Troubleshooting
Toner specks appear on prints
Action
Replace the imaging unit, and then resend the print job.
Do toner specks appear on prints?
Toner fog or background shading appears on prints
ABCDE
ABCDE
ABCDE
Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Did the toner fog or background shading disappear from the prints?
Step 2
Replace the imaging unit, and then resend the print job.
Did the toner fog or background shading disappear from the prints?
Toner rubs off
Leading edge
ABC
DEF
Trailing edge
Yes
No
Contact
customer
The problem is solved.
support.
Yes
No
The problem is solved. Go to step 2.
The problem is solved. Contact
support.
333
customer