Lexmark E220 User Reference Manual
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Lexmark E220 User Reference Manual

Lexmark E220 User Reference Manual

User's reference
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E220 Printer
User's Reference
September 2003
www.lexmark.com

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  • Page 1 E220 Printer User’s Reference September 2003 www.lexmark.com...

  • Page 2: Table Of Contents

    Table of contents Notices ....................4 Trademarks ......................5 Licensing notice ....................5 Safety information ....................6 Cautions and warnings ..................6 Electronic emission notices .................. 7 Noise emission levels ................... 8 Energy Star ......................9 Laser notice ......................9 Chapter 1: Printer overview ............
  • Page 3 Loading transparencies ..................28 In tray 1 ......................28 In the manual feed ..................29 Loading envelopes ..................... 31 In tray 1 ......................31 In the manual feed ..................32 Loading labels ....................33 In tray 1 ......................33 In the manual feed ..................35 Loading card stock .....................

  • Page 4: Notices

    Eire, send to Lexmark International Ltd., Marketing and Services Department, Westhorpe House, Westhorpe, Marlow Bucks SL7 3RQ. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. You can purchase additional copies of publications related to this product by calling 1-800-553-9727.

  • Page 5: Trademarks

    This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PictureGrade is a trademark of Lexmark International, Inc.

  • Page 6: Safety Information

    Notices The Lexmark modified GNU licensed software is free software; you can redistribute it and/or modify it under the terms of the licenses referenced. These licenses do not provide you any rights to the Lexmark copyrighted software in this printer.

  • Page 7: Electronic Emission Notices

    Federal Communications Commission (FCC) compliance information statement The Lexmark E220, Type 4500-101, has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

  • Page 8: Noise Emission Levels

    A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.

  • Page 9: Energy Star

    Companies participating in this program introduce products that power down when they are not being used. This feature will cut the energy used by up to 50 percent. Lexmark is proud to be a participant in this program.

  • Page 10: Chapter 1: Printer Overview

    Printer overview About your printer Rear paper support Tray 1 Front paper Manual support feed Paper output guide Operator panel Front output lights door Optional 250-sheet tray Use this feature: When you want to: Tray 1 Load up to 150 sheets of paper or 10 sheets of other media. Rear paper support Support media in tray 1.

  • Page 11: Printer Overview

    Printer overview The operator panel has 6 lights and 2 buttons. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel • Press and release to resume printing. Continue • Press and release twice quickly to display an error code. Continue •...

  • Page 12: Chapter 2: Printing

    Printing Using the operator panel The operator panel has 6 lights and 2 operator panel buttons. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel When the: The printer: Ready/Data light is on is ready to receive and process data. Ready/Data light is is busy receiving or processing data.

  • Page 13: Setting Up A Print Job

    Printing Setting up a print job Once your printer is set up and your drivers are installed, you are ready to print. Do you want to print a letter, add a Do Not Copy watermark to a presentation, or adjust the print darkness setting? Just choose the printer setting in your printer driver and print your job.

  • Page 14: Printing From A Macintosh Computer

    Printing Now print the envelope: Load an envelope vertically, flap side down, with the stamp area in the top left corner in the manual feed. From the File menu, select Print (or Printer) Setup to open your printer driver. In the Print Setup box, click Properties, Options or Setup (depending on the application) and select the size envelope you want from the Paper Type setting.

  • Page 15: Canceling A Print Job

    Printing Now print the envelope: Load an envelope vertically, flap side down, with the stamp area in the top left corner in the manual feed. From the File menu, select Page Setup. From the Paper Size setting, select the size envelope you want. Change Orientation to Landscape.

  • Page 16: Printing On Both Sides Of The Paper

    Printing Press the Control key and click the print job you want to cancel. Select Stop Queue from the pop-up menu. Printing on both sides of the paper Printing on both sides of the paper reduces printing costs. Select Duplex from your printer driver to format your job to print every other page of the document first.
  • Page 17 Printing Short Edge means pages are bound along the short edge of the page. Portrait Back of sheet Landscape Front of Back of sheet sheet Front of sheet Printing on both sides of the paper...

