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Ricoh Aficio SP 100SF e User Manual

User guide
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Operating Instructions

User Guide

For safe and correct use, be sure to read "Safety Information" before using the machine.

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Summary of Contents for Ricoh Aficio SP 100SF e

  • Page 1: Operating Instructions

    Operating Instructions User Guide For safe and correct use, be sure to read "Safety Information" before using the machine.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS 1. Guide to the Machine How to Read This Manual..........................5 Introduction..............................5 Legal Prohibition.............................5 Disclaimer................................5 Model-Specific Information..........................6 Guide to Components............................7 Exterior................................7 Interior................................8 Control Panel..............................9 Installing the Driver and Software........................11 Quick Install..............................11 Upgrading or Deleting the Printer Driver....................11 Installing the Smart Organizing Monitor....................12 Initial Setup...............................13 What is Smart Organizing Monitor?......................14 2.
  • Page 4 Resetting the Print Job..........................33 4. Copying Originals Copier Mode Screen............................35 Basic Operation...............................36 Canceling a Copy............................37 Making Enlarged or Reduced Copies......................38 Specifying Reduce/Enlarge........................39 Combining Multiple Pages..........................40 Specifying Combine............................41 Copying Both Sides of an ID Card onto One Side of Paper................43 Copying an ID Card............................43 Making 2-sided Copies...........................45 Specifying 2 Sided Copy..........................46 Specifying the Scan Settings...........................49...
  • Page 5 Specifying the Scan Settings........................68 Receiving a Fax..............................70 Selecting Reception Mode..........................70 Lists/Reports Related to Fax..........................73 7. Configuring the Machine Using the Control Panel Basic Operation...............................75 Copier Features Settings..........................76 Fax Features Settings............................78 Address Book Settings.............................84 System Settings..............................85 Printing Lists/Reports............................90 Printing the Configuration Page........................90 Types of Report............................90 Printer Features Settings...........................91 8.
  • Page 6 Checking the Condition of the Machine....................110 Printer Problems.............................111 Print Positions Do Not Match Display Positions..................112 Copier Problems............................113 Scanner Problems............................114 Fax Problems..............................115 Error and Status Indicate on the Control Panel...................118 Messages on the Screen...........................118 Error and Status Messages Appear on the Smart Organizing Monitor...........121 11.

  • Page 7: Guide To The Machine

    1. Guide to the Machine How to Read This Manual Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference.

  • Page 8: Model-Specific Information

    1. Guide to the Machine Model-Specific Information This section explains how you can identify the region your machine belongs to. There is a label on the rear of the machine, located in the position shown below. The label contains details that identify the region your machine belongs to. Read the label. CHZ966 The following information is region-specific.

  • Page 9: Guide To Components

    Guide to Components Guide to Components This section introduces the names of the various parts on the front and rear side of the machine and outlines their functions. Exterior 10 11 CHZ967 1. Control Panel Contains a screen and keys for machine control. 2.

  • Page 10: Interior

    1. Guide to the Machine 7. Input Tray Cover Set this cover up and pull out the paper source tray to load paper. 8. Tray Extension Pull out and extend this tray extension to hold the output paper. 9. Front Cover Open this cover to pull out the output tray before printing.

  • Page 11: Control Panel

    Guide to Components 1. Print Cartridge A replacement consumable that is required to make prints on paper. It needs to be replaced after approximately every 2000 pages printed. For details about replacing the cartridge, see p.97 "Replacing the Print Cartridge". Control Panel •...
  • Page 12 1. Guide to the Machine 8. Power Indicator This indicator lights up blue when the machine is turned on. It flashes when a print job is received and while printing, scanning, or fax transmission/reception is in progress. 9. Screen Displays current status and messages. 10.

  • Page 13: Installing The Driver And Software

    Installing the Driver and Software Installing the Driver and Software You can install the necessary driver for this machine using the included CD-ROM. The operating systems compatible with the drivers and software for this machine are: Windows XP/ Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2. The procedure in this section is an example based on Windows 7.

  • Page 14: Installing The Smart Organizing Monitor

    1. Guide to the Machine Restart the computer. Deleting the printer driver On the [Start] menu, click [Devices and Printers]. Right-click the icon of the printer you want to delete, and then click [Remove device]. Click [Yes]. Click any printer icon, and then click [Print server properties]. Click the [Drivers] tab.

  • Page 15: Initial Setup

    Initial Setup Initial Setup When you turn this machine on for the first time, you must set the following items. Select each setting using the [ ], [ ], or number keys, and then press the [OK] key. • [Language] •...

  • Page 16: What Is Smart Organizing Monitor

    1. Guide to the Machine What is Smart Organizing Monitor? Install this utility on your computer from the included CD-ROM before using it. Smart Organizing Monitor provides the following functions: • Displays the status of the machine Displays paper jam messages and other error messages. •...

