Lexmark MX6500e 6500e Quick Reference Manual page 25

Jam location Printer
message
5 Duplex area [x]‑page jam,
remove tray 1 to
clear
duplex. [235–
239]
6 Trays [x]‑page jam,
open
tray [x]. [24x]
7 Output [x]‑page jam,
expander remove paper,
open expander
rear door. Leave
paper in
bin. [41y.xx]
8 Upper rear door [x]‑page jam,
open upper rear
door. [202]
9 Upper door and [x]‑page jam,
rear duplex area open upper and
lower rear
door. [231–234]
10 Mailbox [x]‑page jam,
remove paper,
open mailbox
rear door. Leave
paper in
bin. [43y.xx]
11 Staple finisher [x]‑page jam,
rear door remove paper,
open finisher
rear door. Leave
paper in
bin. [451]
What to do
Pull out tray 1 12
completely,
then push down
the front duplex
flap, and then
remove the
jammed paper.
Pull out the
[x]‑page jam, lift front cover to remove
indicated tray,
and then cartridge. [200–201]
remove the
jammed paper.
CAUTION—HOT SURFACE: The inside of the printer might be
hot. To reduce the risk of injury from a hot component, allow
Open the rear
the surface to cool before touching.
door of the
output
1 Lift the front cover, and then pull down the multipurpose feeder
expander, and
door.
then remove
the jammed
paper.
Open the rear
door of the
printer, and
then remove
the jammed
paper.
Open the rear
door of the
printer and the
rear duplex
area, and then
remove the
jammed paper.
Open the rear
door of the
mailbox, and
then remove
the jammed
paper.
Open the rear
door of the
staple finisher,
and then
remove the
jammed paper.
Jam location Printer What to do
message
Automatic [x]‑page jam, Remove all
document open automatic paper from the
feeder (ADF) feeder top ADF tray, and
cover. [28y.xx] then remove
the jammed
paper.
25
2
Lift the green handle, and then pull out the toner cartridge from
the printer.
3
Place the cartridge aside.
4
Lift the green handle, and then pull out the imaging unit from the
printer.
5
Place the imaging unit aside on a flat, smooth surface.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
6 Pull the jammed paper gently to the right, and then remove it from
the printer.
Note: Make sure all paper fragments are removed.