  • Page 18: Chapter 3: Paper Handling

    • Use 20 lb (75 g/m ) xerographic paper. • Use transparencies designed for laser printers. We recommend Lexmark™ laser printer transparencies: for letter size transparencies, part number 70X7240; for A4 size transparencies, part number 12A5010. • Use envelopes made from 24 lb (90 g/m ) bond paper.

  • Page 19: Media Types And Sizes

    Paper handling Media types and sizes Media Size Weight Capacity Paper A4, A5, B5, letter, legal, 17–43 lb Tray 1: 150 sheets executive, folio (64–163 g/m (20 lb paper) 16–43 lb (60–163 g/m Manual feed: 1 sheet 16–24 lb (60–90 g/m Optional 250-sheet tray: 250 sheets (20 lb paper) Transparencies...

  • Page 20: Printer Media Sources

    Paper handling Printer media sources Your printer has two standard paper sources: an automatic paper feeder (tray 1), which holds up to 150 sheets of plain paper, and a single-sheet manual feed. Use tray 1 for most print jobs. Use the manual feed for a single piece of paper, transparency, envelope, label, or index card.

  • Page 21: Loading Paper

    Paper handling Loading paper In tray 1 Extend the rear paper support until you hear a click. Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex them again. Loading paper...

  • Page 22: Paper Handling

    Paper handling If loading letterhead paper, insert letterhead with the top of the page pointing down, facing you. Note: Preprinted papers such as letterhead must be able to withstand temperatures up to 200°C (392°F) without melting or releasing hazardous emissions. Slide the paper guides against the edges of the paper.

  • Page 23: In The Manual Feed

    Paper handling Extend the front paper support on the paper output bin until you hear a click. If you are printing on legal-size paper, completely extend the front paper support. Select the paper size and type from your software program. Start your print job.
  • Page 24 Paper handling When the Load Paper light blinks and the Press Continue light comes on, place another sheet in the manual feed. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel Press Continue Loading paper...

  • Page 25: In The Optional 250-Sheet Tray

    Paper handling In the optional 250-sheet tray Grasp the tabs on either side of the tray and pull it completely out of the printer. Before loading paper, push down on the metal plate until it locks into place. If loading A4 or legal-size paper, extend the paper support. Loading paper...
  • Page 26 Paper handling Flex the sheets back and forth to loosen them, fan the sheets on all four sides, and flex them again. If loading letterhead paper, insert letterhead facedown with the top of the page entering the printer first. Do not exceed the stack height indicator; overfilling the tray may cause paper jams. Corner bucklers Make sure the paper is under both corner bucklers and lying flat in the tray.
  • Page 27 Paper handling Reinstall the tray firmly into the printer. If the tray is not pushed all the way in, the paper may not feed properly. Select the paper size from your software program. Start your print job. Loading paper...

  • Page 28: Loading Transparencies

    Paper handling Loading transparencies When printing on transparencies, use transparencies designed for laser printers. We recommend Lexmark laser printer transparencies: for letter size transparencies, part number 70X7240; for A4 size transparencies, part number 12A5010. In tray 1 Extend the rear paper support until you hear a click.

  • Page 29: In The Manual Feed

    Paper handling Slide the paper guides against the edges of the transparencies. Select the paper type from your software program. Start your print job. In the manual feed Use the manual feed to print one transparency at a time. Slide the paper guides flush against the edges of the transparency. Select the paper size and type from your software program.
  • Page 30 Paper handling When the Load Paper light blinks and the Press Continue light comes on, place another transparency in the manual feed. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel Press Continue Loading transparencies...