  • Page 17: Loading Paper

    2. Loading Paper Supported Paper Paper Size • A4 • 8 " × 11 " (Letter) • B5 • 5 " × 8 " (Half Letter) • 7 " × 10 " (Executive) • A5 • A6 • B6 • 16K (197 × 273 mm) •...

  • Page 18: Non-Recommended Paper Types

    2. Loading Paper Non-Recommended Paper Types Do not use the following types of paper: • Ink-jet printer paper • GelJet special paper • Bent, folded, or creased paper • Curled or twisted paper • Wrinkled paper • Damp paper • Dirty or damaged paper •...

  • Page 19: Print Area

    Print Area Print Area The diagram below shows the area of the paper that the machine can print on. From the printer driver CHZ904 1. Print area 2. Feed direction 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) •...
  • Page 20 2. Loading Paper Copier function CHZ904 1. Print area 2. Feed direction 3. Approx. 4 mm (0.2 inches) 4. Approx. 3 mm (0.1 inches) • The print area may vary depending on the paper size. Fax function CHZ904 1. Print area 2.
  • Page 21 Print Area 3. Approx. 4.2 mm (0.2 inches) 4. Approx. 4.2 mm (0.2 inches) • The print area may vary depending on the paper size.

  • Page 22: Loading Paper

    2. Loading Paper Loading Paper Load a stack of paper for printing in the input tray on the back of the machine. • When loading paper, be sure to configure the size and type of paper. When printing a document, specify the paper size and type in the printer driver so that the settings configured when paper is loaded can be used for printing.
  • Page 23 Loading Paper Fan the paper before loading it in the tray. CBK254 Slide the paper guide on both sides outward, and then load the paper print side up until it stops. CHZ007 Adjust the paper guide on both sides to fit the paper width. CHZ008...

  • Page 24: Specifying Paper Type And Paper Size Using Control Panel

    2. Loading Paper Open the front cover and tray extension. CHZ027 Specifying Paper Type and Paper Size Using Control Panel Specifying the paper type Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [System Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key.

  • Page 25: Specifying The Standard Paper Size

    Loading Paper Specifying the standard paper size Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [System Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Tray Paper Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Paper Size], and then press the [OK] key.

  • Page 26: Specifying Paper Type And Paper Size Using Smart Organizing Monitor

    2. Loading Paper Press the [OK] key. Press the [ ] or [ ] key to select the length, and then press the [OK] key. Press the [OK] key. Press the [User Tools] key to return to the initial screen. Specifying Paper Type and Paper Size Using Smart Organizing Monitor The procedure in this section is an example based on Windows 7.

  • Page 27: Placing Originals

    Placing Originals Placing Originals This section describes the types of originals you can set and how to place them. About Originals Recommended size of originals Exposure glass • Up to 216 mm (8.5 ") in width, up to 297 mm (11.7 ") in length •...

  • Page 28: Unscannable Image Area

    2. Loading Paper • Originals that are wet with toner or white out Unscannable image area Even if you correctly place originals, margins of a few millimeters on all four sides of the original may not be scanned. Margins when using exposure glass CHZ916 1.

  • Page 29: Placing Originals On The Exposure Glass

    Placing Originals Placing Originals on the Exposure Glass • Do not place originals until all correction fluid or toner becomes completely dry. Doing so may create marks on the exposure glass that will appear on copies. Lift the exposure glass cover. Place the original face down on the exposure glass.
  • Page 30 2. Loading Paper Open the input tray for the ADF. CHZ010 Adjust the guides according to the size of the originals. CHZ011 Place the aligned originals face up in the ADF. The last page should be on the bottom. CHZ012...

  • Page 31: Printing Documents

    3. Printing Documents Basic Operation Use the printer driver to print a document from your computer. After creating a document, open the [Printing Preferences] dialog box in the document's native application. Change any print settings if necessary. The following print settings can be specified using the printer driver: •...

  • Page 32: Printing On Both Sides Of Sheets

    3. Printing Documents When setting changes are completed, click [OK]. Print the document using the print function in the document's native application. • If a paper jam occurs, printing stops when the current page has printed. Open the maintenance cover to remove the jammed paper. Printing will resume automatically after the maintenance cover is closed.

  • Page 33: Canceling A Print Job

    Basic Operation Landscape CHZ922 Press the [Start] key. Canceling a Print Job You can cancel print jobs using either the machine's control panel or your computer, depending on the status of the job. Canceling a print job before printing has started Double-click the printer icon on the task tray of your computer.
  • Page 34 3. Printing Documents Canceling a print job while printing Press the [Clear/Stop] key. CHZ961 Press the [1] key.

  • Page 35: If A Paper Mismatch Occurs

    If a Paper Mismatch Occurs If a Paper Mismatch Occurs If the paper size or type does not match the print job's settings, the machine reports an error. There are two ways to resolve this error: Continue printing using mismatched paper Use the form-feed function to ignore the error and print using mismatched paper.
  • Page 36 3. Printing Documents...

