Emergency Calls (911) - Detection And Reporting To Attendant Consoles - Mitel SX-2000 EL Information Manual

SX-200 General Information Guide

Emergency Calls (911) - Detection and Reporting to Attendant Consoles

This feature alerts the attendant if an extension user places a 911 call and the feature identifies
the extension that placed the 911 call. With this information, the attendant is in a position to
provide assistance or to direct emergency services (for example, police or ambulance
personnel) to the extension where the call originated.
When a 911 call is placed from an extension, this feature generates an audible alarm at the
console. If the console is idle, the console display will identify that a 911 call has been made
and, if you have specified the physical location of the extension in the Comments field of Form
9, the location of the extension is displayed. If you program the physical location, the tenant
information will not be displayed. All consoles are notified of a 911 call regardless of their tenant
group.
The system also generates maintenance logs for 911 calls:
• When the system detects a 911 call, it generates a log that identifies the extension number
of the set that placed the 911 call.
• If an attendant clears a 911 alarm the system generates two logs. The first log identifies
the attendant console that cleared the 911 alarm. The second log identifies the the exten-
sion number of the set that placed the 911 call.
Note: This feature is not supported with a Centralized Attendant. If a 911 call is detected,
ready to be delivered to a trunk, ONLY attendants ON THE SAME system as that trunk
will receive the 911 reports/alarms.
Emergency Calls (911) function with the following programming:
• Attendant Display of System Alarms enabled, to allow alarm information to be displayed
on an attendant console
• Attendant Audible Alarm enabled, to allow audible notification of 911 and Lockout alarms
at an attendant console
• Delimiters programmed, to strip off digits that precede the 911 digit string if ARS program-
ming adds
- ISDN gateway digits for "Outgoing Call Characteristics" or "Call by Call" service
parameters
- An access code for network routing
- A carrier code.
Note: To have the 911 call detected at the console one must program the delimiter *4
before the ISDN gateway digits in the "Digits to be Inserted" field in the "ARS: Modified
Digit Table" to start deleting digits and to stop deleting digits.
Note that the *4 number sequence also stops and starts the modified digits from appearing
in the SMDR records.
• ARS programmed, so that the digit sequences 9911 and 911 both outpulse 911 on the
trunk.
• If the Hotel/Motel Feature option is enabled, and if it is a requirement that 911 calls be
made from all rooms, the following must be programmed:
152 Revision A 50003510