  • Page 31: Loading Envelopes

    Paper handling Loading envelopes Load up to 10 envelopes in tray 1 or load envelopes one at a time in the manual feed. In tray 1 Extend the rear paper support until you hear a click. Load up to 10 envelopes in the center of tray 1 and adjust the paper guides to fit the width of the envelopes.

  • Page 32: In The Manual Feed

    Paper handling In the manual feed Use the manual feed to print one envelope at a time. If you experience problems feeding envelopes in tray 1, try printing them one at a time from the manual feed. Load an envelope in the center of the manual feed and adjust the paper guides to fit the width of the envelope.

  • Page 33: Loading Labels

    10 sheets of labels in tray 1. For more information on label printing, refer to the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com.
  • Page 34 Paper handling Load up to 10 label sheets with the side you want to print on facing you. Note: Use labels with a pressure of 25 psi that can withstand temperatures of 200°C (392°F) without releasing hazardous emissions. Slide the paper guides against the edges of the label sheets. Select the paper size and type from your software program.

  • Page 35: In The Manual Feed

    Paper handling In the manual feed Use the manual feed to print one label sheet at a time. If you experience problems feeding labels in tray 1, try printing one sheet at a time from the manual feed. Extend the front paper support on the paper output bin until you hear a click. Load the label sheet with the side you want to print on facing you.
  • Page 36 Paper handling Slide the paper guides against the edges of the label sheet. Select the paper size and type from your software program. Start your print job. Press and release to resume printing. Continue When the Load Paper light blinks and the Press Continue light comes on, place another label sheet in the manual feed.

  • Page 37: Loading Card Stock

    1. Load one sheet of card stock or one index card at a time in the manual feed. For more information on card stock printing, refer to the Card Stock & Label Guide on the Lexmark Web site at www.lexmark.com.

  • Page 38: In The Manual Feed

    Paper handling Slide the paper guides against the edges of the card stock. Select the paper size and type from your software program. Start your print job. In the manual feed Use the manual feed to print one sheet of card stock or one index card at a time. If you experience problems feeding index cards in tray 1, try printing them one at a time from the manual feed.
  • Page 39 Paper handling Press and release to resume printing. Continue When the Load Paper light blinks and the Press Continue light comes on, place another index card in the manual feed. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel Press Continue...

  • Page 40: Clearing Jams

    Paper handling Clearing jams If print media jams in the printer, the Paper Jam light prompts you to clear the paper path. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel If media has just started to feed from tray 1 when the jam occurs: Pull the media straight up out of tray 1.
  • Page 41 Paper handling If the jam occurs in the fuser: Open the printer cover. Remove the print cartridge (it may be warm). Note: The photoconductor drum on the bottom of the print cartridge may be damaged if it is exposed to light. Cover the cartridge or store it in a clean, dark place if you take it out of the printer for an extended period of time.
  • Page 42 Paper handling Reinstall the print cartridge. Close the printer cover to resume printing. A jam may occur if the top output bin is too full and the media is unable to exit the printer: Remove the media from the top output bin. Clear the jam.
  • Page 43 Paper handling Gently pull the paper toward you. Reinstall the print cartridge. Close the printer cover to resume printing. If you cannot reach the paper easily: Turn off the printer. Note: You will lose the rest of the print job. Lift the printer off the support unit.
  • Page 44 Paper handling Align the printer with the front of the support unit and place it on top of the support unit. Turn on the printer and resend your print job. If the jam occurs just after the paper feeds from the optional 250-sheet tray: Pull the tray all the way out.

  • Page 45: Chapter 4: Understanding The Operator Panel Lights

    Understanding the operator panel lights The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention (for example, out of paper), or service. The following table shows the most common light sequences. Click the indicated page for more information on what it means and what you can do.