  • Page 37: Copying Originals

    4. Copying Originals Copier Mode Screen When the machine is turned on, the copier screen appears first. When the fax screen is shown on the display, press the [Copy/Facsimile] key on the control panel to switch to the copier screen. Standby mode screen Copier 100%...

  • Page 38: Basic Operation

    4. Copying Originals Basic Operation • The original in the ADF takes precedence over the original on the exposure glass if you place originals both in the ADF and on the exposure glass. • When making multiple copies of a multi-page document, you can select whether copies are output in collated sets, or in page batches in the [Sort] setting under [Copier Features].

  • Page 39: Canceling A Copy

    Basic Operation • If a scanning jam occurs in the ADF, copying is canceled immediately. If this happens, copy the originals again starting from the jammed page. Canceling a Copy If copying is canceled while the machine is scanning the original, copying is canceled immediately and there is no printout.

  • Page 40: Making Enlarged Or Reduced Copies

    4. Copying Originals Making Enlarged or Reduced Copies There are two ways to set the scaling ratio: using a preset ratio or manually specifying a customized ratio. Preset ratio CES103 (mainly Europe and Asia) 50%, 71%, 82%, 93%, 122%, 141%, 200% (mainly North America) 50%, 65%, 78%, 93%, 129%, 155%, 200% Custom ratio...

  • Page 41: Specifying Reduce/Enlarge

    Making Enlarged or Reduced Copies Specifying Reduce/Enlarge Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Copier Features], and then press the [OK] key. Press the [ ] or [ ] key to select [Reduce/Enlarge], and then press the [OK] key. Press the [ ] or [ ] key to select the ratio, and then press the [OK] key.

  • Page 42: Combining Multiple Pages

    4. Copying Originals Combining Multiple Pages Scanned pages of the original can automatically be scaled down so that two or four pages can be printed at once on a single sheet of paper. • To use this function, the paper size used for printing copies must be set to A4 or Letter. 2 on 1 You can copy two pages of an original onto a single sheet of photocopied paper.

  • Page 43: Specifying Combine

    Combining Multiple Pages CES036 • Landscape: L to R CES037 • Landscape: T to B CES038 Specifying Combine Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Copier Features], and then press the [OK] key. Press the [ ] or [ ] key to select [Combine], and then press the [OK] key.
  • Page 44 4. Copying Originals Make sure that the copier mode screen is displayed. When the fax mode screen is appears, press the [Copy/Facsimile] key to switch to the copier mode screen. CHZ957 Place the original on the exposure glass or in the ADF. To make multiple copies, enter the number of copies using the number keys.

  • Page 45: Copying Both Sides Of An Id Card Onto One Side Of Paper

    Copying Both Sides of an ID Card onto One Side of Paper Copying Both Sides of an ID Card onto One Side of Paper This section describes how to copy the front and back sides of an ID card or other small documents onto either side of a sheet of paper.
  • Page 46 4. Copying Originals Press the [ID Card Copy/On Hook Dial] key. CHZ959 To make multiple copies, enter the number of copies using the number keys. Place the original front side down with the top to the rear of the machine on the exposure glass.

  • Page 47: Making 2-Sided Copies

    Making 2-sided Copies Making 2-sided Copies • To use this function, the paper size used for printing copies must be set to A4 or Letter. You can select top-to-top or top-to-bottom binding, in either portrait or landscape orientation. Top to Top CES125 CES126 Top to Bottom...

  • Page 48: Specifying 2 Sided Copy

    4. Copying Originals Specifying 2 Sided Copy Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Copier Features], and then press the [OK] key. Press the [ ] or [ ] key to select [2 Sided Copy], and then press the [OK] key. Press the [ ] or [ ] key to select [Top to Top] or [Top to Bottom], and then press the [OK] key.
  • Page 49 Making 2-sided Copies Press the [Start] key. CHZ962 When you place the original in the ADF, all the pages are automatically scanned and then only the pages on one side are copied sequentially. Proceed to Step 12. When you place the original on the exposure glass, perform the following steps to scan the subsequent pages.
  • Page 50 4. Copying Originals Landscape CHZ922 Press the [Start] key.

  • Page 51: Specifying The Scan Settings

    Specifying the Scan Settings Specifying the Scan Settings This section describes how to specify image density and scan quality for the current job. Adjusting Image Density There are five image density levels. The higher the density level, the darker the printout. Press the [User Tools] key.
  • Page 52 4. Copying Originals Specifying the Original Type Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Copier Features], and then press the [OK] key. Press the [ ] or [ ] key to select [Original Type], and then press the [OK] key. Press the [ ] or [ ] key to select the document type, and then press the [OK] key.

