Troubleshooting - Konica Minolta bizhub C650 User Manual

Troubleshooting

6 Troubleshooting
If a problem occurs while running the system, refer to the following.
Condition
The USB cable is
connected between this
device and the
multifunctional product,
but the status indicator is
not lit in green.
The USB cable is
connected between this
device and the computer,
but the status indicator is
not lit in green.
A tone does not sound
from the multifunctional
product when scanning
begins and when
authentication is
completed.
AU-101
Possible cause
The USB port of the
multifunctional product
may be malfunctioning.
The USB port of the
computer may be
malfunctioning.
Is the driver for this device
correctly installed?
Has the tone setting on
the multifunctional
product been set to
"OFF"?
Remedy
Turn the multifunctional
product off with the main
power switch and
temporarily disconnect
the USB cable from this
device or the
multifunctional product
before connecting it again
and waiting 10 seconds
before turning on the
multifunctional product
with the main power
switch.
Restart the computer.
Refer to "Registering from
Data Administrator", and
check if the driver is
correctly installed on the
computer. (p. 11)
Refer to "Registering
users", and set the tone
setting to "ON". (p. 8)
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