  • Page 46: Understanding The Operator Panel Lights

    Understanding the operator panel lights Common light sequences: Ready/ Toner Load Paper Press Data Paper Error Continue Printer condition: Go to: Waiting Page 54 Waiting and toner Page 54 • Flushing Page 55 • Resolution reduced • Flushing and Page 55 toner low •...
  • Page 47 Understanding the operator panel lights Common light sequences: Ready/ Toner Load Paper Press Data Paper Error Continue Printer condition: Go to: Hex Trace Ready Page 59 Hex Trace Ready Page 60 and toner low • Cancel job Page 60 • Reset printer •...
  • Page 48 Understanding the operator panel lights Secondary error code light sequences Ready/ Toner Load Paper Press Data Paper Error Continue Printer condition: Go to: Font error Page 65 Insufficient printer Page 65 memory Flash full Page 66 Defective flash Page 66 Unformatted flash Page 67 Insufficient defrag...
  • Page 49 Understanding the operator panel lights Secondary error code light sequences for jams Ready/ Toner Load Paper Press Printer Data Paper Error Continue condition: Go to: Jam occurs Page 41, as it exits the Page 42, tray into the Clearing jams printer Jam occurs Page 42,...
  • Page 50 Understanding the operator panel lights What this light sequence means: The printer is ready to receive and process data. In addition, the toner in the print cartridge is getting low. Ready/Data Toner Low What you can do: Load Paper • Send a print job.
  • Page 51 Understanding the operator panel lights What this light sequence means: The printer is not ready to receive or process data, or Ready/Data the printer ports are offline. In addition, the toner in the print cartridge is getting low. Toner Low What you can do: Load Paper •...
  • Page 52 Understanding the operator panel lights What this light sequence means: • The printer is busy receiving and processing data or printing. Ready/Data • The printer is defragmenting the flash memory Toner Low to reclaim storage space occupied by deleted Load Paper resources.
  • Page 53 Understanding the operator panel lights What you can do: • Printing a directory, a font list, menu settings Ready/Data pages, or Print Quality Test Pages: Toner Low – Press and release to cancel printing. Cancel – Press and hold to reset the printer. Cancel Load Paper •...
  • Page 54 Understanding the operator panel lights What this light sequence means: The printer is waiting until a print timeout occurs, or until it receives additional data. Ready/Data Toner Low What you can do: Load Paper • Press and release to cancel the print job. Cancel •...
  • Page 55 Understanding the operator panel lights What this light sequence means: • The printer is flushing corrupted print data. Ready/Data • The printer is processing data or printing pages, but the resolution of a page in the current print Toner Low job is reduced from 600 dots per inch (dpi) to Load Paper 300 dpi in order to prevent a memory full error.
  • Page 56 Understanding the operator panel lights What this light sequence means: The printer prompts you to load a single sheet of media in the manual feed. Ready/Data Toner Low What you can do: Load Paper • Load media, with the side to be printed facing the front of the printer, into the manual feed.
  • Page 57 Understanding the operator panel lights What this light sequence means: The top output bin is full. Ready/Data What you can do: Toner Low Remove the print media from the bin. Load Paper Paper Jam Error Press Continue Continue Cancel What this light sequence means: Print the other side of your duplex print job.
  • Page 58 Understanding the operator panel lights What this light sequence means: The printer top cover is open, or the print cartridge is not installed. Ready/Data Toner Low What you can do: Load Paper • Close the cover to display the light sequence that appeared before the cover was opened.
  • Page 59 Understanding the operator panel lights What this light sequence means: The print cartridge you are using was not designed for Ready/Data your printer. Toner Low What you can do: Load Paper Install a print cartridge made for your printer (see Ordering supplies).
  • Page 60 Understanding the operator panel lights What this light sequence means: The printer is in the Ready mode, Hex Trace is active, Ready/Data and the toner in the print cartridge is getting low. Toner Low What you can do: Load Paper •...
  • Page 61 Understanding the operator panel lights What this light sequence means: The printer has a service error and printing has stopped. Ready/Data Toner Low What you can do: Load Paper Turn the printer off and back on. If the lights are still blinking, contact the place where you bought your Paper Jam printer.
  • Page 62 Understanding the operator panel lights Secondary error code What you can do: Ready/Data • Press and release twice quickly to see Continue Toner Low the secondary message. • Press and release to clear the Continue Load Paper secondary message. Paper Jam Error Press Continue Continue Cancel...
  • Page 63 Understanding the operator panel lights Secondary error code What you can do: Ready/Data • Press and release to clear the message Continue Toner Low and continue printing the job (the job may not print correctly.) Load Paper • Press and release to cancel the print job.
  • Page 64 Understanding the operator panel lights Secondary error code What this light sequence means: Ready/Data The page may not print correctly because the print Toner Low information on the page is too complex. Load Paper What you can do: Paper Jam •...
  • Page 65 Understanding the operator panel lights Secondary error code What this light sequence means: Ready/Data The printer has received a request for a PPDS font Toner Low which is not installed. Load Paper What you can do: Paper Jam • Press and release to cancel the print job.
  • Page 66 Understanding the operator panel lights Secondary error code What this light sequence means: Ready/Data There is not enough free space in the flash memory to Toner Low store the data you are trying to download. Load Paper What you can do: Paper Jam •...
  • Page 67 Error • Reformat the flash memory. Refer to the Press Continue Technical Reference on Lexmark’s Web site for more information about reformatting flash. • If the error message remains, the flash memory may be defective and should be replaced.
  • Page 68 Understanding the operator panel lights Secondary error code What this light sequence means: Ready/Data The printer has an error communicating with the host Toner Low computer. Load Paper This light sequence is displayed if the computer attempts to communicate with the printer through the Paper Jam parallel port, but the port setting has been disabled Error...

