Where To Get Help - Epson PhotoPC 650 User Manual

Where To Get Help

If you've tried the on-screen help and checked this User's
Guide but you still have questions, EPSON provides
technical assistance through electronic support services and
automated telephone services 24 hours a day, as follows:
Electronic support services
Service Access
World Wide Web From the Internet, you can reach EPSON's Home Page at
http://www.epson.com.
EPSON Internet If you have Internet FTP capability, use your Web browser
FTP Site (or other software for FTP downloading) to log onto
ftp.epson.com with the user name anonymous and your
e-mail address as the password.
EPSON Forum Members of CompuServe can type GO EPSON at the menu
®
on CompuServe prompt to reach the Epson America Forum. For a free
introductory CompuServe membership, call (800) 848-8199
and ask for representative #529.
Automated telephone services
Service Access
EPSON For pre-recorded answers to commonly asked questions
SM
SoundAdvice about EPSON products 24 hours a day, seven days a week,
call (800) 922-8911.
EPSON Access EPSON's technical information library by calling
™
FaxAdvice (800) 922-8911. You must provide a return fax number to
use this service.
EPSON Referral For the location of your nearest Authorized EPSON
Service Reseller call (800) 922-8911.
To speak to a technical support representative, dial
(310) 974-1983 (U.S.), or (905) 709-3839 (Canada), 6
to 6 , Pacific Time, Monday through Friday. Toll or long
PM
distance charges may apply.
Before you call, please have the following information ready:
Product name (EPSON PhotoPC 650)
Product serial number (located on the bottom)
Computer configuration
Description of the problem
You can purchase manuals and accessories from EPSON
Accessories at (800) 873-7766 or visit our web site at
www.epsonsupplies.com (U.S. sales only). In Canada, please
call (800) 873-7766 for dealer referral.
Maintenance and Troubleshooting 9-9
AM
A
B