  • Page 53: Scanning From A Computer

    5. Scanning from a Computer Basic Operation Scanning from a computer (TWAIN scanning and WIA scanning) allows you to operate the machine from your computer and scan originals into your computer directly. TWAIN Scanning TWAIN scanning is possible if your computer is running a TWAIN-compatible application. Place the original.

  • Page 54: Basic Operation For Wia Scanning

    5. Scanning from a Computer • [Filing] (Auto change to Text, 200dpi × 200dpi) • [OCR] (Auto change to Text, 400dpi × 400dpi) 2. Original Scan Method Specify the method to scan originals. If [ADF] is selected in [Original Scan Method], specify the orientation of the original. 3.

  • Page 55: Sending And Receiving A Fax

    6. Sending and Receiving a Fax Fax Mode Screen When the machine is turned on, the copier screen appears first. When the copy screen appears, press the [Copy/Facsimile] key on the control panel to switch to the fax screen. Standby mode screen Ready 12-31 Standard...

  • Page 56: Setting The Date And Time

    6. Sending and Receiving a Fax Setting the Date and Time Press the [User Tools] key. Press the [ ] or [ ] key to select [System Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Set Date/Time], and then press the [OK] key. Press the [ ] or [ ] key to select [Set Date], and then press the [OK] key.

  • Page 57: Entering Characters

    Entering Characters Entering Characters To enter characters, use keys as follows: To enter a digit Press a number key. To delete a character Press the [ ] key one second. To enter a fax number • To enter a number Use the number keys.

  • Page 58: Registering Fax Destinations

    6. Sending and Receiving a Fax Registering Fax Destinations This section describes how to register fax destinations in the Address Book using the control panel. The Address Book can also be edited using Smart Organizing Monitor. For details, see the Smart Organizing Monitor Help.

  • Page 59: Modifying Or Deleting Fax Destinations

    Registering Fax Destinations Modifying or Deleting Fax Destinations Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Address Book], and then press the [OK] key. Press the [ ] or [ ] key to select [Fax Speed Dial Dest.], and then press the [OK] key. Press the [ ] or [ ] key to select the Speed Dial number, and then press the [OK] key.
  • Page 60 6. Sending and Receiving a Fax Click [Apply] located in the lower part of the window. Click [OK]. Click [Close]. Click [OK].

  • Page 61: Sending A Fax

    Sending a Fax Sending a Fax • It is recommended that you call the receiver and confirm that they received the fax after sending important documents. A fax number can contain 0 to 9, pause, " ", " ", and space. If necessary, insert a pause in the fax number.

  • Page 62: Basic Operation For Sending A Fax

    6. Sending and Receiving a Fax Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Fax Features], and then press the [OK] key. Press the [ ] or [ ] key to select [TX Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Immediate TX], and then press the [OK] key.

  • Page 63: Canceling A Fax

    Sending a Fax Enter the fax number using the number keys. If the machine is connected to a telephone network through a PBX, be sure to enter the outside line access number specified in [PBX Access Number] before the fax number. Press the [Start] key.

  • Page 64: Specifying The Fax Destination

    6. Sending and Receiving a Fax Press the [Clear/Stop] key. CHZ961 Press the [1] key. • If you cancel sending a fax while broadcasting, only the fax to the current destination is canceled. The fax will be sent to the subsequent destinations as normal. Specifying the Fax Destination Other than entering the destination fax number using the number keys, you can specify destinations using the following functions:...
  • Page 65 Sending a Fax Place the original on the exposure glass or in the ADF. Press the [Speed Dial] key. CHZ958 Enter the Speed Dial number using the number keys, and then press the [OK] key. Press the [Start] key. CHZ962 When you place original on the exposure glass and Memory Transmission mode is enabled, perform the following steps to scan the subsequent pages of the original.
  • Page 66 6. Sending and Receiving a Fax CHZ957 Place the original on the exposure glass or in the ADF. Add a destination by using one of the following methods: To add a Speed Dial destination 1. Press the [Speed Dial] key. CHZ958 2.

  • Page 67: Useful Sending Functions

    Sending a Fax Make sure that the fax mode screen is displayed. When the copier mode screen is displayed, press the [Copy/Facsimile] key to switch to the fax mode screen. CHZ957 Place the original on the exposure glass or in the ADF. Press the [ ] or [ ] key to select [Redial], and then press the [OK] key.
  • Page 68 6. Sending and Receiving a Fax CHZ957 Place the original on the exposure glass or in the ADF. Press the [ID Card Copy/On Hook Dial] key. CHZ959 Add a destination by using one of the following methods: To add a Speed Dial destination 1.
  • Page 69 Sending a Fax 2. Press the [OK] key. Press the [Start] key. CHZ962 Press the [1] key. Press the [Start] key. Sending a fax after a conversation An external telephone allows you to send a fax after finishing your conversation, without having to disconnect and redial.

