Problems

    Troubleshooting Keyboard and Pointing Device Problems Use these suggestions for built-in or external devices. If the Pointer Is Difficult to Control Adjust the pointer controls by selecting Start > Control Panel > Printers and Other Hardware > Mouse. Ensure that your thumb or palm is not pressing or near the TouchPad on-off button while typing.

  • Page 78: Local Area Network (Lan) Problems

    Troubleshooting Local Area Network (LAN) Problems If the Built-In Network Adapter Does Not Connect to the LAN Check all cables and connections. Try connecting at a different network station, if available. Make sure the LAN cable is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for 100Base-TX operation.

  • Page 79: Memory Problems

    Troubleshooting Memory Problems If a Message Reports That You Are Out of Memory Make sure drive C is not running low on free space. If you are having memory problems while running MS-DOS programs, select Start > Help and Support. Use the MS-DOS or Application and Software troubleshooter in Windows Help.

  • Page 80: Modem Problems

    Troubleshooting Modem Problems If the Modem Seems Slow Excess static or noise on a line reduces the overall transmission speed of the modem connection. If necessary, contact your telephone company about fixing this type of problem. If you are dialing internationally, line noise is often a problem that is difficult or impossible to eliminate.
  • Page 81 Troubleshooting If the Modem Dials Incorrectly Check the telephone number you entered, including any digits required for outside access or long distance. In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance.
  • Page 82 Troubleshooting If the Modem Dials, But You Cannot Hear It If your model has an audio mute light, make sure it is turned off. If it is on, press the audio mute button. Check the speaker volume setting. In Control Panel, open Phone and Modem Options, then select the modem and select Properties.

  • Page 83: Pc Card (Pcmcia) Problems

    Troubleshooting If the Modem Clicks Repeatedly, But Does Not Connect Make sure you are using an analog telephone line (2, 3, or 4 wires). You must not use a digital line. In a hotel, ask for a data line. Check all cables and connections. PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card Remove and reinsert the PC Card.

  • Page 84: Performance Problems

    Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem: 1. Open the hardware Device Manager. Select Start > Control Panel > Performance and Maintenance > System. 2. Select Modem to list the current modem devices. 3. Select the internal modem, then select the option to disable the modem.

  • Page 85: Power And Battery Pack Problems

    Troubleshooting If the Notebook Stops Responding Press and use Task Manager to end the application ctrl+alt+del that is not responding. Press the power button for at least 4 seconds to turn off and reset the notebook. Unsaved data will be lost. Then press the power button again to turn the notebook back on.
  • Page 86 Troubleshooting Make sure you are using only the AC adapter included with your notebook (or other approved adapter that meets the power requirements of the notebook). Do not use a 60-watt, 3.16-amp adapter. Move the notebook away from any nearby heat source. Unplug the AC adapter and allow the battery pack to cool down.

  • Page 87: Printing Problems

    Troubleshooting If the Notebook Does Not Enter Standby Mode as Expected If you have a connection to another computer, the notebook will not enter Standby if the connection is active. If the notebook is performing an operation, it normally waits for the operation to finish before going into Standby.

  • Page 88: Serial, Parallel And Usb Problems

    Troubleshooting Serial, Parallel and USB Problems If a Serial Mouse Does Not Work Make sure you followed the manufacturer’s installation instructions completely and have installed the mouse properly. If not, repeat the procedure. Make sure the port connection is secure. Restart the notebook by selecting Start >...

  • Page 89: Startup Problems

    Troubleshooting If the Serial or Parallel Port Is Not Working Make sure the port connection is secure. Check the port settings in Control Panel. Open the hardware Device Manager, then select Ports (COM & LPT). If the USB Port Is Not Working Contact the vendor of the peripheral device for the latest USB drivers.
  • Page 90 Troubleshooting If the Notebook Will Not Boot from the Diskette Drive Make sure the diskette drive is selected as the boot device. See the “Basic Operation” chapter in this guide for directions. If you are using a USB diskette drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled.

  • Page 91: Wireless Problems

    Troubleshooting Wireless Problems If You Have Problems with Wireless 802.11 Communication Make sure the wireless indicator light is on. Make sure you are using the correct SSID and channel settings. Make sure you are in range of an access point (for an infrastructure connection) or other wireless notebook (for an ad hoc connection).

  • Page 92: The Network

    Troubleshooting If You Have Trouble Connecting to Another Notebook in the Network Neighborhood or My Network Places Wait a few minutes, then press to refresh the list of notebooks on the network. Select Start > Search > Notebooks or People to locate the notebook.

  • Page 93: Configuring Your Notebook

    Troubleshooting Configuring Your Notebook The BIOS Setup utility helps you configure your notebook operation. To Run the BIOS Setup Utility The BIOS (basic input and output system) Setup utility enables you to make changes to the notebook system configuration and to tailor the operation of your notebook to your individual work needs.

  • Page 94: Main Menu

    Troubleshooting The following tables describe BIOS settings for the BIOS version at publication. If your BIOS is a different version, some settings may differ from those shown. Main Menu Setting Description Default BIOS Revision Shows the current BIOS Detected version. automatically System Time Sets the time using 24-hour...

