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Epson 7500 User Manual Page 74

Epson user's guide printer.
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Troubleshooting
You see Font not found or Find font error messages (Macintosh)
Possible cause
You're allowing Font
Substitution in your
application.
You're not using
PostScript fonts.
You have moved or
renamed the Stylus
RIP software folder.
Your Stylus RIP
Preferences and tmp
folders are corrupted.
Your font
management utility
has a font conflict.
One or more colors are missing in your printout or it prints in
black ink only
Possible cause
You didn't specify
color data in your
application software
or select color ink in
your print options.
Your color print head
needs cleaning or
the ink cartridge is
empty.
Solution
Turn off Font Substitution in your application's Page
Setup dialog box.
You must have PostScript compatible fonts (not
just screen fonts) loaded on your system and
selected in your application to be able to print with
the RIP.
Follow the steps in Chapter 1 to reinstall the
EPSON Stylus RIP software on your system. Then,
don't move any of the installed files or folders.
If none of the solutions above prevent font error
messages, delete the tmp folder and the
CPSPREFS file in the Stylus RIP folder. Stylus RIP
will create a new preference file automatically
when you restart the program.
If you use a font management utility, check it to
make sure all the fonts are available for your
application as necessary.
Solution
Check your application software documentation for
instructions on creating a color document. Also
make sure color ink is selected; see Chapters 2
and 4 for more information.
See your printer documentation for instructions on
cleaning the color print head or replacing an ink
cartridge.
5-6

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