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Summary of Contents for Compaq SLR Tape Drive
- Page 1 SLR Tape Drive User Guide Second Edition ( January 1998) Part Number 340622-002 Compaq Computer Corporation...
- Page 2 MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, GOOD TITLE AND AGAINST INFRINGEMENT. This publication contains information protected by copyright. No part of this publication may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. 1997 Compaq Computer Corporation.
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Page 3: Table Of Contents
Installing the Drive ......................2-4 Installing the Drive With Rails..................2-6 Installing the Drive Without Rails ................2-7 Installing the Power Cable Extender................2-8 Reassembling the System ....................2-9 Completing the Installation ....................2-9 Compaq SLR Tape Drive User Guide... - Page 4 Troubleshooting Quick Checklist........................5-2 Hardware Checks ......................5-2 Software Checks......................5-2 Checking for Resource Conflicts ..................5-4 Completing the System Configuration Worksheet............5-4 Checking Power to the Drive....................5-6 Checking the Drive ......................5-6 Compaq SLR Tape Drive User Guide...
- Page 5 Declaration of Conformity for Products Marked with FCC Logo, United States Only...A-2 Modifications ......................A-2 Cables .........................A-3 Canadian Notice (Avis Canadien) ..................A-3 Class B Equipment......................A-3 European Union Notice ......................A-3 Japanese Notice........................A-4 Australian Notice .......................A-4 Appendix B Electrostatic Discharge Grounding Methods ......................B-1 Compaq SLR Tape Drive User Guide...
- Page 6 Appendix C Drive Configuration Options Locating the Jumper Block....................C-1 Identifying the Jumpers ....................C-2 Selecting the SCSI ID ......................C-3 Configuring the SCSI ID in a SCO OpenServer environment ........C-4 Enabling/Disabling Bus Parity ...................C-4 Testing..........................C-4 Index Compaq SLR Tape Drive User Guide...
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Page 7: About This Guide
NAMES Type When you are instructed to type information, type the information without pressing the Enter key. Enter When you are instructed to enter information, type the information and then press the Enter key. Compaq SLR Tape Drive User Guide... -
Page 8: Symbols In Text
Compaq Web Site The Compaq Web Site has information on this product as well as the latest drivers and Flash ROM images. You can access the Compaq Web Site by logging on to the Internet at: http://www.compaq.com. -
Page 9: Telephone Numbers
In Canada, call 1-800-263-5868 For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Web Site at http://www.compaq.com. Compaq SLR Tape Drive User Guide... -
Page 10: Overview
Kit contents Drive Capacity The Compaq SLR Drive is a streaming quarter-inch tape cartridge drive that can read or write 8 GB of compressed data or 4 GB of uncompressed data. The drive provides low-cost data protection for workstations and entry-level servers. -
Page 11: Cartridge Specifications, Compatibility, And Formats
Compatibility, and Formats We recommend that you use only tapes purchased from vendors IMPORTANT: that have been qualified by Compaq. The qualified vendors are Sony and Imation. The drive supports the standard QIC formats listed in the following table . Table 1-1... -
Page 12: Kit Contents
Overview Kit Contents This kit contains the following items: A Compaq SLR Drive with rails installed Additional mounting screws A data cartridge A cleaning cartridge A Wide-to-Narrow SCSI adapter A power cable extender Compaq SLR Tape Drive User Guide... -
Page 13: Drive Installation
Compaq SmartStart and Support CD Controller Compaq recommends equipping your system with either a 32-Bit Fast-SCSI-2 Controller or a more current device that provides full support for the Compaq SLR Drive. Software See Chapter 3, “Installing the Software Drivers” to obtain information on what software you need and where to obtain it. -
Page 14: Preparing The System
ID before installation. IMPORTANT: Your drive has been configured by Compaq with SCSI ID = 6 selected. For more information on setting the drive’s SCSI ID in a SCO OpenServer environment, see Appendix C, “Drive Configuration Changes”. -
Page 15: Locating The Jumper Block
Drive Installation Locating the Jumper Block Locate the jumper block at the rear of the drive. SCSI Connector Jumper Block Power Connector Figure 2-1. The Rear of the Compaq SLR Drive Selecting the SCSI ID SCSI ID Jumpers SEL2 SEL1 SEL0 Figure 2-2. -
Page 16: Installing The Drive
WARNING: : To reduce the risk of electric shock or damage to the equipment, disconnect power from the server by unplugging all power cords from either the electrical outlet or the server. Compaq SLR Tape Drive User Guide... - Page 17 Drive Installation WARNING: Some Compaq servers are capable of producing energy levels that are considered hazardous. To reduce the risk of personal injury: Do not attempt to defeat the safety interlocks that prevent access to hazardous energy. Do not repair accessories and options inside enclosed or interlocked areas of the system.
