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Click the Server option and type the server name in the text box.
➤
Click Published Application.
➤
In the list, click the name of the Acrobat application you want to run.
➤
Click Next.
➤
8. Select a view for the published application, and then click Next.
9. On the Encryption Level page, click Next.
10. Type your user credentials, and then click Next.
11. Verify that the Windows colors are set to Default, and then click Next.
12. Click Finish.
5. Removing Acrobat 9
You must uninstall Acrobat 9 by using either Add or Remove Programs or Citrix Installation
Manager on the computer running Citrix Presentation Server.
To remove Acrobat 9 using Add or Remove Programs:
1. Click Start, click Control Panel, and then click Add or Remove Programs.
2. In the list, select Adobe Acrobat 9, and then click Change or Remove.
3. Restart the server to ensure that all the appropriate files are removed.
6. Troubleshooting
6.1 Contacting Adobe Technical Support
If you need to contact Adobe Technical Support, please prepare answers to the following ques-
tions so that we can better assist you:
1. Which version of the Citrix software are you using?
2. Which version of the operating system is on the Citrix server? Which Service Pack (if any) has
been applied to the operating system?
3. Which version of the operating system is on the client computer? Which Service Pack (if any)
has been applied to the operating system? Do these programs meet the environment require-
ments listed in "Tested environments" in this document?
4. What is the problem statement (for example, "When I do X with Y, Z happens")? If the prob-
lem produces an error message, what is the exact wording of the message?
5. Which user profile is logged on to the server (for example, Administrator or Power User)?
Does the problem occur when an Administrator profile is logged on to the server?
6. Which user profile is logged on to the client computer (for example, Administrator or
Power User)? Does the problem occur when an Administrator profile is logged on to the
client computer?
7. Can you reproduce the problem when you test the problem on the server? If so, what steps
reproduce the problem?
8. What goal are you trying to achieve? Have you been able to achieve this goal in the past? If so,
did anything change recently in your environment that might be related to the problem?
Note Adobe developed a series of tests (test matrix) to validate deployment. Adobe Technical
Support can assist with features and issues that occur in the tested environments. However,
Technical Support may not be able to thoroughly verify or support issues that occur outside of the
tested environments.
6.2 Known restrictions for Citrix clients
Issue #0640825: Acrobat PDFMaker and Adobe PDF Printer do not currently check Citrix
➤
licensing restrictions. Even users who don't have access to the Acrobat application may be able
to use Acrobat PDFMaker and Adobe PDF Printer.
5
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