Compaq SLR Tape Drive User Manual page 5

v
Troubleshooting
Checking Software ............................................................................................................. 5-7
Sense Codes ................................................................................................................ 5-7
Troubleshooting in Novell IntranetWare/NetWare....................................................... 5-7
Troubleshooting in Microsoft Windows NT................................................................. 5-8
Troubleshooting in SCO OpenServer..........................................................................5-12
Troubleshooting in IBM OS/2 ....................................................................................5-12
Troubleshooting in Banyan VINES ............................................................................5-13
Troubleshooting in ArcServe for NT...........................................................................5-14
Troubleshooting with ArcServe for NetWare ..............................................................5-17
Verifying Recent Changes.................................................................................................5-19
Correcting Intermittent Failures ........................................................................................5-20
Upgrading the Firmware ...................................................................................................5-21
Upgrading the Firmware with a Cartridge ..................................................................5-21
Upgrading the Firmware by using the Option ROMPaq.............................................5-22
For Further Assistance ......................................................................................................5-24
Appendix A
Regulatory Compliance Notices
Federal Communications Commission Notice ....................................................................A-1
Class B Equipment......................................................................................................A-1
Declaration of Conformity for Products Marked with FCC Logo, United States Only...A-2
Modifications ..............................................................................................................A-2
Cables .........................................................................................................................A-3
Canadian Notice (Avis Canadien) ......................................................................................A-3
Class B Equipment......................................................................................................A-3
European Union Notice ......................................................................................................A-3
Japanese Notice..................................................................................................................A-4
Australian Notice ...............................................................................................................A-4
Appendix B
Electrostatic Discharge
Grounding Methods ........................................................................................................... B-1
continued
Compaq SLR Tape Drive User Guide