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Page 18: Installing The Drive With Rails
1. Obtain access to the removable media bay. 2. Install the drive. 3. Secure the drive. (The screws supplied with this kit may be used.) 4. Connect a power cable and a SCSI signal cable to the drive. Compaq SLR Tape Drive User Guide... -
Page 19: Installing The Drive Without Rails
See “Installing the Power Cable Extender” for more information. Installing the Drive Without Rails Figure 2-5. Typical Media Bay - No Rails Required Compaq SLR Tape Drive User Guide... -
Page 20: Installing The Power Cable Extender
You must install the power cable extender supplied with this kit if you wish to use one of the intermediate connectors on the power cable. The extender is not required if you use the last connector on the power cable. Figure 2-6. Installing the extender Compaq SLR Tape Drive User Guide... -
Page 21: Reassembling The System
1. Install the appropriate software. See Chapter 3, “Installing the Software Drivers” for more information. 2. Clean the drive before using it for the first time. See Chapter 4, “Operating and Cleaning the Drive,” for more information. Compaq SLR Tape Drive User Guide... -
Page 22: Installing The Software Drivers
Unless the appropriate software drivers are inherent to the operating system, you will need to install the following: A tape device driver A driver for the Compaq SLR Drive A driver for the optional SCSI controller See the user guide supplied with your applications software for any additional requirements. - Page 23 The SmartStart and Support Software CD supplied with your system The QuickFind database Compaq’s web site on the Internet: http:\\www.compaq.com The Compaq Forum on CompuServe Other electronic media services See the “About This Guide” section at the beginning of this guide for electronic media addresses.
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Page 24: Novell Intranetware/Netware
Either of the following drivers can be used: CPQS710.DSK CPQSCSI.HAM - which supports the NWPA specification There are additional driver issues if you wish to use applications requiring ASPI support. See the next section for more information. Compaq SLR Tape Drive User Guide... -
Page 25: Aspi Support
ASPI support is required. Figure 3-1 shows which NLMs and device drivers are required for different applications. For example, if you have installed a Compaq SLR Drive with a 32-Bit Fast-Wide SCSI-2 Controller and you wish to use a NetWare version 4.x ASPI application, you can load the following drivers:... - Page 26 Any ASPI Compliant Application Cheyenne ARCserve Seagate Backup Exec (Tape Backup Applications) CPQSASPI.NLM NWASPI.CDM Application and Driver Level CPQSXPT.DSK NWPA.NLM CPQS710.DSK CPQSCSI.HAM SCSI Controllers Device Hardware Level Figure 3-1. Selecting drivers for your application Compaq SLR Tape Drive User Guide...
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Page 27: Microsoft Windows Nt
If the SCSI controller to which your tape drive is attached was not present during your initial Windows 95 installation, install the SCSI device driver for the controller before installing the tape class driver. Compaq SLR Tape Drive User Guide... -
Page 28: Microsoft Windows 95
If the SCSI controller to which your tape drive is attached was IMPORTANT: not present during your initial Windows 95 installation, install the SCSI device driver for the controller before installing the tape class driver. Compaq SLR Tape Drive User Guide... -
Page 29: Sco Openserver
Installing the Software Drivers SCO OpenServer The drivers required to support the Compaq SLR Drive under SCO UNIX are: The SCO SCSI tape driver stp which is built into SCO OpenServer; see the SCO System Administrator's Guide for information on how to... -
Page 30: Sco Unixware
SmartStart and Software CD. or Wide-Ultra SCSI Controller The name of the driver is cpqsc. In addition, the appropriate version of the Compaq Extended Feature Supplement (EFS) for SCO UnixWare is required. Use EFS version 2.16 or higher for SCO UnixWare version 2.1x. -
Page 31: Ibm Os/2
32-Bit Fast-SCSI-2 Controller For IBM OS/2 version 2.x or higher, refer to SCSI.RDM on the OS/2 Support or 32-Bit Fast-Wide SCSI-2 Controller Software diskette from Compaq, version or Wide-Ultra SCSI Controller 2.15 or higher. Compaq SLR Tape Drive User Guide... -
Page 32: Sunsoft Solaris
32-Bit Fast-Wide SCSI-2 Controller CD and Compaq Driver Update (CDU) or Wide-Ultra SCSI Controller version 1.1 or higher. For Solaris 2.6, refer to the Solaris 2.6 Installation Manual. The required driver is CPQncr. Compaq SLR Tape Drive User Guide... -