  • Page 70: Specifying The Scan Settings

    6. Sending and Receiving a Fax Specifying the Scan Settings Adjusting image density There are five image density levels. The darker the density level, the darker the printout. Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Fax Features], and then press the [OK] key. Press the [ ] or [ ] key to select [TX Settings], and then press the [OK] key.
  • Page 71 Sending a Fax Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Fax Features], and then press the [OK] key. Press the [ ] or [ ] key to select [TX Settings], and then press the [OK] key. Press the [ ] or [ ] key to select [Resolution], and then press the [OK] key.

  • Page 72: Receiving A Fax

    6. Sending and Receiving a Fax Receiving a Fax • When receiving an important fax, we recommend you confirm the contents of the received fax with the sender. • The maximum number of fax pages that can be received and stored in the machine’s memory is 100 pages (50 jobs).
  • Page 73 Receiving a Fax Press the [User Tools] key. CHZ960 Press the [ ] or [ ] keys to select [Fax Features], and then press the [OK] key. Press the [ ] or [ ] keys to select [RX Settings], and then press the [OK] key. Press the [ ] or [ ] keys to select [Switch RX Mode], and then press the [OK] key.
  • Page 74 6. Sending and Receiving a Fax Receiving a fax in Auto mode When the reception mode is set to Auto mode, the machine automatically answers all incoming calls in fax reception mode. • You can specify the number of times the machine rings before answering a call in the [Number of Rings] setting under [Fax Features].

  • Page 75: Lists/Reports Related To Fax

    Lists/Reports Related to Fax Lists/Reports Related to Fax The lists and reports related to the fax function are as follow: • Fax Journal Prints a fax transmission and reception journal for the last 100 jobs. • TX Status Report Prints out the latest Transmission result. •...
  • Page 76 6. Sending and Receiving a Fax...

  • Page 77: Configuring The Machine Using The Control Panel

    7. Configuring the Machine Using the Control Panel Basic Operation If you want to configure the machine's system settings, press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select the settings you want to use. The machine’s default settings are grouped into the following six categories: •...

  • Page 78: Copier Features Settings

    7. Configuring the Machine Using the Control Panel Copier Features Settings Sort Configures the machine to sort the output pages into sets when making multiple copies of a multi- page document (P1, P2, P1, P2...). Default: [Off] • On • Off Original Type Specifies the content of originals so that the copy quality can be optimized.
  • Page 79 Copier Features Settings • (mainly North America) 50%, 65%, 78%, 93%, 100%, 129%, 155%, 200%, Zoom: 25-400% Combine Select this to photocopy two or four pages of an original onto a single sheet of paper. Default: [Off] • Off • 2 on 1 •...

  • Page 80: Fax Features Settings

    7. Configuring the Machine Using the Control Panel Fax Features Settings TX Settings Immediate TX Sets the machine to send a fax immediately when the original is scanned. Default: [Off] • Off Select this when using Memory Transmission. • On Select this when using Immediate Transmission.
  • Page 81 Fax Features Settings Pause Time Specifies the length of pause time when a pause is inserted between the digits of a fax number. Default: 3 seconds • 1 to 15 seconds, in 1 second increments Auto Redial Sets the machine to redial the fax destination automatically when the line is busy or a transmission error occurs.
  • Page 82 7. Configuring the Machine Using the Control Panel Default: [On] • Off • On Sort Begins printing from the last page when the data has been received within the memory. Default: [Off] • Off • On Number of Rings Specifies the number of times the machine rings before it starts to receive faxes in [Switch RX Mode] is [Auto].
  • Page 83 Fax Features Settings Default: [On] • Off • On Dial Tone Detect Sets the machine to automatically detect a dial tone before dialing the destination. Default: [Detect] • Detect • Do not Detect Transmission Speed Specifies the transmission speed for the fax modem. Default: [33.6 Kbps] •...
  • Page 84 7. Configuring the Machine Using the Control Panel PSTN / PBX Sets the machine to connect to a public switched telephone network (PSTN) or a private branch exchange (PBX). Default: [PSTN] • PSTN • PBX PBX Access Number Specifies the dial number to access the external line when the machine is connected to a PBX. Make sure that this setting matches your PBX settings.
  • Page 85 Fax Features Settings Fax Journal Sets the machine to print a fax journal automatically for every 100 fax jobs (both sent and received). Default: [Auto Print] • Auto Print • Do not Auto Print...

  • Page 86: Address Book Settings

    7. Configuring the Machine Using the Control Panel Address Book Settings Fax Speed Dial Dest. Fax numbers and names can be registered in the speed dial list. Up to 100 entries can be registered. To register a fax name containing double-byte characters, use Smart Organizing Monitor. For details, see p.56 "Registering Fax Destinations".

