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Troubleshooting
Diagnosing Problems
There are a number of ways to diagnose printer problems:
To identify the most common problems, check the printer's
lights; see
Checking the Control Panel Lights
You can also view the Printer Status window to identify
common problems, if you installed Status Monitor 2 with
Windows 95, 98, or NT 4.0. For instructions, see
Printer Status
Window. On a Macintosh, you can check your ink
levels using the Status Monitor; see
Status Monitor
for details.
To determine whether the problem is caused by the printer
itself, run a printer operation check. See
Operation Check
If you see an error message about your printer settings or have
problems with color quality, you may need to confirm your
Printer ID number. See
details.
For the latest information, check the Help programs and the
ReadMe files in the EPSON program group or folder.
If any of the suggested solutions in this chapter tell you to
uninstall and then reinstall your printer software, see
Uninstalling Printer Software
If none of the suggested solutions here solve your problem,
contact your EPSON dealer or see
Using the Macintosh
for instructions.
Confirming the Printer ID Number
for instructions.
Where To Get
for details.
Using the
Running a Printer
for
Help.
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