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Introduction
Where To Get Help
EPSON provides technical assistance through electronic
support services and automated telephone services 24 hours a
day. The following table lists the contact information:
Service
World Wide Web
EPSON Internet
FTP Site
EPSON E-mail
Technical Support
Automated
Telephone
Services
To speak to a technical support representative, please refer to
your printer's documentation for your printer's specific
technical support telephone number.
Before you call, please have the following information ready:
Product name (EPSON Stylus RIP)
Product serial number (located on disk sleeve)
Proof and date of purchase (such as a store receipt)
Printer model
Computer configuration
Description of the problem
You can purchase ink cartridges, paper, manuals, and
accessories from EPSON at (800) 873-7766 or visit the
EPSON Store
Canada, please call (800) 807-7766 for dealer referral.
Access
From the Internet, you can reach EPSON Support at
http://support.epson.com. At this site, you can download
drivers and other files, look at documentation such as
product brochures and user manuals, and access
troubleshooting information.
If you have Internet FTP capability, use your Web browser
(or other software for FTP downloading) to log onto
ftp.epson.com with the user name anonymous and your
e-mail address as the password.
To receive technical advice through e-mail, go to
http://support.epson.com and complete the form under
the troubleshooting tab, as requested.
A variety of automated help services are available 24 hours
a day, seven days a week. To use these services, you must
have a touch tone telephone and call (800) 922-8911.
™
at www.epson.com (U.S. sales only). In
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