  • Page 69: Chapter 5: Understanding The Printer Configuration Menus

    Understanding the printer configuration menus Printing the Printer Settings Configuration sheet To help resolve printing problems or to change printer configuration settings, advanced users can print the Printer Settings Configuration sheet for instructions on scrolling through the configuration menus to select and save new settings. To print the Printer Settings Configuration sheet: Turn off the printer.

  • Page 70: Utilities Menu

    Understanding the printer configuration menus Utilities menu Use the Utilities menu to troubleshoot printer problems. Reset Factory Defaults Use this setting to: return your printer settings to the factory default values. Sometimes resetting the printer to the original settings solves formatting problems. All menu items are reset to the factory default values except: •...

  • Page 71: Parallel Menu

    Understanding the printer configuration menus Auto LF after CR Use this setting to: specify whether the printer automatically performs a line feed after a carriage return control command. Values: Off (factory default) Parallel menu Use the Parallel menu to change printer settings on jobs sent through a parallel port. NPA Mode Use this setting to: send print jobs to the printer and query printer status information simultaneously.

  • Page 72: Usb Menu

    Understanding the printer configuration menus Values: Off - The printer filters PostScript print jobs using standard protocol. On - The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system. This setting often causes Windows print jobs to fail. Auto (factory default) - The printer processes print jobs from computers using either Windows or Macintosh operating systems.

  • Page 73: Using The Local Printer Setup Utility

    Understanding the printer configuration menus Using the Local Printer Setup Utility The Local Printer Setup Utility, located on the drivers CD, lets you change printer settings not available from your printer driver (for example, activating Alarm Control if you want the printer to sound an alarm when it needs attention).

  • Page 74: Chapter 6: Maintenance

    Reduce paper consumption by printing on both sides of the paper. Ordering supplies Within the United States or Canada, you can order Lexmark supplies from any authorized Lexmark supplies dealer. To locate the dealer nearest you, just call 1-800-539-6275. In other countries or regions, visit the Lexmark online store at www.lexmark.com...

  • Page 75: Recycling The Print Cartridge

    Maintenance When it is time to order a new print cartridge, there is a Lexmark Cartridge Collection Program print cartridge and a regular print cartridge specifically designed for your printer: Print coverage Print cartridge part numbers Average yield (approximate) 12S0400 Lexmark Cartridge Collection Program Print...