  • Page 95: System Devices Menu

    Troubleshooting System Devices Menu Setting Description Default Video Display Sets whether the built-in Auto Device display automatically switches to an external display, if one is detected. External Disables the internal pointing Auto Pointing Device devices when an external pointing device is connected. Legacy USB Enables BIOS support for USB Enabled...

  • Page 96: Security Menu

    Troubleshooting Security Menu Setting Description Default User Shows if a user password Clear Password is is set. Administrator Shows if an administrator Clear Password is password is set. Set User Press enter to set, change, or Enter Password clear the user password. The password can have no more than 8 characters (0–9, A–Z), and cannot include special or...

  • Page 97: Boot Menu

    Troubleshooting Boot Menu Setting Description Default Hard Drive Shows the order of boot 1. Hard Drive +Removable devices. Move the entries 2. Removable Devices to change the order. If the devices CD-ROM Drive notebook has more than 3. CD-ROM Built-in LAN one device in a + category, you Drive can select the one scanned.

  • Page 98: Updating Software And Drivers From The Web

    Troubleshooting Updating Software and Drivers from the Web Software and driver updates for your notebook are available for download. For more information, visit the Web site at http://www.compaq.com/consumersupport. Using System Recovery Features The notebook system recovery process provides several options for recovering optimal system functionality.

  • Page 99: Safeguarding Your Data

    Troubleshooting Safeguarding Your Data Software or devices added to the notebook can cause your system to become unstable. To safeguard your documents, store personal files in the My Documents folder and periodically create a backup copy of My Documents. Setting System Restore points is also recommended.

  • Page 100: Operating System (Os) Cd Repair

    Troubleshooting Operating System (OS) CD Repair To repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the following preinstalled operating systems: Microsoft Windows XP Home or Pro (depending on configuration) Appropriate service pack To repair the operating system:...

  • Page 101: Os Cd Reinstall

    Troubleshooting OS CD Reinstall If other recovery efforts do not successfully repair the notebook, you can reinstall the operating system. WARNING: Personal data and software you have installed on the Å notebook will be lost during the OS CD reinstall. To protect your data, make a backup copy of My Documents before reinstalling your operating system.

  • Page 102: Reinstalling Drivers

    Troubleshooting 11. Select Format the partition using the NTFS file system (Quick) and press A caution is displayed that formatting enter. this drive will delete all current files. 12. Press to format the drive. The reinstallation process begins. This process takes 1 to 2 hours to complete. The notebook restarts in Windows after the process is complete.
  • Page 103 Index 1394 port connecting 5–6 back panel components 1–3 location 1–3 battery packs checking battery status 1–5 3–4 AC adapter creating power schemes 3–3 connecting 1–8 disposal and recycling 3–8 jack location 1–3 disposing of 3–8 adjusting extending life of 3–6 brightness 2–6 installing 1–7 monitor resolution 5–4...
  • Page 104 Index BIOS Setup Utility 6–23 external devices 5–1 blackout periods, modem 4–3 local area network (LAN) 4–5 bottom panel components 1–4 phone line 1–9 brightness, adjusting 2–6 wireless network 4–7 buttons connectors Click 1–2 audio 1–3 One-Touch 1–2 2–7 RJ-11 (modem) 1–3 on-off (on TouchPad) 1–2 RJ-45 (network) 1–3 power 1–2...
  • Page 105 Index keys ALT GR 2–9 Fn keys 2–6 Applications 2–8 function hot keys 2–6 Fn (Function) 2–6 Windows 2–8 hard drive activity status light 1–5 LAN (local area network) holder replacement 5–12 connection 4–5 location 1–2 1–4 troubleshooting 6–8 locking 2–15 using a wireless adapter 4–6 preparing a new drive 5–13 left panel components 1–3...
  • Page 106 Index settings 2–2 troubleshooting 6–15 One-Touch buttons 1–2 2–7 power-saving modes 3–3 on-off button 1–2 printing, troubleshooting 6–17 open/close latch 1–2 protecting Operating System CD data 2–17 reinstall 6–31 hard drive 2–16 repair 6–30 parallel connection, cover 1–4 troubleshooting 6–19 installing 5–7 parts of the notebook removing 5–9...
  • Page 107 Index scroll pad, location 1–2 S-Video out jack security location 1–3 attaching a cable 2–14 using 5–4 locking the hard drive 2–15 system recovery 6–28 locking your notebook 2–13 protecting data 2–17 telephone line connection 1–9 setting up a password 2–13 1394 port virus-protection software 2–15 connecting 5–6...
  • Page 108 Index USB 6–19 wireless 6–21 virus-protection software 2–15 turning off volume control 1–3 notebook 2–2 wireless network connection wireless 4–9 indicator light 1–2 turning on network connection 4–7 notebook 1–10 2–2 on-off button 1–2 wireless network connection troubleshooting 6–21 4–8 wireless network connection turning off 4–9 updating...

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