Page 33: Banyan Vines
These driver packages can be downloaded from the Banyan web site at http://www.banyan.com. Compaq Peripheral Adapter Support Software for Banyan Vines 6.x and 7.x, version 2.05 or higher, is required. Refer to README.SSD for more information. Compaq SLR Tape Drive User Guide... -
Page 34: Operating And Cleaning The Drive
Operating and Cleaning the Drive Chapter 4 Operating and Cleaning the Drive This chapter contains guidelines for operating and cleaning the Compaq SLR Drive and includes information on the following topics: Operation Front panel indicators Front panel controls Handling and storing a cartridge... -
Page 35: Operation
Cartridge Ejector LED Indicator Figure 4-1. The Front Panel of the Compaq SLR Drive There is a front panel LED display featuring green, amber, and red LEDs which may be OFF, STEADY ON, or BLINKING ON. See Table 4-1 for more information. -
Page 36: Front Panel Controls
Front Panel Controls The front panel includes the cartridge ejector button. (See Figure 4-1.) Use the ejector button to remove cartridges from the drive. NOTE: The drive does not eject cartridges automatically. Compaq SLR Tape Drive User Guide... -
Page 37: Handling And Storing A Cartridge
Reject worn or excessively noisy cartridges. Reject cartridges which contain hard read or write errors. Reject cartridges which repeatedly require large numbers of blocks per track to be rewritten. Compaq SLR Tape Drive User Guide... -
Page 38: Loading And Unloading A Cartridge
1. If the drive is still in use, wait for the current operation to finish. 2. Press the cartridge ejector button to open the front of the drive. 3. When the front of the drive opens, remove the cartridge. 4. Manually close the front of the drive. Compaq SLR Tape Drive User Guide... -
Page 39: Retensioning A Cartridge
If the read error is repeated, then the user should consider this to be a hard error. This may indicate that there is a problem with the cartridge: replace the cartridge and return to the beginning of this procedure. Compaq SLR Tape Drive User Guide... -
Page 40: Using The Cartridge's Write Protect Switch
During the operation, the front panel display LED becomes blinking green. 2. After a few seconds the cleaning operation is complete. The front panel display becomes steady green. Compaq SLR Tape Drive User Guide... - Page 41 50 cleaning cycles. IMPORTANT: If the drive detects an exhausted cartridge (a cartridge which has been used fifty times), the front panel LED display becomes blinking amber. Remove and discard the exhausted cleaning cartridge. Compaq SLR Tape Drive User Guide...
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Page 42: Troubleshooting
Troubleshooting Chapter 5 Troubleshooting This chapter provides guidelines for troubleshooting your Compaq SLR Drive and includes information on the following topics: Quick checklists for hardware and software Checking for resource conflicts using the System Configuration Worksheet Checking power to the drive... -
Page 43: Quick Checklist
Check the following: Have you checked your application to see if any errors have been reported? Have you checked for resource conflicts using the Compaq System Configuration Utility? Have the appropriate software drivers been installed? If you suspect that you have a software-related problem and have been unable NOTE: to identify the problem by carrying out these checks, try reinstalling the software. - Page 44 See " CHECKING FOR See "CHECKING POWER See "CHECKING Problem intermittent RESOURCE CONFLICTS" TO THE DRIVE" FOR INTERMITTENT PROBLEMS" "CHECKING THE DRIVE" See "CHECKING THE SOFTWARE" See "VERIFYING RECENT CHANGES" Figure 5-1. Troubleshooting Flowchart Compaq SLR Tape Drive User Guide...
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Page 45: Checking For Resource Conflicts
(See Figure 5-1) Completing the System Configuration Worksheet 1. Run the Compaq System Configuration Utility and select Step 4. 2. Record the switch settings for all option boards on the configuration worksheet. 3. Remove the appropriate covers or panels to obtain access to your option boards;... - Page 46 Operating System Operating System Version Software Available Base Memory Tape Software Vendor Tape Software Version Compaq System Configuration Utility Version (EISA-based Compaq servers only) Recommended switch Actual option board settings switch settings ADDR ADDR AIRQ Compaq SLR Tape Drive User Guide...