  • Page 87: System Settings

    System Settings System Settings Tray Paper Settings Paper Size Specifies the paper size. (mainly Europe and Asia) Default: [A4] (mainly North America) Default: [LT (8 1/2 x 11)] • A4, B5, A5, B6, A6, LT (8 1/2 x 11), HLT (5 1/2 x 8 1/2), EXE (7 1/4x10 1/2), 16K (197x273mm), 16K (195x270mm), 16K (184x260mm), Custom Paper Type Specifies the paper type.
  • Page 88 7. Configuring the Machine Using the Control Panel Print Job End Tone Specifies the volume of the beep sound when a print job is complete. Default: [Off] Print Job Error Tone Specifies the volume of the beep sound when a print job error occurs. Default: [Middle] Scan Job End Tone Specifies the volume of the beep sound when a scan job is complete.
  • Page 89 System Settings • Minute: 0 to 59 Program Fax Info. Specifies the user information for sending a fax. • Own Fax Number Specifies the fax number of the machine using up to 20 characters, including 0 to 9, space, and "+". •...
  • Page 90 7. Configuring the Machine Using the Control Panel • English, German, French, Italian, Spanish, Dutch, Swedish, Norwegian, Danish, Finnish, Portuguese, Czech, Hungarian, Polish, Russian, Portuguese (BR), Turkish Country Code Selects the country in which the machine is used. The country code you specify determines the time and date display format and the default values of the fax transmission-related settings.
  • Page 91 System Settings • Vertical (-15 to +15 mm, in 1 mm increments) Adjust Image Density Adjusts the density of printing. Default: • (Lightest) • • • • • • (Darkest) Reset Settings • Reset All Settings Resets all settings to the factory default, except for the language, date and time, and fax Speed Dialing settings.

  • Page 92: Printing Lists/Reports

    7. Configuring the Machine Using the Control Panel Printing Lists/Reports Printing the Configuration Page Press the [User Tools] key. CHZ960 Press the [ ] or [ ] key to select [Print List/Report], and then press the [OK] key. Press the [ ] or [ ] key to select types of report, and then press the [OK] key. Types of Report Configuration Page Prints the machine’s general information and current configuration.

  • Page 93: Printer Features Settings

    Printer Features Settings Printer Features Settings I/O Timeout Timeout: USB Specifies how many seconds the machine waits for print data and if the data is interrupted while being sent from the computer via USB. If the machine does not receive any data within the specified time, the machine only prints the data it has received.
  • Page 94 7. Configuring the Machine Using the Control Panel...

  • Page 95: Configuring The Machine Using Smart Organizing Monitor

    8. Configuring the Machine Using Smart Organizing Monitor Checking the System Information The state and status information of the machine can be checked using Smart Organizing Monitor. Checking the Status Information CHZ920 1. Image area Displays the status of this machine with an icon. 2.

  • Page 96: Printing The Configuration Page

    8. Configuring the Machine Using Smart Organizing Monitor 3. Message area Displays the status of this machine with a message. For details about error messages, see p.121 "Error and Status Messages Appear on the Smart Organizing Monitor". Printing the Configuration Page On the [Start] menu, click [All Programs].

  • Page 97: Configuring The Machine Settings

    Configuring the Machine Settings Configuring the Machine Settings Smart Organizing Monitor is used to modify the machine’s settings. On the [Start] menu, click [All Programs]. Click [Smart Organizing Monitor for SP 100 Series]. Click [Smart Organizing Monitor for SP 100 Series Status]. On the [User Tool] tab, click [Printer Configuration].

  • Page 98: Updating The Firmware

    8. Configuring the Machine Using Smart Organizing Monitor Updating the Firmware • In no event shall the company be held liable to customers for damages of any kind resulting from use or loss of use of this software. • The company shall also not be held liable for any disputes between the customer and third parties resulting from any use or loss of use of this software.

  • Page 99: Maintaining The Machine

    9. Maintaining the Machine Replacing the Print Cartridge • If “Out of Toner / Print Cartridge” is displayed in the control panel, replace the print cartridge by following the procedure described below. • Store print cartridges in a cool dark place. •...
  • Page 100 9. Maintaining the Machine Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 Close the maintenance cover.

  • Page 101: Cautions When Cleaning

    Cautions When Cleaning Cautions When Cleaning Clean the machine periodically to maintain high print quality. Dry wipe the exterior with a soft cloth. If dry wiping is not sufficient, wipe with a soft, damp cloth that has been wrung out thoroughly. If you still cannot remove the stain or grime, use a neutral detergent, wipe over the area with a thoroughly-wrung damp cloth, and then dry wipe the area and allow it to dry.

  • Page 102: Cleaning The Inside Of The Machine

    9. Maintaining the Machine Cleaning the Inside of the Machine Open the maintenance cover. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 Using a cloth, wipe the inside of the machine. CHZ028 Hold the grips of the print cartridge, and then insert it into the machine until it stops.