  • Page 76: Replacing The Print Cartridge

    Lexmark does not recommend refilling used printer cartridges or purchasing refilled cartridges from a third party. Print quality and printer reliability cannot be guaranteed if third-party supplies are used. For best results, use genuine Lexmark supplies. Replacing the print cartridge...

  • Page 77: Installing The New Print Cartridge

    Note: If you recycle the old print cartridge, wrap the used cartridge with the protective foam liner and place the used cartridge in the bag. Follow the instructions inside the new print cartridge box to send the used cartridge back to Lexmark. Warning: Do not touch the photoconductor drum on the bottom of the print cartridge.
  • Page 78 Maintenance Push down on the cartridge until it is firmly in place. Close the printer cover. To get the maximum benefit from your print cartridge: • Do not remove the print cartridge from its packaging until you are ready to install it. •...

  • Page 79: Chapter 7: Troubleshooting

    Troubleshooting Solving printing problems Use the following tables to find solutions for printing problems you have encountered. If you cannot fix the problem, contact the place where you bought your printer. You may have a printer part that requires cleaning or replacement by a service technician. Problem What to do Light or blurred characters.

  • Page 80: Troubleshooting

    Troubleshooting Problem What to do Toner smears or rubs off the • Try a different kind of paper. Paper designed for page. copiers gives the best quality. • If you are printing on special media, for example, card stock or labels, be sure you selected the correct paper type in the printer driver.
  • Page 81 Troubleshooting Problem What to do Solid black areas appear on • Choose a different fill pattern in your software transparencies or paper contains application. white streaks. • Try a different type of paper. Paper designed for copiers gives the best quality. •...
  • Page 82 Troubleshooting Problem What to do The printer is on and the Error Make sure the print cartridge is installed. light is on. Ready/Data Toner Low Load Paper Paper Jam Error Press Continue Continue Cancel The media skews or buckles. • Do not overfill tray 1 or the optional 250-sheet tray (see media capacities in the Media types and sizes table).
  • Page 83 Troubleshooting Problem What to do The paper fails to feed from the • Make sure the optional 250-sheet tray is selected from optional 250-sheet tray. the printer driver. • Make sure the tray is pushed all the way in. • Make sure the metal plate is pressed down before inserting the tray into the printer.
  • Page 84 While in PostScript 3 emulation, • Make sure you are using the correct PostScript driver. the printer is flushing data • The Lexmark E220 does not support PostScript. (Ready/Data and Error indicator • The printer does not have enough memory to print the lights are blinking).

  • Page 85: Additional Troubleshooting Menus

    Troubleshooting Additional troubleshooting menus For advanced troubleshooting, see Understanding the printer configuration menus. Calling for service Before calling for service, check the following: • Is the power cord plugged into the printer? • Is the power cord plugged directly into a properly grounded wall outlet? •...

  • Page 86: Index

    Index Symbols USB menu 72 MAC Binary PS 72 labels 33, 35 NPA Mode 72 loading 33, 35 Utility menu 70 manual feed 35 Hex Trace 70 tray 1 33 Print Quality Test Pages 70 sizes and weights 19 Reset Factory Defaults 70 loading 23 legal corner bucklers...
  • Page 87 tray 1 33 Printing a font list 52 Waiting 54 legal 23 Printing menu settings pages 250-sheet tray 25 manual feed 23 Printing Print Quality Test paper 21, 23, 25 tray 1 23 Pages 52 loading 21, 23, 25 letter 23 Programming flash 52 250-sheet tray 25 250-sheet tray 25...
  • Page 88 paper problems 82 print quality problems 79, 80, printing problems 81, 82, 83, 84 USB Menu 72 Utilities Menu 70 Waiting light 54...
  • Page 89 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2003 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.com...

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