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Page 47: Checking Power To The Drive
NOTE: See the “Checking Software” section of this chapter for information on investigating errors reported by software. 3. Restart the system and re-run the application. 4. Run the Compaq System Configuration Utility from the hard drive or from diskette. 5. Configure all boards in the system. Carry out the following checks: Verify that all installed EISA boards appear in the slot diagram. -
Page 48: Checking Software
See below for information on how to display sense codes in specific software environments. Interpreting sense codes is beyond the scope of this guide. If your drive has reported a sense code, contact Compaq on 1-800-OK-COMPAQ to obtain suggestions for corrective action. Troubleshooting in Novell IntranetWare/NetWare To obtain troubleshooting information, refer to the STORAGE.RDM file on the... -
Page 49: Troubleshooting In Microsoft Windows Nt
Verifying that the appropriate software drivers have been installed Using the System Event Log On detecting an error, the software driver will: Report the error to the System Event Log Display a Stop message Figure 5-2. A typical Stop message Compaq SLR Tape Drive User Guide... - Page 50 1. Start the NT Event Viewer. 2. Select the Log drop-down menu. 3. Select System. 4. Highlight the entry for the tape drive to obtain the appropriate Event Detail display. Figure 5-3. A typical Event Viewer display Compaq SLR Tape Drive User Guide...
- Page 51 Bytes to Words Sense Code 03 31 00 Figure 5-4. A typical Event Detail display NOTE: If the last six characters are 00 00 00, this indicates that no sense code has been reported. Compaq SLR Tape Drive User Guide...
- Page 52 Use the Tape Devices icon on the control panel 2. If required, reinstall the software driver for the SCSI controller. 3. To verify that the software driver for the Compaq SLR Drive has been installed, use one of these methods:...
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Page 53: Troubleshooting In Sco Openserver
Add the statement if it is missing. 3. Restart your system if you make any changes. IMPORTANT: Refer to your IBM OS/2 software documentation for more information. Compaq SLR Tape Drive User Guide... -
Page 54: Troubleshooting In Banyan Vines
7. Specify whether you wish to display or save the System Log. Accessing the System Log from the Operate utility Follow this procedure: 1. Select Manage Server Logs. 2. Select 1 to specify Generate. 3. Specify the System Log by: Compaq SLR Tape Drive User Guide... -
Page 55: Troubleshooting In Arcserve For Nt
4. Change the Message Level from None to Brief. 5. Change the Message Output to either File Only or Both Screen and File, as required. 6. Select either the tape drive or All Devices in Device to Monitor. Compaq SLR Tape Drive User Guide... - Page 56 2. Select the Manager icon. 3. Select Quick Status. 4. Select the appropriate tab to display either the Activity Log or the Tape Engine Log. Generic error report. Figure 5-5. A typical Activity Log display Compaq SLR Tape Drive User Guide...
- Page 57 03 31 00 Figure 5-6. A typical Tape Engine Log display IMPORTANT: While troubleshooting a problem the user should review these logs regularly. Delete or archive older information to keep the size of the logs manageable. Compaq SLR Tape Drive User Guide...
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Page 58: Troubleshooting With Arcserve For Netware
3. Review the Activity Log for any errors: these will typically be in red. 4. Record the date and time the errors occurred. 5. Select the Tape Server Log. 6. Review the Tape Server Log at the times that the errors occurred to obtain more information. Compaq SLR Tape Drive User Guide... - Page 59 The first part of the error message specifies what sort of error occurred; the second part suggests the cause of the error. IMPORTANT: The causes of errors suggested by the Activity Log may be inaccurate. For example, time-outs and drive lockups are also reported as controller failures. Compaq SLR Tape Drive User Guide...
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Page 60: Verifying Recent Changes
2. If a board or option has been added, check its DMA, IRQ, and port address settings for conflicts. Try removing the board or option. 3. If a SCSI device has been added, check for SCSI ID conflicts. Check for the appropriate SCSI termination. Compaq SLR Tape Drive User Guide... -
Page 61: Correcting Intermittent Failures
Correcting Intermittent Failures If the drive fails intermittently: 1. Clean the drive. 2. Run the Compaq Diagnostics Utility and the tape drive Diagnostics Utility. 3. If a drive operation begins correctly but then stops with an error: Try a different cartridge. -
Page 62: Upgrading The Firmware
To determine if your firmware is the latest revision, check one of these sources: 1-800-OK-COMPAQ Compaq’s web site on the Internet (See “About This Guide” for the address.) Upgrading the Firmware with a Cartridge If you have determined that your drive’s firmware is not the latest revision, you... -
Page 63: Upgrading The Firmware By Using The Option Rompaq
6. Remove the cartridge. Upgrading the Firmware by using the Option ROMPaq If you have determined that your drive’s firmware is not the latest revision, you can use a ROMPaq diskette to update the firmware. Compaq SLR Tape Drive User Guide... - Page 64 5-23 Troubleshooting Creating a ROMPaq diskette To create the diskette, follow this procedure: 1. Boot your system from the Compaq SmartStart and Support Software CD version 3.10 or higher. 2. Select Create Support Software from the Compaq System Utilities screen.