  • Page 103: Cleaning The Exposure Glass

    Cleaning the Exposure Glass Cleaning the Exposure Glass Lift the exposure glass cover. Be careful not to hold the input tray when lifting the exposure glass cover, for the tray might be damaged. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry cloth to remove any remaining moisture.

  • Page 104: Cleaning The Auto Document Feeder

    9. Maintaining the Machine Cleaning the Auto Document Feeder Lift the ADF. Be careful not to hold the input tray when lifting the ADF, for the tray might be damaged. Clean the parts indicated with arrows with a soft damp cloth and then wipe the same parts with a dry cloth to remove any remaining moisture.

  • Page 105: 10. Troubleshooting

    10. Troubleshooting Common Problems This section describes how to troubleshoot common problems that may occur while operating the machine. Problem Possible cause Solution • Make sure that the power plug is firmly inserted into the wall outlet. The power cord is not The machine does not turn on.

  • Page 106: Paper Feed Problems

    10. Troubleshooting Paper Feed Problems If the machine is operating but paper will not feed or paper jams occur frequently, check the condition of the machine and paper. Problem Solution • Use supported types of paper. See p.15 "Supported Paper". •...

  • Page 107: Removing Printing Jams

    Paper Feed Problems Problem Solution • Paper is damp. Use paper that has been stored properly. See p.15 "Supported Paper". Paper gets wrinkles. • Paper is too thin. See p.15 "Supported Paper". • If there are gaps between the paper and the paper guides, adjust the paper guides to remove the gaps.
  • Page 108 10. Troubleshooting Pull out the jammed paper carefully. CHZ024 If you cannot find the misfed paper, look inside the machine. Open the maintenance cover. Hold the grips of the print cartridge, and then pull it out of the machine. CHZ013 Pull out the misfed paper by holding both sides of paper.
  • Page 109 Paper Feed Problems CHZ025 If it is difficult to remove the jammed paper out of the main unit, remove the jammed paper from the output tray side. CHZ026 Hold the grips of the print cartridge, and then insert it into the machine until it stops. CHZ017 Close the maintenance cover.

  • Page 110: Removing Scanning Jams

    10. Troubleshooting Removing Scanning Jams Open the ADF cover. CHZ018 Gently pull the jammed original to remove it. Be careful not to pull the original too hard, as it may rip. CHZ014 Close the ADF cover. CHZ019 Lift the ADF, and if there is original remaining in the ADF, gently pull the jammed original to remove it.
  • Page 111 Paper Feed Problems CHZ022 Close the ADF.

  • Page 112: Print Quality Problems

    10. Troubleshooting Print Quality Problems Checking the Condition of the Machine If there is a problem with the quality of printing, first check the condition of the machine. Possible Cause Solution There is a problem with the Make sure that the machine is on a level surface. Place the machine's location.

  • Page 113: Printer Problems

    Printer Problems Printer Problems Problem Solution If an error occurs when printing, change the computer or printer driver settings. • Check the printer icon name does not exceed 32 alphanumeric characters. If it does, shorten it. An error occurs. • Check whether other applications are operating. Close any other applications, as they may be interfering with printing.

  • Page 114: Print Positions Do Not Match Display Positions

    10. Troubleshooting Print Positions Do Not Match Display Positions If the position of items on the printed page differs from the position displayed on the computer screen, the cause may be one of the following. Possible Cause Solution Check that the page layout settings are properly Page layout settings have not been configured.

  • Page 115: Copier Problems

    Copier Problems Copier Problems Problem Solution The original was placed with the front and back reversed. Photocopied paper is blank. See p.25 "Placing Originals". Copied pages are too dark or too Adjust the image density. light. Copied pages do not look the same Select the correct scan mode according to the type of original.

  • Page 116: Scanner Problems

    10. Troubleshooting Scanner Problems Problem Solution • The scanning part is dirty. The scanned image is dirty. • Before placing originals on the exposure glass, make sure that toner or correction fluid is dry. The scanned image is distorted or The original was moved during scanning.

  • Page 117: Fax Problems

    Fax Problems Fax Problems When an error code appears on the fax journal or TX status report The table below describes the meaning of error codes that appear under "Status" on the fax journal or TX status report, and what to do when a particular error code appears. TX Status Report Error Code Solution...
  • Page 118 10. Troubleshooting Fax Journal Error Code Cause Solution The recipient’s fax machine does not Select a transmission speed supported by the 0001 support G3 standard. recipient fax machine, and resend the fax. Print, send, or delete the jobs stored in the 0071 Memory is full.
  • Page 119 Fax Problems Problem Solution • The input tray is empty. Load paper in the input tray. See p.20 "Loading Paper". Cannot print received faxes. • The input tray does not contain paper of the right size. Load paper of the right size in the input tray. •...

