Lexmark MX6500e 6500e Quick Reference Manual page 24

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If paper needs to be returned to the mailbox bin, then insert the
paper under the bin arm, and then push the paper all the way back.
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Note: If the paper is not under the bin arm, then a jam occurs
due to an overfilled bin.
Use recommended paper
• Use only recommended paper or specialty media.
• Do not load wrinkled, creased, damp, bent, or curled paper.
• Flex, fan, and straighten paper or specialty media before loading
it.
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Do not use paper that has been cut or trimmed by hand.
• Do not mix paper sizes, weights, or types in the same tray.
• Make sure the paper size and type are set correctly on the computer
or printer control panel.
• Store paper per manufacturer recommendations.
Understanding jam messages and
locations
When a jam occurs, a message indicating the jam location and
information to clear the jam appears on the printer display. Open the
doors, covers, and trays indicated on the display to remove the jam.
Notes:
• When Jam Assist is set to On, the printer flushes blank pages or
pages with partial prints to the standard bin after a jammed
page has been cleared. Check your printed output for blank
pages.
• When Jam Recovery is set to On or Auto, the printer reprints
jammed pages. However, the Auto setting reprints jammed
pages if adequate printer memory is available.
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Jam location Printer What to do
message
Staple finisher [x]‑page jam, Remove paper
remove paper, from the stapler
open stapler bin, open the
door. Leave stapler door,
paper in then remove
bin. [455–457] the staple
cartridge, and
then remove
the jammed
staples.
Standard bin [x]‑page jam, Remove
remove jammed paper
standard bin from the
jam. [203] standard bin.
Inside the [x]‑page jam, lift Open the front
printer front cover to cover and the
remove multipurpose
cartridge. [200– feeder, then
201] remove the
toner cartridge
and the imaging
unit, and then
remove the
jammed paper.
Multipurpose [x]‑page jam, Remove all
feeder clear manual paper from the
feeder. [250] multipurpose
feeder, and
then remove
the jammed
paper.