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Page 65: For Further Assistance
For Further Assistance For Compaq technical support: In the United States and Canada, call 1-800-386-2172 For Compaq technical support phone numbers outside the United States and Canada, visit the Compaq Web Site at http://www.compaq.com. Compaq SLR Tape Drive User Guide... -
Page 66: Regulatory Compliance Notices
Class B devices have an FCC logo or FCC ID on the label. Class A devices do not have an FCC logo or ID on the label. Once the class of the device is determined, refer to the following corresponding statement. Compaq SLR Tape Drive User Guide... -
Page 67: Class B Equipment
Compaq Computer Corporation P. O. Box 692000, Mail Stop 510101 Houston, Texas 77269-2000 Or call (281) 514-3333 To identify this product, refer to the Series number found on the product. Compaq SLR Tape Drive User Guide... -
Page 68: Modifications
A-3 Regulatory Compliance Notices Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Compaq Computer Corporation may void the user's authority to operate the equipment. Cables... -
Page 69: Japanese Notice
Incorrect connection of connected equipment to the General Purpose Outlet could result in a hazardous situation.Safety requirements are not fulfilled unless the equipment is connected to a wall socket outlet with protective earth contact. Compaq SLR Tape Drive User Guide... -
Page 70: Appendix B Electrostatic Discharge
Use heel straps, toe straps, or boot straps at standing workstations. Wear the straps on both feet when standing on conductive floors or dissipating floor mats. Use conductive field service tools. Compaq SLR Tape Drive User Guide... - Page 71 If you do not have any of the suggested equipment for proper grounding, have an Authorized Compaq Reseller install the part. NOTE: For more information on static electricity, or assistance with product installation, contact your Authorized Compaq Reseller.
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Page 72: Locating The Jumper Block
C-1 Drive Configuration Options Appendix C Drive Configuration Options Your Compaq SLR SLR Drive has been configured by Compaq to meet the requirements of the typical user. This chapter contains information on changing the default configuration. Most of the drive’s options are controlled internally. However, the user has access to certain options via the jumper block located at the rear of the drive. -
Page 73: Identifying The Jumpers
C-2 Drive Configuration Options Identifying the Jumpers The layout of the jumper block is as follows: SELECT TEST CONN Figure C-2. Layout of the Jumper Block Compaq SLR Tape Drive User Guide... -
Page 74: Selecting The Scsi Id
ID before installation. IMPORTANT: The drive has been configured by Compaq with SCSI ID = 6 selected. Do not use SCSI ID = 7: this is reserved for SCSI controllers Use the following table to obtain the appropriate jumper settings:... -
Page 75: Configuring The Scsi Id In A Sco Openserver Environment
Tape = 2 CD-ROM = 5. If required, the user may reconfigure the ID for the Compaq SLR Drive using the mkdev tape command. To verify the ID, use the hwconfig command look for the same %tape string or check the %tape string as it appears on the console as the kernel starts up. - Page 76 Cartridge Exhausted 4-8 Handling 4-4 Retensioning 4-6 Firmware Storage 4-4 Upgrading 5-21 Using the write protect switch Upgrading with a cartridge 5-22 Upgrading with a ROMPaq Checking diskette 5-22 Drive 5-6 Flowchart, troubleshooting 5-3 Compaq SLR Tape Drive User Guide...
- Page 77 Handling a cartridge 4-4 Without rails 2-8 Retensioning a cartridge 4-6 Using the cartridge's write protect switch 4-7 Using the ejector button 4-3 Jumper block 2-3 Using the front panel controls Identifying the jumpers C-2 Locating C-1 Compaq SLR Tape Drive User Guide...
- Page 78 Identifying software drivers 3-9 Testing Installing the Compaq Extended selftests C-4 Feature Supplement 3-9 Using an offline tester C-4 SCSI ID Text Conventions vii Reserved 2-4 Transfer rate 1-1 Selecting the jumpers 2-3 Troubleshooting Setting 2-2, C-3 Compaq SLR Tape Drive User Guide...
- Page 79 SQLServer for NT 5-8 Using the Quick Checklist 5-2 Using the System Configuration Worksheet 5-4 Verifying recent changes 5-19 Using Activity Log 5-15, 5-17 Inspect utility 5-21 ROMPaq diskette 5-23 System Event Log 5-8 System Log 5-13 Compaq SLR Tape Drive User Guide...
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