  • Page 120: Error And Status Indicate On The Control Panel

    10. Troubleshooting Error and Status Indicate on the Control Panel Messages on the Screen Message Causes Solutions Paper has been jammed in the • Remove the jammed paper. See p.97 Misfeed: Stnd. Tray paper tray. "Maintaining the Machine". Out of Paper The input tray has run out of •...
  • Page 121 Error and Status Indicate on the Control Panel Message Causes Solutions Cannot Print Report An appropriate size paper for Load A4 or Letter size paper in the input printing Report is not loaded. tray. Change Paper Size Out of Toner The machine has run out of the Replace the print cartridge.
  • Page 122 10. Troubleshooting Message Causes Solutions Select [600 x 600 dpi] in [Resolution] to Cannot Print The data is too large or reduce the size of data. For details, see the complex to print. Memory Overflow Printer Driver Help. The paper size set for the Press the [Start] key to begin printing, or Paper Size Mismatch document differs from the size of...

  • Page 123: Error And Status Messages Appear On The Smart Organizing Monitor

    Error and Status Messages Appear on the Smart Organizing Monitor Error and Status Messages Appear on the Smart Organizing Monitor Message Causes Solutions • The power cable of the machine is not plugged in. • Check the printer power cord. Printer Power Off •...
  • Page 124 10. Troubleshooting...

  • Page 125: 11. Appendix

    11. Appendix Notes About the Toner • Proper operation cannot be guaranteed if any third-party toner is used. • Depending on printing conditions, there are cases where the printer cannot print the number of sheets indicated in the specifications.

  • Page 126: Moving And Transporting The Printer

    11. Appendix Moving and Transporting the Printer This section provides cautions that you must follow when moving the machine both short and long distances. Repack the machine in its original packing materials when moving it a long distance. • Be sure to disconnect all cables from the machine before transporting it. •...

  • Page 127: Consumables

    Consumables Consumables Print Cartridge Print cartridge Average printable number of pages per cartridge Black 2,000 pages *1 The printable number of pages is based on pages that are compliant with ISO/IEC 19752 with the image density set as the factory default. ISO/IEC 19752 is an international standard for measurement of printable pages, set by the International Organization for Standardization.

  • Page 128: Specifications Of The Machine

    11. Appendix Specifications of the Machine This section lists the machine's specifications. General Function Specifications Configuration Desktop Print process Laser electrostatic transfer Maximum paper size for scanning of exposure glass 216 mm × 297 mm (8.5 × 11.7 inches) Maximum paper size for scanning of ADF 216 mm ×...

  • Page 129: Printer Function Specifications

    Specifications of the Machine Memory 32 MB Power requirements (mainly Europe and Asia) 220-240 V, 4 A, 50/60 Hz (mainly North America) 120 V, 8 A, 60 Hz Power consumption • Maximum power consumption 70 W • Energy Saver mode 1 60 W or less •...

  • Page 130: Copier Function Specifications

    11. Appendix Copier Function Specifications Maximum resolution (scanning and printing) • Exposure glass Scanning: 600 × 600 dpi Printing: 600 × 600 dpi • ADF Scanning: 600 × 300 dpi Printing: 600 × 600 dpi First copy speed (A4/Letter, at 23 °C, 71.6 °F) 32 seconds or less Multiple copy speed 13 pages per minute...

  • Page 131: Fax Function Specifications

    Specifications of the Machine • ADF 600 × 600 dpi Maximum resolution when scanning from a computer (WIA) 600 × 600 dpi Scanning time Black and white: 3.9 seconds or less Color: 7.9 seconds or less (A4/200 dpi/Compressed) Not including transfer time. ADF throughput Black and white: 75.3 mm per second Color: 37.6 mm per second (200 dpi)
  • Page 132 11. Appendix • Number of redials for Fax...

  • Page 133: Trademarks

    Trademarks Trademarks ® ® ® ® Microsoft , Windows , Windows Server , and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product names used herein are for identification purposes only and might be trademarks of their respective companies.
  • Page 134 11. Appendix ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise ® ® Microsoft Windows Server 2008 Datacenter ® ® Microsoft Windows Server 2008 for Itanium-based Systems ® ® Microsoft Windows Web Server 2008 ® ®...

  • Page 135: Index

    INDEX 2 Sided copy............Fax destinations............. Fax features............Fax function............Address book............Fax mode screen........... ADF (Auto Document Feeder)......Fax problems............Auto mode............. Firmware..............Basic operation......... 29, 36, 75 ID Card copy............Broadcast function..........Image density..........49, 68 Initial setup............. Install..............
  • Page 136 Print area..............Troubleshooting..103, 104, 110, 111, 112, 113, 114, 115 Print cartridge..........97, 125 TWAIN..............Print quality problems......... Types of originals not supported by the ADF..Printer features............Printer function............. Printer problems........... Unscannable image area........Upgrade..............Quick install............WIA................ Receiving a fax............
  • Page 137 MEMO...
  • Page 138 MEMO M103-8692...
  • Page 140 M103-8692 © 2011...

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